SimpleGrowth

Videos

Work On It Wednesday: Automate Your Business

Video Transcript

00:01
Welcome to work on it
00:03
Wednesday, Mark Allen here with
00:04
villain from the simple grow
00:05
team where we’re breaking down
00:07
the river. We’re going to have
00:09
to work on your business, not
00:10
in your business. so this is
00:12
going to be an ongoing.
00:16
for the Facebook world. We’re
00:19
going to actually do some of
00:20
these things. We’re moving
00:23
forward. We’re be the first
00:23
first webinar here.
00:28
Dylan here for work on it
00:30
Wednesday, so we’re going to
00:31
actually go out and help you
00:32
work on your business and not
00:33
in it as Michael Gerber says.
00:35
so growing and scaling a
00:37
seven-figure business has been
00:39
well. Let’s just say a little
00:40
bit challenging here for
00:41
myself. There’s some things we
00:43
got right. There was some
00:43
things well we just didn’t get
00:45
right. We had to figure it out
00:46
and Dylan. I’m assuming that
00:48
was probably the same thing in
00:49
your seven figure business.
00:52
We’re in. about 10 million
00:56
dollars, lawn care lines to
00:56
your business business. Yeah
00:57
definitely. I guess you could
00:59
say there’s a couple hiccups
01:01
along the way. If you see me
01:06
hiccup at all today, that’s
01:08
that’s the ongoing joke I’ve
01:09
had about 24 hours of non-stop
01:12
pickups. so if you see myself,
01:14
muted and and kind of having a
01:15
little bit of a shake in the
01:17
background, that’s why well,
01:18
Hey man there are always some
01:20
hiccups in owning a small
01:21
business and a service business
01:22
for sure, so we can respect
01:24
that but work it work on it.
01:26
Wednesdays We’re going to dive
01:27
in in Automations. It’s the
01:29
first thing we’re talking about
01:29
so in my business kind of a
01:32
background story is I automated
01:33
my business basically not
01:35
because it was something that I
01:37
wanted to do, but it was
01:38
something I needed to do so I
01:39
have to work. Hours a week in
01:42
my service business, the
01:43
business actually ended up
01:44
causing divorce so by hitting
01:46
rock bottom, it forced me to
01:47
make some changes and looking
01:48
at different things in my life
01:49
that I loved and hated one of
01:50
the things I didn’t like
01:51
actually at that point. Dylan
01:52
was my lawn care business and
01:55
in order to actually get my
01:56
life or take my life back from
01:58
my business, we went in and
01:59
started automating different
02:01
pieces of the business. so I
02:02
went from 100 hours a week
02:03
literally 7 days a week to
02:04
three to 5 hours a week to an
02:06
absentee owner so along that
02:08
journey, what we’re going to do
02:09
is. Today is how do you
02:11
actually go Automate your
02:12
business? so we can’t just eat
02:14
the whole elephant, but we’re
02:15
going to bite off a little
02:16
pieces, the biggest pain
02:17
points, but if you’ve ever
02:18
wondered what like a fully
02:19
automated service business
02:21
looks like we’re going to dive
02:22
into this and literally lift
02:23
the hood and show you how we
02:25
both automated our service
02:26
business to the same exact
02:27
process that hundreds of simple
02:30
growth clients used so the good
02:31
news is if you’re not looking
02:33
to hire an automation expert
02:34
like simple road to do this, we
02:36
are going to show you the step
02:38
by step. To do this in
02:41
addition, if you stick to the
02:43
end of this there may be a
02:45
special offer for you just for
02:47
your spending your time here to
02:49
have actually work on your
02:50
business, not in it. so what
02:51
we’re going to do on these
02:54
events is literally every
02:55
Wednesday permitting vacations
02:57
and things like that we are
02:59
going to come live to you and
03:01
go into pain points to your
03:01
business. so if there’s certain
03:03
pain points in your business
03:04
that you would like us to talk
03:06
about with the solution around
03:07
trying how to. Is it Automate
03:09
it or dominate it? We are going
03:11
to go in and do that live on
03:13
Wednesday so in the library
03:14
recorded version type that in
03:15
but if you stick to the end of
03:17
the work on it, Wednesdays, we
03:19
usually have a special offer
03:21
for you. if this is something
03:22
you don’t want to do yourself
03:24
but otherwise we’re going to
03:25
show you the step-by-step
03:26
processes on each Wednesday.
03:28
How to work on it and not in it
03:30
so without any further delay
03:31
Dylan Do you have any other
03:33
comments before we open up the
03:33
screen and actually get into
03:34
the work on it. Wednesday
03:36
content today of how to
03:37
automate your search. Business
03:40
Yeah, I think the only thing is
03:42
why we’re we’re focusing first
03:44
on the sales Automations is a
03:46
lot of problems in a business
03:49
result from a poor sales
03:51
process or lack of sales or or
03:53
not profitable sales. so the
03:56
first kind of you know hole in
03:58
the boat that we might want to
03:59
clog. it is a sales problem.
04:02
That’s you know having amazing
04:04
sales fixes a lot of other
04:05
issues in the business right
04:07
off the bat. so. We can kind of
04:09
move on to some different areas
04:10
that we can potentially
04:12
Automate you gotta kind of
04:14
start with the the foundational
04:15
elements of you need sales
04:17
coming in the door to continue
04:19
to operate. So go ahead,
04:23
awesome. No. that’s that’s
04:24
awesome. So as we go, we’re
04:26
going to open up the screen
04:27
here and. basically the nitty
04:31
gritty of it and I’m going to
04:32
pop the screen around here so
04:33
you guys can see this but
04:34
basically. Dylan I’ll let you
04:36
lead the way here, but we’re
04:37
going to talk about automating
04:39
your sales process in your
04:40
service business to literally
04:42
hit that seven figure mark and
04:43
beyond. So I’ve I have a
04:45
feeling Dylan that throughout
04:46
the workout on Wednesdays,
04:47
we’re going to be diving into
04:49
different parts of automating
04:50
your business. so the three
04:51
main hurdles that I found in my
04:52
business to break a million and
04:54
well beyond or businesses have
04:56
already broke a million, but I
04:56
just buried in the. Of the
04:58
business and firefighting is
05:00
literally sales. employees and
05:03
repetitive tasks. So we’re
05:04
going to be looking at the
05:05
sales process today and
05:07
automating that it’s if I’m not
05:08
mistaken. Yes, you got it.
05:10
That’s that’s where we’re going
05:11
to begin. so I think I can. I
05:14
think I can skip over this one.
05:15
I think everybody knows who who
05:16
we are. I like to start with
05:20
the the typical sales cycle, so
05:22
this is this is kind of unique.
05:24
you need to kind of address
05:26
where you are potentially now
05:27
not not everybody and then we
05:29
can kind of you know, determine
05:31
the best path forward but. I
05:35
guess where we’re at you know
05:35
kind of in between Memorial Day
05:38
and July 4th here a lot of
05:40
people might be let’s see if I
05:43
can can you see my motion. No
05:48
slightly okay, so a lot of
05:50
people might be in the green
05:51
box on the right hand side the
05:53
fourth box that says gets very
05:55
busy right you you’ve realize
05:57
you gotta ramp up the marketing
05:59
you’ve probably done some form
06:01
of marketing and now you’re in
06:03
this this stage where you’re
06:05
putting out fires, you’re
06:07
extremely extremely busy and
06:08
you’re thinking like okay. We
06:10
just had a nice little long
06:11
weekend. Maybe you work the
06:12
entire long weekend We need to
06:14
push just to keep up with the
06:16
workflow that we’re having now
06:17
up until July. And then maybe
06:20
we’ll we’ll take a breather
06:22
after that when things slow
06:23
down, it’s a really really
06:25
common mistake that people make
06:27
it’s it’s kind of
06:28
counterintuitive. you wouldn’t
06:29
think you need to be you know
06:31
pressing on the gas pedal when
06:32
you’re already super super busy
06:34
but this is where people tend
06:36
to take their foot off the gas
06:37
pedal. and then they’re they’re
06:40
wondering why their pipeline
06:41
kind of dries up in July August
06:43
September, October, and and
06:45
they’re maybe not hitting some
06:47
lofty sales goals that they’ve
06:47
set right so. Work flows and
06:50
then you attempt to drum up the
06:52
work, which is kind of the last
06:53
green box. the process from or
06:57
I guess the timeline from
06:59
deciding hey, we got a drum up
07:00
some more work to getting very
07:03
busy again. That could be a
07:05
month or a 2 month long process
07:07
right so this needs to be kind
07:09
of an ideally automated but a
07:11
continuous sales machine that’s
07:14
going all throughout the year
07:15
and not with like these, these
07:17
troughs and valleys right where
07:19
you’re you’re getting very busy
07:20
and then really really slow so
07:22
it almost sounds like we had.
07:23
Sales pipeline or funnel Dylan,
07:26
If you only got the really hot
07:27
ones that are right here at the
07:28
bottom ready to go and you
07:29
don’t have anything up top as
07:30
it starts to filter down and
07:31
you actually need to pick the
07:32
phase back up. It’s too late
07:34
because that sales cycle could
07:35
be several weeks a month maybe
07:36
2 months depending on the time
07:38
of the season so being
07:39
constantly in front of people
07:41
through educational content and
07:43
hitting on the pain points is
07:44
probably going to be a great
07:45
solution. I’m imagining. Yeah.
07:47
Yeah. That’s that’s a great
07:49
point and just consistent
07:51
marketing right it is. Allow
07:54
you to have more time in the
07:56
spring rush and you know for us
07:57
in the fall rush when getting
07:59
ready for snow removal if you
08:01
can get a lot of these things
08:02
out of the way earlier, such as
08:05
renewing all your customers or
08:06
you know having the the early
08:09
birds all attended to so that
08:10
when people are making that
08:11
last minute decision, you
08:13
actually have the time to talk
08:14
to those people and close those
08:15
sales right away. You know all
08:17
these little things start to
08:19
add up. but if what we’re
08:21
showing you here, you know we
08:22
kind of jokingly say this is
08:23
like a typical sales cycle
08:24
doesn’t mean everybody’s doing
08:26
this, but a lot of people are
08:27
doing this. They’re just
08:30
working so so hard during their
08:31
their heavy points of the
08:32
season and then things get
08:33
slow. You know know you kind of
08:34
want that be stabilized, so
08:35
it’s a little bit more of a
08:36
predictable workflow if this is
08:39
your current workflow right,
08:41
some of the you know kind of
08:44
the side effects right is is
08:46
you’re literally kind of
08:47
pouring money down the drain by
08:48
neglecting a lot of these leads
08:51
you you’re paying to acquire
08:52
them. Maybe you’re doing
08:53
Facebook ads or even just word
08:55
of mouth that you’ve you know
08:57
invested so much time to have a
08:58
good reputation and then
09:00
someone calls you and you’re
09:01
too busy to even get back to
09:02
them right. so you’re.
09:04
Neglecting your leads, you know
09:06
you as the business owner kind
09:08
of become frustrated because
09:09
you’re pulling your hair out
09:10
working those dreaded 100 hour
09:13
weeks like you had mentioned,
09:14
Mike and and even then it’s
09:16
still kind of feels like you’re
09:17
not you’re not getting
09:19
everything done that you should
09:20
be right and at a certain
09:21
point, you can’t just throw
09:23
more time at a at an issue
09:24
right you need to take a couple
09:26
steps back and and get things a
09:28
little more systematized. and
09:31
then the the the definitely the
09:32
end result. here is plateaued
09:34
growth right at least at my
09:36
company the first couple. Years
09:38
before we had an actual
09:40
automated sales system and we
09:42
are really starting to ramp
09:43
things up and everything was
09:44
kind of flowing symbiotic. Our
09:48
growth was maybe not plateaued,
09:50
but we were just kind of
09:52
tracking along right maybe 1020
09:54
percent growth, which might
09:56
seem okay if you’re a large
09:58
company. But at that point, you
09:59
know almost a decade ago. now
10:01
we we’re talking very very low
10:02
sales numbers. That’s where you
10:04
should be easily growing, You
10:05
know, maybe even a. Per year,
10:09
when we’re only talking about
10:09
fifty or $100000 in sales. once
10:13
the sales is actually ramped up
10:15
quite a bit and we had this
10:17
automated system, we’re able to
10:19
to be hitting 5100% growth per
10:21
year, and we’ll talk about some
10:22
some of those stats anyways
10:24
later on even though our sales
10:27
figures were much much higher
10:28
at this point so the actual
10:30
absolute value of sales that
10:31
we’re adding each year was
10:33
extremely substantial
10:35
interesting one thing that you
10:36
had out there was plateau.
10:37
Gross. So I know a couple of
10:40
guys in the Facebook groups are
10:41
talking about this recently
10:41
that believe it or not. Only
10:44
about three to 5% of all lawn
10:47
care businesses, seven to 10%
10:48
of all small businesses in the
10:49
United States and Canada North
10:51
America ever break a million
10:53
and where they die is at 750 to
10:56
just under a million kind of
10:58
like trap of death. and this is
11:00
where I think when we figure
11:01
out how to sell and how to
11:03
automate that plateaued growth
11:05
can exponentially go so working
11:07
with hundreds of service
11:08
businesses, lawn care and home
11:09
cleaning. We’re seeing a lot of
11:10
our clients at simple growth,
11:12
Dillon literally hitting. 750
11:14
850 mark and literally
11:15
skyrocketing past that in in a
11:17
year maybe a year and a half so
11:19
the idea of seeing this just to
11:21
not only my business and
11:22
Dillon’s business and a few
11:23
others on the team, but
11:25
actually they have hundreds of
11:26
clients and a good portion of
11:27
them coming to us either right
11:29
before or right after a 1
11:30
million dollars and seeing that
11:31
skyrocketing off that plateau
11:34
is is exactly what Dillon’s
11:35
talking about here so Dillon I
11:37
really I can’t wait to see how
11:38
you actually go in and create
11:40
this automated process to
11:41
exponentially. Through that
11:43
plateau, because I know that’s
11:44
one thing in the early days
11:46
that I was like, I’m just kind
11:47
of going along going along and
11:48
then boom once it was
11:50
automated, we went through and
11:51
dominated it, You know and II
11:52
think it was maybe Jonathan
11:55
pets or I heard it somewhere,
11:57
but they’re saying like up into
11:58
like a million or a 1000005,
12:00
your only goal should be
12:02
getting past that mark because
12:04
everything becomes so much
12:05
easier after that mark and that
12:07
kind of brings back home where
12:08
I said at the beginning, you
12:10
gotta focus on sales. First.
12:12
There’s a lot of these issues
12:13
that I just don’t have time to
12:14
do this or or whatever it might
12:15
be it can ideally be handled.
12:17
And automation, but sometimes
12:19
you actually need to make some
12:19
critical hires in the in the
12:21
business. You know if you don’t
12:23
have an office manager or you
12:24
don’t have a salesperson right
12:26
that’s strictly focusing on
12:27
that, but you can’t do that at
12:30
$400000 a year in sales, you
12:32
can’t have all these extra
12:34
admin roles in the company
12:37
right, so a lot of that gets
12:38
resolved literally just through
12:40
growth. So you know, obviously
12:45
our automations help with with
12:47
kind of diverting and and and
12:49
not hitting that growth plateau
12:51
and getting stuck there. So you
12:54
know simple growth automations
12:56
we’ll we’ll break it down at a
12:57
high level, but any type of
13:00
legitimate system that you’re
13:02
using are going to help to
13:03
accomplish these things. I
13:04
guess the the really important
13:07
thing here is. and and the
13:09
difference between you know,
13:10
potentially just setting up a
13:11
couple of random automations
13:12
and and what we do at simple
13:14
growth is it is an actual
13:16
system. We didn’t just. Kind of
13:18
heck, a bunch of random
13:19
automations and say well, this
13:21
is going to be for billing and
13:22
maybe we’ll do this over here
13:24
too They literally all work in
13:26
conjunction so that the
13:28
customer journey from
13:30
requesting a quote all the way
13:31
to receiving their invoices and
13:34
potentially getting promoted
13:35
some other services they all
13:36
need to be working together.
13:41
Obviously, Mike Mike has
13:41
mentioned you know our
13:43
automations were crafted by
13:44
people that were in the
13:46
trenches and have actually
13:48
endured some of these pain
13:49
points that you’re probably
13:51
experiencing right now. You
13:52
know this wasn’t just you know
13:55
someone in the tech industry
13:56
that that put this system
13:57
together. and then the the last
14:01
part here is I know the focus
14:03
here is kind of around sales
14:05
Automations, but it’s not just
14:07
sales focus even some of our
14:09
sales packages that are called
14:10
sales packages they. Start to
14:14
free up a lot of time in the
14:15
office that we’ll get to as
14:17
well. Yeah, one of the things
14:19
you hear on Dillon is just like
14:21
it’s not just thrown together.
14:22
so this is thousands and
14:24
thousands of emails and text
14:25
messages and call scripts So
14:26
like I mean I’m bi imagine if
14:30
somebody requested estimate and
14:32
in that estimate we follow up
14:34
multiple times over 20 days
14:35
over different communication
14:36
channels, but if it doesn’t
14:38
look automated, it sounds
14:39
obvious not saying it it
14:40
actually converts better so the
14:42
second communication we sent
14:44
out 20 days in the 20 day.
14:46
Follow up an estimate if it’s
14:47
not one or loss is an email
14:48
that. Looks like it’s out of
14:50
your cellphone looks like it’s
14:51
sent from your iphone. It’s a
14:52
quick two liner like hey Missus
14:55
Smith haven’t heard back from
14:56
you. I was wondering if you
14:57
want me to save you a spot on
14:57
the list this season for for
14:59
that lawn mowing sent for Mike
15:01
and iphone. Obviously it’s not
15:03
sent from the iphone, but it’s
15:05
not branded. It’s not loaded up
15:06
and it’s just plain simple text
15:08
that looks like it’s from the
15:10
salesperson the business
15:11
owner’s cellphone, but I would
15:12
tell you 20% of the sales that
15:14
we want in a pretty close
15:15
percentage with one or 2% of
15:16
the way of all the sales that
15:17
are. Or one on that one you now
15:21
without ever talking to the
15:22
person. so the concept of
15:24
automation is the first part,
15:25
but then the best practice of
15:27
talking to the person
15:28
specifically where they’re at
15:29
in their customer journey or
15:31
the life cycle. And that’s
15:32
where we’re starting to see a
15:35
huge huge success of a multi
15:38
multiple levels of success if
15:40
you’re jumping up and up and up
15:40
and up far as return on
15:42
investment for folks in
15:43
building this out. so if you’re
15:44
building yourself, you
15:45
definitely want to make sure
15:46
it’s personalized. but. And it
15:48
speaks to the client or lead
15:50
where they’re at in their
15:52
journey. Yeah, No. that’s
15:53
that’s great stuff and I guess
15:56
the last point here just before
15:57
I go to the next slide is
15:59
another big benefit is like all
16:01
these tasks they add up time
16:03
wise right you might think I’m
16:05
not really spending that much
16:06
time sending out these emails
16:07
and talking to leads and and
16:08
doing all this stuff but it
16:10
does aggregate into quite a
16:12
substantial amount of time each
16:14
year and each month. By
16:17
automating a lot of these
16:18
processes, frees you up for for
16:21
doing bigger and better things
16:23
that are a little bit more
16:24
difficult to be to be
16:25
automated. Yes, you can
16:26
automate portions of it, but
16:27
things like quality control
16:29
production right if you’re
16:31
super swamped and you’re just
16:32
trying to get the work done and
16:34
and keep the waiting list
16:36
emptied you’re probably not
16:38
going to have the most
16:39
efficient production as if the
16:40
you know in retrospect, the
16:42
owner they’re in comparison,
16:44
the owner had you know. Nothing
16:46
to do except for focus on
16:48
production well who who’s going
16:49
to be more efficient right and
16:51
then recruiting this is another
16:53
massive pain point right now,
16:54
everybody’s having trouble
16:55
finding labor. well are you
16:58
dedicating almost your entire
17:00
day to finding labor or is this
17:02
kind of an afterthought where
17:04
you may be slapped an ad online
17:05
or you know posted something on
17:07
indeed and hope for the best
17:09
right these these companies
17:12
like you know larger companies
17:13
like Amazon and Walmart, you
17:14
know recruit. Isn’t an
17:17
afterthought for these these
17:18
companies right? It’s it’s in
17:20
the the front of their mind.
17:22
This is something that they
17:23
spend a good portion of their
17:24
time because these employees
17:25
are the lifeblood of your
17:27
business, but if you’re stuck
17:29
doing this kind of monotonous
17:31
tasks, how are you going to
17:32
spend you know a good amount of
17:35
your week recruiting?
17:38
A
17:39
big shout out to Rudy Roder
17:40
as well in the house. Long-time
17:43
friend, Absolutely absolutely.
17:47
so so what’s the difference
17:48
between automations and regular
17:50
marketing? You know a lot of
17:51
people probably know this, but
17:53
they’re extremely
17:54
cost-effective right you need
17:56
to be as a business owner
17:58
finding something where you can
17:59
put a dollar in this is just
18:02
hypothetical, but you put a
18:03
dollar in and you get $100
18:04
worth of sales out of it. You
18:06
know, maybe that’s not
18:08
realistic $1 to $10. Let’s say,
18:09
right if you’re putting a. Into
18:12
your marketing, whether it’s
18:13
like, let’s say, Facebook ads
18:14
or Google ads or postcards
18:16
whatever that might be and
18:17
you’re getting a dollar and 5¢
18:20
out of that. Yes there there’s
18:22
some return on your marketing
18:23
dollars there, but that’s not
18:25
going to you know, make you
18:28
super appealing to a potential.
18:31
company that wants to buy you
18:33
out. That’s not going to allow
18:34
you to reinvest in more
18:36
marketing and buy equipment and
18:37
all this other stuff right so
18:39
you need to find a really
18:40
unique method where you have
18:41
an. High return on your
18:44
advertising dollars and that’s
18:46
that’s really where automations
18:48
come into play. Obviously it’s
18:50
building out your sales machine
18:52
right having consistent things
18:54
going out and drumming up
18:56
business all throughout the
18:57
year. And it really works in
19:00
conjunction. We get this
19:01
question a lot like if I was to
19:03
do this and everything works.
19:06
can I stop my regular marketing
19:08
Well, I would definitely not
19:10
recommend that we have seen
19:11
some people being able to
19:12
reduce the amount that they’re
19:14
spending on the regular
19:15
marketing because they’ve
19:17
realized that the golden nugget
19:18
is in their database of people
19:20
that we can conjure up more
19:22
business with but really it’s
19:24
supplements that the regular
19:25
marketing really well II know.
19:28
Me like even just having
19:29
something as simple as 20 days
19:31
to close when we would do a
19:32
round of postcards it took a
19:35
little bit of the pressure off
19:36
of us because we have such an
19:38
influx of people contacting us
19:40
and we knew we were kind of
19:42
able to just get them in the
19:43
database. A lot of them are
19:44
filling out an estimate form on
19:45
our website. they’re getting
19:46
into the database and we were
19:48
able to launch out quotes very
19:50
very quickly. and and not
19:52
really have to worry about if
19:53
these leads were slipping
19:55
through the cracks because we
19:55
had an estimate follow-up
19:56
system. And God forbid they
19:59
didn’t accept the proposal
20:01
well, they’re still in our
20:02
system and we’re going to be
20:03
upselling them throughout the
20:04
year as well.
20:07
Okay.
20:08
So so let’s down the the
20:10
automations so some people must
20:12
have seen this chart before.
20:15
but essentially this is the
20:17
system that we’re talking about
20:18
if if you want to have a fully
20:20
automated system. Dylan are you
20:22
I’m sorry to cut on. Are you
20:23
showing the screen right now As
20:24
far as the flow chart, I’m
20:25
seeing the hand shaking right
20:26
now. Oh there we go perfect.
20:27
Oh. yeah. Okay. Yeah without a
20:29
hiccup today. Brother. We are
20:31
live. We’re we’re we’re working
20:31
on it Wednesday. so we’re in
20:33
the trenches so they can pick
20:35
up for free so far. Absolutely.
20:37
so we’re good. but yeah diving
20:39
this on this is. I guess if I
20:41
could take a minute just to
20:43
kind of explain where this
20:43
actually all came out of like
20:45
this literally was on a napkin
20:47
in a bar with some automation
20:50
experts on top of the country,
20:52
US and Canada dialing in and
20:54
they said, You know, here’s my
20:55
different pain points. Here’s
20:57
the things in my business and
20:58
the biggest pain points that
20:59
are killing my personal life
21:01
and my bandwidth. How do I
21:03
actually get that out of my
21:05
head and start to automate
21:06
these pieces So? hundreds and
21:09
hundreds of businesses using
21:10
this process right now, but
21:12
this was built for my lawn care
21:14
business with no intentions of
21:15
ever sharing or even. Selling
21:17
It probably eight or 9 years
21:19
ago, but this is the exact
21:21
process that I use in my
21:22
business. The Dillon’s used his
21:24
and hundreds of others so we’re
21:26
really in the mindset of
21:28
abundance, even if you aren’t
21:30
going to work with so we want
21:31
to show you how to dissect the
21:33
life cycle of a business and
21:35
automate the entire thing and
21:37
with the new shift in buying
21:39
habits on the on demand buying.
21:42
automated bots as well. so
21:43
we’re not going to get into
21:44
conversational marketing or
21:45
bots today, but In the graphic,
21:48
Dylan is explaining at least a
21:49
little bit how that kind of
21:51
ties in. in omnichannel
21:54
communication omnichannel
21:56
marketing isn’t a thing in the
21:58
future folks. It’s here it’s
22:00
live today. So are you going to
22:01
be the early adopter to go out
22:04
and out organize out Automate
22:05
and out dominate your
22:08
competitors and I know you’re
22:08
going to get into it. Dylan but
22:09
I just want to hit on it really
22:11
quickly if you’re not following
22:13
up five or more times through
22:14
multiple. Points on your
22:18
estimate, you’re losing out on
22:20
80% of the sales in your
22:22
market, so you may be thinking
22:23
like hey if I did all this,
22:25
there’s no physical way I could
22:26
double or triple my business
22:28
every year well. imagine if
22:30
you’re missing out an 80% of
22:32
the pie in your local market,
22:33
just because you aren’t
22:34
consistently following up over
22:36
multiple communication
22:37
channels, I was skeptical
22:39
myself, but I tell you we see
22:40
it. We’ve done it and we have a
22:43
ton of clients that are doing
22:44
it as well. So if you want a
22:45
road map to work on it and not
22:48
work in it and if you’re
22:49
working in it right now, folks
22:50
and you want to work on it and
22:50
get off that. Get out of that
22:53
vehicle, This is going to be a
22:54
road map to success so buckle
22:56
up Dylan It is about to take on
22:58
a basically a road map to
23:00
automated success and Dylan
23:01
Wilshire man, but I just wanted
23:02
to kind of highlight some of
23:03
that as well. Yeah, you know
23:05
great points. I hear that all
23:06
the time like are you following
23:08
up on your quotes? No, we don’t
23:09
have time to and you know it’s
23:12
just kind of you slap your head
23:13
thinking Geez you are literally
23:15
wasting a ton of money and even
23:17
if you don’t have the capacity
23:19
to take on 100% more more sales
23:21
well. If I could just be
23:24
closing 80% more sales with the
23:26
flip of a switch, essentially
23:28
you know, look at the other
23:29
things you could potentially do
23:30
you can maybe double your
23:31
prices. It doesn’t mean you’re
23:33
you’re gouging the market but.
23:35
there’s a ton of other stuff
23:37
you can do if you do have
23:37
limited capacity and Dylan, I
23:39
know you’re going to hit on
23:40
this, but the other thing is
23:41
the biggest thing is we’re not
23:43
following up on our estimates
23:44
consistently because we don’t
23:45
have the time we’re too busy
23:48
well. what about all the people
23:49
in your database, your CRM or
23:51
all the estimates that you’ve
23:53
lost so. Like literally, when I
23:56
used to lose an estimate, I
23:56
used to crumple it up and get
23:58
rid of it. They don’t want me,
24:00
but what you’re really doing is
24:02
throwing away a lead that
24:03
you’ve paid for so through this
24:05
automated process, we’re not
24:06
only closing existing customers
24:08
and existing estimates, but
24:09
we’re going to go in and bucket
24:10
all the people who’ve lost that
24:12
estimate. and if you want them
24:14
if they’re not crazy, all the
24:15
people have cancelled your
24:16
services and we’re going to go
24:18
out and work that whole entire
24:20
list and then Dylan’s going to
24:22
to show you the magic of and
24:23
expansion. How to take that
24:24
lesson. Continue to grow and
24:26
double and triple the value of
24:27
that client. but if this sounds
24:30
like. you don’t you don’t you
24:34
don’t do anything with the
24:35
estimates you’ve lost and you
24:37
don’t reactivate your cancelled
24:39
clients because 80% of those
24:40
folks are indifferent. They
24:41
don’t love you. They don’t hate
24:42
you, but they just cancelled.
24:44
maybe they found the low baller
24:45
down the street now the
24:47
customer service sucks, and
24:47
they need somebody else. They
24:49
haven’t forgotten about you,
24:50
but they will if you don’t
24:51
follow up instinct
24:52
communication so kind of a
24:53
preview of what Dylan’s getting
24:54
in there, but I just those
24:55
three pain points. I hear it
24:56
all the time I was victim to
24:58
it. gotta follow up on the
24:59
estimates. You’ve gotta take.
25:02
AA Way to toddle all the people
25:04
that have never converted into
25:05
clients and then all the
25:07
cancelled clients to
25:07
reactivate. and then how do we
25:08
take that whole entire bucket
25:10
of three people you can do to
25:11
expand and double and triple
25:12
that lifetime value. Yes. Yeah.
25:15
so the the foundational part of
25:17
all of this is are these people
25:19
even in your database. So
25:20
that’s why the very left hand
25:22
side of the chart here starts
25:23
with basically a website
25:25
estimate request form now, I’d
25:27
say most of the guys that are
25:29
guys and girls that have been
25:30
using service auto. On it for a
25:31
while probably have this form
25:33
and you might be thinking that
25:35
too. But really, it’s not the
25:37
case a lot of people don’t have
25:40
AAA service Autopilot estimate
25:43
form or any CRM estimate form
25:45
on their website. that is
25:46
funneling leads directly into
25:48
the CRM without no double entry
25:50
and Dylan. I’m glad you
25:51
mentioned that so yes we
25:52
obviously Automate on service
25:53
Autopilot, a certified adviser.
25:55
We also a certified partners
25:57
with Infusionsoft Keep now and
25:59
no. Your CRM or your software
26:02
platform this can be done on
26:04
most platforms by simple growth
26:06
or by yourself if you’re going
26:07
out to buy a platform. but so
26:09
this this is service autopilot.
26:11
This is jabber. This is Zen
26:14
Maid Service Titan, a bunch of
26:14
other platforms as well. So
26:16
this is applicable so no matter
26:18
your software platform. Don’t
26:19
turn this off because work it
26:20
on work on it. Wednesdays is
26:23
going to be software
26:25
independent. It is based
26:26
business. so we’re going to
26:27
show you how to do this in any
26:28
business. And even if you’re
26:30
not using a software platform,
26:32
some of the stuff we’re diving
26:33
into is going to be just
26:34
literally. These are the things
26:35
you need to do you’re working
26:36
on when you’re not working in
26:38
the business. so go ahead.
26:38
Dylan. I just want to make that
26:39
clear ‘cuz a lot of people
26:40
think that this is only for
26:42
people using one platform, but
26:44
really this is platform
26:45
independent folks. We can build
26:46
this and help you build it on
26:47
multiple software platforms.
26:50
Yeah. Great point Mike misspoke
26:53
by saying service Autopilot
26:54
thats the one that I
26:55
specifically use in my
26:56
business, so that’s for myself
26:57
as well. Yes, so I mean
26:58
definitely can be done. Great
27:00
platform, but but we do have
27:02
some that just just aren’t on
27:03
service autopilot so we’ve
27:04
recreated these in a platform
27:06
that runs parallel to your
27:08
existing software as well.
27:10
exactly so we need as many
27:12
people in the database that we
27:14
can get in order to have the
27:16
marketing campaigns and other
27:17
things that we’ll we’ll talk
27:18
about be as effective as
27:20
possible. so even if you
27:22
literally don’t have a CRM
27:24
right now, you’re running
27:25
everything off pen and paper,
27:27
probably the most valuable
27:27
thing you can do. Is start
27:30
collecting names emails and
27:31
addresses in something like a
27:33
Google sheet. the the first
27:35
couple of years at least in my
27:36
business, the amount of missed
27:38
opportunity by we’re even
27:40
sending out postcards. so we
27:42
had actually pretty decent lead
27:44
flow. but we were not capturing
27:46
any of those leads information
27:48
and that’s a common thing. I
27:49
hear with people they’re
27:50
starting to look at a CRM and
27:53
they’re like you know I got
27:54
maybe 3030 clients okay. Well,
27:57
you probably have 100 or 200
27:58
other leads that should be in
28:01
your database that we can start
28:02
marketing right off the bat
28:03
and. They typically don’t have
28:06
those right so scour through
28:08
your Gmail or whatever you’re
28:10
using and look for old
28:12
conversations. take a couple of
28:12
minutes when things are slow
28:14
compile those emails so that we
28:15
can get them in the database,
28:16
but that’s what that form on
28:18
your website is going to do
28:19
anybody who request an estimate
28:21
is going to automatically be
28:22
entered into your database and
28:25
a lot of people don’t have that
28:27
as the kick off point for their
28:28
automations, they think okay.
28:29
Well, I’ll wait to get to them
28:31
and send them an estimate and
28:32
then maybe some some
28:33
automations will. That’s a
28:36
common mistake you you might
28:38
think, okay. I’m on top of my
28:40
leads right now, but if you’re
28:41
running effective upsell
28:43
campaigns where you could
28:45
realistically have a couple
28:46
hundred new requests coming
28:49
overnight. Well, you need need
28:51
to have some that are nurturing
28:52
them up into the point of an
28:54
estimate right, you can’t make
28:55
all of your decisions on your
28:57
systems based off what’s my
28:58
current lead flow kind of need
29:00
to look a little bit to the
29:01
future and say if my lead flow
29:02
does expand do I have the
29:04
systems. Place today to to
29:06
actually be able to handle that
29:08
and that’s where the lead
29:09
letter and the free estimate
29:13
sequence or the the before
29:15
estimate sequence really comes
29:16
into play A lot of people
29:18
neglect this and then they
29:19
wonder why they have low
29:21
conversion rates on their
29:22
quotes right. Not everybody has
29:24
the time to go to every
29:25
property to meet the customers
29:26
like they might have you know
29:27
five or 10 years ago. so more
29:29
and more people are trying to
29:31
just quote off of the software
29:33
and send those quotes out and
29:34
you know follow up on those
29:35
quotes if. Sorry go ahead. No,
29:39
I was going to say, don’t just
29:40
to hit on it, so people may not
29:41
be aware of what this really
29:42
looks like fully dialed in, but
29:44
you’ve got your estimate
29:45
request of the website, so
29:47
folks are going to fill that
29:48
out and you have the underneath
29:50
that you’ve got the office
29:51
literally typing it in whether
29:53
it’s your office or a virtual
29:54
assistant. They’re in the
29:55
software so automatically this
29:57
lead letter is fired off and
29:58
these are the five or six main
29:59
reasons why you’re different so
30:01
off the bat you’ve
30:02
differentiate yourself from all
30:03
the other competitors and and
30:05
your difference. and now we’re
30:06
not selling. On price, but
30:08
based on them filling out a
30:09
colony office that short term
30:12
nurture is going to be a series
30:13
of communications timed out not
30:15
spamming, but it’s education so
30:17
what they’re going to do is
30:18
frame you as the expert in your
30:20
market. so if you’re going in,
30:21
let’s say for lawn mowing,
30:23
we’re going to talk about maybe
30:24
proper mowing height. How to
30:26
sharpen and balance the bleeds
30:28
and maybe proper irrigation to
30:30
go. So what we’re really doing
30:31
is teaching them how to do the
30:33
service themselves as a
30:34
professional, creating a higher
30:35
perceived value. To allow you
30:37
to charge the highest price in
30:38
your market now, in addition,
30:40
let’s face it folks people
30:42
don’t trust contractors and
30:43
they don’t trust themselves to
30:45
hire a contractor. There’s a
30:46
lot of bad conceptions of a
30:48
contractor which we’re all
30:50
professionals here. that
30:50
doesn’t apply to 99% of this.
30:52
so why not address the elephant
30:54
in the room? So if you’ve ever
30:55
read the book, they ask you
30:56
answered by Marcus Sheridan,
30:58
Marcus Sheridan was doing that
30:59
in his company, River pools and
31:01
spas same thing that we’re
31:02
showing here. I was doing a
31:04
Callahan’s lawn care, but what
31:04
we did is we. Questions are the
31:06
things on people’s minds ahead
31:08
of the actual question to be
31:10
answered, so the automation
31:11
does this now and we if you end
31:12
up working on this, this is
31:14
prebuilt with 130 documents or
31:16
more with prebuilt marketing
31:18
content and you’re like Mike.
31:19
There’s no way I could write
31:20
marketing content. I’m I’m I’m
31:22
a service business owner.
31:23
That’s okay. We got you
31:23
covered. We’ve got content
31:25
written for you that you can
31:26
you can manipulate and update,
31:28
but the idea is if I’m hiring a
31:30
lawn care contractor. my
31:31
biggest concern Dylan would be
31:33
is someone going to close the
31:34
fence gate behind them. Leave
31:36
the property because I don’t
31:37
want the pets running out of
31:38
the backyard and I definitely
31:39
don’t want the kids running out
31:40
of the backyard or even worse.
31:42
I don’t want somebody coming
31:43
into the backyard and drowning
31:44
in the pool so in your
31:46
short-term education, we’re
31:47
going to educate them as a
31:48
professional. how to do it
31:49
themselves, You can charge the
31:50
highest price and any of the
31:52
things that slow down that
31:53
sales process so sales and
31:55
price objections we address
31:56
them upfront and instill
31:59
confidence in your future
32:00
consumer to hire you because
32:02
you are now different than
32:03
everybody else and this process
32:04
is. Completely automated and
32:06
personalized based on a
32:07
particular service they’re
32:09
interested in so folks. This
32:10
isn’t just throwing it against
32:11
the wall and hoping it sticks.
32:12
This is a dialed in systematic
32:14
process of talking to them
32:15
where they’re at in the life
32:16
cycle. So Dylan, what happens
32:17
now that we’ve educated them
32:19
differentiated overcome the
32:20
sales of price objections
32:22
before we’ve ever even given an
32:23
estimate we send out that
32:24
estimate How are you following
32:26
up on that? Yeah. so another
32:28
another automated follow up
32:31
here right so once that quote
32:32
is actually sent out. Even if
32:35
you go and drop it off in
32:36
person, you can basically tell
32:38
the system. that we’ve we’ve
32:40
sent the quote and the
32:42
automation is going to actually
32:43
follow up on the estimate for
32:44
you now I alluded to this
32:46
earlier but people often make
32:48
the mistake of having a big
32:50
fancy email with company images
32:52
and logos and stuff like that
32:54
that looks automated right in
32:57
some of these automations you
32:58
need to take the opposite
32:59
approach and you know not
33:01
really being facetious here or
33:03
or kind of you know Shady.
33:05
Yeah, making it feel personal,
33:07
not shady, but exactly you want
33:09
this to literally sound like
