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okay so when we’re in our simple growth
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chat
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so i’m in our simple growth chat and i
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have the message from me
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and there’s a couple things that you can
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do to help your team
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manage these conversations better so the
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first thing you want to do
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is assign the conversation to the right
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person right
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so we’re gonna if you’re in your simple
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growth chat and you click on these three
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buttons
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you click on this button who you want to
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assign it to so it could be unassigned
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so that means we don’t know if it’s a
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customer a client employee
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but if you want to assign it then you’ll
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click on the three buttons below
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assigned to pops up and then you can
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click who you want to sign that
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conversation
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to so then for example if you’re using
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it for
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customers like your customer service
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team can
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uh deal can engage with them if you want
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to do it for your potential leads
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your sales team can engage with them if
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it’s
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for your employees your hr team can
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engage with them
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so you can do all of those different um
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chant you know all those different
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people to collaborate with your team
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the other thing you can do in your
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simple growth chatbot is
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do tags so for example let’s say i
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wanted to add a tag
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that was um let’s say
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let’s say lawnmower client or something
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like that you know because maybe you
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want to know what kind of client they
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were
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on milk client and then we could create
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a new tag and we could just add that tag
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so you can use these tags
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so let’s say a message came in and
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someone on your team was like okay i
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want to answer jennifer what do i know
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about her so you could click on here
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check out the tags okay she’s tagged
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zalanmo client
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and you know let’s say
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let’s say she’s giving us a review and
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she’s giving us a four star review great
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good to know
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and then i can hop in on the
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conversation so
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that really the great thing about the
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simple growth chat is you can
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collaborate with your team and you can
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do it right from your phone
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so you don’t have to be at your computer
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so let’s say you’re
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you know out on the field or you’re at a
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meeting off site and you want to
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collaborate with your team or you want
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someone on your team
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um like an employee to chat check in you
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can go right into your manychat and you
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can engage specifically with people for
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example
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say i want to engage with me i can pull
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it right up and be like hey jennifer
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well actually the nice thing is to like
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if you look between sms
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and facebook so let’s say as you’re like
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people on your team
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that you’re going to mostly engage um
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with sms
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to be like hey jennifer can you
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check out whatever and then i’m going to
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get a text
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and i’ll probably get the thing to pop
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up here right now
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so the nice thing is not only are you
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collaborating with your team
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but you can also do it through facebook
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sms all you know make it so it makes you