33:10
something that you would type
33:13
out right so basically we’re
33:15
you mentioned earlier
33:17
omnichannel communication. you
33:18
can’t just rely on phone calls.
33:19
You can’t just rely on emails.
33:21
You can’t just rely on text
33:22
messages you need to be using a
33:24
combination of the three and a
33:26
proper combination right. we’ve
33:28
literally tested this over many
33:30
many years. I think we’re on
33:31
version twenty-five or
33:32
twenty-six of this where we’ve
33:33
noticed little things work
33:34
better than others and we make
33:35
those. Yeah, you know we just
33:38
keep refining it so that Dylan
33:39
you mentioned that that’s
33:40
perfect but you’re we’re going
33:42
to go through automated email
33:44
obviously automated text
33:45
message and this can be done
33:46
through multiple platforms to
33:48
service autopilot or
33:49
Infusionsoft by keep on the
33:52
other platforms that we’re
33:52
going to do automated email
33:54
automated text messaging and
33:56
we’re going to do phone calls
33:57
and phone calls are with a
33:59
script literally that would be
34:00
assigned to Dylan. Hey, Dylan.
34:01
It’s been 3 days since we
34:02
dropped off the lawn mowing for
34:04
Missus Smith. This is what to
34:04
say. She says the price is too
34:07
high. This is how we overcome
34:08
the sales and price injection
34:10
and by the way if she signs up,
34:11
this is what we do in this in
34:14
the software. if she doesn’t
34:15
sign up this is what we do and
34:16
if she says, I’m not sure if
34:17
I’m going to hire you guys that
34:18
I’m price shopping. This is
34:19
what you do in the software so
34:20
we’ve created a predictable
34:22
system that doesn’t rely on the
34:24
business owner and management
34:25
to babysit the process. Now you
34:26
may say Mike and Dylan Hey, I’m
34:29
I’m still in the truck. I’m
34:30
running the office. I don’t
34:30
have time to make those are
34:33
crazy. It’s okay the ocean. We
34:35
use a thing called a ringless
34:37
voicemail bomb and what that
34:38
does is it hits the cellphone
34:39
and file looks like a missed
34:41
call and leaves a prerecorded
34:42
message so like literally if I
34:44
was calling Dylan 3 days after
34:46
the estimate this ringless
34:47
voicemail by would kick in hit
34:49
a cellphone look like a missed
34:50
call when he checked that
34:51
voicemail would literally be
34:52
like. Hey, it’s Mike from
34:53
Callahan’s locker. so sorry I
34:54
missed you wanted to leave you
34:56
this voicemail. We dropped off
34:57
your estimate 3 days ago If you
34:59
have any questions, call me
35:00
back at this number otherwise
35:01
feel free to accept the online
35:02
estimate, but man if that’s a
35:03
little bit nervous and. Dillon
35:06
That’s no one’s going to
35:07
suspect a lawn care home
35:07
cleaning company to actually do
35:09
a ringless voicemail bomb boom
35:11
You just outworked you’ve
35:13
organized and automated
35:15
everyone in your market, most
35:16
most likely so is the
35:17
systematic way we’re going out
35:18
and closing these sales through
35:20
an automated process, but
35:22
closing the sale isn’t just
35:25
enough. We’ve gotta go in and
35:27
get them acclimated and welcome
35:28
to the business. So I know
35:29
Dylan you’re going to be
35:30
jumping into the welcome and
35:31
wow process. How do we automate
35:33
that process complete with
35:34
getting a credit card on file
35:36
because I know at least even
35:37
it’s simple growth. That’s a
35:38
that’s a pain in the butt like.
35:39
It’s hard to do people are
35:40
busy. Yeah. so if you have some
35:43
receivables right now that
35:44
you’re you know these
35:46
receivables are growing and
35:47
you’re having trouble
35:48
collecting from people well,
35:49
it’s probably because we don’t
35:50
we didn’t ask for a credit card
35:51
right off the bat before we
35:53
even got them scheduled into
35:54
the system. so that is kind of
35:55
what we recommend that before
35:57
you schedule someone in and
35:58
actually move forward with them
35:59
as a client, you get a credit
36:01
card on file and if you’re
36:02
waiting till the next morning
36:03
to contact this person and and
36:05
call them them and get their
36:06
credit card. they’ve almost
36:07
gone cold again and that could
36:08
be. Two or sometimes even a
36:11
three-day process where you
36:11
catch them when they’re driving
36:13
and so on and so forth right,
36:14
so you want this to be an
36:15
automated process that the
36:17
minute that they accept a
36:18
quote. We’re welcoming them to
36:19
the company. Of course, then
36:21
we’re also specifying that we
36:22
need your credit card basically
36:24
right away just to be put on
36:25
file and then we’re going to
36:26
charge you after the service or
36:27
whoever you’re actually perform
36:29
your billing but by asking for
36:30
that almost instantly whenever
36:33
they’re doing they’re browsing
36:34
and actually accepting your
36:34
proposal. so this could be 11
36:36
AM or 11 PM at night whether
36:39
Finally, getting around to this
36:40
and accepting the proposal you
36:41
want to be asking for the
36:42
credit card at 11:01 PM at
36:44
night right that. So that’s a
36:47
common mistake that we see. but
36:49
that’s kind of the welcome
36:50
portion right. We’re welcoming
36:51
them to the company. We’re
36:53
grabbing their payment
36:54
information automatically
36:55
another misstep that people do
36:57
is they’re so focused on the
36:58
sales that the after sales
37:01
support really diminishes right
37:03
if you’re a high growth
37:04
company, the last thing you
37:06
want is to be growing crazy
37:07
only to have a high. And coming
37:09
out the back door right so you
37:12
want to be making sure that
37:13
these customers are basically
37:15
wowed in the first 90 days that
37:17
they’re a new customer of
37:18
yours. that’s kind of the most
37:20
crucial period where if they’re
37:23
having a bad experience, right,
37:25
which which does happen you
37:26
need to rectify that
37:27
essentially immediately so that
37:29
that customer doesn’t just
37:30
phase out at the end of the
37:31
season and doesn’t resign up
37:34
with you. Yeah, a lot of stuff
37:36
you’re my mind is blown. This
37:37
is crazy, so this is is all
37:39
automated and obviously it
37:40
doesn’t happen overnight if
37:41
you’re building yourself and
37:42
this can be turned on very
37:43
quickly if you end up. With
37:45
simple growth but the the idea
37:46
Dylan that I love, I want to
37:48
kind of Retouch on a couple of
37:49
things as soon as that client
37:51
becomes a client that becomes a
37:54
client. now, we’re talking to
37:55
them as a client. so if you
37:56
require a credit card on file
37:57
things that get missed when
37:58
they’re busy, we get the card
37:59
on file that welcome email goes
38:01
out and acclimate them. Let’s
38:02
them know what to expect when
38:04
working with your business and
38:05
welcomes to your service
38:06
business. Dylan hit on it
38:08
thirty ninety-day follow up.
38:09
That’s the biggest cancellation
38:11
or churn area now what happens
38:12
if they sign up for a one-time
38:13
service. Well, we’re not going
38:16
to follow up thirty and 6090
38:17
days. We’re going to have an
38:18
automated but personalized
38:19
almost personalized looking
38:21
email coming from your office
38:22
or you saying. Hey, how is that
38:24
One-time service? But if it’s a
38:26
reoccurring service like lawn
38:27
mowing or home cleaning, we’re
38:28
going to go out and follow up
38:29
multiple times at 3060 and 90
38:31
days because that’s the biggest
38:32
cancellation point so in my
38:34
business, what I would find is
38:35
the response to the
38:38
personalized looking email be
38:39
like. Hey the guys and girls
38:40
are doing a great job mowing
38:41
the lawn, but they’re
38:42
occasionally not blowing off
38:43
the. Patio and that was a big
38:45
pain point for customers, so
38:46
we’re able to go in and fix it
38:48
before they cancelled. Now
38:49
those are some of the the
38:51
biggest things there now, in
38:52
addition, newsletters aren’t
38:54
dead if you’re doing them
38:55
right, We go out monthly and
38:57
educate people through a
38:58
newsletter what they should be
38:58
doing in their yard or or home
39:00
in advance. so we’re going to
39:01
tell them how to do it when
39:02
they should do it maybe a soft
39:04
liner at the bottom by the way
39:05
we’re here to help that’s going
39:06
to go out to everybody in the
39:08
database. It’s going to be your
39:09
leads your clients your
39:09
cancelled clients if you wanted
39:11
to then what I’m going to
39:12
recommend is. Segment your
39:14
database so leads and clients,
39:16
so maybe there’s special
39:17
promotions or information you
39:18
want to send your leads and you
39:19
don’t want to alienate your
39:21
client base. It’s already
39:22
signed up so we’ve got that
39:22
kind of figured out leading
39:23
client mid month communication
39:25
and then Dylan you kind of talk
39:27
about customer satisfaction. so
39:29
if you you wouldn’t mind kind
39:30
talking about our cancellation
39:32
risk automation NPS to social
39:34
review that we also do and
39:37
depending on the platform we do
39:39
do have some financial
39:40
automations not necessarily
39:41
sales, but they’re kind of
39:42
supporting. Sales process to
39:44
make sure that we are indeed
39:46
getting paid on time and if
39:47
we’re not getting paid, we have
39:49
some solutions for that.
39:50
obviously. yeah. so the five
39:52
Star review automation kind of
39:55
works hand in hand with the
39:56
cancellation risk report both
39:58
very very important. You
39:59
mentioned the 3060 and the
40:01
ninety-day onboarding process.
40:03
Well, that’s great right that’s
40:04
going to reduce churn. You
40:05
can’t neglect your clients
40:07
after that, though, right you
40:08
want these clients staying for
40:09
much longer than 90 days, you
40:11
want them staying for you know
40:12
10 years plus right so
40:14
occasionally you need to be
40:15
surveying these customers and I
40:16
know it’s a little bit of a
40:17
scary thought you know you
40:18
probably haven’t. This before
40:20
and you’re wondering am I going
40:21
to get some some negative
40:22
feedback or you might but nine
40:25
times out of ten that feedback
40:26
that you actually receive is
40:28
easily fixable right and and
40:30
people aren’t asking their
40:31
clients these questions and
40:33
then the client goes and signs
40:34
up with someone else and you’re
40:35
like. Wow. I really thought
40:36
Missus Jones was getting pretty
40:37
good service. I drove by her
40:39
house once or twice and
40:40
everything looked great like
40:41
you, said Mike. Maybe they love
40:43
spending time on their back
40:44
patio and the guys would never
40:46
blow that area off or or
40:47
whatever it. You know a
40:48
cleaning example, where the
40:50
main bathroom that these people
40:52
use didn’t didn’t receive the
40:54
final touches that it should
40:56
have whatever that might be.
40:58
You can fix it, but you need to
40:59
know about those issues first
41:01
and what the cancellation of
41:04
risk report does Is it bundles
41:06
up all those responses into
41:07
something that you can actually
41:09
take action on if you’re just
41:10
getting these responses and
41:11
they’re going to your email or
41:13
wherever they’re going stuck in
41:14
your CRM. It’s not super
41:17
actionable you need. Condensed
41:19
into a report where the higher
41:21
levels at your team, maybe
41:22
that’s an office manager the
41:25
owner and maybe the sales team
41:26
and potentially some head crew
41:28
leaders or foreman are looking
41:30
at this report and say how is
41:31
the company actually doing so
41:33
what it’s going to break down
41:35
is your promoters of the
41:36
company so people that are
41:37
rating you favorably and why
41:39
they’re rating you favorably
41:40
and we’re actually going to ask
41:42
those customers for a review on
41:44
either Facebook or Google or
41:45
wherever you’d like so these
41:46
five star reviews. You know
41:48
four plus star reviews we’re
41:50
going to just start to trickle
41:52
in automatically and they’re
41:54
not relying on. you know you
41:55
Mike feeling up to it when a
41:57
customer, says something
41:58
positive about the company and
42:00
then you know you’re reaching
42:01
out at the end of the day,
42:02
saying hey, would you be
42:03
willing to leave us A review on
42:04
Facebook Alright all this needs
42:07
to be automated and not rely on
42:09
someone at the company feeling
42:10
up to it. Yeah and let’s face
42:12
it asking for reviews sometimes
42:14
is awkward we forget but now we
42:16
figured out Dylan in this
42:16
process. We’ve organized the
42:19
process. we know how to get
42:20
that lead through the sales
42:22
process and nurture them and
42:24
close the sale. We figured out
42:25
how to automate it now. How do
42:27
we actually go out and dominate
42:29
so taking that successful
42:31
organized and automated
42:32
business and doubling and
42:34
tripling the client lifetime
42:35
value. I’m guessing by looking
42:38
at the screen. There’s two
42:39
different types of upsells a
42:40
traditional upsell, and then
42:42
maybe we can empower our crews
42:44
on site to actually do property
42:46
specific upsells. Based on the
42:49
deficiencies or opportunities,
42:51
we’re seeing on their property.
42:52
so would you mind speaking to
42:53
what what the next step of it?
42:55
automating this process and
42:57
going out and just basically
42:59
dominating to double and AAA
43:00
client lifetime value through
43:01
upsells and onsite upsells and
43:02
folks, I know Dylan is pretty
43:04
modest, but a lot of these have
43:05
been set up these these
43:06
automated upsells if you’re in
43:09
the different service industry,
43:10
Facebook groups, people are
43:11
talking about these upsells
43:12
seventy to eighty estimate
43:14
request in two to 3 hours five.
43:17
Eight times a year like
43:19
literally we’ve gone out and
43:21
helped so many businesses go
43:22
from that 750 850 mark to a
43:25
million and well beyond just by
43:27
doubling their client lifetime
43:29
value. So like these people are
43:30
here they want to buy more
43:31
services, but they just don’t
43:33
know you’re offering it. so
43:34
you’re doing your customer
43:36
justice and yourself if you
43:38
don’t go out and create an
43:39
upsell process, it’s systematic
43:41
and based on the customer side,
43:43
we’ll get more into how we
43:43
don’t all in it, but the worst
43:45
thing you can do and I get it
43:46
from multiple different
43:48
organizations and franchises is
43:49
they blast out. Hey, it’s time
43:51
to do your fertilization weed
43:52
control. Click here to get an
43:54
estimate if you haven’t already
43:56
signed up what what are you
43:57
telling your client at that
43:58
point? you don’t care about
43:59
them. You’re just literally
44:00
just there to spam them and try
44:02
to make more money off of them.
44:03
You don’t care if they’ve
44:04
actually had the service of
44:05
where they’re at in life like
44:06
so Dylan if you wouldn’t mind
44:07
expanding on what is an upsell?
44:09
How does it work when we
44:10
automate it And then how can we
44:11
actually empower our team in
44:12
the field to upsell as well?
44:14
Yeah, so the the upsell itself
44:17
is bit of a misnomer. Yes,
44:18
we’re upselling and. You know
44:21
increasing the value of some of
44:22
your customers, but also some
44:25
of these are just going to be
44:26
regular kind of email marketing
44:28
campaigns that can go to let’s
44:30
say just your leads when people
44:31
think of an upsell they think
44:33
of a client of mine who maybe
44:35
you just signed up for a lawn
44:36
mowing or a home cleaning we
44:38
want to upsell another thing
44:40
too, which is right for a lot
44:41
of of this, but just want to
44:42
make sure that we’re thinking
44:43
of it in a broader spectrum
44:45
where we can also be promoting
44:47
your services. to like you said
44:48
earlier. People who haven’t
44:51
accepted a quote from you that
44:52
that you know sorry had
44:54
requested a quote but did not
44:55
actually decide to move forward
44:57
with that right if you’re
44:59
throwing that stop throwing
45:00
that trash in the garbage with
45:02
those those estimates, Dillon
45:03
is going to I’m glad you
45:04
mentioned it. so it’s not just
45:05
an upsell to your current
45:06
client base, but it’s in the
45:08
reactivation process for your
45:10
loss, leads and cancelled
45:11
clients. Great great point
45:12
exactly and you mentioned if
45:15
you’re not following up on your
45:16
quotes over five times, you’re
45:18
missing out on 80% of the
45:18
sales. Well, then how about all
45:21
those people in your database
45:22
that you probably haven’t
45:23
talked to in a while that never
45:25
accepted a quote from you.
45:25
maybe you’ve never requested a
45:27
quote from you. how many sales
45:29
opportunities are you missing
45:31
there right these numbers start
45:32
to become very very large. So
45:36
what these these upsell
45:37
campaigns is systematically at
45:40
the proper time to be promoting
45:41
the service. we through the
45:44
automation are essentially pre
45:47
segmenting this list so this
45:47
is. Major hurdle that I see
45:51
with a lot of people is that
45:53
they’re spending hours on the
45:54
weekend when they have a little
45:55
bit of free time and they
45:57
should be probably hanging out
45:57
with the family. They’re trying
45:59
to segment your list and making
46:01
sure that you know these emails
46:02
aren’t going out to the the the
46:05
incorrect people you know
46:06
customers who have already
46:07
signed up for that service. so
46:09
through these upsell
46:11
automations that we’ve
46:11
carefully set up these lists
46:13
are pre segmented so if someone
46:15
has this service, they’re not
46:16
receiving the upsell for it. So
46:18
you’re not kind of catching
46:20
that black eye like you
46:20
mentioned Mike, where you know
46:22
Missus Jones already has the
46:24
service and she receives this
46:25
uncut email and now all of a
46:27
sudden she might not even think
46:28
she signed up with you anymore
46:29
and she might start going and
46:30
shopping your service because
46:32
well she just received an email
46:34
from you saying. Hey, do you
46:35
want to sign up for your
46:36
Midsummer fertilization or
46:38
whatever that might be grub
46:38
control? So having this Pres
46:42
segmented is extremely
46:43
extremely important and this is
46:44
where we’re starting to see
46:45
some of those oversized returns
46:46
that I. Talking about earlier
46:49
right when you start to get a
46:50
couple hundred people up to a
46:52
couple thousand people, we’ll
46:53
show you an example after this
46:54
of of some of the results you
46:55
can get when your database gets
46:56
larger This is where like Mike
46:59
said. You can start to have a
47:01
two. 20400 like I’ll show you
47:03
in just a second here. Quote
47:05
requests come in overnight. so
47:07
these are the kind of results
47:08
that you need to be thinking
47:10
about and making sure that you
47:11
have the systems in place to
47:13
handle these types of influx of
47:16
a business.
47:19
The the other thing kind of in.
47:22
in contrast to the upsell,
47:23
these are going out to your
47:24
database. The crew upsell is a
47:28
different type of upsell and
47:30
I’m glad you you you touched on
47:32
this mic because I actually
47:34
recently saw this in a Facebook
47:35
group where where someone was
47:37
planning on letting their crews
47:39
essentially dictate which what
47:42
was it which nurture campaign
47:46
these leads are these customers
47:48
were getting sent into and.
47:51
Know about you but the way that
47:52
we have it set up now it’s
47:54
simple growth I wouldn’t want
47:55
to trust my guys out in the
47:56
field that much to be able to
47:58
dictate which campaigns these
48:00
customers are getting entered
48:01
into so there can be some major
48:03
missteps if these aren’t set up
48:05
properly so the way that we do
48:07
this think of AA furnace or or
48:10
an AC company that’s coming to
48:12
do a semi annual or an annual
48:14
inspection right when they come
48:16
and they notice some issues
48:18
with the furnace, let’s say,
48:19
and they make some
48:19
recommendation. Nine times out
48:22
of ten, you’re thinking. I’m
48:23
not the expert. These guys have
48:25
a good reputation if it needs
48:26
it just get it done. go ahead
48:28
with it right and that
48:29
essentially is an upsell but
48:31
the those upsells get eighty to
48:34
100% closing rates because they
48:36
are the expert right. So that’s
48:38
the process that we’re
48:39
instituting here with our crew
48:41
upsell where you have all these
48:42
eyes and ears out of the field
48:45
out in homes and looking at
48:47
these issues seeing them every
48:48
day. but do you have a regimen?
48:50
Process where they need to be
48:54
relaying these issues back to
48:55
you or a sales rep so that they
48:57
can call the customer if
48:58
applicable. so, at least on my
49:01
company, I’d say about thirty
49:03
to 40% of the time some of
49:05
these upsell opportunities
49:07
weren’t really valid because
49:08
the guys out in the field don’t
49:11
realize that Missus Jones just
49:12
signed up for our fertilization
49:14
weed control program, so we
49:15
wouldn’t want to enter her into
49:16
a nurture campaign for weed
49:18
control and for. And then you
49:21
have that the black eye right,
49:24
so all this needs to be very
49:25
very carefully crafted and
49:27
those are kind of the the two
49:28
main forms of upsells that are
49:31
really going to move the needle
49:32
when it comes to your sales at
49:34
the end of the year. Huge
49:37
couldn’t have said it better
49:38
myself, so I really appreciate
49:39
breaking that down what a fully
49:40
automated service business can
49:42
look like from Little League
49:43
acquisition to pre estimate
49:45
education, overcoming sales and
49:46
price objections, raising a
49:47
higher perceived value charge
49:48
the highest price in your
49:50
market. follow up and close
49:52
those estimates five or more
49:53
times across different
49:54
channels. We go in. We welcome
49:56
we wow them. We follow up for
49:57
90 days to make sure that
49:59
cancellations been there. we
50:00
continue to nurture your lead
50:01
your clients and cancelled
50:03
clients through mid month and
50:04
beginning of month. We go out
50:07
to make sure if they are happy
50:09
we go out and get into social
50:10
review if they’re not happy, we
50:12
get them back and and figure
50:13
out what’s going wrong with
50:14
them and then we go out and
50:16
continue to double and triple
50:17
that client lifetime value for
50:19
existing clients, but we don’t
50:21
ignore all the people that have
50:22
come into our database that
50:23
have never accepted and that’s
50:25
when they’re cancelled and in
50:26
the crazy people we can get
50:27
them out too because everybody
50:28
has them so you don’t want to
50:29
upsell it crazy like we’ve done
50:30
that made that mistake, so
50:31
built it in the automation. but
50:34
man. And I’m telling you that
50:36
this is huge mind blowing. I
50:37
know I work it work it
50:39
Wednesdays. We’re going to
50:40
we’re going to get into
50:40
automations and bots, but you
50:42
kind of see the bottom of the
50:43
screen there. We’ve got that
50:44
messenger bot from Facebook
50:46
Instagram your website or a QR
50:50
code or texting in and that
50:52
right into the automated
50:53
process. So we’ll dive into
50:54
that and then another working
50:55
on Wednesday, how that bot can
50:56
tie into this whole process and
50:57
Automate it. unbelievable
50:59
Brother. What else you got for
51:01
us here on work on it
51:02
Wednesdays so two quick
51:03
examples. So this is my company
51:07
here. Basically we were very
51:10
very early adopter of these
51:12
automations and I just wanted
51:14
to kind of just outline like
51:15
the percentage of growth that
51:17
you can have. you know you
51:18
don’t need to be you don’t need
51:20
to accept well all I can really
51:23
afford to grow is five or 10%
51:25
per year if there’s substantial
51:28
opportunity in your market, you
51:29
really need to seize that or
51:31
else someone else is going to
51:33
could be an established
51:34
competitor. It could be a
51:35
smaller competitor, but it’s
51:37
not always just there for the
51:38
taking forever. I can’t think
51:41
of a more clear example as to
51:43
these tractors here. at the
51:46
time when we were expanding
51:48
super super rapidly in a
51:49
residential snow removal side
51:50
of the business, there was only
51:52
one other competitor and there
51:54
are certain days where we’re
51:54
making forty or fifty sales in
51:57
a single day Now, I think
51:59
there’s seven or eight
52:00
companies that have these
52:02
tractors. so sometimes you
52:03
actually have a very very small
52:05
window to cement yourself as
52:07
the leader in this area and you
52:08
know there there. Advantages to
52:10
being a first mover, but in
52:12
this case, there was some
52:14
significant advantages to being
52:16
more well known and a lot of
52:18
this model is volume. So you
52:21
know this is kind of just a
52:23
rough example, but from 2017 to
52:25
2019 when we actually had up
52:27
the sales to a pretty
52:28
substantial amount, we still
52:30
didn’t rest on our laurels and
52:32
say well, only five to 10% is
52:34
possible. We actually grew
52:35
basically 200% over the final 2
52:38
years that I had in my business
52:39
before I sold it and that.
52:41
Growth actually is what
52:43
attracted the purchaser.
52:45
another quick example here.
52:48
Sometimes people will say,
52:49
okay, you get some good results
52:50
with your email campaigns. What
52:52
should I be expecting? I may
52:54
have a bigger database and I
52:56
only got a handful of of quotes
52:59
that I only won 25% of them.
53:01
Well we we have some clients
53:03
that have very very sizable
53:05
databases and this in
53:07
particular client had 4500
53:09
clients and leads, and that’s
53:11
really the number you need to
53:13
be looking at. what’s the total
53:14
marketable amount of people in
53:15
the. Database So this example,
53:18
here was a aeration and
53:20
overseed upsell, which in about
53:22
a month a month and a half time
53:24
this is when these promotions
53:26
are going to start to run again
53:27
for this particular client. So
53:30
with this 4500 people that he
53:31
was able to market to with
53:34
through the simple growth
53:35
upsell, he actually almost got
53:38
10% response rate of people
53:41
actually accepting a quote. You
53:44
know this is. not a rarity I
53:46
would say, but this was a great
53:48
example of a very successful
53:50
upsell campaign. where you know
53:52
people would pay ten to twenty
53:53
to $30000 to do a postcard
53:56
campaign to get 430 quote
53:59
requests so tying it back to
54:01
the one of the first things I
54:02
said about finding these ways
54:04
where you can invest $1 and get
54:07
$10 back right. This is kind of
54:09
one of those ways where very
54:11
low cost way to get a an
54:13
enormous return. Wow. Imagine
54:13
what that. Like five to eight
54:16
times a year. exactly right,
54:19
This isn’t the only episode
54:20
that he ran. this was kind of
54:22
just cherry pick to show these
54:24
things work They they work
54:25
great and I guarantee his
54:28
database is not 4500 people
54:31
come come 2021 upsell time.
54:33
Alright. That’s probably five.
54:37
the effect exactly exactly so.
54:42
quick. Second last slide here I
54:44
believe basically. We we talked
54:47
about this right. We tried to
54:48
keep it pretty pretty broad
54:50
scope, but it’s not just lawn
54:52
care or home cleaning that can
54:53
use these types of automations
54:55
right home cleaning landscaping
54:57
You know design build we
54:59
control fertilization window
55:01
cleaning washing snow removal
55:04
You know, pet waste removal.
55:06
There’s so many companies that
55:07
can be using automations to
55:08
their advantage. I probably
55:10
left out a ton there there’s I
55:12
believe last count is 116
55:14
services boat charters. Gopher
55:18
control window cleaning It’s on
55:21
there. I mean there, I mean if
55:22
the list goes on and on and on
55:23
the crazy thing is those 116
55:26
called 100 services we have
55:29
prebuilt industry specific and
55:31
service specific marketing
55:32
content for these things. so
55:34
absolutely take that flow chart
55:35
go out and build it yourself.
55:37
But if you’re like guys, this
55:38
is way too much, I don’t have
55:40
the time or even the skill set
55:41
the right marketing copy emails
55:42
the text messages and call
55:43
scripts. wait till the end here
55:45
in the next. Latitude We got a
55:47
special offer for you, but
55:48
we’ve done the work for you
55:50
tried and tested thousands and
55:51
thousands of emails hundreds of
55:53
clients, Dylan and I both have
55:54
used this in our seven-figure
55:56
businesses and we found the
55:58
biggest pain point is people
55:59
don’t want to re marketing copy
56:00
well. that’s great. I didn’t
56:01
either in the early days, so
56:03
we’ve written every email every
56:04
text message every call script
56:06
everything you need is in here,
56:07
service and industry specific
56:08
and you can go in and customize
56:10
it to your liking and you own
56:11
that document forever. but if
56:13
that’s your biggest hurdle is
56:14
time you don’t have time. Know
56:16
what to say we’ve got that
56:18
covered and like Dylan said. We
56:19
continue to tweak and update
56:21
these things so on version of
56:22
twenty-five or twenty-six of
56:24
just our automated estimate 20
56:25
days to close. follow up so and
56:27
these are refined specifically
56:29
for the service industry. Dylan
56:30
and I and the simple grow team
56:32
are living in the same trenches
56:33
you’re living in still and we
56:35
understand how it needs to
56:37
operate inside your particular
56:39
industry and service business.
56:41
So I’m glad you mentioned that
56:42
Dylan but if you have a service
56:44
business even Been washing you
56:47
name it, We have pretty much
56:48
automated with success. Yes,
56:50
yes. Yes we. We definitely have
56:52
a lot of a lot of different
56:54
industries. We’re working with
56:55
so if you’re ready to Automate
56:57
and actually build the sales
56:59
machine, whether you’re doing
57:00
it yourself or you do think you
57:02
need some help with it. I’m not
57:04
going to go over necessarily
57:06
all the offers, but essentially
57:07
we do have a special offer for
57:08
anybody who’s stuck around
57:11
basically we’re offering $500
57:12
off the the setup fees. For any
57:15
of our automation packages, so
57:19
I welcome you to go. check them
57:20
out simple growth systems.com
57:21
we’ll kind of just quickly go
57:23
over because you might be
57:25
looking at that fully automated
57:26
system and say Geez. That’s a
57:28
lot of stuff. I’m a new
57:29
business. Do I need all that so
57:31
we’ve we’ve kind of structured
57:32
them to be cohesive to the
57:35
different. parts of the
57:37
business life cycle. So we have
57:39
our sales level one package
57:40
very basic. This is actually
57:42
kind of what I started out with
57:43
that simple growth. It’s going
57:46
to handle the the lead intake
57:48
forms You also get our 20 days
57:50
to close estimate. Follow up
57:52
and we give you a little taste
57:54
of the upsells that we know
57:56
you’re going to love. so one is
57:57
a great starting off point
58:00
begin to nurture your database
58:02
with. any questions about that.
58:04
Mike before I go on to the
58:06
sales level. two. No, it’s just
58:07
to clarify that $500 off
58:09
Basically there is no
58:10
conference season up to this
58:12
point with COVID. so what we’re
58:13
kind of doing is is doing a
58:14
virtual conference experience
58:15
today and just like we do at
58:17
the conferences If you pay in
58:18
full, you would receive $500.
58:20
Off any of the packages that
58:22
Dylan’s going after if you’re
58:24
like Mike, we we don’t have the
58:25
cash money upfront. We’re
58:26
reinvesting the business. It’s
58:27
the craziest season cash wise.
58:29
That’s cool. We finance this up
58:31
to five or 6 months interest
58:33
free as well. So if you’ve got
58:34
the cash in the bank, you need
58:35
the tax right off $500 for the
58:37
end of this webinar otherwise
58:39
we’ll extend interest free
58:40
financing for the set of the
58:43
automation and basically you’re
58:44
going out and buying what would
58:46
normally would have cost
58:47
twenty-five or $30000 to build
58:48
out and. A small small small
58:51
fraction of that price, so
58:53
Dylan I think you nailed it,
58:54
but this system is built for
58:56
each size of a business, so you
58:57
can go from level one to level
58:58
two to level three to three
59:00
plus and it hits the specific
59:02
pain points of your business as
59:03
you scale. So Dylan started out
59:05
at level one next thing you
59:06
know he’s at level three or
59:07
three plus and the guy was
59:10
crushing it, but I mean as a
59:11
consumer, Dillon wasn’t quite
59:13
ready to jump up to to sales
59:14
level three when he did it got
59:16
explosive but that that’s very
59:18
common for people to start out.
59:19
I tell you I think about 8586
59:21
percent of our clients to start
59:23
out with level one or two
59:24
within a month or two are on
59:25
level three they they see the
59:27
value they see that. so what do
59:29
we got cooking here for level
59:30
two? Yeah so level two.
59:32
Obviously you get everything
59:34
included in sales level one,
59:35
but then you also get that free
59:37
estimate short term nurture
59:39
that Mike was talking about.
59:40
That’s so important shortening
59:41
the sales cycle answering those
59:43
objections and then cementing
59:45
yourself as the market leader
59:47
very very important. When you
59:49
start to get seventy or eighty
59:51
quote requests overnight, you
59:53
need to be talking to these
59:54
customers in an automated way
59:56
to keep them warmed up so that
59:57
when you do get to their quote,
59:59
they still want you and then
60:01
you get an extra upsell as
60:04
well. So now we’re at two total
60:06
upsell campaigns level Three.
60:09
I’d say this is probably this
60:10
is level three plus are most
60:12
popular just because they they
60:14
start to automate more. I think
60:16
a level one and level two is
60:17
more of like an entry level
60:19
automation package. so great
60:21
great to start on II started
60:21
out on. The level, three and
60:24
three plus are where most
60:26
people are at this. we’re
60:28
getting into almost everything
60:29
that I myself and Mike had
60:31
spoken about is included in
60:32
this package, The only things
60:35
that you’re really missing out
60:36
on are the dispatch
60:37
notification automation the
60:39
five Star review and
60:41
cancellation risk report the
60:42
overdue invoice and the crew
60:44
upsell, and then you don’t get
60:45
the eight upsell campaigns,
60:47
which really really complete
60:48
your email marketing campaigns
60:50
that you need you don’t want to
60:51
you really don’t want to do.
60:52
More than that you get five,
60:54
which is still a great starting
60:56
point. so as we dive in from
60:59
level three to three, plus
61:00
you’re going to pick up the
61:02
cancellation risk report the
61:03
dispatch notification the
61:04
overdue invoice and you’re
61:06
picking up an extra. three
61:09
upsells as well, plus the crew
61:10
upsell correct. exactly and the
61:14
the crew upsell alone in my
61:15
company, we’re able to
61:16
literally sell forty to $50000
61:18
of new work each year just by
61:20
having a regimented process
61:21
that the crew. Reporting the
61:24
issues back to us right so.
61:27
there’s little things like this
61:29
that are really going to move
61:30
the needle and the cost is
61:32
essentially inconsequential. so
61:35
we we still have our kind of
61:37
our our spring late spring
61:39
promo that we are running up so
61:41
if you are interested in
61:42
getting help with any of these
61:44
packages all of this is
61:46
outlined on SG Spring.com and
61:51
if you need a bit more
61:52
clarification on any of these,
61:53
you know you can request a call
61:55
on that website. I believe but
61:57
also just simple growth
61:58
systems.com. Book a call
62:00
that’ll come directly to me and
62:01
we can chat further about this,
62:03
but if you have any questions
62:05
and you’re watching this live
62:06
feel free to text. that’s my
62:08
cell. anytime you can you can
62:11
text or call that number and we
62:13
can chat further about this
62:14
love it. Dylan. I can’t thank
62:16
you enough work on it.
62:16
Wednesday’s not in it if you’re
62:18
going to go out and build this
62:19
yourself you want to organize
62:21
it you want to Automate it and
62:23
then you want to double down
62:23
and dominate it if you don’t
62:25
have the time to do any of that
62:26
you’re looking at a turnkey
62:27
solution hit Dillon up. SG
62:30
Spring.com and what we’ve done
62:32
is literally through the last
62:33
eight or 9 years, we’ve gone
62:34
and figured out how to organize
62:35
your business. How to automate
62:37
your business and how to double
62:38
down and dominate through those
62:40
sales level, three and three
62:41
plus upsells and configurations
62:43
that we have and in domination
62:45
is not just the upsell
62:46
expansion. also reducing that
62:49
cancellation and and and
62:49
increasing that customer
62:51
satisfaction is as we drive
62:53
crazy sales. let’s face it.
62:54
We’re not always going to be
62:56
perfect but the automation goes
62:57
in there. Time it should and
63:00
consistently make sure your
63:01
clients are happy and if
63:02
they’re not it drives a person
63:04
in there for accountability. so
63:07
WWW SG Spring.com Dylan also
63:09
had some specials there for
63:10
$500 off if you’re paying in
63:12
full or we can do 0% financing
63:15
and this stuff is not expensive
63:16
folks. so if you’re looking to
63:18
automate it, it’s as little as
63:19
what about $47 a month. Dylan
63:21
yeah ranges from 47 up to 199.
63:25
as your business grows right.
63:28
As your business grows, we’re
63:29
going to grow with you and if
63:30
you’re not interested, take
63:32
this content take that flow
63:33
chart go back. Watch the
63:34
recorded version of this
63:35
because folks that is the road
63:37
map to service business success
63:39
to go in and organize Automate
63:40
and dominate your market. so
63:42
Dylan appreciate you joining me
63:43
on the first installment of
63:44
work on it. Wednesdays, where
63:46
myself and the simple grow team
63:48
are going to come in here every
63:49
Wednesday varying times, but
63:51
usually between about one and 2
63:53
PM eastern on a weekly basis to
63:55
go in and help you so I want a
63:56
big shout out to. Rudy Roder,
64:00
amongst many other people
64:01
watching live here, but if you
64:03
have questions of the things
64:05
that you should be working on
64:06
in your business to create a
64:09
greater return and create that
64:11
lifestyle business of your
64:12
dreams, why we all got into the
64:14
business. That’s why we’re
64:15
here. We’re going to show you
64:15
how to do it and it
64:17
occasionally like today If you
64:19
stick to the end, we do have a
64:20
little special so hopefully you
64:21
hit SG Spring.com you book a
64:23
call you talk to Dylan and II
64:25
might just give you a. Or text
64:27
you your mobiles on the screen
64:28
and I don’t know, but it’s kind
64:30
of exciting. you don’t see that
64:31
every day, but we’ll see you
64:33
again next Wednesday Workout.
64:36
Wednesdays Simple like Dillon
64:38
from the simple grow team,
64:40
helping you scale and like take
64:41
your life back from your
64:42
service business, you know and
64:43
I’ll see you again next
64:44
Wednesday, probably one or 2 PM
64:45
Eastern sounds good and we
64:48
might be talking about employee
64:49
recruiting and on board
64:51
potential. It’s it’s it’s a hot
64:53
topic right now. so you know
64:54
what I’m going to hold you to
64:54
that. Dylan next Wednesday.
64:56
Recruiting training and
64:58
onboarding how to automate it
64:59
how to create systems and if
65:01
you’ve ever seen the interview
65:02
with myself and Jonathan Patno
65:04
of the lawn care Millionaire.
65:06
we talk about building a team
65:08
building an organizational
65:10
chart and creating a culture
65:12
that scales and let’s face it
65:14
folks the biggest issue right
65:14
now in our service business is
65:16
help help help we need to go
65:18
out and be able to compete with
65:19
the walmarts and all the
65:21
big-box stores right now
65:22
because labor is tight and I
65:24
don’t see any relief coming.
65:26
Next week work on it Wednesday,
65:28
we’ll announce the time but
65:29
somewhere between one and 2 PM
65:30
eastern. We’re going to break
65:31
down the whole employee,
65:33
recruiting training and
65:34
boarding and how to stack your
65:36
virtual bench. Maybe maybe a
65:38
little taste of how to do some
65:39
piece or pay for performance on
65:42
that on the next episode. So
65:42
we’ll see you there. Dylan
65:43
Thanks again. Brother. I’ll
65:45
catch you next Wednesday at
65:46
work on

Work On It Wednesday: CRM AUDIT w/ Dillan Ruthenberg

Video Transcript

00:02
Welcome back to work on it
00:02
Wednesday. Myself and Dylan
00:03
Roth. we’re with a simple
00:05
growth team working and
00:06
breaking out some time every
00:07
Wednesday to help you work on
00:09
your business and not in it is
00:10
Michael Gerber would say. So,
00:12
Dylan has got a action packed
00:14
work on it. Wednesday session
00:16
that we’re going to be diving
00:17
into. Uh so, we’ve got a lot of
00:18
questions of people that have
00:19
been watching work on it
00:21
Wednesdays and they do want to
00:22
work on it but they’re not
00:24
exactly sure what they should
00:25
work on. So, what we’re going
00:26
to be diving into today is a
00:28
CRM. AUDIT. You’re probably
00:29
asking Mike is a CRM. Well, a
00:32
CRM is a customer relationship
00:34
management software. So,
00:36
there’s a lot of service
00:37
industry softwares out there.
00:38
This is going to be nonspecific
00:40
software related. This is going
00:42
to literally go to any service
00:44
software that you’re using and
00:46
we’re going to break down the
00:47
key areas, the five or six
00:49
areas that you should have
00:50
built out in the software using
00:52
for your service business
00:53
Whether it’s lawn care, home
00:54
cleaning, pest control, pool
00:56
service, I don’t care. These
00:58
are the core areas that you
00:58
need in your business. To be
01:00
successful and continue to grow
01:02
with the new buying in
01:04
technology shifts that are
01:04
happening right now. So,
01:05
without any further delay, um I
01:08
am going to pull up the screen
01:09
here once Dylan is ready and uh
01:12
we’re going to dive into the
01:13
actual AUDIT. So, live Facebook
01:15
Live. What what could go wrong?
01:17
We’ll see it. Oh, let’s see.
01:18
You ready to go down? I am
01:20
ready to go. Yes. Alright.
01:21
Wasn’t sure exactly what’s on
01:22
there before me. some family
01:23
portraits or something here. I
01:25
lost my page there for a second
01:27
but everything is back in order
01:28
now. selfies of that cat that
01:30
sometimes jumps on the old
01:32
essay weekly. Alright, perfect.
01:34
There we go. So, we got the
01:35
right screen here uh but Dylan,
01:36
you’re going to be talking
01:37
about what we need to have in
01:38
our software or CRM for
01:40
success. um for this year and
01:45
the I mean again, this is
01:46
software independent. It
01:47
doesn’t doesn’t matter what
01:48
software we’re using or if
01:49
you’re not using any software
01:51
at all. you got the pen and
01:51
paper. Um these are some things
01:53
that you need to start thinking
01:54
about for success in your
01:55
service business. So, dealing
01:56
without any delay brother. Um I
01:58
will give you the floor Okay.
02:00
Awesome. Yeah. so II. Just
02:02
wanted to touch on this quick
02:03
just because the the kind of
02:05
the free analysis and the free
02:06
audit that we do that we offer
02:08
to people was kind of contrived
02:11
around these these couple
02:12
things here that we thought
02:13
were fundamental parts of a CRM
02:15
that you need to have set up
02:17
and you know, know, you kind of
02:19
don’t know what don’t know So
02:20
that’s why we’ve made this
02:21
audits, you know, working with
02:23
so many companies and in these
02:25
different softwares. um we’re
02:28
able to kind of show you blind
02:28
spots that you might not even
02:29
know exist. So it’s really
02:32
based around kind of uh a
02:33
couple main sections here. so
02:34
II can maybe Zoom in a little
02:37
bit more to make it easier but
02:39
we have a sales automation and
02:41
Dylan, why you do that? I just
02:42
put a comment. Okay. As you
02:46
say, before you do that, I just
02:48
put a comment on the Facebook
02:49
Live here. It’s a live
02:50
recorded. If someone is
02:52
interested in actually getting
02:53
a free audit. Um Dylan and
02:55
myself are actually doing these
02:56
free audits while time permits.
02:58
So, um feel free to click that
02:59
link at this looks of interest
03:00
and you want some help doing an
03:01
audit of your software. So,
03:02
sorry about that. I just wanted
03:03
to let people know that that is
03:04
available. Yeah, no, no worries
03:06
and yeah, it doesn’t take like
03:07
hours and AUDIT is sometimes a
03:09
little bit of a scary word You
03:10
think of kind of like the uh
03:11
the IRS uh coming in and
03:13
auditing you well, it’s usually
03:15
like 2030 minutes. Uh very
03:17
conversational but we’re just
03:18
we’re just asking you these
03:20
types of questions that we’ll
03:20
get into in just a second but
03:21
the the main points that we’re
03:23
looking at are uh what what do
03:24
you have set up for for sales
03:27
automations, um and just kind
03:28
of sales systems um employee
03:31
recruiting and and automating
03:33
Um how are you tracking your
03:35
assets? Are you using another
03:37
piece of software or actually
03:38
have you made the software that
03:40
you’ve already invested the
03:40
time and money into work to
03:42
actually manage your assets as
03:43
well repetitive tasks, right?
03:47
This is a major time for you
03:49
and your office. Um how are you
03:51
doing on that front? Are you
03:53
doing anything to actually
03:54
build route density which
03:57
regardless of what industry
03:57
you’re in, that’s um you know,
03:59
extremely important and then
04:01
are you, do you have any way to
04:03
actually automate your quotes
04:05
so it’s not relying on you or
04:06
your sales staff to be kind of
04:08
capped out at a certain amount
04:09
of quotes per day So that
04:11
that’s that’s kind of the
04:12
premise that we use here when
04:13
we’re going through the actual
04:14
AUDIT itself. So let me bring
04:17
that over here and I will pull
04:18
up the AUDIT and we’ll we’ll
04:21
get right into it Like that
04:23
background. Pretty colorful.
04:24
that brother. Yeah. I don’t
04:26
know what it is but uh it’s
04:28
nice. a good thing. You’re not
04:31
not out in the back of my uh my
04:33
screensaver there in the back
04:34
of my setup probably would be
04:36
failing a multiple level that
04:36
is colorful. I like it. So, uh
04:40
once again to Dillon Otto, you
04:42
touched down, you’re probably
04:43
sure you’re going to be touched
04:44
when you do if you sign up for
04:45
the free audit with Dylan and
04:46
myself. Uh you actually do get
04:47
a report um and with the
04:48
analysis, you can actually see
04:51
something can physically take
04:51
away no charge of what you are
04:54
missing in your software. Uh
04:56
once again, it’s software
04:57
independent or if you’re not
04:58
using a software that can kind
04:59
of give you an idea of where
05:00
you should start and uh what
05:01
the end goal is. Yes, for sure.
05:04
I’ll touch on that. Um that
05:05
that’s kind of the second page
05:06
here if you can see it down to
05:07
the bottom of the results but
05:08
I’ll I’ll show you a sneak peek
05:09
now. This is just kind of um
05:11
some some random answers that I
05:13
filled in here just so we can
05:14
kind of see what it is. Um
05:15
these aren’t anybody’s in
05:17
particular but but this is the
05:18
AUDIT right here where we’re
05:20
we’re we’re asking you some
05:21
questions um so we can provide
05:23
you some feedback on how we had
05:24
simple growth kind of think
05:25
you’re doing with regards to
05:27
how effectively you’re
05:29
utilizing your CRM whichever
05:30
CRM that might be. Um so in for
05:33
us to grade you on how you’re
05:34
doing. We kind of need to know
05:35
if you just started your
05:37
business yesterday and and you
05:37
have no sales or you know,
05:39
you’ve been around for 20 years
05:40
and you got a team of thirty
05:42
people, right? So, the first
05:43
thing we ask you is kind of
05:44
what stage of business are you
05:45
actually in and we we’ve kind
05:47
of nickname them here
05:49
solopreneurs, small teams,
05:50
steady operation, or a seven
05:52
figure plus business so that
05:54
kind of sets the stage for the
05:55
entire thing. Yeah and the cool
05:57
thing is um we’ve got five or
05:59
six people on the C team who
06:00
have scaled multi seven figure
06:02
So, the idea is we have been
06:04
through all the stages of these
06:06
businesses. We know the
06:07
pitfalls. We know what the
06:08
biggest pain point is and the
06:10
most desired solution is so is
06:11
Dylan’s going to walk you
06:12
through this year. Um it’s
06:14
really important to go step by
06:15
step because we need to know
06:15
what’s the next growth hurdle
06:17
and what’s the most important
06:18
part in your software to
06:19
actually accomplish that? Yeah
06:21
yeah and to plan for that,
06:23
right? We see some people that
06:24
are stuck at certain sales Um
06:26
you know, marks and they just
06:28
can’t get above it no matter
06:29
what they’re doing so that they
06:30
kind of need someone to come
06:32
help them and look at this type
06:33
of stuff and we also see people
06:35
that are growing incredibly
06:36
quickly and you need to be
06:38
planning for those problems
06:39
that are going to be coming up
06:40
at the A 1000002000000
06:42
$3000005000000 mark. Um so, so
06:44
the first thing that we jump
06:45
into before we can give you any
06:47
like expert advice is we need
06:48
to know have you actually been
06:51
set up properly from the get
06:52
go, right? If it’s kind of like
06:54
building a house, if have a
06:56
really poor, unstable
06:57
foundation, the house might
06:58
look great but it’s kind of
07:00
like a house of cards. So, we
07:02
Look at how you’re actually set
07:03
up. So, some basic questions,
07:05
you know, if you’re even using
07:06
a CRM, do you have some
07:07
fundamental things that we
07:08
think every business should
07:10
have? Um and then we get into
07:11
more of like the the office
07:13
process stuff. So, do you have
07:15
actually a nice estimate
07:16
document? Are you logging the
07:18
the calls and Emails or is what
07:20
a customer maybe tells you a
07:22
couple of months ago and you
07:24
know, you’re doing a quote 3
07:25
months later. Do you even
07:27
remember that information?
07:28
Because it was never logged in
07:30
the first place. So, this is
07:31
kind of what I like they’re
07:32
just a beginner section here.
07:33
Uh ideally, you want to get ten
07:36
out of or I think it’s actually
07:37
1515 out of fifteen on this
07:39
section. Um not everybody does
07:40
but you want to get a really
07:42
high grade on this section here
07:43
because it is fairly basic
07:45
stuff. You know, are your team
07:46
members using a mobile app to
07:48
clock in and out all this stuff
07:49
though. Uh you know, as as we
07:51
get down to to invoicing
07:54
systems and logging equipment
07:55
or property damage, all the
07:56
stuff are fundamental parts of
07:59
using a CRM um but that there
08:02
shouldn’t be any major
08:03
surprises here. Uh we’d like to
08:05
see people at least getting
08:06
twelve uh plus out of fifteen
08:09
on this section here. Um does
08:11
that make sense, Mike? yeah it
08:14
makes complete sense and I know
08:15
you’ve, you’ve done more than a
08:16
few of these. So, I’ve been
08:17
trying to be quiet here just
08:18
because I know that uh you’ve
08:19
seen all different gamut of
08:20
this but this makes complete
08:22
sense to me um and the cool
08:23
thing is that we’re really not
08:25
trying to sell anything here.
08:26
We just ultimately want you to
08:27
make sure you’ve got the
08:28
foundational pieces set up
08:29
because I know at least when I
08:30
set up my software or softwares
08:32
along the road. Um some of
08:34
these things weren’t even in
08:35
the software I was using or I
08:37
just completely missed them. so
08:38
uh makes complete sense. Yeah
08:41
yeah and uh you know one of
08:43
these questions might kind of
08:44
jog your memory or or you know
08:45
expose a little of a pain point
08:47
where you’re you’re saying, oh
08:49
geez. Yeah, we we haven’t
08:50
really got that point set up.
08:52
So, we’ll kind of make some
08:53
notes here on on the side as
08:55
we’re going through this type
08:55
of thing and then we’ll talk
08:57
about it at the end. um but
09:00
some people like to set up of
09:01
their CRM. It’s just not a
09:03
major issue. They’re they’re
09:04
they’re entirely set up. That’s
09:05
not the issue. it’s something
09:06
else. So then we kind of
09:07
transition on to this next part
09:09
here which is of like the
09:11
intermediate section. A lot of
09:12
people will score almost
09:14
perfect on this section too um
09:15
but it’s kind of and difficulty
09:17
as we go along. So, um if if
09:22
you remember the the stages at
09:23
the beginning, you know, uh
09:25
business that just started out
09:26
and that’s a solopreneur.
09:28
They’re probably not going to
09:30
get ten or twelve out of
09:31
fifteen on this section here as
09:32
we’re getting into the more
09:33
intermediate stages but someone
09:35
who’s a seven-figure plus
09:36
business should be getting a
09:37
fairly good score on this. Um
09:39
so this one like I said mainly
09:40
about the sales analysis here
09:42
and we’re asking like how many
09:44
leads have you actually
09:45
generated, right? How many Are
09:47
you actually doing stuff like
09:48
that? Um how are you actually
09:51
performing the quotes? Is it
09:52
relying on the business owner?
09:53
Is it relying on a sales rep?
09:55
Uh have you found any way to
09:58
provide instant pricing for
09:59
your customers Um and then we
10:02
go into some of the more um the
10:04
more advanced features of the
10:06
CRM here. Where are you
10:08
actually uh automating your
10:10
welcoming and you’re on
10:11
boarding your upsell process?
10:13
You know, we hear a lot of
10:14
people that yeah I’m I’m using
10:15
my software to send out a
10:17
couple Emails every now and
10:18
then but then I forget about it
10:19
for three or 4 months and then
10:20
I think geez we should we will
10:22
be selling a little bit more
10:23
work. So, I send out another
10:24
Email. Well, that’s not a very
10:26
methodical and scalable
10:28
process. So, we we start
10:30
getting into stuff like that.
10:32
You know, are your crews
10:33
upselling any work for you,
10:36
right? I know everybody’s uh
10:37
pretty busy all around the
10:38
country right now but uh things
10:40
do tend to slow down in the
10:41
fall and you know, with all
10:43
those eyes and ears that you
10:44
have out in the field, you
10:45
know, why not utilize your
10:46
crews and utilize the software
10:48
that you’re already paying for
10:49
um to to win you more work
10:51
right. And my company, we’re
10:52
able to sell almost $50000 to
10:54
work with. Literally no
10:56
marketing cost except for, you
10:57
know, maybe a couple extra
10:58
seconds of the crews reporting
11:00
these issues. Um so, so all
11:02
this kind of plays into having
11:04
a fully set up CRM, you know,
11:05
do you have a monthly
11:07
newsletter going out? Are you
11:08
automatically wishing your
11:09
clients happy holidays? Um and
11:12
then, hey, it is sales even an
11:14
issue for you. You know, if
11:15
you’re growing at 200% per year
11:17
in sales, um it might not be a
11:18
major issue for you but you you
11:20
might just need some help
11:21
systematize your sales or some
11:22
um some some guidance on that
11:24
which we offer for free during
11:26
these these audits. Um so, so
11:29
that’s kind of the the sales
11:30
portion. Like I I said, a
11:32
little bit more intermediate.
11:33
This next one here is usually
11:36
the trickiest part of the
11:37
entire thing and I think I’ve
11:39
maybe had one person that got
11:40
uh fourteen out of fifteen on
11:42
here but usually it’s it’s a
11:44
pretty low score and sometimes
11:46
it’s pretty eye opening where
11:48
even a very um accomplished
11:50
business that’s been around for
11:52
a while. They either don’t
11:54
realize that a lot of this is
11:55
even possible in their program
11:57
that they’re using and or on
11:59
the other hand, they do realize
12:00
it’s possible but they just
12:02
have not built a system and
12:03
they’re kind of kicking
12:04
themselves for not actually
12:05
doing these things that they
12:06
know they need to be doing,
12:08
Right. So, sometimes, you know,
12:09
you get your report card and
12:10
then it might not be great but
12:11
at least you kind of know where
12:12
you stand and you can make the
12:14
improvements from there. Uh so,
12:15
so this one’s all about the
12:17
operational analysis. You know,
12:19
how are you actually using your
12:20
CRM to help you operationally?
12:23
It should not be a hindrance,
12:24
right? This thing should be
12:26
helping systematize your
12:27
operations um day in day So,
12:29
you know, things like Mike that
12:32
you talk about all the time,
12:33
You know, are you tracking?
12:34
Your teams are hitting their
12:35
budget at times versus actual,
12:37
right? It’s not just a matter
12:38
of selling the work and getting
12:39
the work done and billing for
12:40
it. Uh you need to make sure
12:42
that these jobs are actually
12:43
profitable and you know, we’re
12:45
we’re mid July now but still
12:47
gives you a a lot of time
12:48
regardless of what industry
12:49
you’re in to to fix some of
12:51
these unprofitable issues and
12:53
unprofitable clients that you
12:54
might have. You know, are you
12:57
communicating these results
12:58
with your team for
12:59
accountability? Do you have a
13:00
process? Like I mentioned
13:01
earlier to actually build route
13:04
density. We have some pretty
13:04
nifty automations and and
13:06
there’s some manual ways that
13:07
you can do it and insert
13:09
softwares where you can
13:10
actually be building your route
13:11
density and marketing to just
13:13
the leads around current
13:14
customers that you have, you
13:16
know, yeah, it’s nice to
13:17
automate it but boy is it handy
13:19
to also know the manual way if
13:20
if maybe you’re not quite ready
13:22
for automations yet Um you
13:24
know, are tracking your churn.
13:27
Um this is uh typically a
13:28
pretty big issue especially at
13:29
high growth companies, right?
13:31
They’re growing really quick.
13:32
All the focus is on new sales,
13:33
new sales but then they’re
13:35
lacking on the customer
13:37
on-boarding uh and client
13:39
retention. So, you know, it’s
13:40
there’s no point in growing 50%
13:43
if you’re going to lose 49% of
13:45
your client base the next year,
13:47
right? So, actually using your
13:49
CRM to track that churn and
13:51
track that churn percentage
13:52
from year to year and kind of
13:53
set a benchmark and hopefully
13:55
reduce that uh each quarter in
13:56
each It’s really really
13:59
important and in my opinion, a
14:01
pretty underutilized part of
14:03
the software Um you know, do
14:06
you have a defined interview
14:08
process that is delegated to
14:09
someone other than yourself II?
14:10
Don’t want to hit on every
14:11
single one of these here but
14:12
these are some of the kind of
14:13
more advanced questions that
14:15
you know, we would not expect a
14:17
solopreneur to have a defined
14:19
interview process that is
14:20
delegated to someone other than
14:21
themselves. um but you know
14:23
someone who’s seven figures or
14:25
you know, reaching the 2
14:26
million dollars mark. if you’re
14:27
the one that’s doing all the
14:29
interviewing, you are
14:30
essentially cementing yourself
14:32
as the bottleneck and in that
14:33
scenario, right? So, Um at that
14:36
point, you really need to be
14:37
overseeing all the processes
14:39
maybe but if you’re involved in
14:40
any of them too much, you’re
14:41
actually a hindrance to the
14:43
company. a couple other cool
14:47
things here. You know, have you
14:48
received over 25 five star
14:49
reviews in the last month?
14:51
Ideally through an automation,
14:52
right? You don’t want to just
14:53
have be relying on, you know,
14:56
and and and men’s staff to feel
14:59
up to it to go above and beyond
15:01
and when a customer gives you a
15:02
compliment, reach back out to
15:03
them or give them a call and
15:05
ask for that review, right? You
15:06
want that to be fully
15:08
automated. So, if you’re having
15:09
a down day while the system um
15:11
kind of kind of makes up for
15:13
you there and then really
15:15
advanced ones here. I’ll I’ll
15:17
kind of touch on these these
15:17
last two. These are these are
15:19
kind of my favorite here.
15:20
Thirteen and fourteen. Are you
15:22
as a business owner working
15:23
less than 50 hours a week? Um
15:25
typically, we don’t see that,
15:27
right And you going to need to
15:28
ask yourself, well, why are you
15:31
working over 50 hours? and what
15:33
are those major tasks Probably
15:36
repetitive tasks that you’re
15:37
doing day in and day out that
15:39
are eating up those extra time
15:41
um those extra hours that you
15:43
probably want to be spending
15:44
with your family or or doing
15:45
something just to keep you
15:47
refreshed and and you know,
15:49
cite that to to go back to work
15:51
each day and then, depending on
15:53
the scale of your business,
15:55
have you delegated 100% of the
15:58
scheduling, billing, and sales
16:01
tasks or are you still wearing
16:03
a couple of those hats and if
16:05
you are, it’s totally fine and
16:06
especially depending on what
16:07
stage of business you’re in um
16:09
but a lot of people um you
16:12
know, use use one of our
16:14
systems specifically for for
16:15
this where they are wearing
16:17
multiple hats and we really
16:18
need to have clearly clearly
16:20
defined roles. I don’t want to
16:21
necessarily plug any of our
16:22
products here but um these are
16:23
the type the things that we
16:26
uncover um in this uh in this
16:29
analysis and let’s just take a
16:31
quick peek at the results here.
16:33
I’ll have to zoom out a little
16:35
bit but this is typically what
16:36
we send people as a Pdf So,
16:38
it’s nothing too fancy but it
16:40
gives you like a quick uh
16:41
overview of kind of what stage
16:43
of business you’re in. Uh what
16:45
score did you get up on the uh
16:47
set section? What score did you
16:49
get on the sales section which
16:50
score did you get on the
16:53
operation section That’s kind
16:54
of the beginner intermediate
16:56
and then the expert section
16:57
what’s your overall and then we
17:00
just kind of, you know, show it
17:01
in a in a graph form um but
17:03
this is the type of stuff that
17:05
we run through with you. of
17:07
course, on a screen share just
17:09
like this. Um sometimes we’ll
17:11
we’ll dive into people’s files
17:13
and and look at a couple of
17:14
things specifically if um you
17:15
know, there’s one major thing
17:17
that they really want to
17:18
addressed um but then of course
17:20
we send these results and you
17:21
know, you can review this with
17:22
your team and and see how you
17:24
either internally want to
17:25
handle these types of things or
17:26
if you if it a problem that you
17:29
actually might require a little
17:31
bit of help with. Um so, that’s
17:32
kind of the AUDIT in a
17:33
nutshell. Um you know, we kind
17:35
of zoom through that pretty
17:36
quick but that’s what we do.
17:38
We’ve done probably about 100
17:39
of these now and it’s
17:41
essentially just a free report.
17:42
No obligation. We send this
17:44
over to you and then if you are
17:46
lacking on one section such as
17:48
this, you know, 47% in the
17:50
operations, it’s not really a
17:51
great score especially for a
17:52
stage three business. So at
17:54
that point, we’d actually
17:55
probably take it one step
17:56
further and when we send you
17:57
this report. we’d actually
17:59
provide you a couple actionable
18:01
recommendations as well that
18:03
you can totally implement
18:06
yourself free of charge um or
18:07
you know, you can obviously
18:08
reach back out to us and and we
18:10
we of course help with these
18:12
types of things awesome work.
18:15
Yeah, I appreciate it. So, work
18:16
on it Wednesday. Like, what do
18:17
we work on? This is exactly
18:19
what you should be working on.
18:20
So, we’ve got the setup is
18:21
pretty good sales 80% almost.
18:24
We definitely want to work on
18:25
that but operations, we’re
18:27
going to hit on the weakest
18:28
part to get the biggest impact
18:29
return on investment of time.
18:31
So, work on Wednesday, we
18:32
really want to dial into what
18:33
are the areas in the business
18:35
we need to work on instead of
18:36
being out in the field and
18:37
grinding and not getting a good
18:38
return. So, this is a great
18:40
tool that we’re going to
18:40
provide for free for our
18:41
viewers live and record it. So,
18:43
if you click the link in the
18:45
comments, Dylan and I will get
18:46
get you this free AUDIT. You
18:47
can click on our calendar, grab
18:49
a half hour slot um and we send
18:51
this out usually within
18:52
Twenty-four to 48 hours
18:53
afterwards so you can actually
18:53
have something you can print
18:55
out and stick above your desk
18:57
and when you work on it with us
18:58
and work on it Wednesdays, you
18:59
actually have a road map to
19:01
work on the areas of your
19:02
business. You need the most
19:03
amount of work um doing any
19:05
closing thoughts here. I know
19:06
it’s a little bit different to
19:07
turn on the timer around and
19:08
actually building some things
19:09
out and showing people how to
19:10
do this but I think that a lot
19:11
of times as business owners we
19:12
forget. We’re like, well, now
19:14
I’ve got time. I’m going to
19:16
make time. What do I do? What’s
19:18
going to be the biggest effects
19:19
Uh net effect for improvement
19:21
in the business? Well, I think
19:22
this is a great free tool that
19:24
we’ve been providing. we
19:25
haven’t done in a while but I
19:26
think it’s about time to just
19:27
kind of give back. We’ve got a
19:28
little extra time here in the
19:29
summer months. um to help help
19:31
folks out in the service
19:32
industry. So, any closing
19:34
thoughts here and like I like I
19:35
said, the link is in the
19:36
comments if if you want to sign
19:37
up for this Uh yeah my only
19:39
closing thoughts I guess would
19:40
be it’s only half hour of your
19:42
time. Alright so even if you
19:44
think you got 90% of this set
19:46
up um doesn’t really harm you
19:49
to to spend, you know, 2030
19:50
minutes uh with industry
19:53
experts just kind of confirming
19:54
that you actually do have
19:56
everything set up. You know,
19:57
even in this Ninety-three uh
19:59
93% greed on the the setup
20:01
section of this uh well, it
20:02
might just be one or 2 minutes
20:04
uh of something you gotta enter
20:05
in to get to 100%. So, uh it’s
20:07
definitely worth the time
20:08
investment and yeah hope to
20:10
hear from some people pretty
20:12
soon. Awesome. Really
20:13
appreciate it. I’ll see you
20:14
next Wednesday. Uh make sure to
20:16
watch out SA Weekly Talk show
20:17
coming back at you again this
20:19
Friday. Um we’re here to help
20:21
you work on it. Not in it is
20:22
Michael Gerber would say we’ll
20:22
see you next Wednesday and uh
20:24
drop some comments in the
20:25
library. recorded version. what
20:26
you’re working on in your
20:28
business this week um and any
20:29
other pain points you’d like us
20:31
to help you figure out how to
20:32
work on it and not it. We’ll
20:33
see you again next week. Work
20:34
on it, Wednesdays with Dylan

Callahan’s Corner: 6 Ways To Pivot Your Marketing In These Challenging Times To Win!

Video Transcript

00:00
pivot your marketing in these
00:01
challenging times to win
00:03
um and honestly a lot of companies are
00:05
doing this right a lot of companies are
00:07
doing this
00:08
absolutely wrong so i want to break down
00:10
six simple ways to
00:12
pivot the angle or the hook of your
00:15
marketing especially on facebook
00:17
um to make things right now work for you
00:20
and continue to double down and build
00:22
those sales that we’ve talked about
00:24
um in previous episodes so the idea here
00:26
is
00:27
we really don’t want to go out and
00:31
try to capitalize on this situation of
00:33
people getting sick and all the fear and
00:34
things like that
00:36
but there is a really good way to
00:40
pivot your messaging because right now
00:43
social media engagement is on an
00:45
all-time high and if you have a product
00:48
or service which
00:49
i believe you do which can actually help
00:51
people
00:52
um now is the time to actually double
00:54
down and do that but there is a right
00:56
way and a wrong way of doing this
00:58
so we don’t want to make it fear-based
00:59
and talk about covid
01:01
or all the things that are going on but
01:03
here i’m going to go over six
01:05
really simple ways to
01:08
um pivot your your marketing
01:11
hook or angle to actually drive more
01:15
sales and um not basically
01:18
try to be preying on the bad times that
01:19
are going on but before i do that if you
01:21
have any comments or questions drop
01:22
below
01:23
um in the live recorded version i’m
01:24
happy to answer them live but
01:26
the first one is for your headline or
01:28
topic of your
01:30
facebook ad or organic post is stress
01:33
reduction so obviously right now
01:36
everybody’s at an all-time high stress
01:37
level these are unheard of times
01:40
and a lot of uncertainty so one of the
01:42
things you can do in
01:43
home cleaner lawn care is basically go
01:46
in and stress
01:47
stress reduction so don’t worry about
01:51
having to go out and maintain the lawn
01:53
or disinfect or clean your home
01:56
right now after you’re done working at
01:58
home um and dealing with the stress of
02:00
the family and kids and everything else
02:02
that’s going on in your normal
02:04
um but not normal day right now so if we
02:06
can talk about how
02:08
your product or service reduces stress
02:11
um without mentioning say coven 19 in
02:14
the headline
02:15
this is a really easy way to get in
02:17
there and drive
02:19
an ad that’s going to convert and
02:20
actually offer a solution to the issues
02:22
that are going on right now
02:24
the next one work from home and not deal
02:27
with
02:28
your lawn care responsibilities or your
02:31
cleaning responsibility so everybody
02:33
right now for the most part unless
02:34
they’re
02:35
essential is working from home this is a
02:37
new reality
02:39
so how do we go in and catch their
02:40
attention with that headline
02:42
working from home now but you don’t
02:45
want to deal with or don’t have to deal
02:46
with your lawn care or home cleaning
02:48
responsibilities that you traditionally
02:50
have to do so we can go in
02:51
and relate to where they are and offer a
02:54
solution to the additional things they
02:55
probably don’t want to deal with after
02:57
working from home all day
02:59
next week thing is free delivery so this
03:01
may not be particular to lawn care home
03:03
clean but a lot of lawn care
03:04
companies will go out and deliver mulch
03:07
or
03:08
firewood or if you own a nursery maybe
03:10
free delivery based on the
03:12
plant products or the bulk products so
03:14
offer free delivery because a lot of
03:16
people don’t want to go out of their
03:17
houses
03:18
if you’re in new york like i am there’s
03:19
actually a lot of restrictions around
03:21
non-essential travel the fourth one is
03:25
spend extra time with your family so
03:28
extra family time
03:29
so right now maybe you’re feeling guilty
03:31
that you’re
03:32
cooped up say in the office like this
03:33
and you haven’t been able to spend time
03:35
with your family
03:36
like you normally would you’re
03:37
distracted trying to get your job done
03:38
in this unusual work-at-home environment
03:41
so take the extra time outside of
03:43
working from home and spend that with
03:44
your family by
03:46
basically utilizing our lawn care home
03:49
cleaning
03:50
services so we’re out or addressing
03:52
where they’re at and then we’re
03:54
showing them the ideal uh scenario
03:57
what could be if they use our services
03:59
so
04:01
next one is boredom stop staring out the
04:03
window at your uncapped
04:04
landscape or boredom while you’re at
04:07
home working
04:08
stop staring at your unkept house and
04:10
dirty dishes or the different things
04:12
that you’re doing maybe it’s time for a
04:13
deep clean
04:14
and disinfectant of that house because
04:16
there’s boredom people aren’t
04:17
uh normally doing what they’re doing and
04:19
not getting out of their house they’re
04:20
not getting out of their property so
04:22
their
04:22
boredom is starting them to focus on all
04:25
the things that are wrong in their yard
04:26
or home
04:27
at this time so we can address that and
04:29
hey
04:30
is your board and causing you to look at
04:32
your unkept landscape
04:34
here’s our solution the desired end
04:36
result and then the sixth and final one
04:38
is
04:38
is emphasis on online services or shops
04:42
so once again if you have say a nursery
04:44
or
04:45
more of a brick and mortar business
04:47
around the lawn care industry
04:50
we’re going to have this on the online
04:51
services or shop so one of the things
04:53
you potentially could do
04:54
is tie into a facebook messenger bot or
04:56
an online shopping cart
04:58
and create an online um product
05:02
solution where people can go and buy
05:04
your services online
05:06
um and have product delivery or very
05:08
similar to facebook messenger bots have
05:10
been driving through mobiles
05:11
is people can go in and get property
05:14
specific
05:15
uh pricing based on zillow square
05:17
footage of livable home square footage
05:19
or
05:20
lot square footage and buy and shop
05:22
online
05:23
and then have that product or service
05:25
delivered in real time at their property
05:27
without them ever having to leave the
05:28
comforts of their home
05:29
so six ways to basically pivot your
05:32
marketing these challenging times
05:33
um and headlines and ways to approach
05:35
that without being a sleazy sales person
05:37
addressing
05:38
a fear-based um sale is strip stress
05:40
reduction
05:41
work from home and not deal with your
05:43
lawn care home cleaning needs
05:45
have someone do it for you free delivery
05:48
extra time with your family if you’re
05:49
confined to your home work space office
05:51
for most of the day
05:52
spend the extra time with your family
05:55
boredom stop staring at the issues you
05:57
may be having in your yard or the unkept
05:58
house
05:59
and then an emphasis on the online
06:01
shopping experience
06:02
um and potential different product
06:04
delivery so comments or questions
06:06
drop below but i wanted to address six
06:07
ways to pivot your marketing these
06:08
challenging times to
06:10
win more customers and not put them off
06:13
as a sleazy sales fits based on
06:14
opportunity
06:15
opportunity or opportunistic marketing
06:18
on what’s going on in the current
06:19
environment so
06:20
callahan’s corner we will see you again
06:24
tomorrow

Huge News In The Bot World

Video Transcript

00:00
hey guys okay so i had to go live
00:03
um you know what simple growth we like
00:04
to keep you guys informed
00:06
about changes in tools that exist for
00:08
marketing and things like that
00:10
let’s get rid of these um and so there’s
00:14
really exciting news
00:15
in the tap out world that we wanted to
00:17
share with you and also to let you know
00:19
that we’re going to be on top of it for
00:20
you
00:21
um so every year facebook does this
00:23
conference it’s called f8
00:25
and it’s kind of like where they
00:27
announce all the new and things that are
00:28
coming and today
00:30
they announced that um chatbots are
00:34
coming to
00:34
instagram so what does that mean for you
00:37
so that means that you’re those of you
00:39
that are using instagram
00:41
and you all should be to build your
00:43
business to build know like and trust
00:45
to help more people um engage with your
00:48
business
00:49
and ultimately get an estimate become a
00:52
client
00:53
uh become a customer right that’s why we
00:55
use social is to get
00:57
two things build on a like and trust and
00:59
get more customers so
01:01
um today if it’s coming to instagram so
01:04
what does that mean for you that means
01:06
that how you can uh do estimator bots
01:09
on your facebook page like of course
01:10
like that’s not the only plate waste
01:12
place you can do it you can do it on
01:14
your website you can do it in texting
01:16
you can do it um in email all the ways
01:20
but you could be for as far as like
01:21
social media platforms you could do it
01:23
on facebook but you could not do it on
01:25
instagram that’s changing today
01:27
um so it’s not like it’s not rolled out
01:30
to everyone all at once which is good
01:31
because it gives
01:33
people time to like work through it look
01:34
for kings so
01:36
pages that have more than ten thousand
01:38
um
01:39
people on it they’re gonna get it rolled
01:41
out in the first month
01:42
and then in the second month anyone who
01:43
has more than a thousand and then in
01:45
august
01:46
it’s open to everyone so what are we
01:48
gonna be doing in the next two months
01:50
well in the next two months we’re gonna
01:51
be
01:52
taking the knowledge that we have about
01:55
uh
01:55
omni channel marketing omni channel
01:57
legion
01:58
and how we use it on facebook and we’re
02:00
gonna see how we integrate that for
02:02
instagram for you
02:03
so those of you that um our chatbot
02:05
clients
02:06
this is just going to get integrated
02:08
into your instagram if you want it
02:10
of course we’re not going to put it
02:11
there if you don’t those
02:13
of you who are not clients yet come on
02:16
over
02:16
and you should be using one of our chat
02:18
bots for um estimators
02:20
but we’re gonna you know we’ll kind of
02:22
be giving you some tips on that like we
02:23
do about like how
02:24
how should you build your chat bot along
02:26
the way and how can you convert
02:28
um instagram messaging and stories and
02:32
all that
02:32
and use that like we always like to talk
02:34
about why are you doing social right
02:35
you’re
02:36
it’s kind of um building your brand
02:39
and why are you building your brand to
02:40
get more business and so now
02:43
instagram just became a lot more
02:44
powerful because you’re gonna be able to
02:46
take
02:47
uh people that are engaging with your
02:48
brand over on instagram and convert them
02:50
to clients and customers
02:52
so i just had to come on and share that
02:53
with you because i’m very
02:55
as the local chatbot nerd very excited
02:58
to start implementing this um you know
03:01
we’re gonna dive in probably
03:04
knowing me probably tonight i’m gonna go
03:06
start playing with it and figure it out
03:08
um and so i just had to share that with
03:11
you
03:11
uh it’s really exciting i know people
03:13
have been asking this actually for a
03:14
really long time
03:16
because it’s one of the platforms a lot
03:17
of businesses especially service
03:19
industries
03:20
in service businesses like your own
03:23
are using to grow their business to get
03:25
more leads and all that
03:26
so um just stop back comment below if
03:29
you
03:30
want us to like keep you informed we can
03:32
put you on like an
03:33
instagram list um and we can keep you up
03:35
to date like how the chat bots going and
03:38
you know the testing and all that and
03:39
when we’re gonna launch our product
03:42
um and again like if you’re a chatbot
03:43
client no worries you got it already as
03:45
soon as we
03:46
as soon as we’re out of beta it’s going
03:48
in your bots if you’re not a client and
03:49
you want to be
03:50
also comment below and we’ll hook you up
03:53
with uh our team that kind of tells you
03:54
all the things that we can do
03:56
anyways have a great night and i’ll talk
03:58
to you later

SA Weekly Talk Show: How To Use Forms In Your Business

Video Transcript

00:00
You’re listening to the simple growth podcast the show that
00:03
helps business owners get their life back. Here’s your host
00:07
Mike Callahan. Welcome back to the SA Weekly Talk Show Your
00:12
host Mike Callahan here breaking down pre submitted
00:15
questions and expert workflow for your service business to
00:18
scale seven figures and beyond. so one of the pre submitted
00:22
questions of the Facebook group, particularly the service
00:26
Autopilot users group was how to go in and use. Forms in your
00:31
service business well, particularly they wanted to
00:33
know how to use a form on the mobile app and require it to be
00:41
filled out as the job was either before it was performed
00:44
or after it was performed. So we’re going to answer that and
00:47
I’m going to go in and as I’m looking here at my other
00:50
screen, we’ve got a total of 123-456-7899 or ten expert
00:58
Forms, and I am going to literally lift the hood that we
01:01
used in. My seven-figure business in service Autopilot,
01:04
so we’re going to dive into everything for today for
01:06
accountability delegation and just overall workflow. So one
01:11
of the things we like to teach here on the SE Weekly talk show
01:14
as well as Callahan’s corner, where you ask questions, we
01:16
answer them live on Facebook is going in and creating expert
01:20
workflow inside your service business and showing you how to
01:23
use service Autopilot to accomplish those for your
01:26
workflow. So without any further delay, I’m going to be
01:28
diving in and opening up service autopilot and showing.
01:31
You all things Forms and how to create accountability, workflow
01:35
and standardized operating procedures and I’m going to
01:38
answer the question that was submitted on the SA members
01:41
Facebook group earlier this week here and let me actually
01:44
give a quick shout out to the gentleman or lady who actually
01:49
requested it. It was.
01:57
Alyssa Hayes as an AD Gutierrez as well, so I had a great
02:02
question there that was submitted if you’re watching
02:04
live. If you can just type in that, you can hear the audio
02:07
that would be helpful as well as we’re in here just to make
02:09
sure I’m going to double check it here, but it looks like we
02:12
are in good shape here and we are rocking and rolling. so
02:17
we’re going to dive into service Autopilot to talk about
02:19
all things Forms, workflow and everything else and we’re going
02:22
to be diving into vthree Forms as an example of vtwo Forms.
02:26
Great. They’re not going anywhere. Vthree Forms also
02:29
work great as well. so we’re going to dive into those vthree
02:31
Forms today. So without any further delay, we’re going to
02:35
pop the screen open and dive in. So here’s a list of all of
02:40
the forms. If you’re watching live in the recorded version
02:42
that we’re going to be talking about. We’re going to go over
02:45
an employee leave a request for the office interview. Questions
02:49
Snow plowing applicant questions Daily KPIs Key
02:52
Performance indicators for Landscape Maintenance Daily
02:54
KPIs for lawn mowing. Treatments or fertilization and
02:57
weed control your daily numbers in the office. What your office
03:00
should be looking at reporting out to you as a business owner
03:03
or manager for delegation and accountability, purchase or
03:08
offers and a residential or commercial quality control in
03:12
the field through your mobile or tablet. So those are just a
03:16
few of the things we’re going to be diving into. but the
03:18
first question that was submitted was Mike. How do we
03:22
make these forms required? In the form builder, so once you
03:29
create your form, we need to go up to the top option here for
03:32
publish and if it is a mobile Forms, we’re going to make it a
03:37
mobile option here. so this is a form that you would build for
03:40
your crews such as quality control. We’re going to get
03:43
into the end of the end of the job quality control. So maybe
03:45
you’re requiring a picture for the gate to be closed or to
03:49
check some certain things off after the technician gets out
03:51
of the backyard. so what you’re going to do is go in and
03:54
select. Instead of accounts, we’re going into services, so
03:59
we’re going to relate that type to services which services can
04:04
use this form all or we can choose our services so we can
04:08
go in and select our service type that it’s going to be
04:12
associated. So if we select a particular service to lawn
04:14
mowing, this form is going to be tied into just lawn mowing
04:17
and is it required to be filled out. Yes or no well and I hit
04:22
yes it opens up and then is it required for the start of the
04:25
visit before you start the job or is it required at the end of
04:28
the visit, So really really a great tool. Here inside Forms
04:32
to create a mobile option only to require your team leader
04:36
That’s running your mobile app to fill the form out before end
04:40
of the services and once again we can go in and choose the
04:43
actual service that we want it to go into. so if it is
04:47
aeration and overseed every time we go at the start of the
04:51
visit at the end of the visit based on the form selection
04:54
that crew leader is going to be responsible to tackle that so
04:59
great great idea. A great question hopefully that answers
05:02
your question that was submitted in the user group,
05:04
but that’s not enough. I’m going to dive in here over the
05:07
next fifteen to 20 minutes and dive into some forms that I
05:11
highly recommend you building in your service business.
05:13
Whether it’s lawn care home cleaning pest control. These
05:16
are all going to apply. now. Some are lawn care examples
05:18
some snow removal, but these forms are going to be
05:23
applicable. so I’m going to put this back here for the
05:26
settings. so we do not screw anything up and what I’m. To do
05:31
is go into our Forms. so from our SG launch group, we’ve got
05:37
a bunch of forms here that I’ve recreated from my company,
05:41
Callahan’s lawn care. So if we’re in the lead or client,
05:47
there’s a whole different bunch of ways of doing this, I’d
05:49
recommend. If this is a office Forms, we go into the A for
05:53
auto assist. Create a top line folder icon, and then inside
06:01
that folder we would go in and create a form and pull the form
06:05
and put an icon on there. so that is a workflow shortcut
06:08
training. That’s how we get into the form for time and
06:11
simplicity here. I’m going to go under the more tab. So if
06:13
you do not have pro plus on service autopilot, you will not
06:17
have that a for auto assist, but no worries we will have the
06:21
more tab here and we’re going down and we’re going to select
06:24
and fill out a form so once. If you don’t have automations this
06:28
is how you’re going to be driving there as well, any
06:30
comments or questions in the live or recorded versions.
06:33
Please throw them in here and I’m happy to answer those live
06:35
as well. So I’m going to go in and search for my SG launch
06:40
simple growth launch Forms. So what we’re going to do is we’re
06:43
going to go in and do our first form so we can see what that
06:48
looks like so this is literally the same Forms that we had in
06:52
here that we’re working off of and then if they were required
06:55
for the mobile, we go into the publish and set that up so that
06:58
is. Is going to be the idea and we’re building the form right
07:02
here. so this is going to be one of our quality control
07:06
Forms kind of as a little preview. Once we get into that
07:09
form. That’s a great form that I recommend that is going to be
07:12
required at the end of each visit for your quality control
07:16
Manager so lawn mowing KPI daily report. So we’ve got the
07:21
name of the person completing this form. We have the address,
07:25
which is probably going to be your the address there and then
07:28
we’ve got our crew so Liz. The crew that’s being reported on
07:32
so this is the end of the day. We’re going to fill this out as
07:34
a manager to report out to the business owner who’s the crew
07:37
leader? What was the start and stop time who’s the crew
07:40
technician? What was their start and stop time was our
07:42
quality control or training manager on the crew. When did
07:45
they start and stop So now far as like a job costing a
07:48
training time capacity, we know was it just the crew by
07:52
themselves. It was there a quality control or training
07:54
individual on there were all the jobs completed. Now. If the
07:56
jobs weren’t completed, we potentially could create an
07:58
automation to trigger some. In the office to grab on the
08:02
closeout day screen or the dispatch boards select those
08:05
jobs go to actions and move those rain delayed jobs or jobs
08:09
that didn’t get done to the next day. So now we’ve got some
08:11
cadence responsibilities being assigned, maybe even a ticket
08:16
so was all the work performed by the crew that started the
08:20
day. So maybe the crew changed or maybe we had another crew
08:23
come over and help and we’ve got that information. When do
08:26
we start at the shop When do we get back to the shop? so it’s
08:28
important ‘cuz for job costing. We’re not only interested in
08:31
the time on the jobs, but we’re interested in non billable
08:34
drive time or shop time now. Full transparency If you’re
08:37
using the mobile app, you should be clocking in and out
08:39
of those non billable drive times and under the employee
08:42
settings on the job payroll costing tab. We want our labor
08:46
with labor burden. so it’s our payroll with labor burden.
08:48
labor burden is going to be things such as state and
08:50
federal unemployment, Fico and a whole bunch of other things
08:53
that we want that as a percentage of the dollar and
08:56
now through essay reports, we can see what our labor labor
09:00
burden cost effect is on the site and our labor with labor
09:03
burden cost effect on the drive time. So a lot of people that
09:06
work with simple growth as a certified adviser, say Mike.
09:09
I’m crushing my time on site, but my bottom line profit
09:12
doesn’t look to be exactly what I thought it would be well.
09:15
It’s an easy report. once we have that data in and these
09:18
different dots connected to see where are we kind of
09:20
hemorrhaging cash but back to the Forms? These are the data
09:25
points that we need to keep track of for accountability and
09:28
keeping an eye on those KPIs as key performance indicators.
09:31
now, I’m going to say what is our actual man hour so from
09:34
clock? Out what were our total sales and one of the numbers
09:39
right now that essays in the closeout day screen doesn’t
09:42
necessarily get you is what was a dollars per man hour for that
09:45
entire day. So that’s something as a business owner. If I’m
09:47
shooting for $65 an hour and I’m only making fifty I want to
09:50
know on a daily basis per crew. so the idea is we go in and
09:54
fill this out. This is almost identical pretty much identical
09:56
to what we use in my service business and oil checks. So who
10:02
is the person who confirmed the oil level and their last name
10:05
so that right there. Is huge because I can’t tell you how
10:09
many times before we started a process with the forms and
10:11
accountability that occasionally the engines would
10:14
run dry of oil and we’d blow an engine before we had a
10:16
full-time mechanic that checked that daily. But now we put the
10:19
onus on the crew leader or the crew manager to make sure these
10:23
things are being done and end of the day so gas receipts,
10:27
total gas expense route sheets, scanned or attached. If for
10:30
some reason there was an issue with the mobile equipment
10:33
conditions confirm or any loaner equipment. So if
10:37
something without being repaired for preventative
10:39
maintenance or regular repair, we’ve confirmed that loaner
10:42
pieces are in daily notes. any place no shows or any other
10:48
issues going on. We have it all in one place now. So this is
10:52
the first of several forms that I’m going to recommend that
10:55
this is going to be our KP our key performance indicator for
11:00
lawn mowing daily job cost. Now. If you’re doing home
11:03
cleaning, this would probably apply or pest control. so
11:06
that’s going to be the first. Of our forms that we’re going
11:08
to dive into.
11:18
So we did our lawn mowing we have. Let’s see here we have
11:24
interview questions for applicants. We’ll do that in a
11:26
minute, but next thing is if you’re doing mowing you may be
11:28
doing daily treatments for fertilization so we want to go
11:31
in and track that as well. So now we’ve got our mowing and
11:34
we’ve got chemical applications so depending on the industry,
11:36
this will play almost identical, but this is the date
11:40
and time name. We want to know how much granular product was
11:44
used number of bags out. And we’re going to want to know how
11:48
many bags in so we’re tracking our materials. so if you’re
11:52
using the closeout day screen or dispatch board and inside
11:54
service autopilot. If you go on the right hand side of columns,
11:58
we can pull down custom fields say Turf square footage and we
12:02
can see approximately how much product we need based on the
12:05
each round each day. Based on the square footage number of
12:09
bags out granular products used so we’ve got basically what was
12:12
used what came out number of type of herbicide used number
12:17
of gallons could be ounces as well. Did you use any
12:21
additives? if yes, how many fluid ounces any customer
12:25
request leave a detailed subscription. So if we had some
12:29
issues like hey Missus Smith is seeing some issues and she
12:33
wants a lawn area to overseed in the fall. We can put that in
12:36
there for follow up, but this is a great way to do it any
12:39
complaints. any issues follow up customer service and did you
12:43
use any organic. So if you’re using non pesticide products
12:47
like a Callahan’s, we had organic and chemical division
12:50
we would be. Able to track that tackle that and was this an
12:54
organic treatment yes or no budgeted hours, so it was a
12:57
total budget hours for the day for that technician.
12:59
Traditionally, it’s only one person team on a fertilization
13:02
crew with the actual hours and what the total sales and as
13:06
looking at this year, I would probably add another line total
13:09
revenue per man hour based on that crew backed out of the
13:13
material cost. So that is another key Forms that I’m
13:15
going to recommend that we look at so next thing. I’m going to
13:20
probably look at is we’ve tackled lawn mowing and daily
13:22
treatments. Let’s take a look at the office numbers.
13:30
So once again, if you have vthree or automations, I would
13:35
recommend just sticking these under the A for autos as a
13:39
shortcut. But if you don’t under fill out a form, this is
13:41
where you would find them. Alright, so we’re going into
13:46
daily office numbers. This is near and dear to my heart kind
13:48
of a numbers Geek self-proclaimed, but we want to
13:51
know who’s filling this out here and the date and time so
13:55
service number one we want to know if it’s the beginning of
13:58
the year middle of the year end of the year, we should always
13:59
be growing this business and if you’re not growing, you’re
14:02
probably dying as a business. so this is a way to keep
14:04
accountability so the number of renewals from existing clients.
14:07
so if you don’t run forever to the cancel as some other
14:11
markets do we’re we’re working on these renewals people that
14:14
haven’t renewed number of clients to hit the new sales
14:17
goals. so how many new clients here. And clients to hit the
14:25
sales goal. so this is total data right here for service
14:29
number one number two we did Fertilization contract renewals
14:33
number of new clients clients needed to hit the goal so how
14:35
many new clients do we get today? How many more do we need
14:38
until we hit the actual goal of the year and then the next area
14:42
here we’ve got is another area where we can do contract
14:45
renewals. so we’ve got our three core gateway services
14:49
that are driving the revenue and then we’re going to upsell
14:51
and expand off those. but the idea is we’ve got a form where
14:54
the office is reporting out to the business owner if the
14:56
business owner is filling this out. On a daily basis, we’re
14:59
creating some accountability personally or through the team.
15:02
Next thing is accounts receivable. Yes, we can run
15:05
reports on this and automate it, but if somebody’s not
15:07
taking the time to actually report out on it and own the
15:10
problem, it’s probably not going to be handled
15:13
efficiently. So I’m going to recommend on your daily office
15:17
Forms we have accounts receivable current is between
15:21
one and 3031, 6060, 190 and ninety-one plus days, and we’re
15:26
going to have some meetings around this. hopefully each
15:28
Monday that’s our morning, huddle and customers and leads
15:31
on. How many leads do we have in the pipeline? What’s it look
15:33
like in the first 20 days and 20 days to close how many new
15:37
clients and how many cancelled clients so basically what we’ve
15:39
gone in is we can figure out what is our net new clients? So
15:42
we get existing clients cancelled clients new clients.
15:44
What’s our net new? So these are some key performance
15:47
indicators that Forms should be driving this data through that
15:51
quick auto assist or under the Forms button. Next one, I’m
15:56
going to be looking at here is the purchase order.
16:04
And next one is that we’re going to do is quality control
16:08
and that’s a big one. So we’re going to we’ll dive into that
16:10
here in a second as well. So hopefully, this is starting to
16:15
make sense. We’re going to use these forms of standardization
16:17
and communication of information to the business
16:20
owner manager, and if you have an office staff, they should be
16:24
filling this out assigned to a ticket on a daily basis with
16:27
the deadline. and if you are the business Owner II assigned
16:31
themselves to yourself as a ticket with a deadline each
16:34
day, so you are actually driving these numbers for
16:36
accountability. So we’re going to fill out that form here like
16:40
I said. We’ve got a couple here that we’re looking at here, but
16:43
let’s just actually take a look. Under the hood of the
16:45
form, so you kind of see what it looks like when you build it
16:47
out in this vthree methodology. So we’ve got our date our name
16:51
what needs to be purchased in the amount. so this is someone
16:54
on the team filling this out and it needs to be approved by
16:56
the manager or business owner. So right here, we’re filling
16:59
out our approval first name last name so Paul and my team
17:02
would submit something to me if it was over, say $200. I would
17:05
actually have to electronically sign off to this and approve or
17:08
not approve. so we’ve created a checks and balances system for
17:12
cash flow management and purchase. Management. Now the
17:17
next one we’re looking at here is. Our commercial quality form
17:22
or residential quality Forms now this is going to work
17:25
really nicely for lawn care or home cleaning or any other
17:28
service business. Now cleaning obviously in a bit of a
17:30
challenge is you can’t randomly show up to check quality
17:33
control unless you’re there while the cleaner is there, But
17:36
the idea here is if you’re training a new recruit, Maybe
17:39
some people are going to let you back in the house to double
17:41
check the quality but whether it’s commercial or residential
17:45
home, cleaning, lawn care pest control or any other service,
17:48
This is a form I highly recommend building out. Your
17:51
business and this is where it may be applicable to go in and
17:58
required at the end or beginning of business or
18:00
quality control. This would be required at the end of the job
18:04
or ticket on calendar event be required to close out before
18:09
you close out that job of quality control to actually
18:11
fill this out. So we’d go in. We’d get the manager’s name the
18:15
date of inspection the address that we’re looking at lawn
18:18
mowing the lawn mowing performed at the last visit.
18:21
This includes even cuts. Marks grass from the mower and trash
18:25
was not run over and the grass was directed away from beds in
18:28
the house and blown away of the harvest services before
18:32
finishing the job. so zero would be unacceptable. Ten
18:34
would be perfect. so we’re doing basically an MPS net
18:37
promoter score internally for quality. I would suggest if
18:41
it’s not a nine or ten, we need to be going from eight and
18:44
below that’s time to train up or train them out of the system
18:48
line trimming includes flat trimming outside the
18:51
perimeters. Ponds other objects of the lawn. All surfaces are
18:55
neatly trimmed at a ninety-degree angle. It’s it’s
18:57
clearly defined what we’re looking for blowing blowing off
19:01
the property after the after the mowing all driveways
19:03
parking areas, homes buildings, patios sideways porches should
19:06
be blown off any clumps in the lawn area should also be blown
19:09
out. Also very clear what we’re looking for. It’s a zero to ten
19:13
weeds in the landscape beds sucker growth on trees, shrubs
19:17
on property are clean neatly shaped if they require.
19:22
Additional pruning please make notes on the form so we’re
19:25
we’re rating it and we’re addressing any action items
19:27
that need to be taken care of inspection duties performed so
19:31
now it’s not enough that you just ranked these. I want
19:33
somebody to physically check off what’s expected that they
19:35
did it. So when my manager was going through, he or she was
19:39
checking this, they walked the entire property. So maybe they
19:41
only work to walk the first five houses and fill this out
19:44
or maybe the first five look great but the back twenty acres
19:46
don’t look so great at all. so you want to make sure hey, did
19:49
you walk the entire property so? When it comes to
19:54
accountability, you know like hey, how did you miss these
19:57
three back units? Why I didn’t walk back there didn’t have
19:59
time well if they didn’t check this off, then we would know
20:03
the whole property was inspected if it’s checked it
20:05
off. It’s assumed that we’ve checked every part of the
20:08
property. they inspected the lawn mowing the line trimming
20:11
landscape beds, sucker gross spot sprayed weeds and cut back
20:14
sucker. so absolutely. one of our managers will always have a
20:17
backpack sprayer or canister sprayer if they were licensed
20:20
for non selective herbicide in New York and they would be spot
20:24
spraying as they inspected the property in case we missed
20:26
anything just to double up. And they’d have some shears in
20:28
their pockets to cut down any sucker growth that was obvious
20:32
on the base of the trees that was missed. We filled out the
20:35
notes and to do section. We added it to do we’re now a task
20:38
to get the extra work taking care of so we’ve created
20:42
accountability in a standardized quality
20:47
inspections all run through a standardized form. So if your
20:49
foreman leaves today, the new foreman is going to be the same
20:52
exact predictable process. so as we dive into this here. I
20:58
think there’s one or two more Forms that I wanted to tackle
21:02
and I’m going to go into interview questions for a lawn
21:05
care applicant. I have it for snow removal as well, but let’s
21:09
hop in here. just some ideas of labor right now is a hot topic.
21:12
so you may be putting this on Craigslist The Facebook the
21:17
simple growth. Employee automations that we’ve
21:22
automated include this process here you may or may not have
21:25
seen under teams. There’s the level of applicants so or
21:29
service autopilot. I believe is starting to build the framework
21:32
for automating employee recruiting training on boarding
21:35
as well. So we dive back in here to my form section.
21:44
And grab my applicant here on the back end. So I’ve got their
21:49
first name last name and the date the season. they’re
21:51
applying for some are only winner only or year round. Why
21:55
did you apply for the company? Tell me why you really tell me
21:59
about the time you really enjoyed your job and where was
22:02
it What were you doing so kind of get a feel of what they’re
22:05
all about? Tell me the time you had a challenge getting along
22:07
with a coworker. How did you handle the situation? How do
22:09
they handle adversity? What is your five-year plan? What would
22:13
your perfect job look like our responsibility and work scope
22:17
and I will tell you folks right now. if time was the time
22:20
employers need to be someone. Flexible, you may have a great
22:23
individual that can only work 3 days a week. The labor market
22:26
is tough, but man talk about labeling this out right now and
22:29
and finding out before you get to the interview. So if you’re
22:32
if you’re stoned set about 5 days a week from seven to 10 AM
22:38
or 7 AM to 5 PM, then this is going to qualify them or if you
22:42
have some swing work. Maybe this individual will be a great
22:44
fit. What are your strengths? you bring to the job? Are you
22:47
okay with handling employee and customer issues After training
22:50
you would be responsible for service issues like dealing
22:53
with some employee. Problems I mean, this is a managerial
22:57
thing. here are you comfortable using technology such as a
23:00
smartphone or tablet to respond to action items. The job must
23:04
be closed out via these devices daily. So hey, if you’re
23:07
requiring mobiles, you might as well, figure it out now instead
23:10
of later. Experience equipment trained and used availability
23:17
and internally we’re we’re going to go in and do the
23:20
prospect rating of AB and C with or without a driver’s
23:23
license. We’re going to create that database that labor pool
23:25
we can go in and it’s Jonathan pets of the lawn Care Miller
23:28
and I talked about on several of these videos that we did
23:31
together about talking and building the virtual bench.
23:34
This is one way of actually segmenting and and eventually
23:37
if you use simple automations, we actually automate the
23:39
segmentation of the database, but if you’re building your.
23:42
This is a great way to do field labor management AB and C with
23:45
or without a driver’s license paperwork is attached. so on
23:48
the forms we can attach it to a picture or on a applicants or
23:53
employee record. We can attach it via the office. Pdf
23:57
references called Date called Notes on applicant hired or not
24:00
hired date hired date Start date projected. So now we’re
24:04
driving all the standardization. So imagine
24:06
every time we go to interview somebody or we go to hire
24:08
somebody a form drives the process and the manager or
24:11
business owner. Doesn’t have to be there every time we hire
24:13
somebody very key to success to automate and standardize your
24:17
business. So I think I got one or two more here that I wanted
24:21
to highlight on, but you get the idea. Main question was how
24:24
do you go in and set up those forms to be required for being
24:29
done prior to the beginning or end of each job and that’s we
24:32
have obviously covered that let me see if there’s any other
24:35
ones that are applicable here and believe it or not we’ve
24:40
we’ve covered most of them here. Let’s take a look at.
24:43
Residential property control might be pretty similar to
24:46
commercial, but I haven’t looked at this in a bit, but
24:49
yeah, we’ve got the lawn mowing the lawn trimming the blowing
24:52
weed free appearance shrubs same exact idea, but we’ve
24:54
we’ve segmented those forms based on if you have a larger
24:58
organization. If you have a commercial property manager or
25:00
a residential property manager, you may have different jobs or
25:04
tickets in there so we can associate them to be required.
25:07
This form is required for residential. This form is
25:09
required for commercial and it would help some segmentation
25:12
and reporting in. In the database so comments or
25:15
questions, drop them below, but you know obviously I want to
25:18
get in here and and break this down and once again, really
25:23
appreciate the question in the ESA Facebook group and if
25:25
you’re joining us late, you want to see if these are
25:28
required to be done, we go into this published tab. I go into
25:32
Forms options and not accounts, but I want to go to services
25:38
and what services all are just choose and that isn’t required.
25:44
And start that’s how we set that up and required that in a
25:46
vthree Forms almost identical in vtwo, but that’s how you do
25:51
it. So we are going to be working on. Actually. I’ve got
25:55
a tentative confirmation. That’s a Wright of Wright
26:00
manufacturing. The mowers there, you guys may be familiar
26:03
with Judith Wright. She’s all over social media doing a great
26:05
job with that that company they have broken out and it
26:11
revolutionized in my opinion. Automated mowers. So if you’re
26:18
a five with pets, cofounder service autopilot of the lawn
26:22
care Millionaire talked about his vision of market disruption
26:25
and automated mowers it it kind of is already coming through
26:28
here. Let me see if my on the screen I can pull up a video of
26:31
this, but Eddie’s has been gracious enough to join us here
26:35
on the essay. Weekly here in the next few weeks, just
26:37
working on some time and details, but I’m going to I’ll
26:42
give you a little preview of what we’re going to be talking
26:43
about because this is in my opinion the next.
26:50
Wave and disruption. For the lawn care industry for sure.
26:58
Very, very cool stuff.
27:06
Let me see if I can get this here.
27:11
So let me pop up my screen here so this is actually wright’s
27:17
video here and this is this is pretty cool. So this is Ed
27:21
right here. We’re actually going to have him on the SA
27:23
Weekly talk show, but what it does is you basically go around
27:27
the outside of the property and then this mower actually drives
27:30
and strikes at full speed by itself. So we’re going to have
27:34
a basically on the essay Weekly, but how cool is that a
27:38
fifty-two or a sixty fully automated? And he’s talking
27:43
about how you can adjust basically the speeds and on the
27:46
condition, but this is in essence, almost what Jonathan
27:49
talked about at a five. we had an overgrown tablet. You may
27:53
have a fleet of these leave the trailer and go out. so what I’m
27:56
I’m interpreting is right manufactures figured out. If
27:59
you get someone on there, they actually drive the perimeter of
28:02
the property. It basically drops La Longitude and then it
28:05
just goes in and stripes the lawn and cuts very efficiently,
28:09
but can you imagine a fleet of these drops? As Jonathan Talk
28:11
in the next year or two across the neighborhood very very cool
28:15
stuff. so we’re still waiting on a particular time and date
28:18
for Ed Wright but wanted to give you a little preview there
28:21
because this is in my opinion going to be the next shift and
28:26
disruption, especially with the labor market. So comments or
28:29
questions drop em below happy to take a look at them
28:31
regarding Forms V Three V two and we’re going to be coming at
28:35
you next Friday with the SA Weekly talk show hopefully with
28:38
Ed Wright, if not another special guest and myself,
28:41
breaking down pre submitted questions. but. Excited 2021 is
28:47
just starting and we in the service industry are positioned
28:51
right now for success. I know the labor market is tough, but
28:55
we’re going to be bringing on some experts for recruiting and
28:57
help you with those labor issues as well. So as a weekly
29:01
talk show, 1 PM eastern 12 PM Central Your guest Mike
29:05
Callahan right here. We’ll see you again next week. If you
29:11
like this show you might want to check out our resources at
29:14
WWW Dot start simple growth.com While you’re there enter to win
29:19
an estimator chatbot Mike Callahan is available for
29:23
private coaching.

Callahan’s Corner: Employee Hiring & Onboarding (Are You Guilty?)

Video Transcript

00:00
mike kellen here want to make a quick
00:02
video about employee onboarding and
00:04
hiring right now labor is the biggest
00:05
issue in the service industry
00:07
and my question to you is are you making
00:09
this fatal mistake well
00:10
we’ve got the big guys and girls out in
00:13
um the hiring world right now your
00:15
walmart um
00:16
fast food joints mcdonald’s arby’s uh
00:19
they’re offering anywhere from 18 to 25
00:21
bucks an hour with sign-on bonuses
00:23
depending on
00:24
um the industry but uh saw as early as
00:27
of yesterday walmart offering up to 25
00:29
for um people to stock the shelves
00:31
arby’s offering a five or six hundred
00:33
dollar sign on bonus
00:34
um so how is the service industry going
00:36
to compete with
00:38
uh the big guys and girls of industry
00:41
out in hiring well
00:42
there’s a couple things that i think
00:43
that are essential for this right now
00:45
um first of all is we need to go out and
00:47
be recruiting two to three times a week
00:49
for every position of the company we
00:50
need to be stacking that virtual bench
00:52
we need to have our applications in
00:54
english and spanish and
00:56
in addition once we go out and actually
00:58
get these employees in here the biggest
01:00
mistake that i think just about
01:01
everybody in the service industry is
01:02
guilty of is
01:03
the first impression is the lasting
01:05
impression so folks um
01:07
we are at the mercy of the employees
01:09
right now far as if they leave
01:11
there’s al there’s ample places they can
01:13
go right now so i think it is key
01:15
that your first impression for a new
01:17
hire needs to be the right impression
01:19
and i think this is where the service
01:20
industry
01:21
um definitely falls short i know in the
01:23
early days we did especially in my
01:25
company so
01:26
what we need to do and start avoid doing
01:28
is um the onboarding process so
01:30
the way we tackle it in the simple
01:32
growth automations uh system and i’m
01:34
gonna kind of lift the hood of how we do
01:35
it so if you’re building this yourself
01:36
this is how i’d recommend doing it
01:38
we need an online application that’s in
01:40
english and spanish
01:41
um the spanish version probably should
01:42
be street spanish because it’s going to
01:44
convert better that’s something we’ve
01:45
seen with hundreds of companies using
01:46
this
01:47
next thing as soon as they actually get
01:49
into that it assigns it
01:51
uh to someone in the office to
01:52
pre-qualify the candidate
01:54
so if they meet a certain criteria they
01:56
get an interview via zoomer in person
01:59
there’s gonna be some standardized
02:00
questioning in there at least four to
02:02
five standard questions we ask every
02:03
applicant
02:04
and what we’re gonna do is create an
02:05
unbiased way to rank the applicant
02:08
and as we’re building that virtual bench
02:09
going on interviewing at least three
02:11
times a week for every position in the
02:12
business
02:13
we’re going to create a qualified
02:14
database so a candidate maybe or b
02:16
candidate with or without a license so
02:18
what we can do is go back
02:19
into our software of choice and take a
02:21
look at it and be able to see how many
02:22
applicants
02:23
are a levels and how many people are b
02:26
levels and we can go from that database
02:28
and go in and pull that out but if
02:30
you’re looking for employees when you
02:32
need them it’s too late so we need to
02:33
create that qualified database
02:36
of applicants so now once we’ve actually
02:38
gone out and hire them this is where i
02:40
think the biggest mistake
02:41
most service businesses are making we
02:43
need to make the first impression
02:45
perfect so by going in and automating
02:47
and standardizing it
02:48
it is the same standardized procedure no
02:50
matter who is doing it so if the
02:52
business owner the manager isn’t there
02:53
it doesn’t matter it’s the same
02:55
process but what we’re going to do in
02:57
our automation this is how i recommend
02:58
you
02:59
copy it is we have an initial email or
03:02
text message goes out and welcomes them
03:04
introduces them to our core values
03:06
we talk about what’s expected in
03:08
addition we have all our tax documents
03:10
so all the different documents you need
03:12
for taxes are in there
03:13
so during that process we have a
03:15
three-step accountability process so if
03:18
the new applicant doesn’t fill out their
03:19
um tax documents to get paid in the
03:21
first three attempts then that’s an
03:23
issue maybe they need some help and
03:24
we’ll be there to help them but
03:26
if we’re going to go out and hire even
03:27
in a tight labor market we’ve got to
03:28
make sure that they’re able to follow
03:29
through certain things with the deadline
03:31
and have accountability
03:32
and they’re not just going through the
03:33
motions so we want to have the tax
03:35
documents
03:36
um and everything else that they need as
03:38
far as their employment contract and
03:39
their non-solicitor basically not
03:41
compete all automated with deadlines
03:43
the next thing we’re doing is diving in
03:45
and getting that
03:46
acclimation or welcome email to them
03:48
introducing the culture mission vision
03:50
values
03:51
and we’re going to have some additional
03:52
training around the core values
03:54
and we can track that through the
03:55
automation now the final part is
03:57
the day before week and the week before
03:59
work depending how quick we’re hiring
04:00
them we’re going to go in
04:01
and let them know what’s expected where
04:03
to show up
04:04
um anything they may need maybe a
04:06
driver’s abstract that we require for
04:08
some of the drive and we’re going to
04:09
reimburse them on their first day of
04:10
work
04:10
and we’re going to set the tone what
04:12
that first week looks like and set some
04:14
expectations so yes we can play with the
04:16
big guys and girls hiring the walmarts
04:18
the fast food joints
04:19
because we are going to create a
04:20
standardized system that creates a great
04:23
first impression and shows the strength
04:25
of the businesses i know you all have
04:26
but unfortunately a lot of us aren’t
04:28
showing our best foot forward
04:30
in the hiring process we’re scrambling
04:31
trying to get people in the field
04:33
so we don’t need to go in and get those
04:34
tax documents the employment documents
04:36
automated with accountability forever
04:37
who is supposed to
04:38
get them in so what should happen always
04:40
happens without the business owner
04:42
and then we want to acclimate and
04:43
welcome the new employee let’s make a
04:45
big deal of it
04:46
maybe we have a special um gift bag or
04:48
something when they show up for work
04:50
if not anything else definitely in lawn
04:52
care and home cleaning we should have
04:53
our pp or personal protective equipment
04:55
and all the things
04:56
and uniforms lined up and ready for them
04:58
um biggest thing i see in the lawn care
05:00
industry is a new employee will show up
05:01
there’s no ear protection there’s no eye
05:03
protection like what kind of
05:04
example or what kind of first impression
05:06
are you setting
05:07
um we need to change this in the service
05:09
industry we want to compete with
05:11
the different franchises and different
05:13
people hiring that we’re competing with
05:14
with big dollars right now
05:16
so once we’ve automated that process the
05:18
next part is
05:19
we want to take them on through an
05:21
online video training series
05:22
almost like a franchise this is what we
05:24
did in my company so we had online video
05:26
training for every position or every job
05:28
we did in the field
05:29
so lawn mowing weed whacking bush
05:31
trimming with testing and accountability
05:33
so we had an online automated video
05:35
system for
05:36
the field staff as well as um the office
05:40
staff so
05:40
if any of this sounds interesting you’re
05:42
like mike this is way too much it’s
05:43
mid-season i don’t have time to do this
05:45
the good news is simple growth has a
05:46
turnkey solution
05:48
already built with office video training
05:50
for service autopilot and some other
05:52
software’s as well the field videos we
05:54
do not have but we can give you best
05:56
practice and when you get those we can
05:57
upload this automate your
05:59
um business but the idea is if you want
06:01
to be an absentee owner or be able to
06:03
sell your business
06:03
like a franchise so the day i sold my
06:05
business i signed i never went back i
06:07
literally handed over everything that
06:09
was automated that did not involve me so
06:11
big thing here is folks we need to go
06:13
out and stack the virtual bench
06:14
interview at least three times a week
06:16
for every position we need to create a
06:17
database
06:18
segmented that we can search so when we
06:20
need the person we have qualified
06:21
applicants
06:22
then we’re going to welcome them we’re
06:23
going to allow them and we’re going to
06:26
set an automated process for tax
06:27
documents employment documents that work
06:29
um
06:30
that we’ve got for the employment
06:31
contract and the non-solicitor
06:33
non-compete depending on the state
06:35
you’re in
06:35
and we’re going to acclimate them
06:36
welcome what to expect and reminders
06:38
along the way hey
06:39
we’re going to require you to wear
06:41
certain things for your uniform steel
06:43
toe boots we’re going to provide the ppe
06:45
and then let’s create an automated
06:46
process so whoever’s responsible at the
06:48
office
06:49
follows through and creates that first
06:51
impression that lasts
06:52
and ties them into the great companies i
06:54
know we all have so comments or
06:56
questions dropping below this sounds
06:57
like hey mike i just don’t have the time
06:59
to do this but i need this given the
07:00
labor market
07:01
uh drop me a private message we already
07:03
have this built out fully automated
07:05
on service autopilot as well as some
07:06
other software’s as well so
07:08
um callahan’s corner u.s questions we
07:10
have some live right here on facebook

SA Weekly Talk Show: Good Data “No Emotions”

Video Transcript

00:00
You’re listening to the Simple Growth Podcast, the show that
00:03
helps business owners get their life back. Here’s your host,
00:07
Mike Callahan. Welcome back to the SA Weekly Talk Show your
00:11
host right here, Mike Callahan going in and diving into this
00:15
week’s episode of Good Data with no emotions. So, a lot of
00:19
people in the service industry, especially the service
00:21
autopilot ecosystem are talking about what kind of data points
00:25
do I need in my business to create a non emotional business
00:29
and drive business growth and success and accountability
00:33
based on non emotional Data. So, the old saying, Data walks
00:37
Emotions” talks. That is exactly what we’re talking
00:39
about. So, I’m going to be diving in here over the next
00:42
twenty or 30 minutes inside service autopilot. how to
00:44
actually break down and track certain data points that I
00:47
think are key and fundamental to the scaling and success of
00:50
your business this year and many years to come. So, with no
00:54
further delay, I’m going to open up the screen here and
00:57
share a little presentation I put together for the SA Weekly
01:01
Talk Show community. So, we’re going to be talking about good
01:04
Data and no emotions and how do we set up those data points
01:07
along the way. So, as we’re diving into this year, this is
01:12
going to be applicable to any service business, lawn care,
01:15
home cleaning, pest control, the like. So, the first thing I
01:17
really want to start in and look from lead acquisition is
01:22
going in is our estimate one and loss ratio. So, under the
01:27
gear icon, the upper right hand corner right here, we’re going
01:30
to go in and take a look at our estimate reasons and these
01:34
estimate reasons are going into the drive why people hired us
01:38
or didn’t hire us so they are really important stats in my
01:41
opinion that as we’re going out building a marketing plan and
01:44
looking at our product to market fit why one of the
01:48
reasons that people are hiring us and when we figure out what
01:51
they are, we want to go into double down on those stats and
01:53
the first thing if you’re watching this live recorded, I
01:56
suggest get a pen and paper or watch the recorded version of
01:59
this but first part of homework here to get good data in for
02:02
good data out with non Emotions” is setting up your
02:04
gear icon estimate one and lost reasons. Next thing we’re going
02:09
to be looking at is cancellation. So, no matter how
02:11
good your service is, we want to be able to go in and see why
02:15
are the people cancelling? Is it COVID, are they moving out
02:18
of town? Were they dissatisfied? Did they hire a
02:21
cheaper alternative? So, you’re going to start to see some
02:25
trends here but unless we track this each and every time
02:28
someone cancels our services, your virtual assistant or your
02:30
office should be tracking a cancellation reason and once
02:33
again, that is going to be right here up on the gear icon
02:37
cancellation reasons we need to go in to define these and
02:40
systematically add these to our accounts for accountability and
02:44
data coming in. So, these obviously are probably not the
02:47
most exciting as we go in. We’re going to really dive into
02:49
this If I want to start at a high level and dial into
02:51
literally going out raising your prices with no motion and
02:54
several other things especially the closeout day scream. what
02:57
is the data that is essential for your business to success
03:00
when you close out the jobs and each and every day before you
03:02
build them out? I’m going to go through the three keys to
03:05
dispatch order close out day screen for success as well. So,
03:09
next thing we’re looking at is why do estimate won and lost
03:12
cancellations reason for 2120 or 2021 success? Well, we need
03:16
to know the trends why people are hiring us, why they’re not
03:20
hiring us and any new market trends are very similar to
03:23
Wayne Gretzky. He wanted to be where the puck is going to be
03:26
not where it is. These are things basically online versus
03:30
offline buying habits. So with COVID and kind of post COVID
03:33
Times now, the acceleration of on demand buying and online
03:37
buying through and several other avenues is absolutely
03:41
accelerated. so the consumer will no longer wait for you to
03:45
get out and do an estimate when it’s convenient for them. Most
03:47
consumers are going to go online and continue to their
03:50
online buying search until they find a service provider that’s
03:54
willing to do so. So, these are some of the things as I was
03:57
looking at my service business that we started to notice when
03:59
we’re using Bots five to 6 years ago, our conversion ratio
04:02
and where people buying habits started to shift, gave up us
04:07
the the inclination that we should shift more focus to
04:10
online than offline estimating and sales. So, these things
04:14
will help you as you want to evolve and out adapt your
04:17
market. So, action items for success is we want to go in and
04:20
add those cancellation reasons. So, we’re going to add those in
04:25
and why standardization workflow will create
04:28
predictable 2021 success. Well, there’s certain things we need
04:32
to know based off these stats. So, it’s not only enough to
04:36
build out estimate in loss and cancellation reasons we needed
04:39
the number of leads that were generated. the number of leads
04:41
that converted into a client or didn’t convert. what’s the
04:44
conversion percentage, the closing ratio, termination
04:48
cancellation or basically churn and why are we losing these
04:51
clients? Is it out of our control? Maybe they’re leaving
04:53
our market and buying a house in another area that is out of
04:57
our control but what we can do is use those numbers and
05:00
forecast ahead in our marketing plan that on average 10% of our
05:05
client base will actually leave the market So, we need to add
05:08
at least another 10% of our client base to account for the
05:12
cancellation of people leaving our market. We can’t control
05:14
that. That’s just the number that we need to look at. Other
05:17
thing is is the average percent of net new growth for our 2021
05:21
projections or any year moving forward. So, the things that
05:24
I’m going to be tracking in my business is number of clients,
05:28
number of new clients, number of cancelled, and a number of
05:32
net new. Once again, that number of cancelled is going to
05:35
include people moving out of your market. Maybe a low price
05:38
option is option. Maybe it’s a national competitor coming in
05:41
and trying to dominate and buy their work these things happen
05:44
but if we’re not watching the data and adjusting and
05:47
forecasting off it, we don’t know where we are. We don’t
05:50
know where we’re going and we don’t know kind of the in
05:52
between turmoil that we’re stuck in but if you can see the
05:55
screen here, we’ve got some fictitious data in this test
05:58
account but we’ve got our our figures here from 2015 was 33
06:03
or 34 Prospects 2016 at 101 2017, 271 461 in 2018, 2019 had
06:11
eight 169 and 1142 prospects. Those prospects are people that
06:16
requested an estimate. So, I’ll show you where this is but in
06:19
the report center, there’s a little toaster icon. It looks
06:22
like toaster icon and you can download some of these reports
06:25
with no configuration. So you have a non emotional way of
06:28
driving this non emotional Data but the data is only as good as
06:31
the data goes in and sometimes some of the things we’re going
06:34
to show you is especially in service autopilot. No Data in
06:37
no Data out. Let’s not worry about bad data in bad Data out.
06:40
No Data in means no Data out. So, a lot of times you have a
06:44
lot of these dots in the software but they’re not
06:46
connected for systematic workflow that creates and get
06:49
you a insight into your business. So, obviously the
06:54
prospect conversion in this example looks really good but
06:57
what we see here is our conversion ratio. The the
06:59
percentage of closing sales makes sense. If we’re just
07:02
starting out, we get, we closed 100%, we’re probably
07:05
underpriced our jobs 95%. now, we’re getting down to 57%.
07:10
that’s probably about where you’re at at that point and
07:12
then it’s going down to 51 to 41 to 35. So, as you raise your
07:15
prices and you learn how to price jobs not emotionally to
07:19
make sure hear your hourly goal with your projected profit
07:22
margin. Your closing percentage will probably go down and
07:26
that’s like that Thirty-five to 55% range is what we see with a
07:30
good price company but if they’re automating their follow
07:33
up they’re going through, you may see it as high as 64 to 65%
07:36
even being one of the higher priced service providers in the
07:39
local area. Now, we have terminations here across the
07:44
board and we have net gain new clients. So, we’ve got AAA
07:48
interesting stat statistics. So, our net new gain. so the
07:53
total number of clients is growing right up through 2018.
07:56
Now 2019, we had 212 which is great. almost doubled again but
08:01
then wait a minute, we get to 2020 that net new gain is 141.
08:05
It’s gone down significantly. So now, we can go in and see
08:08
the increase year net new clients and it’s actually gone
08:13
down but why did it go down? so churn increase year to year, we
08:17
can see the cancellation or churn and in that we can dial
08:20
into those cancellation reasons and if we’re losing seventeen
08:24
to 20% of our client base because they’re not happy.
08:26
that’s a data point. Me as a business owner would want to
08:29
know and I believe you as a business owner would also want
08:30
to know. So it’s very very important that emotionally you
08:33
may say it’s the low baller down the street or it’s COVID
08:37
related or whatever that is. It’s the no one can find help
08:40
it’s unemployment. it’s driving it but those things may be all
08:44
applicable when you got hard fast Data numbers in the
08:47
system. it lets you to dial into the the success issue or
08:51
the the non success issue immediately with no emotions.
08:54
So, these are the things that are essential to set up in your
08:57
service business to really run your business on Data and not
09:00
Emotions”. So as we go in, do lead sources matter for 2021
09:05
success? Absolutely they do and we’ve kind of just discussed
09:08
that. So, the things you’re going to want to know is the
09:10
number of leads per lead source. So, each marketing
09:12
source, door hangers, Facebook, Seo, whatever that is number of
09:16
leads that convert into a client per marketing source,
09:20
client acquisition cost or in the sales word. it’s SA SA cost
09:25
client acquisition cost per lead source. So, I would say
09:28
maybe a Facebook ad is driving $100 lead acquisition cost us
09:31
for every $100 you’re throwing out, you’re getting a new
09:34
client, maybe home advisors twenty to Thirty-five bucks.
09:38
That’s a cheaper lead source. Maybe we should double down on
09:40
that but before we do that, we need to know the client
09:43
lifetime value per lead source. So, I’m guessing in most
09:46
markets maybe that home advisor ad for Twenty-five bucks is
09:48
going to net maybe two to $300 in client lifetime value but
09:51
that Facebook client or lead acquisition for say $100 may
09:55
end up being 910. 1520, $1000. so you all lead sources are not
10:00
created equal. It may cost more or less to create them but your
10:03
client lifetime value may I guess suggest that you should
10:10
go out and maybe spend more money on a more expensive lead
10:12
if the client lifetime values indeed larger. So, this is that
10:16
non emotional Data that we’re looking at. How do we look at
10:19
that and build that marketing plan in that health cadence?
10:23
checking that every week or at least every month or every
10:25
quarter. So, how do we access these reports in service
10:30
autopilot now that we’ve set up our cancellation reasons and
10:32
our estimate won and loss reasons and our office is
10:35
diligently entering that data in each time. Data points
10:39
happen. Well, we’re going to go up to the right here in reports
10:42
and I’m going to go to the report center in that little
10:46
right there, that little toaster icon. we’re going to go
10:48
in and pull out that report and that report is going to be sale
10:55
summary by Source. You can kind of see it here at the top of
10:58
the screen. so, I want to go sell summary by source and that
11:01
is really a screenshot of I just showed you of the number
11:05
of new leads, number of leads, converted conversion ratio, and
11:10
new open leads and total leads so that we’ve got that up top
11:13
and then on the bottom, we’ve got our sales lead source. So,
11:16
in this example here, Google was now over 500 leads and on
11:24
average and 34% of those converting creating 191 new
11:28
clients that year. So, what we can do is drive that non
11:31
emotional Data down in that report and make some marketing
11:35
decisions on it and sales decisions. So, next thing is
11:39
we’re looking at what is it costing us to actually go to a
11:44
job site that non billable drive time and shop time and
11:47
drive time or on site. So, our what’s our labor cost with
11:51
labor and labor burden versus our non billable drive time
11:54
labor and labor burden. So, if you’re unfamiliar with labor
11:57
Burden, your company Fike unemployment, state
11:59
unemployment workers, comp liability, vacation holiday
12:02
pay, and a few of the other ones listed on the screen. Now,
12:04
some of these may not apply and that’s totally fine but the
12:07
idea is in the yellow area, you would fill in on this sheet
12:10
here up on this part here. you’re going to fill that in
12:15
and put your numbers in. It’s a percentage of the dollar call
12:17
your payroll and insurance company. They can give you
12:19
these numbers and this fictitious example. Our labor
12:22
with Labor Burden is 19%. So, we had an hourly guy on the
12:26
team making sixteen bucks an hour. The hourly labor burden
12:30
would be 904 and say we put the hourly rate rate here under the
12:36
payroll job costing. We want our labor with labor burden for
12:39
straight time and overtime. Most companies that we go into
12:42
and we do hundreds of these a year literally have your $16 an
12:46
hour and the sixteen with overtime over here but where
12:50
this costing information is going to go into is when we
12:52
drive these reports, it will give you a non emotional Data
12:54
point of your labor labor burden cost per employee slash
12:58
team on each and every job you do for on site and drive time.
13:02
So, if you’re not using these mobile app. Highly recommend
13:05
it. Get the Legacy app where you’re clocking in and out of
13:07
the drive. Time to get that non emotional Data. So, employee
13:13
job costing Data. I was just talking about it and you want
13:16
to know what it is. So, let me actually flip the screen here
13:20
open so I can show you but right here, I have our labor
13:24
cost effect. La Labor Burden was $10.47 on site for that
13:30
job. Now, the other one right here is our drive time cost
13:33
effects. It’s costing us at a dollar ninety based on the
13:36
people that are on that job that day. So, we’ve got all of
13:40
the data points of start and stop time for the job start and
13:43
stop time for the drive time and then if we have our job
13:46
costing information from the last sheet or from the last
13:49
screen here filled out that’s going to drive that data into
13:54
that report. So, that is what we’re looking at as a direct
13:58
effect of good data points inside your software system.
14:05
Now raising prices. are you looking at your client’s
14:08
profitability per service at least twice a year? I’m
14:10
recommending November, December, and just after the
14:13
fourth of July. If you’re doing so, how are you doing it? Are
14:15
you doing is that percentage of increase or a dollar amount
14:18
across the board? Well, with good Data inside your software,
14:22
you can create non emotional pricing so I don’t ever suggest
14:24
raising your prices $3 per visit across the board or four
14:28
or 5% across the board. What we’re going to do is create a
14:32
desired dollar per man hour say fifty or sixty bucks per labor
14:36
or technician in the field and we are going to probably
14:39
include our credit card processing fees in there. So,
14:42
it’s part of our overhead recovery per man hour. We’re
14:45
charging that out to the folks that we’re doing work for.
14:47
Then, we’re going in and running a off the toaster of
14:52
the job costing report. So, this is a direct export out of
14:56
service autopilot right here on this lawn mowing job. We’re
15:00
charging $54.28 here on this actual revenue per man hour.
15:05
we’re generating $54.28 and $60.31. So on average, we’re
15:12
averaging $57.30 per man hour. Okay, so if our goal is $60 per
15:18
man hour, we should be charging on average an extra $2.56 per
15:24
cut raising our price from 5428 to 5684. Once again, this is
15:30
non emotional price raising based on data in It’s good and
15:35
this is what is driving success in service Businesses that are
15:38
taking the emotions out of their head and all the math out
15:40
of their head and driving it with real-time data from the
15:43
software. So, we need to make sure we got all that data in
15:46
there so we can get the data out for these approaches. So,
15:49
there is a new version two KPI and accountability report that
15:54
is made by simple growth here as a certified advisor and this
15:57
is something we do in our KPI and accountability package but
15:59
that hard copy report I was just showing you is Right now,
16:04
what we’ve done is we do a daily weekly report. So, the
16:06
report automatically Emails you says, hey, did you hit your
16:09
hourly goal as a percentage? So, right here as a percentage,
16:14
if you hit your budget, the time might be 100% and 125%,
16:18
you’re 25% under budget which is good and if you’re under
16:21
like say ninety, you can have a conversation with your team.
16:24
say, hey, you only gave 90% with a quality standard. So,
16:28
that is really important. I think in my opinion that we
16:30
need to hold somebody on a daily cadence in your business
16:32
response. To report this out every day for each crew and the
16:36
company as a whole and then the following Monday, we review the
16:39
last week so we’re not waiting to make decisions of how
16:42
financially profitable we are until the end of the season
16:46
when it’s too late. In addition, a lot of us business
16:49
owners in the early days at least and a lot of people
16:52
probably watch us are running their business success as their
16:55
business bank account balance. What I mean by that is if
16:57
there’s money in the bank, they must be making money but in
17:00
reality, you may not be making money or you have some crews
17:03
that are carrying the company on its back and other ones that
17:06
are bleeding. it dries. We need to make sure we are going in
17:09
with non emotional approaches as our profitability for these
17:13
jobs. So, what we’ve done in our example here is we’ve
17:16
created some Data here for these green cells. So, is there
17:18
a price? Is there budget time? Is there a good clock in and
17:21
clock out not under a minute where the guys or girls got to
17:24
the job? Did the job got to the job and we’re like oh **** we
17:27
didn’t clock in clock out. we gotta clock in and clock out to
17:29
get the next job. So, this is going to ensure those data
17:31
point are good. So, in the next sheet, you’ll see there are
17:34
some red boxes in here. So, this is just another example of
17:37
how much we need to raise our price for the year. We have a
17:40
statistical mean to say twenty to 25 stocks for that service
17:44
but the way we built this report is an idea is these red
17:47
cells. There’s no actual hours clocked in and clocked out so
17:51
you need to go back and fix those before you can actually
17:54
go in there. Now, a lot of people will try to suppress bad
17:57
data but whether it’s good or bad, you need to know that so
18:00
you can bait your financial decisions on there. So, the
18:03
idea of this automated report with the logic of red or green
18:07
is a Vi clue that somebody in the team needs to fix that
18:10
before we go out and make a financial decision to raise
18:12
that price or keep it the same. So, the last thing I’ve got for
18:17
you is I’m going to actually dive into essay and talk about
18:18
the dispatch and close out day screen and why it’s going to be
18:22
so essential to your success of good data in good data out and
18:26
data with no emotion decisions. So, as we dive into my test
18:30
account here we are on the closeout day screen dialed into
18:34
one crew. Now, there’s three or four different things you need
18:38
to be looking at but before we look at them, I’m going to
18:41
highly recommend that if you’re watching this recorded you is
18:44
this open up essay. I’m going to show you how to open this up
18:47
and create data points for success. I’m going to go up to
18:50
the upper right hand corner and I am going to go to columns and
18:54
I am going to go in and top end variants product total and
19:01
actual hours. Now, there’s no product on here but what this
19:04
will do refined if you’re using products for design build or
19:07
other product based services is it will take your later
19:11
separately in your product. So, you have a clearly defined
19:14
number of well your grossing based on per man hour and not
19:18
just your product lumped in there. So, main things is we
19:22
want to make sure is we have a time start and stop down the
19:25
line. That makes sense budgeted time. Now in this test account,
19:29
this job here has no price that’s not uncommon when we go
19:32
in. So we obviously want to make sure we’re billing it out.
19:34
If it’s part of an installment contract where we get build out
19:37
the same amount each month for all the services. it should add
19:41
up to what that part of that lawn mowing includes in that
19:43
maintenance contract and then under the contracts whether
19:46
it’s Vtwo or Vthree, you can put that included inside the
19:49
contract and associate this service to the track so it
19:52
doesn’t double bill. Once again, no data in no Data out
19:54
so we need good start and stop times budgeted time and a price
19:58
for every job that’s in the system and in addition, we want
20:03
to see that budget versus actual. So if you look just at
20:05
ours 8.74 hours and we’re budgeted twenty-one. well, they
20:09
must have crushed it. Well, that’s only based on one
20:12
person. So we look at the two men times 8.74. we actually
20:16
have 17.48 Man hours and we’re budgeted 21.6 still a win under
20:21
budget but we don’t have that data that a look at it without
20:25
actually opening that up. So, and we want to have the product
20:28
total and the other things with variants in here. Now, the
20:33
second thing is you don’t want to go out and have to recreate
20:35
the wheel every time you open the screen up. So, I’m going to
20:38
recommend is you go out here, click on the closeout day
20:41
screen, create a view, and call this the close out day screen
20:45
with actual hours slash budgeted or actual hours and
20:49
product and now we just click on that view and it pulls that
20:52
up each and every time. So, these are just a few of the
20:55
things that I am going to highly recommend. That you look
20:59
at in your service business when you’re going out to create
21:03
good Data in there to create non emotional decisions. So,
21:07
Data talks emotion walks So we are going to need to go in and
21:10
create those cancellation reasons. Estimate one reasons
21:14
every job should have a budgeted time with projected
21:18
profit per man hour and we’re also going to go in and utilize
21:22
the reports once we have good data in there and make non
21:25
emotional decisions on price raising not certain amount of
21:28
dollars across the board or percentages you’re going to
21:30
what you’re doing there is you’re alienate your most
21:31
profitable clients. So, if I’m making $100 an hour and I only
21:35
why would you ever change the price on that? I wouldn’t, I
21:38
don’t think you would either. Why don’t you think about it
21:40
that way? So, we want to go in and dial that in and service
21:43
autopilot will be our tool to collect those non emotional
21:46
data points and then under reports, we run some of the pre
21:49
can reports under the little toaster oven and drive those
21:52
reports for financial success and accountability within your
21:55
office and management team. So, hopefully you found that
21:59
helpful in creating a cadence for 2021 success in creating
22:04
data points inside service, autopilot, and proper setup.
22:07
So, we’ll see you again next week. 1 PM Eastern 12 PM
22:11
Central right here on Facebook. SA Weekly Talk show your host
22:15
Mike Callahan helping you go out and outlet and out dominate
22:19
your competition and this week, we’re going to go out and do
22:22
that through non emotional Data. Making decisions on data
22:26
not emotions and service autopilot once set up correctly
22:29
and utilize with accountability will be just that tool. We’ll
22:31
see you again next Friday, 1 PM East or 1 PM Eastern 12 PM
22:35
Central. Mike Callahan, your host of the SA Weekly Talk
22:38
Show. If you like this show, you might want to check out our
22:42
resources at WWW dot start simple Growth.com. While you’re
22:48
there, enter to win an estimator Chatbot Mike Callahan
22:52
is available for private coaching.

How to outsell your competition (the new way of sales)

Video Transcript

00:02
Welcome back to Callahan’s
00:03
corner, where you ask the
00:05
questions we answered live
00:06
right here on Facebook so one
00:08
of the questions that was
00:09
submitted is Mike. What is your
00:12
opinion of a new way? people
00:14
are buying services in 21 and
00:18
beyond. So what I’m gonna do is
00:21
go in and show you what we’ve
00:22
been doing in my service
00:23
business to be on the bleeding
00:25
edge um the last four or 5
00:27
years and why it is so. So
00:31
important if you want to be
00:33
successful and continue to grow
00:36
and scale your service business
00:38
in the new shift of buying with
00:40
coveted and everything else
00:41
that’s going on in the world
00:43
right now, this is absolutely
00:46
necessary in your service
00:47
business. so I’m gonna take
00:48
some time right now and break
00:49
this down so general fashion.
00:51
I’m gonna open up the screen
00:52
here um and show you what we’ve
00:54
got here but we’re gonna be
00:56
talking about is the future of
00:58
new sales and uh if you’re
01:00
watching live or on the based
01:02
on the live here, I just wanna
01:03
make sure you can see it. You
01:04
hear me looks like we’re okay
01:05
on the screen so I’m gonna dive
01:05
into this. Any comments or
01:08
questions and live version
01:08
happy to answer or in the
01:10
recorded version, but we’re
01:11
gonna do and dive in and talk
01:12
about the future of new sales
01:14
and how this is gonna be
01:15
instrumental shift in your
01:17
service business. How you can
01:18
go out and dominate your local
01:20
market and be the competitive
01:22
driving force in your market so
01:24
without any further delay to
01:26
get in this, you may ask Mike.
01:28
How are you an expert in this
01:30
and why should we trust you
01:32
talking about this next 35 or
01:33
40 minutes when I really deal
01:34
with it demystify the new. In
01:36
buying habits well, we’ve been
01:38
doing it in my service business
01:39
for the last five or 6 years.
01:41
um we sold about 60% of our
01:43
snow removal business um
01:44
through this process and a very
01:46
large portion of our lawn care
01:48
landscape maintenance. uh we
01:49
are um at at simple Grove and
01:51
customer acquisition specialist
01:53
certified through digital
01:54
marketers or agency Partners
01:57
certified through testing in
01:58
both these platforms with many
02:00
chat as well in conversational
02:01
marketing and bots and
02:03
everything else in between. So
02:04
I’m gonna go in and show you.
02:05
What this is all about uh but
02:07
first of all I want to get a
02:08
little credit to where credit
02:10
through um we aren’t just some
02:11
guys and girls off the street
02:13
that have built us out and try
02:14
to figure it out. Uh we’ve gone
02:15
in. We’ve done the homework
02:16
We’ve got certified um we’ve
02:18
got the certification to prove
02:20
it so as we’re diving into
02:21
this, the first question I got
02:23
for everybody watching here
02:24
live and recorded is what do
02:26
these companies have in common
02:27
Amazon? Netflix Uber maybe door
02:29
dash Insta cart Well if you’re
02:33
watching the live version type
02:34
in right now in the comments,
02:35
What do you think these
02:36
companies have have in Amazon,
02:38
the Netflix and Uber cuz this
02:39
is gonna be one of the.
02:41
Elements we go to figure out
02:43
how do we take our service
02:45
business to where it is now in
02:47
exponentially go to the next
02:49
shift in buying habits. So I’ll
02:50
give you a second or two in the
02:52
comments type in what do you
02:53
think these companies have in
02:55
common um and then I’m gonna
02:57
let you know what it is and
02:58
show you how you can utilize
02:59
what Amazon Netflix and Uber
03:01
have figured out already and we
03:03
can utilize this in our service
03:04
business to go out and dominate
03:06
our market in 2021. And what
03:11
they are some great answers in
03:12
the live version here, but what
03:13
they are is Amazon Netflix Uber
03:14
door dash Grubhub all of these
03:17
other companies what they have
03:19
figured out is how to deliver
03:21
real-time buying experiences
03:23
that today’s consumers want and
03:25
not only do they want they now
03:27
demand it the way service
03:29
companies have been doing
03:30
business in marketing and sales
03:32
is literally broken and
03:34
outdated and 99% service
03:36
companies, Marketing and sales
03:38
process are built for consumers
03:39
buying habits of the past.
03:42
They’re disappearing. so if
03:42
you’re watching. Um it’s a
03:45
little bit late tonight, but
03:46
it’s worth hanging on and
03:48
watching this because I’m gonna
03:48
show you how to revolutionize
03:50
your sales and marketing
03:52
process and an exponential
03:55
amount of time back to your
03:56
service business. um by doing
04:00
this so as we’re diving into
04:01
this, we’re really gonna
04:02
demystify this and I’m really
04:04
excited to do that. So in the
04:07
beginning we’re gonna dive into
04:09
the question of what has been
04:12
at the core of the buying
04:13
process since day one. So where
04:15
has the sales process? Uh begun
04:18
and where do we need to start
04:20
as a service business before I
04:21
dive into that I wanna use a
04:22
quick analogy if you jump back
04:24
to the last slide of thinking
04:25
about Amazon, Netflix and Uber
04:27
and how they have figured out
04:29
the real time buying
04:30
experiences that today’s
04:32
consumers demand. So imagine as
04:34
we’re just rolling off this
04:35
holiday season, you go into a
04:37
big box store you’re going into
04:38
into a best buy or equivalent
04:41
and we’re going to buy this big
04:43
flat screen TVs, just like the
04:44
one behind me here um wicked
04:45
sells on. So you’ve got cash in
04:48
hand, you check out the TV and
04:49
you’re like I wanna buy that
04:51
TV. so you go to the cash
04:52
register into your surprises.
04:54
No one’s there, but what you’re
04:56
gonna find is a clipboard and
04:57
it says literally put your
04:58
first name last name your email
05:00
your address and your phone
05:02
number and when it’s convenient
05:04
for us, we’re gonna call you
05:06
back and sell you that TV well.
05:08
I don’t know about you folks
05:09
but that’s not the way I buy
05:11
anymore and that’s the way our
05:12
lawn care home cleaning
05:13
customers buy anymore. They’re
05:14
gonna go on their phone.
05:15
They’re gonna. On Amazon Prime
05:16
and they’re gonna order that
05:18
same exact TV for the same
05:19
price are probably better and
05:21
they’re gonna have delivered to
05:22
their front door in probably 2
05:23
days or less with no shipping.
05:25
That is what our consumers
05:28
buying our service business
05:29
services are expecting and now
05:31
demanding in coveted um and the
05:35
and the pandemic is accelerated
05:37
this on-demand buying so when
05:39
people are cooped up and they
05:40
couldn’t go to the stores or it
05:42
was hard to go to the stores
05:43
and they were scared to go to
05:45
the stores um they didn’t
05:45
wanna. Around their house or in
05:47
their house, doing an estimate,
05:48
they wanted to be able to go
05:49
out and buy it on their time on
05:52
demand. I’m gonna show you how
05:53
to do that in your service
05:54
business So the question II
05:56
propose for Devin is what have
05:58
been at the core of that buying
06:00
process since day one well,
06:02
this is where our sales process
06:03
needs to start and what that is
06:06
is a conversation between a
06:08
buyer and seller and what we
06:11
call that is conversational
06:12
marketing A focus on the power
06:15
of real-time conversations. I’m
06:16
gonna show you how to automate
06:18
this and pull a live person
06:20
into this conversation to close
06:21
more sales. And deal with the
06:24
hottest and most qualified
06:25
leads in your business in real
06:27
time to close sales, and yes,
06:29
even while you’re sleeping um
06:31
so principles of conversational
06:32
marketing sales as we dive into
06:34
this on this chart here we’re
06:36
looking at some other things.
06:36
so we’re looking at the old way
06:39
of business centric model and
06:40
the new way of
06:42
customer-centric. so the new
06:44
ways we wanna be customer
06:44
centric so the consumer wants
06:47
to be treated like a person
06:48
they want to buy on their own
06:49
terms and timeline. that’s it
06:51
on demand buying they want to
06:52
engage others. Own terms they
06:55
want an experience that’s
06:56
personalized to their needs.
06:57
They don’t care if it’s
06:59
automated, but if it’s
06:59
personalized and feels live,
07:01
they’re good with that and they
07:03
want to find what they need now
07:06
the old way of doing business
07:07
and I’m gonna suggest this is
07:09
probably what most service
07:11
businesses watching this are
07:12
doing is we have to qualify
07:14
They have to be qualified the
07:15
company we have to follow up
07:18
They’re gonna get random emails
07:19
and calls when they’re busy and
07:20
they’re not gonna be
07:21
personalized or based where
07:22
they’re at in the customer life
07:23
cycle. Um they’re gonna get a
07:25
generic experience that isn’t
07:27
personalized and they can’t.
07:29
Find the right information fast
07:31
enough so conversational
07:33
marketing with the process. I’m
07:35
about to show you here will
07:37
scratch one of these old
07:38
business models that does not
07:41
work anymore and we’re gonna
07:42
shift to the new buying habits
07:44
and demands of today’s
07:46
consumers So first question I
07:49
got is your website leaking
07:51
revenue and I’m gonna suggest
07:53
that 99% of the people watching
07:55
this live or recorded is there
07:57
is some massive. In your
08:00
website and you’re losing money
08:02
day in and day out, you don’t
08:03
even realize it. So how does
08:05
your website stack up? So if
08:08
we’re in a large room of five
08:09
or 600 people, you’re
08:11
traditionally do these talks.
08:12
Um we would ask for a show of
08:14
hands but virtually um I’m
08:15
gonna say do you have a context
08:17
Oscar so something you can fill
08:19
out on the website and it sends
08:21
an email to your office or
08:23
notification where you follow
08:24
up. Do you have an estimate
08:26
request form. I’m gonna go on.
08:28
Do you have an estimate request
08:30
form that automatically enters
08:31
that lead into your software
08:34
and requires somebody with a
08:36
deadline to follow up with an
08:37
estimate request. We didn’t say
08:38
twelve or 24 hours. Do you have
08:40
something called the lead
08:42
magnet now if you’re driving
08:43
traffic organically or paid to
08:46
your website, but the consumer
08:48
is not ready to engage with a
08:50
form or a bot and a lifetime
08:54
conversation. do we have
08:54
something called a lead magnet
08:56
and this is something we give
08:57
away a value. So maybe it’s the
08:59
six ways to have the
09:00
best-looking lawn on the
09:02
street, so we give them
09:02
something of value in exchange
09:03
for the first name last name.
09:04
Email. So we’re building a list
09:06
to nurture and going out to
09:08
market to do you have an
09:10
automated estimate tool So does
09:12
it automated estimate to go in
09:14
and ask some questions and
09:14
qualify them if they’re in your
09:16
service area? go out to a
09:18
product like Zillow or some
09:19
other database, get the square
09:21
footage of the home or the lawn
09:22
and automatically calculated
09:24
price based on your pricing now
09:26
does your automated estimating
09:28
tool if you haven’t have
09:30
two-way interaction for a live
09:31
person to hop in and close
09:33
sales. Hottest most qualified
09:35
leads in lifetime during
09:37
working hours and do you have a
09:39
chatbot loan or a chatbot that
09:41
estimates and a chip they can
09:43
communicate with prospects in
09:45
real time for customer service
09:46
or fas frequently asked
09:49
questions if you’re not having
09:51
all of this and a few other
09:52
things we’re gonna talk about.
09:54
I’m gonna suggest you are
09:55
losing money each and every day
09:56
in leaking revenue off your
09:58
website. We’re gonna show you
09:59
how to fix that in the next few
10:01
minutes. so as a traditional.
10:04
Website We’ve got visitors
10:05
joining your website. They’re
10:08
hitting a estimate request here
10:09
if you need an example of the
10:10
lead magnet, something of value
10:12
the first name last name email
10:15
um that is it, but the idea is
10:16
we’ve got about a five step
10:18
process here if somebody hits
10:19
your website as a visitor, they
10:21
need to fill out a form
10:22
somebody needs to respond to
10:23
that form. Uh there’s gonna be
10:25
an email or two or phone call
10:26
in between. We gotta physically
10:27
enter them into our cm or our
10:29
software. We’ve gotta qualify
10:31
that we actually do the service
10:32
their inner. Area and then we
10:34
need to call and quote them and
10:36
then convert that process into
10:38
a customer. That’s at least a
10:40
five step process in the
10:41
traditional service business
10:42
and a lawn care home cleaning
10:44
scenario um the problem is even
10:47
when they fill out that form
10:48
and 58% of the companies in the
10:50
service industry don’t fill out
10:51
or don’t follow up with people
10:53
that actually fill those forms
10:55
out so the solution is to add
10:58
time messaging to your website
11:01
and your Facebook post and your
11:03
Facebook and Instagram um
11:04
pages. So if you’re watching
11:07
this and you’re part of this
11:09
fifty-eight on you because 58%
11:12
of your competitors are not
11:14
following up with people
11:15
actually engaging with the
11:17
website and wanting a real-time
11:19
conversation. But they’re not
11:20
getting they’re feeling at the
11:21
form, saying hey, I would like
11:22
an estimate for lawn, mowing or
11:23
landscape maintenance and those
11:25
service companies are too busy
11:26
or they’re not paying
11:27
attention. They’re not
11:28
following up to the solutions.
11:29
We’re gonna show you how to add
11:30
real time messaging to your
11:32
website and your social media
11:33
outlets to close more sales and
11:35
create a real time. I’m on
11:37
demand buying solution for your
11:39
clients now what we’re gonna do
11:42
is use artificial intelligence
11:44
AI to provide 24/7 service
11:47
chatbots are going to be there
11:48
to reduce those tedious and
11:50
repetitive that people don’t
11:51
wanna do. we’re not looking to
11:53
replace your staff, but we’re
11:55
looking to buy the time back
11:58
and check outs are gonna
11:59
supplement the people in the
12:01
sales process and address these
12:03
commonly asked questions and
12:04
get your people in front of the
12:05
hottest most qualified. Leads
12:08
when they’re ready to buy and
12:09
if it’s in the middle of the
12:11
night or while you’re out in
12:12
the field working these
12:14
chatbots can continue to
12:15
qualify and quote while you are
12:18
not available so the idea is if
12:19
they’re hitting your website
12:21
and they don’t have the ability
12:22
to have a real time buying
12:24
interaction They’re gonna go to
12:26
your next competitors website
12:27
that has it so I recommend
12:29
being the first in town that
12:30
has this um and I’m gonna show
12:32
you some examples of some
12:34
people uh my uh one of our
12:35
clients we. With uh Garrett
12:37
Matthews, good time buddy um in
12:40
Shreveport, Louisiana took a
12:43
$3000 ad spend in a 2 months
12:46
created about $300000 of sales
12:49
for the whole entire year value
12:50
or about $1.4000000 of client
12:54
lifetime value through an
12:55
automated bot Trust me folks
12:57
this works and it can be done
12:58
in lawn care and home cleaning.
13:00
We have another home cleaning
13:01
folks that uh did about $110000
13:04
worth of yearly revenue. uh. On
13:06
the bot fully automated in
13:08
about a month so conversational
13:10
marketing is a blueprint um and
13:12
this is a visual representation
13:15
So um what page are they on?
13:18
are they looking for home
13:19
Education Intent blog
13:22
information Um who are engaging
13:23
is an anonymous person so
13:25
through the bot they can be
13:26
anonymous or known through a
13:27
Facebook profile are they
13:29
returning um are they going in?
13:32
are they the ideal customer
13:33
profile? We can go in and
13:35
engage them in qualify them um
13:36
are they an existing? Looking
13:39
for an additional quote or
13:40
additional information uh where
13:42
did they come from? Did they
13:44
come directly organically on
13:45
your website? was it from a
13:46
paid ad through paper? Click or
13:48
um Facebook uh it through a
13:50
nurture campaign. Organic a
13:52
webinar um or training event
13:54
maybe at a nursery or a blog
13:56
content, and then why are they
13:57
there? So do they have a
14:00
question? Do we need to educate
14:02
them qualify and deliver um do
14:04
they need support or is an
14:06
issued customer service and
14:07
now? Customer decides when we
14:11
are taking this system and
14:14
automating and personalizing it
14:15
based on where the customers at
14:17
and what they want at that
14:18
given time, we’re not forcing
14:20
them to fill out a form and
14:21
tell them we’ll get back to you
14:22
when it’s convenient for it now
14:23
we’re gonna get not gonna get
14:24
rid of that form, but we need
14:26
to marry up this uh next shift
14:27
in buying habits cuz the
14:28
majority of people are starting
14:30
to shift to conversational
14:31
marketing on demand buying so
14:34
chatbots here to assist forms
14:34
of people in the sales process.
14:36
So hey well. To our uh
14:39
business, are you interested in
14:41
quote chat with one of our team
14:42
now get a free quote fill out
14:45
the form and we’ll give you a
14:46
live quote um or an estimate or
14:50
on the simple growth website.
14:51
Hey, How can I help we can
14:52
continue as Mike or as a guest,
14:54
so we have the ability to have
14:57
multiple uh types of bots and
14:59
communication on your website
15:00
for real time buying now the
15:02
new way of converting website
15:05
and social media leads. so it’s
15:07
not just from your website or
15:08
not from social. It’s
15:10
omni-channel marketing so we
15:11
can do this. Text that going in
15:14
and texting estimate to a
15:16
certain number we can go
15:16
through Facebook messenger. We
15:17
can go through a bot on your
15:19
website. We can go through a QR
15:21
code. There’s multiple points
15:23
that we can enter this
15:25
conversation. So as we talked
15:28
about it, our old way of doing
15:30
business is about a five step
15:31
process now when we convert to
15:34
conversation marketing, it’s a
15:35
two-step process, The butt
15:37
qualifies leads 24/7 and then
15:39
conversations with your sales
15:41
reps are spending you’re only
15:42
with the best and most
15:43
qualified leads and now if it’s
15:44
after hours the bot continues
15:46
to go through it does a
15:47
property specific pricing and
15:49
converts them into a customer.
15:51
We wanna go in and remove the
15:52
roadblocks enable leads to buy
15:53
and talk to your brand when
15:56
they. To and not when it’s
15:59
convenient for your business so
16:00
if you are going the old way
16:02
with strictly a requested
16:03
estimate, you are literally
16:05
telling your customers you’re
16:06
not important and I’ll get back
16:07
to you when it’s it’s available
16:09
and comfortable for me. That’s
16:10
not what consumers are doing
16:13
right now, they’re going into
16:14
Uber, they’re going into L
16:16
they’re going in the Insta cart
16:17
and they are going in right now
16:20
and doing on demand buying. so
16:22
if you’re not doing this in the
16:23
service business, you are
16:25
missing out um so whoever get.
16:27
Closest to the customer wins
16:29
consumers communication
16:31
preferences are changing and
16:32
the question is. will you adopt
16:34
to let your potential clients
16:36
um find your competitor who
16:38
adopts first? are you gonna
16:39
adapt to this technology First
16:41
messaging eliminates the kind
16:43
the kind gap between lead
16:45
capture and qualifications. So
16:47
we’re condensing that in
16:48
instead of five steps, we got
16:51
two steps. we’re making it on
16:52
demand and distinct lead forms
16:54
are not acknowledging the
16:55
person’s presence on. Website
16:58
and some people are not willing
16:58
to give their information to
17:00
those forms, but with bots we
17:02
are collecting data to a real
17:04
time conversation that feels
17:05
natural like you and I are
17:06
talking so if we go back to the
17:08
beginning of time when we’re
17:10
talking about what was at the
17:11
basis of a sale, it’s a
17:13
conversation between two
17:14
people, the the seller and the
17:16
and that’s what we’re doing.
17:18
We’re going back to the basics
17:19
and automating and creating a
17:21
real time on demand buying
17:23
situation. so there is basis.
17:26
Three or I’d like to call it
17:27
one two and three a three B
17:30
parts of the process They are
17:33
captured qualify and connect um
17:34
and we’re gonna break this down
17:35
so your sales team is gonna
17:36
spend more time talking with
17:38
leads person-to-person in less
17:41
time doing the tedious and
17:42
mundane task. I’m gonna show
17:43
you some staggering statistics
17:45
of the amount of time that’s
17:46
gonna buy back if you had one
17:47
full-time sales person. so if
17:50
you’re still the owner operator
17:51
you have admin doing sales Um
17:53
some of the stats I’m gonna
17:54
show you next. slides are gonna
17:55
be pretty staggering. Um so the
17:57
first thing is capture uh so
17:59
we’ve got the website bot that
18:02
pops up on social media bot and
18:04
we can fill out the form or
18:05
have a live conversation um
18:07
another option here is the
18:09
bottom on social media. Hey we
18:10
specialize in home cleaner lawn
18:12
care. Click below to get your
18:13
free personalized estimate. get
18:15
a quote and it looks like the
18:16
bod typing and ask for your
18:18
address your zip code and then
18:20
it will give you property
18:21
specific pricing based on
18:23
statistics from Zillow or um
18:24
other databases. Pull that in
18:26
and capture that for you so
18:29
next thing is step two. We’re
18:30
gonna qualify so are they in
18:32
your service area so we don’t
18:34
wanna talk to them if they’re
18:34
not in your service area. So
18:35
this is a bot that we built out
18:37
here um so these are all the
18:38
postal codes that we this
18:41
customer service so if they met
18:42
this criteria cool. Hey good
18:44
news you’re in our service
18:46
area. We got a few questions to
18:46
get you a quote in the next
18:48
minute or two. Oh wait a minute
18:50
you’re not in our service
18:50
unfortunately did not expand
18:52
your your area yet um we’ll
18:54
keep you on the list and we
18:55
experience. Into your area uh
18:57
and your neighborhood will let
18:58
you know so imagine as you’re
19:00
growing the scale of business
19:00
um when um when you an ex
19:02
geographic area that’s just
19:03
outside your region, you have
19:05
to go and spend a tremendous
19:07
amount of money to go out in
19:09
architecture. What if you’re
19:10
building a database if people
19:11
are hitting your website or
19:13
social media, we’ve already
19:14
created a database so we go in
19:16
and filter down to that area.
19:18
We’ve already got people in
19:19
here. Hopefully we’re nurturing
19:20
them um and the good news is
19:22
we’ve qualified so if we’re
19:24
spending time to do this. We
19:26
already know they’re qualified
19:27
and they meet the criteria of
19:29
being in our service area.
19:31
That’s a non emotional buyback
19:32
of time once again, we’re
19:33
getting from the most qualified
19:36
and hottest leads at the time
19:38
we need to so the bots doing
19:39
that repetitive task with
19:41
qualifying Next thing is
19:43
connect um we’re gonna go in.
19:44
Hey how often would you like
19:46
that service weekly by week
19:47
every three 4 weeks Real-time
19:49
estimate request. We’re gonna
19:50
capture the opportunity when
19:51
the lead is hot and ready to
19:53
buy in real time now. Is gonna
19:57
be connect again Awesome. Your
20:00
first usually takes a little
20:01
bit longer to get in shape your
20:04
first cleaning or first lawn
20:05
mowing is this price and then
20:06
the reoccurring service is this
20:08
price and in this home,
20:10
cleaning example, we do some
20:12
long-term as well. We’re
20:12
telling them how many bedrooms
20:13
and bathrooms have we haven’t
20:15
asked in that, but we pull that
20:16
data from that database or
20:17
Zillow um and we in the long
20:19
term example, we pull in the
20:20
square footage of the yard so
20:21
some of these things they don’t
20:23
tell us we actually reconfirm
20:25
and build. Knowledge and trust
20:27
in the process, and at this
20:29
point, we don’t need a human in
20:30
here. This happens
20:31
automatically 24/7 now if you
20:33
wanna jump in you absolutely
20:34
can and your closing ratios
20:36
will exponentially go up even
20:38
higher. So we’re gonna click
20:38
get started and they’re gonna
20:39
sign right right up here can
20:41
either have a disclaimer like
20:42
hey Mike. I’m not totally
20:43
comfortable with having this
20:44
close all these sales around
20:45
the bat. You can have a little
20:46
screaming like hey um a real
20:48
person’s gonna confirm this in
20:49
the next 24 hours and we’ve
20:51
already got you to you to
20:52
schedule. We’re gonna on the
20:53
schedule. so that’s why we’re
20:54
driving out here so website bot
20:56
should also include an exit
20:58
pop-up to reengage, leads and
20:59
clients on your website. so
21:00
when they go to leave that
21:01
website. Or the social media
21:04
boom this pops up. Hey, get an
21:05
instant quote for your lawn
21:06
services. We’re engaging in
21:10
real time and closing more
21:11
sales so a price matrix helps
21:13
speed up the essence once
21:14
again, we go into into a
21:15
product like Zillow and other
21:16
databases, but we use that
21:18
Zillow information to collect
21:19
the square footage of the
21:21
property quickly. We simplify
21:22
the process by turning anybody
21:24
in your office into a real-time
21:26
estimator if they jump into the
21:27
live chat and we stop money
21:29
from money from being left on
21:30
the by removing the Cuban
21:33
element of pricing so
21:34
emotionally sometimes. We lower
21:35
our price that doesn’t happen
21:37
with the box. The box goes in
21:38
it charges what they should
21:39
charge and it closes it 24/7 so
21:42
quote pricing in three
21:44
different formats. You’re like.
21:45
I’m not sure if I wanna do an
21:47
exact price. I’m not
21:47
comfortable that if it’s
21:49
automated, that’s okay we can
21:51
automate this or if you’re
21:52
doing it yourself we can
21:53
automate this in three
21:54
different ways we can do exact
21:55
pricing high low price range or
21:57
hourly with time and materials,
21:59
so these bots can quote it
22:02
pretty much every way you would
22:03
personally quote in-person
22:04
exact price high low range or
22:07
hourly with TM. so the next
22:07
thing you wanna. Some newbies
22:09
contact information right in
22:11
the box and we wanna focus in
22:13
here on the left of phone calls
22:16
at SMS text messaging so
22:19
one-to-one automated
22:21
communication so email
22:22
marketing is not dead, but what
22:24
we wanna do is take them out of
22:25
the box and create a process
22:28
that we call omni-channel
22:29
marketing so we’re gonna
22:31
automate our conversation
22:33
through a bot text messaging
22:35
phone calls and emails and
22:36
believe it or not email
22:37
marketing still crushes right
22:40
now when it’s personalized and
22:41
automated based on where
22:42
they’re at in the buying
22:43
customer life cycle. So, hey,
22:46
awesome uh in order to get your
22:47
property the schedule we just
22:48
have a few things to confirm
22:50
what is the best number to have
22:52
on file you put that in so now
22:53
we’ve got their phone and SMS
22:56
email Okay. What’s the best
22:57
email to send a copy of your
22:59
quote? We’re grabbing the email
23:02
So now we’ve created ability to
23:04
do omni-channel marketing and
23:05
market to them on the channel
23:07
that they prefer and close more
23:09
sales automated so we wanna
23:12
seek and automate your leads
23:13
and client data. Automatically
23:16
so from your website, social
23:20
media um or a website form QR
23:23
code. We’re gonna go in and
23:24
sync through Zapier and AP and
23:27
go into such software such as
23:30
service Autopilot, Zen made um
23:33
job or service monster Nice job
23:37
uh customer factor just to name
23:39
a so a few so once they hit the
23:42
website, social media or a QR
23:44
code or other landing pages we
23:44
can go in and. Ride them in and
23:47
automatically enter them in as
23:49
a lead with all their
23:50
information into your um
23:53
software and then drive uh
23:57
automations through all the
23:59
platform that we have wanna say
24:00
what’s up to Darryl what’s up
24:00
brother? how you doing um and
24:03
now we’re gonna talk about the
24:04
new rules of engagement on
24:05
Facebook so as of March 4th
24:07
2020, uh after 20 hours, you
24:10
can’t broadcast a one to many
24:11
communication via Facebook
24:12
messenger. uh a lot of
24:14
marketers thought this was a
24:16
negative thing. I think it’s a
24:16
positive thing cuz people don’t
24:18
wanna be spam if we are good
24:20
marketers, we’re not gonna be
24:21
spamming our clients. Again,
24:23
the body is gonna collect our
24:24
email phone number for
24:26
cellphone and it’s gonna allow
24:28
us to do omni-channel marketing
24:29
so we’re gonna go through email
24:31
automated personal phone calls
24:34
SMS, which is text messaging
24:35
and ringless voicemail bombs.
24:37
ring voicemail is if you don’t
24:38
wanna make those phone calls,
24:40
it hits the cellphone on file
24:41
It looks like a missed call
24:42
doesn’t ring, and it leaves a
24:44
prerecorded message um for me
24:46
that looks personalized like
24:47
hey, it’s Mike from Kelly’s
24:48
launcher. so sorry I miss you.
24:49
but I wanna follow that on that
24:52
um estimate that we gave you
24:53
over um the messenger. Uh but
24:57
uh yesterday if you have any
24:58
questions if you do call me
24:59
back at this number, if not
25:00
feel free to accept that online
25:02
essence, so we can automate a
25:03
personal line but automated
25:04
estimate follow-up and
25:05
statistically, they say 80% of
25:07
all sales are closed at five or
25:09
more touches. so if you’re
25:11
sitting there today and looking
25:12
this live on the record and
25:13
you’re like you know what Mike
25:14
I’m getting my butt kicked by
25:16
those low ballers down the
25:19
street and I can’t compete with
25:20
them. The interesting things
25:23
you may wanna look at it. Yes.
25:23
there are some low bars and I’m
25:25
not a big fan of a low baller,
25:26
but maybe just. Maybe you’re
25:30
competitive on the street isn’t
25:31
a low baller. Maybe they’re
25:33
more expensive than you, but
25:34
what they’re doing is they’re
25:35
following up a five or more
25:37
times on different mediums,
25:40
Omni-channel marketing or
25:41
follow up and if you’re not
25:43
five closing up five times or
25:45
more, then put a comment in
25:45
here in the library. record
25:46
version Are you is your service
25:48
business? Follow up five or
25:50
more times at every single
25:51
estimate you drop off. I’m
25:54
guessing you’re not unless
25:54
you’re using the simple growth
25:56
20 days to close cuz that’s
25:57
where the magic. Happens but if
26:00
you’re not doing this 80% of
26:02
all your 80% of all the sales
26:05
in your city are going to the
26:08
individuals statistically that
26:10
consistently follow up on every
26:11
estimate, five or more times.
26:13
that’s the big play there um
26:14
and that is a a big shift is
26:17
where automations and
26:18
conversational marketing with
26:20
these bots come into play so
26:22
bots are perfect for the Faq
26:24
frequently asked question um
26:24
and they take the frequently
26:26
asked questions. take the time
26:27
away from yourself. The leads
26:30
ask your bot question ask
26:32
questions in your answers We
26:34
cater the experience to the
26:34
needs of each lead, so it’s
26:36
kinda like when you’re a kid,
26:37
the old choose your own
26:38
adventure well if you go to
26:41
simple growth, systems.com down
26:42
here in the little scrolling
26:44
thing and the bottom right hand
26:45
corner, you can demo some of
26:46
our bots and I will tell you
26:48
can spend a couple hours in
26:49
there. Choose your own
26:50
adventure and you’ll see
26:52
exactly what I mean, but we’re
26:53
gonna cater that experience to
26:54
what you wanna see and when you
26:55
wanna see it how you wanna see
26:56
it. That’s what we’re
26:56
suggesting on your. Business
26:59
website and bots are gonna
27:01
provide that self service to
27:02
the information your consumers
27:03
are looking for 24/7 if you’re
27:05
not gonna provide it to them.
27:07
They’re gonna go to your
27:08
competitor that is willing to
27:09
adopt this technology next or
27:12
first and give it to em so be
27:13
the first to adopt to this in
27:14
your market. You will not be
27:17
sorry and we’re gonna automate
27:18
those tedious and repetitive
27:19
task that people are doing or
27:21
hate doing and you as a
27:22
business owner Manager Hate
27:24
Managing a babysitting trust
27:25
me. me. This beautiful thing
27:26
when you don’t have to manage
27:27
it. your folks are happy
27:29
because they don’t have to do
27:29
it so sinking bots to your. Or
27:33
your faith your service
27:34
business saves your office time
27:37
and your money and how are we
27:38
gonna do that? We’re gonna do
27:39
by eliminating the most of the
27:41
data entry that must be done in
27:43
your CRM or your software um
27:46
and your cells can concentrate
27:48
on what they do best in your
27:49
sales team that they’re good
27:50
and you built the right sales
27:52
shouldn’t be building
27:52
relationships and closing deals
27:55
on average of full-time sales
27:56
person at a 52 week schedule
27:58
works approximately 2000 hours.
28:02
With bots and artificial
28:04
intelligence, it will save your
28:06
uh sales person each individual
28:08
one approximately 832 hours a
28:12
year this adds up to 20 weeks
28:15
of more relationship building
28:17
and sales and the question is
28:19
how many more sales could you
28:21
make in twenty or now
28:25
twenty-one if you can automate
28:26
the repetitive and tedious task
28:28
and all that data entry by
28:29
seeking a box to your cm or
28:31
your software and allowing.
28:33
Your sales people to gain an
28:35
extra 20 hours a week of sales
28:37
and relationship building and
28:38
decreasing those sales. now,
28:40
maybe you got a protein. a part
28:41
time sales person either that
28:43
the case an extra 10 weeks of
28:45
sales. I guarantee those are
28:47
gonna be bottom line profits
28:49
and exponential growth in your
28:49
business. This is what we saw
28:51
in my business when we adopted
28:53
this new ship to technology um
28:54
when no one even heard about
28:56
it, five or 6 years ago, so
28:58
before we close this out, I’m
29:01
gonna talk about the five steps
29:01
to implement bots in your
29:03
business this year and break
29:04
down how you can. It yourself,
29:07
but the first thing I need to
29:09
ask is will you be the early
29:11
adopter in your market this
29:13
year in in 21? I’m gonna urge
29:14
you don’t be like the taxi
29:16
drivers that thought a
29:17
cellphone could disrupt an
29:19
industry that’s operated the
29:20
same since 1897 by delivering
29:24
real time buying experiences
29:26
that today’s consumers are
29:28
demanding and you can see that
29:30
shift with Uber, the Netflix,
29:32
the Amazon door dash Grubhub um
29:35
and. Everybody in between this
29:38
is where it’s going so don’t
29:40
fool yourself to think that the
29:42
service industry is not already
29:44
gone this way. Um these
29:47
consumers want this and they’re
29:48
gonna go to the next person.
29:48
Buy this if you don’t provide
29:50
it so whether you get some help
29:52
from simple growth or you build
29:53
it yourself. I’m gonna show you
29:54
how to do this yourself in the
29:56
next five easy steps quick
29:57
before I finish up this
29:58
Facebook live if that’s okay
30:00
with you. so the five steps of
30:02
my bots in your business today
30:04
is step. And real time
30:08
messaging to your website and
30:11
start capturing leads that
30:13
diversify directly and sink
30:15
into your serum So don’t act
30:16
like the body is automated. We
30:17
wanna make it engaging but be
30:19
honest that it’s not a real
30:20
person and give your leads the
30:23
option to fill out a form talk
30:24
to a bot in real time. So we’ve
30:26
got Bill Murray here from Caddy
30:27
Shack uh having a little
30:29
comical uh relief here saying
30:30
Hey, it’s bill from Abc Locker.
30:32
We specialize in residential
30:33
lawn mowing. Click here to get
30:34
your estimate. If you go to
30:36
simple growth, systems.com, you
30:37
can actually test out that bot
30:39
um or may I be further help
30:42
filling out this form. so we
30:43
wanna have the bot, but we also
30:46
wanna have that form because
30:47
some of our consumers aren’t
30:48
necessarily ready to ship the
30:50
majority are so we’re gonna
30:51
deal to both buying situations
30:53
once again, it’s personalized
30:54
based on what they want at the
30:56
time. Step two is where to
30:58
rethink your email marketing
30:59
strategy. real time
31:01
conversation, based at where
31:02
they’re at so whether they’re a
31:04
lead that needs an estimate a
31:05
lead that’s received an
31:06
estimate um we need to talk.
31:08
That we’re gonna automate your
31:10
emails using segmentation sure
31:11
we’re having a personal but
31:12
automated conversation and
31:13
we’re gonna use more plain text
31:15
emails to make you a personal
31:16
but not automated. We’re seeing
31:18
email operates between 53 and
31:20
72% when we do this if you are
31:22
hitting at least thirty-two to
31:24
33% open rate in your automated
31:26
email marketing you’ve hit the
31:28
Holy Grail in most scenarios
31:30
when you do this with simple
31:32
growth automation we’ve doubled
31:34
that, and this is an example of
31:35
what it looks like here. so if
31:36
you can see it on the. Out of
31:38
it, says Hey Stacey just wanna
31:39
reach out if you any questions
31:41
regarding this if you want me
31:42
to save you a list a spot on
31:44
the list this season, just let
31:46
me know have a great Saturday
31:47
sent from my iPhone. This is an
31:48
automated email. We send out 2
31:50
days after every estimate this
31:52
one email closes 20% of all the
31:55
sales without ever having to
31:57
talk to a single person live
31:59
Most people think we have gone
32:01
out and personally followed up
32:02
on every estimate 24 hours
32:03
after we dropped it off. We’re
32:05
not trying to be accepted, but
32:06
we’re trying to make the
32:07
conversation feel. Based on
32:10
where they’re at in that
32:11
customer life cycle, this is
32:12
what people are demanding and
32:13
this is what’s converting right
32:15
now. Folks step number three is
32:16
one of qualified leads through
32:17
conversation. Remember that is
32:18
at the foundation of a sale
32:20
from day number one. Let them
32:22
know you’re alive person when
32:24
you jump in a live person and
32:25
ask questions. Hey what
32:27
problems are you trying to
32:29
solve? Why are you looking at
32:29
my website? Do you have a lawn
32:31
mowing company a cleaning
32:33
company right now and hey how
32:34
soon are you looking to have
32:36
the service done? We’re gonna
32:36
qualify if they need it done.
32:38
We’re booked out a week well,
32:40
let’s not waste our time, let’s
32:42
give them some nurture give
32:43
them a price and let them know
32:44
we can serve them in the
32:45
future, but we’re gonna work on
32:46
the hottest most qualified
32:48
leads in real time. Step number
32:50
four Is you wanna filter on
32:51
target the hottest leads in
32:52
real time? so we’re gonna be
32:54
based on their engagement how
32:55
many pages in the pages they
32:56
look like on your website or
32:58
certain engagements with your
32:59
social media page such as
33:01
Facebook or Instagram based on
33:02
the sites they came from so if
33:04
they came from your competitor
33:06
site, I’m gonna assume that
33:08
probably a hot lead so
33:08
depending on the bottom and how
33:09
you set up. You can actually
33:11
see these stats be alerted with
33:12
a little ding in your office or
33:14
email or text message. Hey, we
33:15
got a hot one coming in from
33:17
Acme Company down the street or
33:19
we can target based on their
33:21
location if they’re in your
33:21
service area based on their IP
33:23
address. Um that’s a qualified
33:25
lead so that we’re gonna be
33:26
able to dial in and check that
33:28
out. Step number five. The end
33:30
of it is we wanna build a lead
33:33
qualification and create an
33:35
automated pricing tool inside
33:36
the box. so the idea is that we
33:37
want to go out and do this so
33:39
this is actually a live. Here
33:41
but it’s I’m bill. I’m bill,
33:43
Abc Lawn Cares estimator and we
33:46
specialize in residential
33:47
properties. get started the SI
33:48
have a few questions to get the
33:50
live quote in the next minute
33:51
or two. So like I said, we
33:53
wanna have a little fun with
33:55
it. so hey, please enter your
33:56
address Um this is a demo bot
33:59
so obviously it wouldn’t just
33:59
say real address, but we’re
34:01
putting in an address and we’re
34:03
clicking what this is doing.
34:03
It’s going into our database,
34:05
Zillow and saying, Okay. That’s
34:06
a real address. Cool. What’s
34:07
your zip code? Let’s type that
34:10
in once again, it’s gonna enter
34:11
that in and go back to Zillow
34:12
or the database and check to
34:14
make sure it’s a real property.
34:14
It’s gonna be grabbing the
34:16
school. Footage of the turf or
34:18
at home clean livable square
34:20
footage and based on that um
34:22
service it’s going to give us a
34:25
real time pricing based on your
34:26
pricing. So this is what we’ve
34:28
set up for several hundred
34:29
clients um and it says, hey
34:30
your price to fertilize your
34:32
lawn at this property is 72
34:34
Bucks. It’s based on 12000
34:36
square feet, which was pulled
34:38
from Zillow. Hey, click here to
34:39
get started. We’re gonna click
34:41
in and uh go in and we’re gonna
34:43
grab a phone number so once
34:44
again, omni-channel marketing
34:45
and follow. And an email and
34:48
now all of this is going to be
34:50
synced into your software
34:50
whether it’s service Autopilot,
34:52
Zen job or service customer
34:54
factor. Nice job all of that’s
34:57
in there and then we’re gonna
34:58
send an automated text and an
34:59
email to confirm they bought
35:01
your office will be alerted and
35:02
we’re gonna go out and schedule
35:03
the service. This is real time
35:06
buying for a service business
35:08
um and this is how it’s done so
35:10
if you have any questions here
35:11
on the live version, you’ve
35:12
gotta put them in the chat. I’m
35:13
gonna hang out for a minute or
35:14
two, but I wanted to give you
35:15
a. At the future of new sales
35:18
in your service business and if
35:20
you adopt now you’ll be
35:22
thinking in about 6 months
35:23
because this is the shift in
35:26
buying so if this is something
35:28
of interest to you um feel free
35:32
to go to uh simple growth
35:34
systems.com or if you wanna
35:37
book a talk um right here, I’m
35:40
gonna put in the chat.
35:43
A book a call for box.
35:49
And in the comments there um
35:53
you can book a call with
35:54
Robert. What’s up you guys set
35:57
this up. Robert actually do set
35:57
this up. We’ve done it for
35:59
several hundred companies um so
36:00
Robert. if you click that link
36:02
I just put in the comments or
36:03
anybody else. Uh you can click
36:05
set up a quick 30 minutes uh
36:06
call with Dylan on our team or
36:09
myself. We’ll walk through and
36:10
give you the intricacies of
36:11
what it looks like the cost and
36:13
how we can get this set up in
36:13
about 10 days for you. but um
36:15
this was a game changer in my
36:17
business and we were the first
36:18
probably. To adopt in the long
36:20
period, even in a national
36:22
level, we automated my lawn
36:23
care business, eight or 9 years
36:24
ago, and that was the first
36:26
shift in buying habits We do on
36:27
the bleeding edge of that and
36:29
then um I’m constantly looking
36:31
at what’s the next shift in
36:31
buying habits, Where’s the
36:32
market going so about five or 6
36:35
years ago? conversational
36:36
marketing and bots and
36:37
automated buying through social
36:39
media websites was the next
36:40
shift that I felt was gonna be
36:41
the next shift. um I was lucky
36:43
enough to see that and this is
36:44
the next shift uh we’re just
36:46
way ahead of it So we have
36:46
tested this trial this. The
36:48
Kings out the last five or 6
36:50
years, so if you end up working
36:51
with simple growth um it
36:54
doesn’t matter what software
36:54
program you’re using or even
36:57
you’re not using a program Um
36:57
we can build this up. It’s
36:59
platform independent uh and if
37:01
you’re using a variety of
37:03
different platforms, we can
37:04
sync it with your software and
37:06
push all those contacts in and
37:08
make all that work. So uh you
37:09
wanna go to that link. That’s a
37:10
schedule you.in with a bunch of
37:13
string in here um and that will
37:14
be the link to set up a free
37:16
thirty-minute consultation. Uh
37:18
with somebody on the team for a
37:21
done-for-you solution for these
37:22
thoughts, so I’m gonna hang out
37:23
here for another minute or two.
37:24
if you have any comments or
37:25
questions, it’s getting a
37:26
little late but um I’m trying
37:28
to come into the new year and
37:30
provide valuable and relevant
37:31
information for you and your
37:33
business. How to go out and out
37:36
learn and how to adapt your
37:37
competitors to go out and crush
37:39
21 and make it the best year
37:42
you ever had and this my
37:42
opinion conversational
37:44
marketing is going to be that
37:46
key or. One of the keys to your
37:49
success um in this year and the
37:51
coming years um one thing we
37:53
can agree with covet that once
37:54
things get back to normal,
37:55
they’re never gonna come back
37:56
to the normal we do and the
37:58
biggest thing is on demand
38:00
buying um and having automated
38:03
conversations 24/7 through a
38:04
mobile or website or social
38:05
media is going to drive that um
38:09
purchasing decision so whether
38:11
it’s you or your competitors
38:12
somebody’s gonna win. I hope
38:13
it’s you and you build this
38:15
yourself or if you need some
38:15
help, click the button below
38:16
we. Get you set up on this um
38:18
relatively quickly and it’s
38:20
really um for what you get out
38:22
of it. The price of it is very
38:24
um very reasonable cheap. So
38:26
like I said, uh Garrett
38:28
Matthews there allowed us to
38:29
share information he sold uh
38:30
about $300000 of work through
38:33
the bond in 2 months he equated
38:33
out to be about 1.4000000 in a
38:36
lifetime value. Uh we had
38:37
another um young lady in the
38:39
cleaning industry and about a
38:41
month sold about $110000 in
38:45
annual work. I’m not sure what
38:45
the client lifetime value for
38:47
the client. Total life was
38:48
there but uh $110000 in a. The
38:51
new cells all automated through
38:52
a bot that she never even had
38:53
to interact with is big big big
38:55
bottom line profits um so um
39:00
says building out a lot of
39:01
automation in the office
39:02
through a is a bod, something
39:04
we can build out ourselves as
39:06
well. Um yeah, it’s something
39:08
you definitely could try uh
39:10
Robert for for for for sure. um
39:13
if you follow these steps these
39:14
are gonna be your steps to
39:16
success um or if you really
39:18
want it done for you model
39:20
that’s gonna be up and running
39:21
tested proven in 10 days Um
39:24
it’s in. My opinion is probably
39:26
no brainer. Um you know, give
39:27
Dylan a call we can go over the
39:29
pricing on it, but uh yeah, if
39:29
you’re gonna go give it give it
39:31
a shot um you can absolutely
39:33
build this stuff yourself and
39:34
that’s where uh simple growth
39:35
in Callahan’s corner. We’re
39:37
here to provide the value
39:38
showing how to do it yourself
39:39
but if you don’t know how to do
39:41
it or you don’t have the time
39:42
um or you don’t wanna do
39:43
yourself. We’re here as a
39:45
resource, but absolutely take
39:45
this as your road map uh Robert
39:48
if you’re do it yourself or and
39:49
knock this out brother and let
39:51
me know in a few months um how
39:53
revolutionary this is. Cuz I
39:55
guarantee even if you build it
39:57
yourself this will
39:59
exponentially blow up your
40:00
cells and your customer
40:02
satisfaction scores. Alright
40:05
gonna hang out here for a
40:06
minute or two and I’m gonna
40:06
wrap it up uh once again if you
40:09
go to simple systems.com um you
40:12
can actually test this out so
40:13
go into the bottom right hand
40:14
corner and see what it’s all
40:15
about lock your home clean pest
40:18
control uh pet waste removal uh
40:22
demos as well as um your own
40:24
crazy. Choose your own
40:25
adventure. so I mean I’ll
40:26
actually uh I’ll kinda have to
40:28
pull this up real quick and
40:29
then I’m gonna let you guys go
40:30
cuz I am beat and I need to get
40:32
the bed to get the kiddos to
40:33
school tomorrow um but. Or if
40:35
you go to simple growth,
40:37
systems.com uh like I said we
40:39
are certified advisers with
40:40
service Autopilot. We are
40:42
certified with uh the bot
40:44
platform called many chats and
40:47
this is it right here folks so
40:47
you can go in and um do this so
40:51
I’m gonna continue as a guest
40:53
or if I’m on Facebook, I can
40:56
continue as myself and I’m
40:58
gonna actually flip the screen
41:00
here a little bit so you can
41:04
see this um. Here let me see if
41:08
I can there we go so you can
41:10
see this here so this right
41:12
here is I can go in. I can go
41:13
away so you know what I’m gonna
41:14
try the demos. so this is what
41:16
it looks like and if you’re in
41:18
uh I’d suggest go the website.
41:19
I mean we’re the office is
41:22
asleep, but this is gonna still
41:22
be uh giving you what you need
41:24
so when you go in and you click
41:26
the demos you can go in and
41:27
check out the lawn care you can
41:29
check out the home cleaning and
41:30
check out the snow removal and
41:32
the pest waste and there’s
41:33
about uh probably. Forty-five
41:36
or fifty service we’ve
41:37
automated this year um but
41:38
we’ll we’ll go through that
41:41
lawn care demo um but you can
41:42
have this on your on your own
41:44
website and you can go in here
41:45
and start here learning hub um
41:47
I’m logged in twice on the
41:48
other screen, so it’s kinda
41:49
duplicating but the idea here
41:51
is um hey, we’re it’s build a
41:53
lawn care estimator uh got a
41:56
few quick questions. you know.
41:57
Where is what is your address?
41:59
I’m gonna just type that in
42:01
again.
42:08
And we took that address and
42:10
now it’s gonna come in and say
42:10
hey, what’s your zip code? So
42:11
we’re gonna put that in once
42:12
again, you don’t get that
42:13
duplicate usually, but I’m I’ve
42:14
got another uh screen open on
42:16
the You can’t see we’re testing
42:18
so um it’s causing that that to
42:19
duplicate on a regular
42:21
scenario, you’re not gonna see
42:22
that um and obviously tested
42:24
out yourself. you’ll see for
42:26
yourself what that looks like
42:26
um so what once again, just
42:27
like that recorded video, it’s
42:29
going out to Zillow. It’s gonna
42:30
grab the information confirm.
42:32
it’s a real address and create
42:34
that estimate process for you
42:36
um. And then hey, you know
42:39
what’s the best phone number
42:41
So?
42:44
We’re gonna put that in there.
42:46
And look it it, it doesn’t, it
42:48
said. Hey. It’s not a correct
42:49
phone number. so obviously I’m
42:50
not gonna give my cellphone
42:51
number on Facebook live. so I’m
42:52
gonna skip that um but it’s
42:54
gonna go in. Hey what’s the
42:56
best email?
43:02
Now, when they go to sign up,
43:03
it’s gonna make sure we get the
43:04
right phone number so we can
43:05
contact them. Hey cool your
43:06
weekly lawn mowing is this
43:08
price includes professional
43:09
lawn mowing trimming all the
43:10
edging in the grass could be
43:12
blown off hard surfaces. Square
43:14
footage is based on 1200 square
43:15
feet, so we can go to the next
43:17
step or ask questions so next
43:19
step boom we go in and get
43:21
signed up that contract um but
43:23
as you go in those three little
43:25
boxes, you’re like hey, we can
43:26
go into the learning hub. So
43:27
like I said this is your choose
43:29
your own adventure um and You
43:31
can see can see her, it’s to up
43:33
sell fertilization and weed
43:34
control as well cuz I just
43:35
technically signed up for lawn
43:37
mowing um but I gotta go in and
43:40
kinda override this and go to
43:42
learning hub.
43:49
And you can go in you can
43:50
really just choose your own
43:52
adventures all the different
43:54
areas so uh hey our why and and
43:56
what of automations are
43:59
consulting service service uh
43:59
services facts so you can
44:01
really go in and dial this in
44:03
and create this process here on
44:04
that. but um you know don’t
44:06
take my word for it. Go to
44:07
simple. systems.com and you can
44:09
go in and do that uh if you’re
44:11
watching it, the library
44:13
recorded version uh we’ve got.
44:17
The um other link here to
44:21
schedule a call um and that’s
44:23
in the comment here you can go
44:24
in and uh book a free call with
44:27
myself or Dylan here looks like
44:29
we’ve got some calls starting
44:29
uh tomorrow. We’ve got one left
44:31
so obviously a few people more
44:33
than a few people book that
44:33
today here from this but uh
44:35
we’ve got one call. We’ve got
44:37
some other calls open on uh
44:38
Friday, but it’s our messenger
44:40
price for your website and
44:41
social media. That’s that’s in
44:44
the um in the comments here and
44:46
I’ll put that in here as well.
44:46
uh.
44:51
Info Call
44:56
Way as you’re looking at this
44:58
um this is the next shift. This
44:59
is what we’re talking about.
45:01
We’re talking about the future
45:03
of new sales conversational
45:05
marketing and if you wanna play
45:07
with the big dogs of your
45:09
Amazon, Netflix and Uber door
45:11
dash and all the other ones
45:12
instacart on time buying habits
45:15
they figured it out. This is
45:17
how we do on time buying in on
45:20
demand in your service
45:21
business. so looking forward to
45:22
talking to you uh Dylan and
45:23
myself are gonna be uh
45:24
answering those appointments um
45:25
so if you go to that link. In
45:28
the comments, you can book a
45:29
call with us and um we will
45:31
break it down at the cost. It’s
45:33
very cost effective. uh if you
45:34
want it done for you solutions.
45:35
so we’ll see you again tomorrow
45:37
on Callahan corner us the
45:39
questions we answer

Callahan’s Corner: Expert Work Flow For Scheduling & Order Fertilizer or Product

Video Transcript

00:08
You ask the questions. We have
00:08
some live right here on
00:09
Facebook. Well, I’ve got two
00:09
pres submitted questions from
00:10
the service industry, specific
00:11
service autopilot but this will
00:12
probably apply to some other
00:13
softwares as well well but the
00:15
main idea is if you’re inside
00:16
service autopilot, this pre
00:19
submitted questions are
00:20
actually good questions and
00:22
good problems to have. So, I’m
00:23
going to read the first one
00:24
here. Is there a filter on
00:26
estimates page to see what is
00:29
scheduled or has been
00:30
scheduled? We recently did an
00:30
upsell campaign and have around
00:32
estimates. We’d like to see
00:34
which ones have been scheduled
00:35
or not. So, I want to give a
00:37
big shout out to Mike here, one
00:38
of our clients with the simple
00:40
growth upsell process. So, not
00:42
unusual to win 5070, sometimes
00:44
100, new jobs in less than a
00:47
week and it’s a good problem
00:48
but how do you go out and
00:49
actually figure out how to know
00:51
what jobs have been scheduled
00:52
and haven’t been scheduled. So,
00:54
I’m going to dive into that and
00:54
then the second question and
00:56
answer is from Taylor Cannon.
00:58
Is there a way to know how much
01:00
of each chemical you need for
01:01
your applications based on the
01:03
dispatch. So, also a Scheduling
01:06
plus, how do we go out and
01:07
order products for chemicals or
01:08
mulch or pine straw based on
01:11
some some different things on
01:13
the dispatch board. So, I’m
01:14
going to dive into Mike’s
01:16
question. first of how do we
01:18
know what estimates have been
01:20
scheduled and haven’t been
01:20
scheduled when you sell fifty
01:22
plus jobs in a few days from
01:24
I’m guessing probably from a
01:26
simple growth upsell. So, if
01:28
you’re watching and you’re
01:29
using those upsells, feel free
01:30
to drop some comments on there.
01:31
But pretty crazy. We’re seeing
01:33
a few people getting 6070
01:34
estimate request in two to 3
01:36
hours with these upsells. So,
01:37
now, how do we go out and
01:38
actually schedule these jobs
01:40
and know if they’ve been one?
01:41
So, what I’m going to do is
01:43
open up the screen here and
01:45
answer mics and then Taylor’s
01:47
question. So, here we go.
01:49
Without any further delay. I’m
01:50
jumping into essay with to save
01:52
a little time What I have done
01:54
is gone into the gear icon and
01:58
go into estimate stages. So,
02:00
these are the estimate stages
02:01
set on the actual estimate
02:03
itself. So, what we’re going to
02:05
do is go in and a. there’s some
02:09
generic ones in here but I
02:10
would recommend one needs to be
02:13
scheduled and I’m going to add
02:15
another one in here One,
02:21
scheduled.
02:26
and once we have that one
02:28
scheduled,
02:35
in here. we’re going to go in
02:37
and hit save. So, now, we have
02:40
both both of those in there and
02:44
what we’re going to do is going
02:45
down to our estimate list and
02:47
filter down by stage and go
02:51
into one scheduled and had
02:53
applied or one needs to
02:56
schedule and hit apply. and
02:59
that is how we’re going to
03:00
actually be able to do that.
03:01
Now, if we go in to an actual
03:05
itself.
03:10
and go to a test client and
03:12
show you what that looks like
03:14
on the estimate itself where
03:16
there’s different stages off to
03:18
the right and when we go in
03:20
there, we can change. That’s
03:22
that that reason or stage right
03:24
here. So, under that stage, you
03:27
have the ability to go in, one
03:30
need to schedule one or one
03:32
scheduled. So, based on that on
03:34
the estimate when we schedule
03:35
it, we’d go in and hit
03:37
schedule. Now, this is a lead
03:38
so it’s not going to allow us
03:39
to schedule it yet. So, the
03:41
proper way to do is go to
03:42
convert and then we go to
03:46
schedule it. and go in and
03:51
update the one scheduled or one
03:54
needs to be scheduled. Hit
03:55
apply. and then schedule that
03:58
job and that’s going to change
03:59
this stage. once we schedule it
04:01
here. So, we’re going to go in
04:02
and set it. One needs to be
04:03
scheduled. one scheduled based
04:05
on where we’re at and then, we
04:07
go into the estimate stages,
04:10
set that up, and then we’ll go
04:12
into the CRM estimates, pull it
04:14
up and dial into that filter to
04:15
be able to see what’s been won
04:16
and what has not been scheduled
04:18
yet or what has been scheduled.
04:19
In addition, when you There
04:23
also is a little bubble here
04:24
that literally goes in. It says
04:25
scheduled on us. You can, it’s
04:27
a visual clue on the estimate
04:28
itself. So, that is Mike’s
04:30
questionnaire. I recommend
04:31
estimate stages set up. One
04:33
schedule needs to be scheduled
04:35
and then be able to go out to
04:36
your CRM estimates and filter
04:37
down to what jobs have been
04:39
scheduled or not scheduled
04:40
based on a timer on those
04:41
filters. Second question, if
04:43
you’re joining late or just as
04:45
a refresher, Taylor Cannon, is
04:47
there a way to know how much of
04:49
each chemical you need for each
04:50
lawn application? based on what
04:51
has been dispatched or about to
04:53
be dispatched. Yes, absolutely.
04:55
This applies for pine straw,
04:56
mulch, or anything else that
04:57
you’re running as a quantity.
04:59
So, what we’re going to be
05:00
doing is going into the
05:01
dispatch board going into
05:04
columns and scrolling down to
05:06
the bottom. Now, this in Tesco
05:07
has many turf square footages
05:09
but the one I need in this test
05:11
account here is the last one
05:14
and that is right here. So, I’m
05:16
going to click that check box
05:17
and when I do that, that is
05:18
going to open up The turf
05:22
square footage here. So, I’ve
05:24
got Monday the or 545 fourteen
05:27
here in this test account. So,
05:28
right here, this is the square
05:31
footage I have 1.6 1.6000000
05:33
square feet based on that. What
05:35
is the coverage of the bag or
05:37
the liquid and we would be able
05:38
to go in. Obviously, we’re
05:39
missing some square footages
05:40
here in the test account but we
05:41
would be able to go and dial in
05:43
for a projected day or maybe
05:45
the next round. Open it up on
05:47
your waiting list. You can do
05:48
this on the waiting list as
05:49
well. What is the projected
05:51
material ordering I need to do
05:52
for my chemicals or my mulch or
05:54
pine straw. Anything that’s
05:56
based on a square footage, we
05:57
can back that number out. So,
05:59
the expert workflow that that I
06:00
would recommend is going into
06:01
columns, scrolling to the
06:02
bottom and grabbing your custom
06:04
field right here of whatever
06:06
that is. Now, we’re doing snow
06:08
removal. We can do parking lot
06:09
square footage. I got a couple
06:10
of those right here. How much
06:12
rock salt? How much sidewalk
06:13
melt do we need for the season
06:14
based on the average number of
06:16
trips or in this case scenario
06:18
with these premed questions?
06:19
that added column right there
06:21
is two square footage that’s
06:22
going to let us know how much
06:23
Fertilizer chemicals we need or
06:25
if it’s bed square footage, how
06:26
much mulch or pine straw we’re
06:27
going to need. So, really two
06:29
good questions or if you have
06:30
any comments or questions, drop
06:31
them below in the live or
06:32
recorded feed but Callahan’s
06:33
Corner, we’re here to answer
06:35
your questions for Expert
06:36
Workflow in your service
06:37
business and workflow inside
06:38
service autopilot. So, Mike and
06:41
Taylor, thanks again for those
06:42
great questions and happy to
06:44
answer the next round of
06:45
questions tomorrow that come
06:45
around. Callahan’s Corner USA
06:47
questions. We had some live
06:47
right here on Facebook.

Work On It Wednesday: Employee Systems (w/ Dillan Ruthenberg)

Video Transcript

00:00
Welcome back to work on it
00:03
Wednesdays. Here with my host
00:05
Dylan and Dylan. Couldn’t
00:06
resist. Got AA. Little shot
00:08
here of the promo graphic of
00:11
work on it. Wednesdays, we’re
00:13
going to be coming at you on a
00:14
daily or weekly basis every
00:16
Wednesday to help you work on
00:17
your business and not in it as
00:18
Michael Gerber says. So, got a
00:20
picture of one of the little
00:21
ones cross-eyed working at
00:22
excavator but man does that not
00:26
resonate a little bit with the
00:27
Employee Chaos that is
00:29
happening right now? in pretty
00:31
much all of North America.
00:33
we’ve got a compounding issue.
00:35
We’ve got employees that don’t
00:37
want to work up. They feel
00:38
entitled or like little Rory
00:40
here. Maybe they’re just not
00:40
doing what they should be doing
00:41
on the job and in addition, the
00:45
government in most areas in
00:46
most states in the states have
00:49
a basically a unemployment
00:51
bonus. That’s encouraging
00:53
workers not to come to work and
00:54
continue to suck off
00:55
unemployment when the job
00:57
market is wide open and there’s
00:58
plenty of jobs in the service
01:01
industry that are playing
01:01
really well. So, I don’t know
01:04
about it Dylan but in the
01:06
states right now, I’m telling
01:06
you, I’ve gone into Walmart and
01:09
there is job signs for $25 to
01:12
stock shelves. Arby’s one of
01:14
the fast food joints is
01:15
offering a six or $700 sign on
01:17
bonus and McDonald’s, Wendy’s
01:20
Burger King, you name them.
01:21
they’ve got signs, They’ve got
01:23
opportunities. Tim Hortons. I
01:24
know a little north of the
01:25
border. I like my Timmy Ho’s
01:26
and my munchkins are my
01:28
doughnut holes there. They’ve
01:31
got some crazy, crazy things
01:32
going on here. South of the
01:34
border of Canada. So, what
01:36
we’re talking about today is
01:37
how do we go out and create
01:40
systems to recruit, train, and
01:42
on board employees and I know
01:43
one of the biggest failures in
01:45
my business isn’t billing was
01:46
when I got employees in hard
01:48
enough to find them. We failed
01:51
miserably at the first
01:52
impression. We would literally
01:53
throw them out in the field in
01:54
the early days. forget about,
01:56
you know, PPE protective
01:58
equipment. We just like, hey,
01:59
here’s your Let’s see what you
02:01
can do and hope they floated
02:03
and they last. You can’t do
02:06
that anymore. We’re competing
02:08
with Walmart. The the all
02:09
different franchises, big box
02:11
stores, fast food chains for
02:13
these employees. So, it’s a
02:16
blessing. It’s a blessing just
02:17
to be able to get them in the
02:18
door and hire them but man,
02:20
what I’m seeing in the service
02:22
industry right now is people
02:23
are failing miserably and
02:25
they’re losing the employees.
02:26
They fought and paid so much to
02:27
get because the first
02:29
impression and the onboarding
02:30
and the systems are not there
02:33
and the worst thing is man, if
02:35
you forget to get your payroll
02:35
documents filled out, or your
02:37
tax documents and you don’t end
02:40
up paying the person on the
02:41
first week when they should be
02:42
getting paid, they’re gone
02:43
because they got another
02:44
hundred opportunities knocking
02:45
on the door. So, Dylan, I
02:46
appreciate you joining me. I
02:48
know you got a ton of knowledge
02:49
on how to actually go out and
02:50
tackle these problems right
02:52
From lead acquisition or maybe
02:54
what kind of like a lead
02:55
acquisition but we’re not
02:56
trying to get that Employee
02:57
application very similar to
02:58
taking a sales funnel and
02:59
dropping it on its side. That’s
03:01
how we’re going to tackle it. I
03:02
have a feeling so if possible,
03:05
can you give me your screen
03:07
here and get this up and we’ll
03:09
kind of dive right into this
03:10
Yeah, Yeah. Let me let me share
03:12
with the screen here and we’ll
03:14
we’ll get going. I like so many
03:16
tidbits to to add to this
03:18
conversation as we go along
03:19
because yeah, I’ve I’ve I’ve
03:21
made definitely my fair share
03:22
of mistakes as we are growing
03:24
super quick. exactly what you
03:28
said, right? People would show
03:28
up on day one and I’m like, oh
03:30
you you are starting this week.
03:33
nice to see you or who the hell
03:35
is that guy? You know, I think
03:37
we’ve we’ve all been there and
03:39
say, well, go with our best,
03:40
most experienced crew leader
03:41
and he’s going to show you the
03:43
way. kind of weird that most
03:44
experienced crew leader
03:46
probably is not the best
03:47
traders. So, we’re going to
03:48
touch on this a little bit
03:49
today with the Employee video
03:51
traini
03:52
Most important topic I think
03:53
we’ve had in months because the
03:55
labor market well, it sucks.
03:57
There’s really no way around
03:59
it. So, for sure and before we
04:01
jump in here, like a lot of
04:02
people are just giving up on
04:03
the concept. They’re thinking
04:05
like we can’t compete against
04:06
these Walmarts or Amazon
04:08
whoever who might have like a
04:09
one to 2 week hand holding
04:10
training period where you know,
04:12
lawn care and and home cleaning
04:14
industry, you just can’t afford
04:15
to do that or or so it seems
04:17
but if you can figure out this
04:19
piece to the puzzle, I mean,
04:20
you’ve you’ve solved your
04:22
business growth problems and
04:23
you’re going to explode past,
04:24
you know, the the next
04:26
competitor that you might have.
04:27
So, I just want to stress the
04:29
importance of not just brushing
04:30
it to the side and saying the
04:31
labor markets crappy. There’s
04:33
nothing we can do It’s just the
04:35
way that it is. There are some
04:37
things that you can do to
04:38
actually move the needle and
04:40
put yourself in a better
04:41
position Yeah, I couldn’t
04:43
couldn’t agree more. So, we’ve
04:46
kind of got this flow chart
04:46
here and II think one of the
04:49
repeating themes here work on
04:52
it Wednesday with the CR Team
04:54
Dylan and I and we’ve got a
04:55
team about fifteen or sixteen
04:57
people now on the team full
04:57
time. So, it’s not just Dylan
04:59
and I but Dylan and I have
05:00
raised our hand because we both
05:01
have scaled seven figure
05:03
businesses. We’ve dealt with
05:04
these issues. We’ve made the
05:05
mistakes that are made that can
05:06
be made and we probably got
05:08
lucky on a couple. We didn’t
05:09
but we really want to go in and
05:11
and talk about recruiting,
05:12
training and onboarding these
05:13
processes and that reoccurring
05:15
theme is organized, automate,
05:17
and dominate. So, how do we
05:19
organize the process from this
05:20
flow? How do we automate it?
05:23
And then how do we go out and
05:24
dominate And one thing I would
05:26
recommend is unlike one of my
05:29
competitors that actually sent
05:30
a car into my employee parking
05:33
lot to go out and try to steal
05:34
and recruit my employees.
05:35
There’s better way to do it. We
05:37
need to go out and try to
05:38
figure out if it’s English or
05:39
Spanish is speaking. We’re
05:41
going to organize this process.
05:42
We’re going to automate and
05:42
we’re going to dominate through
05:44
online and automated domination
05:45
and some some different
05:46
grassroots ideas that we’ll
05:48
talk about but don’t be that
05:49
guy or girl that goes your
05:51
competitor’s parking lot. It’s
05:52
it it doesn’t end well, I’ll
05:55
leave it at that. So, dealing
05:57
with no delay. Let’s jump in.
05:58
We got a lot of stories to
05:59
share. I got to be. Yeah. Well,
06:01
this could be great. Okay. So
06:03
bitter the top of the funnel
06:04
just like you have your lead
06:06
top of the funnel. We we got
06:08
tons of leads coming in Like
06:09
you need to have tons of
06:10
applicants coming in Basically,
06:12
what we recommend is you need
06:13
to have a regimented
06:15
application form, right? This
06:16
isn’t just for the the big
06:18
national franchises. You even
06:19
as a smaller one or two person
06:22
business up to you know,
06:22
hundred Employee business, you
06:24
should have a very very
06:25
standardized thorough
06:27
application and it’s not good
06:30
enough just to have this on a
06:31
contact or employment page on
06:33
your website, right? You need
06:35
to be putting this a link to an
06:37
application form in places like
06:40
indeed Facebook basically,
06:44
anywhere, ZipRecruiter,
06:45
wherever this might be, and
06:48
that’s going to be the top of
06:49
your funnel to allow everybody
06:50
to apply it to your company but
06:53
then the information is coming
06:54
in in a standardized way where
06:56
you’re not just have a name and
06:57
maybe their education like like
07:00
Facebook has, you need to know
07:01
more, right? If you’re going to
07:03
be having, let’s say a thousand
07:05
people apply to your business.
07:07
Well, when you start thinking
07:08
about a lot of numbers like
07:11
that, you need to be able to
07:12
dwindle those numbers down into
07:14
a manageable amount. So, you
07:16
need to know things like, are
07:17
we only hiring people that have
07:19
a driver’s license Because if
07:20
so, that that’s going to be one
07:21
of the first things that we’re
07:22
asking, you know, what
07:23
experience they have, You know,
07:25
maybe we’re only looking for
07:26
people that have a certain
07:27
amount of references, right?
07:29
Things like that need to be
07:30
ingrained so that you really
07:33
dwindled this list. potentially
07:34
a thousand down to maybe 250
07:37
applicants that are actually
07:38
worthwhile looking at least for
07:40
me. Our shop was not near a bus
07:42
route. So, we needed people
07:45
that had a driver’s license
07:46
even if they weren’t a crew
07:47
crew leader because if they
07:48
didn’t have a driver’s license
07:50
and their mom was giving them a
07:51
ride to work when she can’t
07:53
give her a ride to work, they
07:55
weren’t coming to work. Right.
07:56
So, so that’s kind of the top
07:58
of the funnel there but people
08:00
could come in and apply to your
08:02
office. They can walk in and
08:02
say, hey, are you guys hiring
08:03
that happened all the time with
08:04
us? At least. So, we wanted to
08:07
basically have a centralized
08:08
place where we’re holding all
08:10
these applications instead of
08:12
just on deed and Facebook and
08:14
all these places where all that
08:16
applicant info is essentially
08:17
now in like ten different
08:18
databases and you don’t really
08:20
have a database if you have ten
08:21
different databases, right? You
08:23
need a centralized place to be
08:24
able to pull this information
08:26
which will get to a bit later
08:27
on. Does that all make sense?
08:29
Mike makes complete sense and
08:31
one of the things we talk about
08:33
on a lot of the videos is this
08:34
for like customer acquisition.
08:35
There’s two or three different
08:37
types of lists. There’s a list
08:38
that you borrow. There’s a list
08:40
that you pay for and there’s a
08:42
list that you own. So,
08:43
literally, you’re paying for or
08:46
borrowing that list on these
08:47
other platforms. The key is to
08:48
be able to take that lead or
08:49
that applicant and drive them
08:51
in whether it’s through an
08:53
English or Spanish form. So,
08:54
we’re going to recommend just
08:55
like we built out here in this
08:58
diagram here is that that
08:59
landing page, that application
09:01
online on a landing page or in
09:03
the office English, and
09:05
Spanish. A lot of times, people
09:07
like, well, the English
09:09
application doesn’t really work
09:10
in my market. Most of the
09:11
people that apply are Hispanic
09:13
and they speak Spanish. What
09:14
makes sense? So, what what
09:15
we’ve done here is we’re
09:17
lifting the hood of what we’ve
09:18
already prebuilt with content
09:19
and questions already that can
09:20
be customized but if you’re
09:21
building this yourself, then,
09:22
obviously run with with these
09:24
ideas and build it yourself but
09:25
if you’re looking for a
09:26
solution, we’re actually
09:27
showing you exactly what we’ve
09:28
built and how we’ve built this
09:29
fully automated system. So,
09:30
we’ve got English and Spanish
09:32
like you said, you know,
09:32
they’re coming into our
09:34
software. Our CRM and they’re
09:35
tagged up applicants through
09:38
this process. Now, we own that
09:40
list and you’re going to get to
09:41
later how we can go in and work
09:42
that list and nurture them and
09:44
eventually create a virtual
09:45
bench that we can sort through
09:46
but no, you nailed it and so,
09:48
what happens once they’re in
09:49
the software and they’ve
09:50
actually filled out this online
09:52
application that that’s a great
09:54
point. So, we need this to be
09:56
an automated process. Any part
09:58
that is relying on a person to
09:59
kind of keep this process
10:01
moving along. It’s going to be
10:02
a little bit of a bottleneck I
10:03
will say too like you gotta
10:05
keep the top of your funnel
10:06
open. A lot of people have a
10:08
job application. It gets Then
10:11
they close the funnel when
10:12
really you can be attracting
10:14
people even if you don’t
10:15
necessarily have that immediate
10:17
need. I know, you know, we we
10:19
talk about this all the time
10:20
but start to stack your virtual
10:22
bench of just bringing
10:23
everybody in that you can 24/7,
10:26
right? You you might have a
10:28
full staff 1 week and then two
10:29
people leave the next week,
10:30
right? So, this is what’s going
10:32
to keep that lead flow coming
10:33
in just like you would on the
10:34
on the marketing side of it and
10:35
and that’s the key to success,
10:37
Dylan. So a lot of people
10:38
probably seen some of the
10:39
videos that I do with of pets
10:40
of the lawn Care millionaire, A
10:42
lawn care millionaire. was
10:45
right behind us and this is
10:46
something we talked about
10:47
creating and stacking it
10:48
virtual bench. So, we’re going
10:49
to go out and interview at
10:52
least two to three times a week
10:52
for every position in the
10:54
company including the business
10:55
owners themselves. That’s
10:56
actually how I found my
10:57
replacement about a year and a
10:58
half 2 years ago early than I
10:59
actually actually needed it but
11:00
the idea is we’re going to go
11:01
in and and and look for all
11:04
those positions every week,
11:04
several times a week and we’re
11:06
going to stack that virtual
11:07
bench and eventually, we’re
11:08
going to show you how to sort
11:08
through and The most qualified
11:10
applicants based on a rating
11:12
but the idea is when you go in
11:14
to find someone that you need,
11:15
if you start looking when you
11:17
need them, it’s too late and
11:18
just like you said, Dylan, like
11:19
sometimes our team members get
11:20
a little complacent. So, I used
11:22
to love going down to the shop
11:23
when I was down there and
11:24
saying, hey, Paul that ran the
11:27
company. I’m going to be busy
11:27
in the next two 3 hours today.
11:29
I’ve got interviews all lined
11:31
up today and the guys are kind
11:32
of start looking around and
11:33
wait and we’re fully staffed.
11:34
What’s he doing? So, once
11:35
again, it puts you in the power
11:37
play in the position When
11:39
someone doesn’t show up and the
11:40
other crew leader blackmailed
11:42
you for a raise because you
11:43
gotta work by themselves. That
11:44
guy might get to Friday but
11:45
he’s definitely not getting the
11:46
Monday because I’m going to go
11:47
back into my qualified labor
11:49
pool and pull out those
11:51
qualified applicants and start
11:52
working that list. So, we’re
11:54
going to create a list of
11:55
employees before you ever need
11:57
them. So, when that lead is
11:58
there, we got ’em. So, now that
11:59
we’ve got them in that system,
12:01
Dylan and they’ve gotten
12:02
through that qualification
12:03
process. What happens when
12:04
somebody in the office is
12:05
notified that we have a hot new
12:06
applicant? Yeah, qualification
12:09
process can be automatic,
12:11
right? We’re only looking at
12:13
people that hit a certain
12:14
metric and then, once that
12:16
metric has been hit, then,
12:18
there’s kind of two two things
12:19
you can do. Either that task is
12:21
getting assigned to someone
12:22
specific in the office who’s
12:23
there. It’s their
12:24
responsibility to contact that
12:26
lead essentially is what it is
12:29
and and set up an interview if
12:30
you do in person interviews, A
12:32
lot of people are switching to
12:34
kind of like the Calendly
12:36
method where you are having a
12:38
interview. You know, just
12:40
because people don’t show up
12:41
for interviews sometimes,
12:42
right? So, you can kind of
12:43
stack interviews back to back
12:45
to back on a Friday afternoon.
12:47
if it’s all virtual which I
12:49
know people love just having a
12:50
full calendar once a week to
12:53
have those interviews. So,
12:55
that’s going to be your your
12:56
task so that no legitimate
12:59
Employee applicant ever gets
13:01
missed in the in the pipeline
13:02
here and you’re talking to
13:04
every single one of those who
13:06
who could be potentially a good
13:06
hire, right? So, that’s kind of
13:07
the Step right here in the
13:10
online application process and
13:12
Dylan in that process, I’m
13:15
assuming in this automated
13:16
process, we’re probably going
13:17
to send some automated
13:18
reminders to the applicant
13:19
saying, hey, your interview is
13:21
at this date and time in a
13:22
week. this date and time
13:24
tomorrow and it gives us the
13:26
ability if they’re going to opt
13:27
out and not show up. Hopefully,
13:28
they give us a courtesy that
13:29
they’re not going to show up.
13:30
That would happen a lot in my
13:31
company in New York when we
13:32
automated this because people
13:33
just sign up for interviews
13:34
just to get unemployment but a
13:37
lot of them actually had the
13:37
courage to say, hey, I’m not
13:38
going to up. So, what you’re
13:39
doing? you’re buying your time
13:40
back to that automation and in
13:42
that part as well, at least in
13:44
my company, the way we’ve
13:45
automated some of this in
13:46
simple growth is you could have
13:47
qualifications once they get
13:49
through the main
13:50
qualifications. So, if they’re
13:51
not a pre interview ranking of
13:53
an A and B, if you have AB and
13:54
C, the C’s never get the
13:56
interview but the A’s and B’s
13:57
do get the interview with the
13:58
reminder. So, I’m assuming the
13:59
next step now we actually get
14:01
them on this online or in
14:02
person interview and this is
14:05
kind of my favorite part when
14:05
we kind of have those five or 6
14:06
days questions where we’re
14:09
asking the applicant. So, we
14:10
have a non-biased comparison
14:12
so, we can rank them with the
14:13
AB and C ranking and what we do
14:18
inside the software is created.
14:20
the ability for your office to
14:22
go in and say, if I need some
14:23
employees, give me all my a
14:25
applicants say in the last 10
14:27
days and now you’ve got a list
14:30
or a labor pool qualified to go
14:32
and actually go out and hire
14:34
from when it’s time to hire.
14:36
So, the idea here is that We’re
14:38
stacking that virtual bench and
14:40
we’re using your software to
14:41
create a qualified labor pool
14:42
or database that we can sort.
14:44
So, once again, we get
14:45
blackmailed by that guy or girl
14:46
on Friday because they gotta
14:47
work by themselves because
14:48
their team member didn’t show
14:50
we can replace them or if we
14:52
have a spike in sales, we can
14:55
go out and where this really
14:56
came into play. Dylan in my
14:57
business is one of the guys
15:00
locally had his kid had some
15:00
really bad health issues.
15:02
Unfortunately, unfortunately,
15:03
he had to leave town to go get
15:05
medical attention for the rest
15:06
of the year for this child. So,
15:08
instead of leaving his
15:09
customers high and dry, he
15:10
literally gave us all his
15:12
clients on a Thursday or Friday
15:14
and the following Monday, we
15:16
had, we grew by 25%. So, you
15:18
may be looking at how did you
15:20
actually scale that because
15:20
most of his employees didn’t
15:22
come with it. they left but
15:24
we’re able to work that
15:25
qualified database and come
15:28
Monday or Tuesday, we were
15:29
fully staffed with about a 25%
15:32
increase in sales overnight.
15:32
That was unexpected but if if
15:34
we had never had that qualified
15:35
database to him, there’s no way
15:36
we able to do that. Our our
15:39
current clients would have
15:39
suffered and the new clients
15:42
would have fell apart. So, I
15:44
know kind of going a little
15:45
crazy but I’m passionate about
15:46
this because this is like, this
15:47
is what we lived and this is
15:49
this is part of the process but
15:51
along that interview process
15:52
and ranking any of the comments
15:54
or questions around that, how
15:55
how we drive that automated
15:57
process Yeah. So I took, I took
15:59
two notes as you’re talking
16:01
there. two things. So, I know a
16:05
lot of people have great
16:07
communication hopefully with
16:08
their clients but they have
16:09
poor communication with their
16:11
employees and then their their
16:12
applicants So, if you are
16:15
really kind of hurting for for
16:17
employees, right? You need a
16:19
ton of employees there. There’s
16:20
high turnover, right? Start to
16:23
think of how are you even
16:24
talking to these leads that you
16:25
maybe didn’t hire? Are you
16:26
expressing them why you can’t
16:28
hire them? You know, maybe they
16:29
don’t have a license or maybe
16:31
they don’t have lawn care
16:31
experience in your, you know,
16:32
our home cleaning experience,
16:33
whatever industry you’re in but
16:37
if you have the the bandwidth,
16:39
it might be worth that extra
16:40
second to say, hey,
16:41
unfortunately, we’re not hiring
16:42
you which we we we handle in
16:43
our simple growth automation
16:44
and we do like to be upfront
16:46
about that but add in a little
16:49
something else and tell them
16:49
why. Unfortunately, you you you
16:52
can’t hire them today. It
16:53
doesn’t mean you never hire
16:54
them and that’s going make
16:56
those see applicants that
16:56
you’re talking about. Mike
16:58
actually a feasible in the
17:00
future. You might actually be
17:01
able to get them to come and
17:02
work for you if you just
17:03
completely blow them off and
17:04
they’re like, well, this
17:05
company never got back to me
17:06
that’s going to leave a pretty
17:08
sour taste in their mouth and
17:09
they’re probably never going to
17:10
come and work for you very
17:11
soon. The client acquisition
17:12
like we lose an estimate but
17:13
you still want to continue to
17:15
nurture and upsell them. So,
17:15
we’re going to kind of grow
17:16
that bench. maybe they’re going
17:17
back Maybe they’re doing
17:18
something else and then they’re
17:19
ready. So, we definitely want
17:20
to have a communication. Want
17:22
to give a big shout out to Dave
17:23
Vonna as well. Simple Girl’s
17:24
client says, Dave says, sounds
17:26
awesome. What’s the cost And
17:27
does your team set it up, Dave?
17:29
Absolutely. So, we’re we’re
17:30
really trying to do is be in
17:31
the abundance mindset and open
17:32
up the hood of how we do it but
17:35
yeah, this is is a fully built
17:36
out automated Employee
17:38
recruiting training and
17:39
onboarding system that is set
17:41
up by the Simple Grow team. So,
17:42
there’s different levels so
17:44
we’re happy to reach out to
17:45
Dylan here and myself and we
17:46
can get you pricing offline but
17:48
it’s a turnkey system that
17:51
starts with the application and
17:52
drives through this whole
17:53
process and it actually, it’s
17:54
going to include some video
17:55
training. So, we’ll get into
17:56
that but Dylan, I appreciate
17:58
you diving into that nurtured
18:00
part but then, this is where
18:01
the in my opinion, this is
18:03
where it falls apart. We’ve got
18:05
this new hire. Cool. They’re
18:07
going to show up hopefully and
18:08
we’re just, it’s going to be
18:08
magical. They’re just going to
18:09
do the thing but if there’s a
18:12
process in place and then now,
18:14
it doesn’t include the business
18:15
owner or manager. This is huge.
18:18
the welcome Email. Welcome to
18:20
Callahan’s Lawn. Here’s what
18:21
you expect. Here’s some
18:23
indoctrination. Our mission,
18:24
vision values. So, what we
18:27
found when I started to become
18:28
an absentee owner at Callahan’s
18:29
Dillon was that the the guys,
18:32
the girls that were leaving,
18:33
eventually, it started getting
18:35
a little ugly. I’m like, why
18:36
are these guys leaving? So, I
18:39
finally, I asked a couple of an
18:40
exit interview like, hey, was
18:41
it the guy running the
18:42
business? Was it the company?
18:43
Was it the pay? What what’s the
18:44
deal here? Why? why are we
18:45
leaving? They’re like, yeah,
18:47
the company is great. We can
18:48
get behind that. The pay is
18:51
really good, better than most
18:52
places but but that’s all it
18:53
is. It’s a paycheck. We don’t
18:55
mind the guy running the
18:56
business but it’s a paycheck
18:58
and that’s all it is. So, what
18:59
we did is we flew out to
19:00
Arizona. It’s been about $25000
19:03
to figure out how to drive out
19:04
a mission, vision values. So,
19:05
what we figured out is our
19:07
culture or our culture
19:08
indoctrination was lacking. So,
19:11
we built this into the
19:13
automation where you can plug
19:14
in. We’ve given you some
19:15
framework of kind of how to do
19:17
this but we’re going to talk
19:18
about mission vision values and
19:19
your millennial workers and
19:21
Generation Z here they are to
19:23
be more adaptive to culture.
19:25
So, once you hit their basic
19:27
needs and I trust me, I didn’t
19:28
believe this. after you hit
19:28
their basic financial needs,
19:30
they are looking for something
19:32
else. Are you doing community
19:34
service? Are you, what do you
19:35
guys stand for? What do you do?
19:37
And in our company, one of the
19:39
examples that we donated snow
19:40
plowing to a veteran every
19:43
year. So, we talked about it.
19:44
We had videos of it. we showed
19:45
them and this is what we stand
19:47
for and one of our core values
19:48
is we do what we say we’ll do.
19:50
So, as you’re doing some of the
19:51
interview You may want to
19:54
include some of the
19:54
standardized interviewing in
19:55
the automation whether you do
19:56
it yourself or with us is we
19:58
ask us, how do you feel about
20:00
when someone says they’re going
20:01
to call you back and they don’t
20:02
call you back? Applicant says,
20:04
man, I absolutely hate that. I
20:05
hate when people commit to
20:06
something. they don’t do it.
20:08
Bingo. Man light comes on. That
20:09
is an instant alignment to
20:10
those core values. We do what
20:11
we say we’ll do and this this
20:14
person is aligning to that. So
20:15
now, we’re looking for a
20:16
cultural fit but once we build
20:18
the culture indoctrination, the
20:20
mission vision values in the
20:20
automation right off the bat.
20:23
It was done the same exact way.
20:26
So, my mission, vision, values
20:27
and my culture started to look
20:28
like Paul or whoever else was
20:30
actually on boarding people. It
20:31
wasn’t what we had. So, it’s a
20:32
standardized indoctrination but
20:34
what we found is we’re getting
20:35
three to 5 years out of most of
20:37
our employees then with the
20:39
indoctrination, the alignment
20:40
to the culture where we get
20:42
maybe 123 years of passed out
20:43
of most employees and we’ve
20:45
almost doubled our lifetime
20:48
tenure of our employees so that
20:50
you gotta figure the training
20:50
and the learning costs have
20:51
gone down significantly. So,
20:54
You’ve got here from top to
20:55
bottom of that flow chart is
20:56
we’ve got a way to sort out
20:58
with standardized question.
20:59
We’re going to have AB and C
21:00
and then you go back in your
21:01
software and you look AB and C
21:03
with or without a driver’s
21:04
license. they hire them.
21:06
There’s a higher process and
21:07
there’s a no higher process
21:08
like Dillon said, how process
21:10
indoctrinate and it gets them
21:12
in the system. In addition,
21:14
it’s going to go out and do all
21:15
your tax document collection
21:17
and your payroll document
21:18
collection. So, your your
21:19
payroll and tax document
21:21
collections and your
21:22
indoctrination Core mission,
21:24
vision values go out to three
21:26
attempts after the third and
21:27
final attempt, your admin or
21:29
somebody in the office
21:29
depending on the setting of the
21:30
automation is going to is going
21:31
to get a notice saying, hey,
21:32
Jim didn’t fill out his payroll
21:33
documents. Well, at this point,
21:34
if if Jim’s been up to this
21:36
point, there’s he’s probably
21:38
not a good fit. if you can’t
21:40
pick up the paperwork to get
21:41
paid, he’s probably not going
21:43
to follow your standard
21:44
operating procedures. So, what
21:45
we’re doing is once we hire
21:47
them before we train them,
21:49
we’re actually screening them
21:50
out a second time so we don’t
21:51
waste time and now through that
21:55
process. the week before work,
21:56
the day before work and
21:58
throughout that process,
21:59
they’re getting different
22:00
communications, letting you
22:01
know where to show up for work,
22:02
when to show up, what to expect
22:03
in the first day. So, we’re
22:05
creating a first impression
22:07
before they actually get to the
22:07
first day. that’s significantly
22:09
better than anybody else in the
22:10
market and that’s kind of that
22:11
orange column going down there
22:13
in the middle. So, that is the
22:16
onboarding and kind of
22:17
indoctrination process. So,
22:18
before we get to the green part
22:19
where I think the real magic
22:20
happens where we kind of create
22:21
your own little franchise
22:23
franchise fees. Dylan, What
22:24
else? What else am I missing
22:25
there? Because I know I’m
22:27
missing something in there. I
22:29
don’t I don’t know if you
22:30
necessarily miss anything. I
22:31
just kind of want to highlight
22:33
that. It almost goes back to
22:35
the marketing that we were
22:35
talking about earlier. What you
22:37
mentioned about the the
22:38
mission, the vision, and the
22:39
values and all that was it’s
22:41
essentially brand loyalty,
22:43
right? Like just like you brand
22:44
loyalty with your customers and
22:45
that’s why they stay with you.
22:47
Well, you almost have brand
22:48
loyalty if you take it above
22:50
just a paycheck that they’re
22:51
getting, you know, maybe
22:52
slightly above minimum wage for
22:53
if you take it that into an
22:56
actual culture where they they
22:57
want to come and work. You
22:59
know, think of some of those
22:59
bigger companies where people
23:00
are dying to work there.
23:01
Alright, if you can make it a
23:03
mini version of that, you you
23:05
essentially have the brand
23:06
loyalty built-in and and that’s
23:07
going to cause those people to
23:08
stay there for maybe not their
23:10
entire lives but you know, 510
23:12
years potentially. Right And
23:13
that goes a long way. Yeah. So
23:15
I think this is the part that
23:16
really excites me at the front
23:18
end, has in the back end is
23:19
really pretty cool. So, this is
23:20
where if you want to become an
23:21
absentee owner or you just want
23:23
to create standardized
23:23
procedures Systems. It doesn’t
23:26
require you as a business owner
23:27
to manage to be every day. Be
23:28
there every day, every time a
23:29
new hire is is is brought in or
23:30
you don’t want to have to be
23:32
able to go out and physically
23:33
train them yourself. What we’ve
23:34
done is we’ve taken a two
23:35
pronged approach here. So,
23:37
depending on the software, we
23:38
actually have thirty-six videos
23:40
prebuilt for you with training
23:41
and testing for office
23:43
workflow. We literally take it
23:44
from lead lead acquisition
23:47
through billing, scheduling,
23:48
and everything else in between
23:50
with testing. So, what we’ve
23:50
done is basically given. so if
23:52
you’re doing this yourself,
23:53
this is is this is the process
23:55
that we took. So, we’re
23:57
literally going to go in and
23:58
put an office admin either
24:00
existing or new through this
24:02
training. So, we’re going to
24:02
standardize our office
24:04
workflow. So, what should
24:05
happen happens every time
24:06
without the business owner
24:06
having a babysitter manage it
24:08
and every time we bring in a
24:10
new admin, we drive them
24:12
through that same process. So,
24:13
it’s the same exact process
24:15
standardized now, that worked
24:16
out so well in my business.
24:18
Callahan’s Lawn Care what we
24:18
said as well. We’re really
24:20
struggling trying to have the
24:21
same consistency in the field.
24:22
So, what we did is We took the
24:24
time and this is something we
24:25
don’t include in our
24:26
automations. We don’t provide
24:27
the videos for the field but if
24:29
you do have make the videos,
24:30
we’ll provide up to five
24:31
private landing pages and
24:33
create an automated online
24:35
video system for your field
24:36
staff. So, we’ll give you the
24:37
office part and now the field
24:40
part you can give us the videos
24:42
and we we create an online
24:44
basically five to six step
24:46
online video training series
24:48
but what that look like in my
24:49
business is we went in and
24:51
created a video for line
24:53
trimming, stick edging, edging,
24:55
blowing each type of mow hedge
24:58
trimming mulch. Every service
24:59
we did, we created a video that
25:01
standardized the process. So,
25:02
before they even got in the
25:03
field, they’re on the phone, a
25:05
tablet, or computer in the
25:06
office and an online process.
25:08
So, if you’re looking like, how
25:09
do we compete with the Walmart?
25:10
It’s the fast food joints. This
25:12
is it and it’s a totally
25:15
turnkey system. Once you build
25:16
this out yourself or you have
25:17
some help from an expert like
25:18
simple Group. The day I sold my
25:20
business, Dylan similar to
25:22
yours, the day I signed, I
25:23
never went back because I
25:24
literally handed this kind of
25:25
franchise franchise Vs turnkey
25:27
operation over and it operated
25:30
the same way without me because
25:32
it had consistently before
25:34
that. So, it may seem
25:36
overwhelming but what we’ve
25:36
done here is built a process
25:38
where you can plug your own
25:39
videos in with best practice
25:41
and if you depending on the
25:43
software program, we actually
25:44
have the office training
25:44
already done for you included
25:46
in this. So, that’s huge. Yeah.
25:49
So, we’re going to create this
25:50
automated video standardized
25:51
system for office and field
25:52
staff and then next thing is
25:54
employment contracts and I know
25:56
those are the things that we
25:57
always forget about when they
25:58
get too busy but these are like
26:00
the most important things
26:00
outside of the payroll tax
26:02
docs. So, what we do is we go
26:04
in and we automate that
26:05
process. So, once again, what
26:08
should happen happens without
26:08
the business owner manager
26:09
having to be there every time
26:10
we have a new hire and now we
26:12
have that in the system and we
26:14
are covered. So, if you’re
26:15
using an expert like Jason Cup
26:17
and Kincaid building out a
26:19
handbook, he’s going to supply
26:21
that but who’s responsible to
26:23
make sure that’s actually being
26:24
filled out and and and fulfill
26:27
So, I know we’ve got a few more
26:28
minutes here. Dylan, I know you
26:29
sure you have some thoughts on
26:31
that. Sorry, I kind of took
26:32
over but this stuff just it
26:33
gets me excited. I mean, this
26:35
is this was the evolution of
26:36
taking my life back to my
26:38
business because we talked
26:39
about the sales process last
26:40
week, right? So, when you get
26:42
that sales machine going and
26:43
you organize, automate and
26:45
dominate, you have an influx of
26:46
work where you need employees.
26:47
So, we had so much work. We
26:49
almost went out of business.
26:50
well before the labor shortage
26:52
because we had so much work and
26:53
not enough employees and the
26:56
idea here is that we needed to
26:59
create a process because the
27:00
automation for the sales work.
27:01
So, we took the same process
27:02
and and built a sales pipeline
27:04
to recruit, train, and on board
27:05
employees and I don’t know if
27:07
we’ll talk about in a workout
27:08
Wednesday but the next step is
27:09
now you got 2530 employees. How
27:11
do you stop becoming the
27:13
babysitter and manage all the
27:15
reoccurring
27:18
proces
27:19
ses, Dave Man, have a
27:19
good good time at that next
27:20
job. We will hit you up on
27:22
this. Dylan if you want to make
27:23
a note, Dave Voy wants to hit
27:24
up It looks like he’s ready to
27:27
organize, automate, and
27:28
dominate his Employee Systems
27:29
with this. So, Dylan, far as
27:32
closing on the, we’ve got that
27:34
work. now, we need the
27:35
employees. What else am I
27:36
missing here, brother? Because
27:37
I know you’ve got years and
27:38
years of experience.
27:39
seven-figure business using
27:40
these automations and there’s
27:42
something else I missed. No, I
27:44
mean, I think you nailed it
27:45
down really good. I was just
27:47
chuckling earlier in in the
27:47
fact that I didn’t set up the
27:49
video series portion of this
27:51
and I’m it’s just going over in
27:52
my mind now that like how many
27:55
I had a little presentation
27:56
slideshow and I bring the guys
27:57
into the office. I’d go over
27:58
the exact same thing over and
28:00
over and over that if you just
28:02
take the time to set up the
28:03
system, Yes, these people still
28:04
need some training but that
28:07
monotonous exact same speech
28:08
that you’re doing every for an
28:10
hour, every time you hire a new
28:11
employee that gets a little
28:13
draining. If if you know you
28:14
have someone and they they
28:15
leave 2 days later and you
28:16
gotta do that same little
28:17
presentation over and the cool
28:19
thing is Carlos on our team ask
28:21
for the video links to the
28:23
training pages in the
28:25
automation because we paid our
28:27
guys on peace, right? So,
28:28
Carlos would get paid straight
28:30
time if he went over budget but
28:32
if he beat his budget a time,
28:34
you know, if he was budgeted
28:34
for 10 hours and did it and
28:35
he’d still get paid for ten but
28:37
what he realized and this is
28:38
what I realized we had
28:39
something. It wasn’t
28:41
necessarily, yes, it was buying
28:43
time back. It really resonated.
28:45
It was good but when Carlos
28:47
said, hey, can I get a link to
28:48
those videos because if I beat
28:51
my budget of time even during
28:53
the training process with the
28:54
new guy, I get paid the budget.
28:55
It And so there’s a trainee.
28:57
So, Carlos made the guys every
28:59
morning for the first week,
29:00
watched the videos driving the
29:02
first job and what he did is he
29:04
cut it down by about
29:05
Twenty-five to 30% of the
29:06
learning curve was gone because
29:08
I went through it once and he
29:09
forced him through repetition
29:11
to watch it again and that was
29:13
when I was like, aha we got
29:15
something here. This this is
29:16
the Golden nugget because now
29:18
that we’ve got them in, we’ve
29:20
got things going in like hey,
29:22
pick up your personal
29:23
protective equipment at the
29:24
office on the way in. This is
29:26
what’s back to make sure you’re
29:27
wearing steel toe boots. So,
29:28
we’re like all the things that
29:29
we traditionally forgot. Hey,
29:31
your high visibility vest. Grab
29:32
that from the office. It was in
29:34
the package but everything was
29:36
standardized there and it just
29:38
made it a systematic system.
29:39
So, no matter who is on
29:40
boarding that day or not even
29:42
on boarding, maybe it’s office
29:43
manager that was there. It was
29:45
the same exact thing but now
29:47
you’ve got crew leaders of like
29:48
five to 10 years, probably 10
29:50
years at least Carlos was with
29:51
me before we started this. He’s
29:53
asking for videos that he’s got
29:55
the guy on the company iphone
29:56
and the truck watching so he’s
29:57
going to be more efficient so
29:58
they can make more money to
29:59
that be to me makes sense. Like
30:02
if your employees are buying
30:03
into it and they’re asking for
30:04
these videos, that’s that’s
30:05
what you need to do. You gotta
30:06
think as the as the millennials
30:08
continue to to take over,
30:10
they’re used to watching videos
30:11
on their phone or tablets and
30:12
things like that. So, you’ve
30:13
got the ability to really
30:15
double and triple down on the
30:18
effect in the way they actually
30:20
like to take things in because
30:21
let’s face it, some of the
30:22
models are a little less
30:26
engaging publicly like they
30:27
think they’re a little bit shy
30:28
but man, if you get in front of
30:30
phone or TV or a tablet.
30:32
they’re going to gobble up
30:33
because that’s the way they
30:34
absorb information. So, why not
30:36
teach them the way they’re used
30:37
to absorbing it and then we get
30:39
hands-on. We cut that learning
30:40
curve down by Twenty-five to
30:42
30% Mike. what what what would
30:43
you say to someone that’s like,
30:45
I can barely even get employees
30:47
to to show up to my business if
30:49
I put all these hoops like are
30:51
they are these employees going
30:52
to is this going to limit my
30:54
chances or or what’s the end
30:56
result going to be? Yeah but I
30:57
mean right now like let’s face
30:58
it. The market’s like but do
31:01
you want somebody that’s going
31:03
to represent your brand? on
31:05
there Just to be a pulse and
31:07
get to 40 hours a week and
31:08
damage stuff and just destroy
31:09
everything you built over the
31:11
last ten to 15 years? No, but
31:13
the problem is if you’re not
31:15
consistently recruiting every
31:16
day, all day, it’s a job, it’s
31:19
a function. I don’t care if you
31:21
automate it or not. you need,
31:22
you need to do it and if all
31:24
your leads or potential
31:26
applicants are hanging out on
31:27
Facebook Deeds Craigslist,
31:28
ZipRecruiter, you don’t that
31:30
list but you paid for it. You
31:31
gotta get them in your system
31:32
and nurture them and when
31:34
they’re ready, they’re ready to
31:35
go. So, maybe you don’t hire
31:36
them. They go somewhere else or
31:38
by the time you get to them,
31:40
they’ve already accepted the
31:40
first offer. Cool. Let’s reach
31:42
out to them. Let’s make an
31:44
acquaintance and when employer
31:46
doesn’t have everything
31:47
happening after the hiring
31:49
process so they’re not making
31:50
the first impression. they’re
31:51
not following through on what
31:52
they should do or not making a
31:54
paycheck on time. You’re there
31:56
and you’re sweeping through and
31:58
and grabbing them potentially
31:59
the next time. So it’s not just
32:01
for the short term, Dylan,
32:02
we’re qualifying for the
32:03
duration this year, maybe next
32:06
year. So, the guy who ran my
32:07
business actually was in my
32:08
Employee funnel for over 2
32:10
years. you know, and depending
32:12
on how bad you need guys and
32:14
how much available potential
32:16
money you have for this like if
32:18
that great applicant does call
32:19
you back and say, yeah, I went
32:20
with someone else, you know,
32:21
superstore, I’ll keep you in
32:22
mind in the future. maybe take
32:24
it one step further, send them
32:26
a company hat or something like
32:27
that, right? Go above and
32:28
beyond and geez, if if he’s not
32:30
having great time or or she’s
32:31
not having a great time with
32:32
their job, they’re going to be
32:33
thinking, your company want a
32:35
standard You want to stand out,
32:38
You want to differentiate it
32:39
and I think the biggest thing
32:41
that that I can at least say it
32:42
is the culture and it’s the
32:44
alignment and and that’s going
32:46
to be the driving factor. So,
32:49
it cost so much money to get
32:52
these applicants in but man, if
32:54
you screw it up as soon as they
32:56
get in there and you don’t have
32:56
a process around it, you’re
32:58
back at square one and let’s
32:59
face it. they talk and Gen Z
33:01
right now is five to six more
33:03
times likely to do double the
33:05
research than a millennial
33:08
right now and they’re going to
33:10
go on like glass door or
33:12
Facebook or all the different
33:13
places and they are going to
33:15
share their story. So, if you
33:18
are not nailing it with the
33:19
first person to, you may be
33:21
eliminating an extra ten or 15%
33:23
or 20% people down the road
33:24
that you don’t even know
33:25
because they’ve destroyed you
33:27
online and you don’t even know
33:28
it because you’re on boarding
33:29
process wasn’t there and there
33:31
was no consistency. So it’s not
33:32
only enough to drive everybody
33:34
in but once they’re in you hold
33:36
true to what you’re at in and
33:38
do good by them because more
33:40
and more with social media and
33:41
these different review sites,
33:44
if you aren’t holding true to
33:46
that, you could be seeing
33:48
compounding facts down the line
33:49
that you don’t even know about
33:51
and that was like the biggest
33:52
thing that saved us is when
33:53
that competitor way bigger than
33:55
us came into our parking lot
33:57
and I ended up having a good
34:00
conversation with the owner of
34:00
the business and probably 910 1
34:02
million dollars company at that
34:03
point but talking in and say,
34:04
hey, like I If my guys are in
34:08
your parking lot, he eventually
34:08
pulled back but somebody below
34:10
him was actually doing that but
34:12
I tell you what, this guy was
34:13
offering the moon man in 95% of
34:16
my guys stayed because of the
34:18
culture and what we had done
34:20
for consistency. If we hadn’t
34:21
done that, I guarantee we would
34:23
have a mass exit in probably
34:24
60% of our our our guys So it’s
34:28
it’s just not the recruiting
34:29
part but it’s the consistency,
34:31
the process, and systems that
34:32
is going to keep you solid and
34:34
stable for the years to come as
34:36
well. So, that’s two and if I
34:38
could kind of finalize this
34:40
with one question like if you
34:41
are having any employee issues,
34:42
what percentage of you or
34:44
someone on your team’s day is
34:46
being spent recruiting, you
34:48
know, onboarding, hiring,
34:50
making sure that they’re having
34:51
a good first 3060 90 days just
34:53
like we do with our our
34:55
customers, Right? And and if
34:56
the answer to that is like, oh,
34:58
we’re spending maybe an hour or
34:59
two a week. Well, you’ve
35:01
essentially figured out your
35:02
your Employee issue right then
35:03
and there. you’re you’re not
35:05
treating that side of the
35:05
business like a face right?
35:07
It’s an afterthought, right?
35:09
And and if you don’t have the
35:11
time, whether you work with
35:12
simple growth, you do
35:13
something, you gotta automate
35:14
it because you gotta do it
35:15
nowadays, you can’t compete
35:16
with the big brands unless you
35:18
do it but the cool thing is
35:20
automations. once you’ve
35:22
organized it and then you
35:23
automate it automations is it
35:25
levels the playing field. You
35:27
can go head to head with a
35:27
Walmart or fast food chain
35:29
because it’s automated. It’s
35:31
personal and it happens when it
35:33
should happen and it doesn’t
35:34
revolve around you doing it.
35:35
24/7. So, this is this is a
35:37
leveling the playing field.
35:39
I’ve been saying this for eight
35:39
or 9 years. We’ve been automate
35:40
my business this weekend with
35:42
the with the big boys and girls
35:44
of of of industry by creating
35:47
an organized system, automating
35:48
it, and then we can actually go
35:50
out and dominate and and beat
35:51
them because there’s no red
35:53
tape. there’s no bureaucracy
35:54
and we can really define and
35:56
hold true to those core values
35:58
and the things that we promised
35:59
in the on boarding system. So,
36:01
Dylan, I don’t know about you
36:02
but I think this is this is the
36:04
hot topic right right now. If
36:05
you’re watching this live and
36:06
you’re like, this sounds great.
36:07
I don’t have time to do it. Hit
36:08
us up at Simple Growth
36:10
Systems.com. Give Dylan a
36:12
shout. I know who you He
36:13
usually has a cellphone
36:15
available for a quick text or
36:16
call but let us know. This is
36:18
something we’re passionate
36:19
about. If not, anything else,
36:20
take this diagram. use it, and
36:23
organize your own system and
36:25
then automate it and start to
36:27
pull back and be back in
36:28
control of the labor game. This
36:31
is probably the most liberating
36:32
thing I did in my business and
36:34
then, hopefully, it can be the
36:35
most liberating thing in your
36:35
business but if you’re
36:36
interested, hit us up at simple
36:38
System.com.
36:43
585-653-7022 or and just ask,
36:44
ask for Dylan and Dylan can
36:46
take a walk through and looks
36:47
like Dave Vonna is ready to
36:49
take control of his
36:54
Employee situation. So, we’ll
36:56
be talking to Dave soon. Can’t
36:58
wait. Hopefully, next couple of
36:59
conferences here. We’ll see
37:00
Dave again and catch up after
37:02
the COVID craziness. So Dylan
37:03
can’t thank you enough,
37:04
brother. We’ll see you again on
37:06
next Wednesday’s work on it
37:08
Wednesday. Any closing thoughts
37:11
No, no, that’s that all sounds
37:13
great. Have a blast. Alright,
37:14
brother. I’ll see you next
37:15
Wednesday. We’ll see you live
37:16
on Facebook and hit us up at
37:18
Simple Systems.com or give us a
37:21
call and Dylan can show you if
37:22
you’re interested and need some
37:23
help, how to build this
37:23
automated system in your
37:25
business Totally turnkey with
37:28
Prebuilt Spanish and English
37:30
application and all the
37:31
documents and things you need
37:33
outside of the employment
37:34
contract and handbook but we’ve
37:35
got great for people we refer
37:37
you to. If you haven’t had
37:38
those built out as well. See
37:39
you again next Wednesday
37:40
workout on Wednesday with the
37:41
team, Mike

Callahan’s Corner: Employee Accountability w/ DESIRED Profits

Video Transcript

00:01
Welcome back to Callahan’s
00:02
Corner where you ask the
00:03
questions. We have some live
00:04
right here on Facebook. So, one
00:05
of the biggest topics in
00:06
Facebook around the service
00:09
industry has been Employee
00:10
Accountability and DESIRED
00:13
Profits. So, how do we take the
00:14
end goal of DESIRED Profits and
00:16
tie in Employee. Accountability
00:18
and bring them all together.
00:20
Well, what I’m going to dive
00:21
into today in Callahan’s
00:22
Corner. This edition when I
00:23
open up the screen is how to
00:24
actually do just that. It’s a
00:25
lot of companies including my
00:26
own wanted to or actually we
00:28
did institute a piece rate
00:29
basis more otherwise known as
00:32
pay for performance in some
00:33
circles but basically, this
00:34
piece rate pay system pays the
00:36
Employee based on the budgeted
00:38
hours and drives Accountability
00:42
with a quality standards. So,
00:44
I’m going to show you how to
00:44
set the foundation of pieces up
00:46
for success and then eventually
00:48
be able to institute this piece
00:49
rate pay system or pay for
00:51
performance but this was
00:51
instrumental in my business
00:53
because what it did is it it
00:54
went in and changed the culture
00:56
of the business. So, the
00:58
employees that we had were
00:58
there for the right reason.
00:59
They weren’t there forever.
01:01
Just trying to keep 40 hours of
01:03
a pulse to get the overtime.
01:05
Now, obviously with Peace
01:06
Raider pay performance. if
01:07
you’re doing it correctly, you
01:08
are going to pay the overtime.
01:09
They’re not looking to avoid
01:10
that but what you’re doing is
01:12
really stacking your Employee
01:13
bench to be on the same team as
01:15
the management. So, no longer
01:17
was the owner of the business
01:18
manager bumping heads with the
01:21
crews saying, you gotta pick
01:21
up. you gotta go fast. You
01:22
gotta go fast. I’d like to call
01:24
it the Wendy’s Frosty Effect on
01:25
a hot day like today up in New
01:26
York that crew might be driving
01:28
halfway across town to get that
01:28
Wendy’s because it’s hot out
01:30
and let’s face it. Well, this
01:31
frosty are damn good but we
01:33
don’t want our employees, our
01:34
team members doing it because
01:35
what that’s doing is eroding
01:36
our bottom line profits. So, we
01:39
need to be able to look at
01:40
certain things such as your
01:41
labor cost effect, labor and
01:42
labor burden on job sites and
01:45
your drive time or non billable
01:47
cost effective at your shop and
01:48
drive time and then we can
01:49
educate them and make better
01:51
decisions but when we either
01:52
pay or their performance into
01:55
equality standard with the work
01:57
they’re doing, that’s where the
01:59
magic happens. So, long story
02:01
short in my business, probably
02:04
about 1516. Years ago, we
02:06
brought in a consultant and at
02:08
this point, I was still on the
02:10
crew for at least half the time
02:11
and with the consultant said,
02:13
is that our crews were only
02:15
about 70% efficient and and I
02:18
said, hey, you you gotta be
02:19
crazy. I’m on these crews
02:20
sometimes but the crazy thing
02:22
is is the gentleman would live
02:23
in a few percent was absolutely
02:25
correct. So, we invested the
02:27
money in getting this piece
02:29
rate pay system with budgeted
02:30
times all set up and
02:31
accountability and then, I’m
02:32
going to show you how we built
02:32
up on that theory and really
02:35
took it to the next level for
02:36
accountability and clarity and
02:37
transparency throughout the
02:39
organization but the main
02:40
takeaway here is we were
02:41
building out an extra twelve to
02:43
$1300 per lawn mowing crew a
02:46
week which was literally
02:47
straight bottom line profit
02:49
without adding extra piece of
02:50
equipment or employees. So,
02:51
this is really important
02:52
whether you’re looking to do
02:53
piece rate or you’re just
02:55
creating Accountability and
02:57
transparency and you want to
02:58
hit your desired profit so you
02:59
can track it daily and weekly
03:01
and we can get our employees to
03:01
have some buying and
03:04
accountability with quality
03:05
standards and then at least
03:07
once, if not, twice a year, we
03:08
can go in ‘cuz some of the jobs
03:10
we’re doing aren’t hitting our
03:11
hourly goals right off the bat
03:12
and some are. So, you may have
03:14
some jobs that are making $100
03:15
an hour and you may have some,
03:16
they’re only making thirty or
03:17
forty but if our goal is fifty,
03:19
we need a non emotional way to
03:20
raise those prices up to bring
03:23
the losers up. So, what you’re
03:24
going to find is in that
03:26
process, you may have a couple
03:27
of lines that you’re going to
03:28
cut through the beginning of
03:29
the year through say July and
03:30
you’re losing $20 every time
03:32
cut the lawn. So like literally
03:34
be easier quicker just to drop
03:35
a $20 bill off the front step
03:36
and we’ll go on your way. So,
03:38
why would you continue that
03:39
bleeding or pain for another
03:41
three to 6 months based on your
03:42
your area and your seasonality?
03:44
Why wouldn’t we go with a non
03:45
emotional way to track that?
03:46
So, what we want to do is on a
03:47
daily and weekly basis track on
03:50
average, are we making our
03:51
money and how can we tie the
03:52
employees in? I’m going to show
03:53
you how to do that in a minute
03:54
and then once or twice a year,
03:56
we want to run a report or take
03:58
a look at things in a certain
04:00
way to be able to raise your
04:00
prices to on average to get
04:03
your hourly revenue goal. So,
04:04
what I find on Facebook and a
04:06
lot of the groups that
04:07
literally drives me me nuts now
04:09
that I’ve been on both sides of
04:10
this equation is a lot of
04:11
people are saying, hey, I’m
04:12
going to raise my prices
04:12
because of gas or inflation by
04:15
three to 5% across the board
04:17
every year or I’m going to
04:18
raise my lawn mowing visits
04:19
five or $6 a cut across the
04:21
board but really what you’re
04:22
doing there is you’re
04:23
alienating your most profitable
04:25
clients. So, the accounts that
04:26
are making $100 an hour and if
04:27
your goal is only fifty, you’re
04:29
making double of what you
04:29
should be making your goal and
04:31
you’re going out and raising
04:33
their price. What you’ve done
04:33
is inadvertently take your most
04:35
profitable clients and got them
04:37
and potentially, it’s causing
04:38
them to shop your pricing and
04:40
shop your service as well. The
04:42
losers where you’re losing
04:43
fifteen to twenty bucks a cut
04:44
on and believe me, I’m sure
04:45
everybody has one in there and
04:47
it’s it’s it’s bound to happen.
04:51
We need to raise those up but
04:52
what you’re doing is when you
04:54
raise the prices on the losers,
04:55
you’re probably not raising it
04:57
enough and those people already
04:58
know they’re getting a smoking
04:59
deal. So, they’re going to stay
05:00
with you because they’re still
05:01
getting a good deal and most
05:03
likely, those problem
05:05
customers, the ones that keep
05:06
playing, you have to go back.
05:07
They’re causing a headache and
05:08
stress at night. Those
05:10
traditionally find when we run
05:11
these reports not emotionally
05:12
are the clients that are
05:13
literally you’re losing money
05:15
on and you’re spending all the
05:16
extra time and what it’s doing
05:17
is taking away from the most
05:18
profitable You should be going
05:20
out and spending the extra time
05:23
taking the garbage cans up to
05:24
their house. Whatever that is
05:24
because our goal is fifty.
05:26
We’re making 100. Let’s spend a
05:27
few extra minutes and just wow
05:28
them and keep them happy. So,
05:30
I’m going to dive in and open
05:31
the screen up and show you how
05:32
to actually track your
05:33
accountability for your
05:36
employees. team. Buy and
05:37
DESIRED Profits and how to set
05:38
the foundations for pay for
05:40
performance or as I call it
05:41
peace rate and this is
05:42
something we did in my company
05:43
for seven or 8 years with great
05:45
success. Now, you gotta check
05:46
with each state and how you do
05:47
it. You need to pay your
05:48
overtime It needs to be at
05:50
least a minimum of time and a
05:51
half on minimum wage but my
05:53
goal is to get my employees
05:55
more than they would be making
05:56
with the regular wage with time
05:58
and a half across the board.
05:59
So, most of our team members
06:01
are making Twenty-two to $2500
06:03
a year or a season more than
06:05
they would have with the time
06:06
and a half and that was another
06:07
way to buy in the buy in.
06:08
Before we get to that, we gotta
06:09
sit lay down the foundation.
06:10
So, I’m going to show you here
06:11
in a second comments or
06:14
questions. Absolutely. Drop
06:15
them in the live viewing or the
06:17
recorded version. I’ll keep an
06:17
eye on this for Twenty-four to
06:19
48 hours. So, some of you may
06:21
have seen this chart before but
06:24
I’m going to really kind of put
06:25
some sheds, some light on it
06:26
based on the time of season
06:27
that we’re in and how do we go
06:28
in and create accountability
06:30
through profitability and
06:31
quality. So, the first thing
06:33
that we are looking at here is
06:34
I want to go in and put the
06:37
budget of time. So, it doesn’t
06:38
matter if you’re using a
06:39
software platform or not. This
06:41
is something that we’ve
06:41
prebuilt out. So, if you’re
06:42
like, hey Mike, this looks
06:43
great. I don’t have the time.
06:45
Build this but I really like
06:46
the idea of this. Let me know.
06:48
We have this built out. So, it
06:49
emails out a form. You fill out
06:51
the form and it kicks all the
06:52
data in here and you get the
06:53
daily and weekly results and
06:54
the numbers. I’m going to show
06:55
you how to use it. So,
06:56
absolutely take, I’m lifting
06:57
the hood on what we’ve built
06:58
for people but go ahead and
07:01
manipulate this and build it
07:02
yourself. This is the key to
07:02
Accountability and in my
07:04
opinion. So, let’s just say
07:05
this crew was budgeted for 18
07:09
hours. So, it’s a two-man crew.
07:12
We have a total of 18 hours
07:14
budgeted. Okay. We’re going to
07:15
go in and say they got to the
07:17
shop and this is key. It’s not
07:18
when they start the first job.
07:18
It’s when is your payroll
07:19
liability starts. 7 AM We are
07:22
paying them for the drive time
07:23
and everything except that
07:24
maybe the state mandated breaks
07:26
but this is where a lot of
07:27
companies will look at it and
07:28
say, hey, we’re really doing
07:29
good. We’re 80% efficiency.
07:31
That’s all we need. Well, I’m
07:32
going to tell you right now at
07:33
least in my opinion, telling
07:35
your employees that you only
07:35
need to hit 80% efficiency is
07:37
probably going to be the first
07:38
and last mistake you make
07:39
because you’re setting the
07:40
precedent that they only have
07:41
to give 80% not 100%. So, I’m
07:43
going to show you how to hit
07:44
100% efficiency and track it
07:45
each and every time here. So,
07:47
start time is 7 AM and we’ve
07:51
automated all this to report as
07:52
well but I really, honestly, if
07:53
you’ve watched the videos, I
07:55
love to automate everything. I
07:56
like the manual version of this
07:57
because it causes you to feel
07:59
the wins and losses and pains
08:00
of this. So, 7 AM to, let’s
08:01
just say 5 PM. If math serves
08:04
me correctly today, that is
08:06
going to be 10 hours and let me
08:10
fix that in here. So, you or
08:13
your office or even your
08:14
virtual assistant. So, a lot of
08:15
our clients work with pink
08:17
collar and they actually fill
08:18
this out for them and then, the
08:19
owner gets the daily and weekly
08:21
reports. So, it’s really huge
08:22
even if you don’t have time to
08:24
do this yourself. So many
08:26
organizations be doing this.
08:26
So, like I said, platform
08:28
independent. We can do this.
08:29
We’ve automated it through
08:30
service autopilot. We have this
08:32
standalone option. If you’re
08:33
using service autopilot to
08:34
track and automate this as
08:35
well. So, I’ve got 10 hours.
08:37
Let’s say we got a half hour
08:38
lunch for you guys. We can put
08:40
put our crew members names
08:41
there in the automated report
08:42
that would automatically merge
08:43
and we got a Two-man crew What
08:45
happened here? Just on this 1
08:46
day is I’ve got gross hours of
08:48
20 hours and I’ve got 1 hour of
08:50
lunch. So, half hour times two
08:51
guys, my work hours, my payroll
08:54
liability from shop to shop
08:55
minus lunch is 19 hours. Okay?
08:58
So, we budgeted. we give him
09:00
eighteen that number up here.
09:01
So, we are are literally 1 hour
09:04
over budget So, let’s imagine
09:07
that you are breaking even at
09:09
forty bucks an hour. That is
09:10
cost you an extra $80 of
09:12
expense just on that 1 day. So
09:13
you kind of start backing these
09:14
numbers and you can kind of see
09:15
the the pain of that now where
09:18
I say that it’s probably not a
09:20
good idea to tell your crews
09:21
they have, they have to get 80%
09:22
efficiency because of that
09:23
billable drive time or shop
09:25
time. Let’s figure all those
09:26
budgeted times in there
09:27
including drive time and non
09:28
billable time and create 100%
09:30
efficiency. So, we’re 1 hour
09:31
over budget right now. So, the
09:33
sheet here, you can see spells
09:35
out 94%. So that’s an easy
09:38
conversation. So, how do we get
09:39
Employee Accountability into
09:40
the system? Well, we go to the
09:42
guys and girls on the crew and
09:43
say, hey with your quality
09:45
standard plus a minus system
09:47
based on compliments
09:47
complaints. I’ll get that but
09:48
let’s just talk about
09:49
accountability for production.
09:51
First, you only gave 94% today.
09:54
So, that’s an easy conversation
09:55
to talk to one of my crews or
09:57
put on a big dry erase board or
09:59
TV in the shop. It doesn’t
10:00
matter if you’re budget of 50
10:01
hours or 5 hours this week.
10:02
It’s the same percentage. It’s
10:04
apples to apples. You do not
10:06
want to show all the crews the
10:07
budgeted hours that each one
10:08
work that’s going to create
10:10
animosity. If it’s too hot,
10:10
they’re going to **** they got
10:12
too many hours. If it’s cold
10:13
out and they want to make
10:14
money, they’re going to they
10:15
didn’t get enough hours but a
10:16
percentage is a non amo
10:18
standard with a plus and minus
10:19
system for accountability and
10:21
quality. I’ll talk about the
10:22
quality in a minute. Easy
10:23
conversation here though. Hey,
10:25
Dave and Joe, you only gave 94%
10:27
today with the quality
10:28
standard. You didn’t do your
10:30
job. Very, very easy
10:34
conversation and everybody can
10:35
recognize that even our
10:36
bilingual teams that spoke
10:38
mostly Spanish understood that
10:39
very simply. It was a basic
10:40
number. Let’s change that
10:42
eighteen to nineteen. So they
10:43
did it in 19 hours. We gave
10:44
them 19 hours to do it. That
10:45
number goes up to efficiency
10:49
Once again, very easy
10:50
conversation. Hey, you guys
10:51
gave 100% today and you hit the
10:53
quality standard. You did your
10:55
job. You hit the hit the total.
10:57
Now, let’s say we gave them 20
10:59
hours. and
11:07
did it in nineteen. So, they
11:08
were 1 hour under budget. So,
11:10
it’s 105%. So, technically,
11:11
they were 5% under the budget
11:13
in time they needed to be at
11:15
but now I can tell the guys and
11:16
girls, hey, you gave 105% with
11:18
a quality standard that was
11:20
acceptable. You kicked butt.
11:20
You did a great job and now we
11:22
have public Accountability. So,
11:23
how we’re going to track this
11:24
is in these times going each
11:26
and every day and we know the
11:27
total number for each crew.
11:28
This is crew number one. we’ve
11:31
got crew number two. They
11:33
failed miserably. They’re at
11:35
67% but let me tell you when we
11:36
go in and we worked with
11:37
hundreds of businesses doing
11:39
this over the last three to 4
11:40
years as well as my own
11:41
business seven Business is a
11:43
million and beyond. If you’re
11:44
not doing this, you’re missing
11:47
the boat. This was instrumental
11:48
in my business after we broke a
11:49
million really before we hit a
11:50
million and if you’re looking
11:51
to scale a million with
11:52
predictable Profits,
11:53
Accountability in my opinion,
11:55
you really need to be doing
11:55
this process. So, if you don’t
11:56
have time to build it out, drop
11:58
me a message. I can show you
11:59
how we do this and automate
12:01
this to you and it’s
12:01
Accountability. So, if you
12:04
don’t do your homework by 2,
12:05
PM, the system will Email or
12:07
text message you. If you don’t
12:08
do it by 5 PM, it’ll Email and
12:09
text message message you. So,
12:10
it’s key performance
12:10
indicators, KPI. Plus,
12:12
Accountability. It’s not only
12:13
that enough to do and build
12:14
this but you need to do it
12:15
daily and weekly. So, we built
12:17
Accountability into the system.
12:18
So, we’ve got crew, one, two,
12:21
so on. So, we’re tracking each
12:23
crew individually so we know
12:25
wins and losses on each crew.
12:26
What you’re going to find is
12:27
that you’ve got certain crews
12:29
that are literally carrying
12:30
your company on their back and
12:31
you got other crews that are
12:33
literally bleeding you dry. So,
12:35
honestly, in my company when
12:37
the the guy running my business
12:38
blew out his Achilles tendon
12:39
and I was actually working and
12:40
filling this out and track
12:42
every day, there’s a video of
12:43
me running around like a wet
12:45
dog like literally in the
12:46
headline of the video is I
12:47
failed my team but it was so
12:49
painful to see the budget at
12:51
times floating around that 65
12:53
to 67% that it forced me to get
12:56
out of that crew and retrain
12:58
that crew because there was no
12:58
one else to do it because the
12:59
main person who did it out
13:00
injured but this is the idea we
13:02
want to be able to track the
13:03
wins and losses every day and
13:04
every week on average are we
13:07
making money on average? what
13:08
based on our desired goal and
13:09
at the end of the year, how
13:11
much money we need to raise or
13:13
keep the prices based on each
13:15
exact count because they’re
13:17
even in this one here where
13:17
we’re beating the budget of
13:19
time. I will guarantee you
13:19
there’s a just defined winners
13:21
and losers. So, we need to go
13:22
out and be able to track that.
13:23
Not emotionally. Let’s not
13:24
raise the price by three to 5%
13:26
or charge an extra five to $6 a
13:28
cut guys, we’re we’re we’re
13:30
hurting ourselves and we’re
13:31
hurting our most profitable and
13:33
loyal clients by doing such.
13:35
So, as you can see, we’ve got
13:36
multiple crews here
13:37
potentially. So, what you have
13:38
is your daily for each crew and
13:39
your weekly and then you have a
13:42
running average here on the
13:43
left of how many minutes are or
13:45
how many hours over under your
13:46
as a a company as a whole. So,
13:49
in this fictitious example, the
13:50
company right now for the first
13:51
day of the week is over budget
13:53
4.3 hours. Now, I’ve got which
13:55
crews winning and losing and as
13:57
a company as a whole on
13:59
average, are we over under
14:00
budget? So, this is how we’re
14:01
going to track this now, we
14:02
talk about quality. How do we
14:04
do quality with this process?
14:06
So it’s going to be a
14:06
combination of plus and
14:08
minuses. So, I’m going to
14:08
recommend defined amount of
14:12
quality control internally for
14:14
you, a manager, somebody to go
14:15
out and have certain criteria
14:16
was the weed wacking done is it
14:19
is are the beds a weed free
14:20
appearance If it’s a landscape
14:22
maintenance but in mowing
14:24
proper weed, wacking clippings
14:25
are out of the beds, no clumps
14:28
and stick edging looks good.
14:29
You have some like AA scale
14:31
that you’re going to do so it’s
14:32
not emotional. A one to ten or
14:33
one to five scale. So you’re
14:34
going to go out and sample five
14:36
or six accounts each and every
14:38
every week for each crew and
14:39
then any compliments or
14:41
complaints will come in as a
14:42
plus or minus and if there’s
14:43
damage, it may be a double
14:44
minus You gotta define a
14:46
system. It’s going to take too
14:47
long to get the exact process
14:48
we did in my company but you
14:49
get the idea. So, you’ve got a
14:51
production standard and a
14:53
quality standard and the whole
14:54
idea is to get them to beat the
14:55
budget of time with that. that
14:59
process with the quality
15:01
standards. So, if you’re on a
15:02
performance or piece of a pay
15:03
system, this crew is getting
15:05
paid for the 20 hours while
15:07
they only work nineteen. So,
15:08
each guy or girl would pick up
15:09
a half hour of extra pay that
15:10
they didn’t really work.
15:11
They’re getting the job done
15:13
with a quality standard. That’s
15:14
the accountability. That’s how
15:15
now we’re on the same team and
15:17
how can I help my team members
15:18
be more efficient with a
15:20
quality standard to go out and
15:21
crush those goals. That’s
15:23
that’s the key right there.
15:24
Production with quality now on
15:26
average are we making money and
15:27
budgeting time for and as a
15:29
company, as a whole. Now,
15:30
second part of the equation
15:32
here is we gotta pull out all
15:34
the data. So, Twenty-five or
15:36
thirty cuts for lawn mowing.
15:37
Let’s say for each crew and for
15:41
each client, I’m sorry. So,
15:41
pull out your twenty or thirty
15:42
visits for each service. for
15:45
each client and we’re going to
15:46
go in and take a look at this
15:48
here. So, we’ve got the price
15:49
per cup was $54.28. A lot of
15:52
people say, hey, Mike, we’re
15:53
looking at this. Is that
15:54
include tax? No, we we must
15:56
have lost money and not hit our
15:57
hourly goal on this account.
15:58
So, we raised it to the Penny
16:01
5428. So, based on our start
16:03
and stop times, we have actual
16:06
revenue per man hour So, on
16:09
average, we were averaging
16:11
$57.30. If our desired goal is
16:14
sixty and we’re $2.70 the good,
16:16
then we don’t have to raise the
16:18
Or actually, I’m sorry, we’re
16:19
$2 and seventy sets lower than
16:22
our goal so we’re not hitting
16:24
it. We’re making 5730 on
16:25
average and this will be over
16:26
Twenty-five or thirty cuts but
16:27
if we plug in $60 an hour, we
16:30
need to raise the price. $2.56
16:32
without a motion. So no longer
16:33
we raise as a percentage across
16:35
the board or X amount of
16:36
dollars per visit. We are only
16:38
raising the clients that the
16:40
average to the penny that we
16:42
need to hit our hourly goals.
16:43
So, let’s just say our goal is
16:44
55 Christ doesn’t go up this
16:47
count now is a winner. So, we
16:49
can go out and not emotionally
16:50
raise those prices and have a
16:52
very candid conversation with
16:53
the client. Why are we raising
16:54
your prices or not raising your
16:56
prices and now we’re only
16:58
raising let’s say the bottom
16:58
five to 10% like Jack Welch GE
17:01
when we could turn that over
17:02
and fix that very easily but
17:02
then when you get rid of the
17:05
least profitable clients, you
17:06
replace them with more
17:07
profitable clients. Your bottom
17:09
line profits continue to go up.
17:10
So, industry averages for
17:12
profit margins for the lawn
17:13
care and landscape maintenance
17:15
which is about four to 6%. last
17:16
time I checked in my opinion,
17:18
if you’re not really making
17:18
double digits, 10% or greater,
17:20
it’s not worth being in
17:21
business or taking your trucks
17:22
out but how do how do companies
17:25
take those marginal values of
17:27
five to 6% and we’re seeing
17:28
some twenty to 25% net. They’re
17:31
systematically raising the
17:32
prices on the losers and they
17:33
tracking it and raising the
17:35
prices twice a year. Middle of
17:37
July is the best time to raise
17:38
the prices. If you’re losing
17:39
money, you’re saving a half a
17:40
year of loss and when you raise
17:43
the price, there’s a good
17:44
chance your competitors aren’t
17:45
going to return the calls or
17:46
even get them an estimate.
17:48
You’re good. They’re not going
17:50
at it. We have done this and
17:51
raise prices twelve to fifteen
17:53
bucks on accounts that we
17:54
didn’t realize they had Maybe
17:56
put a fence gate and that was
17:56
smaller or planted a whole
17:58
bunch of different landscapes.
18:00
The client didn’t say anything
18:01
but we knew on this report that
18:03
something had changed either
18:04
the guys were do in it or
18:06
conditions at the side of
18:06
change and they were conditions
18:08
of the site at that size
18:09
business. We didn’t realize
18:10
that the guys didn’t
18:12
communicate which they
18:13
should’ve but this allowed us
18:14
to go in and raise the price
18:15
and salvage that account and
18:17
the profitability halfway
18:18
through the So, the main thing
18:20
is that we want to look at
18:21
Accountability with DESIRED
18:23
Profits and let’s align them in
18:25
a parallel run. The company
18:27
employees together. So, we need
18:28
to raise our prices to the
18:29
penny. each year, July and
18:31
November and December and we
18:33
need to have some kind of KPI
18:34
key performance indicator with
18:36
accountability and track the
18:38
budget of time versus the
18:39
actual time and be able to have
18:41
accountability on the shop
18:43
whether they give 100% 105% or
18:45
90% and anything below 100.
18:47
They didn’t hit their budget of
18:48
time. anything 105 is the 5%
18:51
under budget but those are very
18:53
visual things with a plus and
18:54
minus for internal and external
18:56
quality control that will drive
18:58
Accountability and Profits
18:59
throughout your business for
19:00
the rest of the year and the
19:02
years to come. So, hopefully
19:05
you take this. This is really
19:06
lifting the hood how we do it,
19:08
Build it out yourself if you
19:09
don’t have time or don’t want
19:10
to do it, hit me up or hit
19:13
Dylan on the Simple Girl team
19:14
and this is something that we
19:15
can help you with no matter the
19:16
software program you’re using
19:17
if you’re using autopilot. We
19:19
have automated reports and no
19:20
matter the program you’re
19:22
using, we can go out and drive
19:24
a automated response where you
19:26
can plug it into this format
19:28
through a form with
19:30
accountability and if you don’t
19:32
do your homework or someone in
19:33
your team or virtual assistant
19:34
does do homework by 2 PM and 5
19:36
PM, it sends you a text or an
19:37
Email saying, hey, get your
19:38
homework done, 5 o’clock, you
19:40
haven’t done your homework or
19:40
get your homework done but
19:42
that’s going to hold you
19:43
accountable because we need to
19:43
look at it each day and then
19:44
the following Monday, we need
19:46
to look at the previous week so
19:47
we know we’re at so we know
19:49
where we’re going. So, comments
19:51
and questions, drop them below.
19:52
Callahan’s Corner. You ask the
19:53
questions. We have some live
19:54
right here on Facebook,
19:56
Employee. Accountability with
19:57
DESIRED Profits and how do we
19:59
align the management team with
20:01
your labor team and dry
20:03
predictable Profits. Labor is a
20:05
tough thing right now but I’ll
20:05
tell you folks if you can
20:06
change the culture where you’re
20:08
your production team and your
20:09
management team are on the same
20:11
page and we’re driving to put
20:12
more money and less headache on
20:14
your field staff, This is the
20:16
key to rate or pay performance
20:19
system. I’ll see you again
20:20
tomorrow. Callahan’s Corner
20:21
where you ask some questions.
20:22
We answered live

SA Weekly Talk Show: Training Systems for BIG Profits & Predictable Profits

Video Transcript

00:02
Welcome back to the Essay
00:03
Weekly Talk Show. your host
00:04
Mike Callahan here once again,
00:06
bringing you knowledge from
00:08
service industry professionals
00:10
like myself or service industry
00:12
professionals. So, here at the
00:13
SA Weekly Talk Show, I’m going
00:14
to lift the hood of creating
00:17
training systems for big
00:19
profits and Predictable
00:21
Profits. So, it’s not only
00:22
enough to create those bottom
00:23
line profits. We actually want
00:25
to have Predictable Profits
00:26
through Predictable. So,
00:28
standard operating procedures
00:30
So, how do we go out and train
00:32
our field staff and our office
00:34
staff for proper operating
00:36
procedures that are going to
00:38
net result into BIG Profits.
00:40
So, I’m going to dive in and
00:41
show you what we’ve done in my
00:43
company. specifically inside
00:46
service autopilot and one other
00:47
platform that is a learning hub
00:49
that we built to do online
00:51
video training. In addition, as
00:52
a added bonus for anybody in
00:54
the lawn care industry, I’m
00:55
going to go over a way that you
00:57
can break down potentially how
00:58
you go in up your crew. So, how
01:02
many people here watching if
01:03
you put a comment in the live
01:04
or public area is when you’re
01:06
mowing crew goes out, your
01:07
fertilization crew or pretty
01:09
much any crew for that matter.
01:10
I’m going to give you a lawn
01:10
mowing example but do we have a
01:12
particular place they park?
01:13
There is a reason why they park
01:15
at a certain spot and what is
01:17
the procedure for the weed wack
01:18
and the stick edging the
01:19
blowing and the mowing. Where
01:20
does it start? Where does it
01:22
stop it? How do we start
01:22
eliminating five or 6 minutes a
01:25
job or an hour and start to
01:28
drive bottom line profits so
01:28
it’s not enough to set up
01:31
pricing with budgeted time but
01:33
we also need to have a process
01:34
and procedure inside the office
01:36
as well as well inside the
01:38
field to train the process and
01:41
continue the process because
01:43
the budgeted time and the
01:43
prices are only as good as the
01:45
teams in the field actually
01:47
follow a process and procedure
01:49
to hit those budget in time
01:50
with the quality constraints.
01:51
So, we’re going to dive in,
01:52
lift the hood, and show you how
01:54
this all can be done inside
01:56
your service business. So,
01:57
comment or questions live or
01:59
recorded version. Put them in
02:00
there. I’ll be watching this
02:01
for the next Twenty-four to 48
02:03
hours as we always do but essay
02:05
Weekly Talk Show, bringing your
02:07
knowledge from seven figure
02:08
business experts like myself.
02:11
So, here we go and without any
02:12
further delay, we are going to
02:14
pop open and take a look at
02:15
this. So, first thing that we
02:16
are going to be looking at is
02:18
inside service autopilot for
02:20
what we’ve done is created
02:24
Workflow
02:25
Training. So, this is
02:26
actually a service autopilot
02:27
for so we’ve got Thirty-six
02:29
videos in six modules in essay.
02:32
We were unable to actually have
02:34
testing in here. So, we are
02:34
going to show you another
02:36
option that we did to evolve
02:38
into even a higher level
02:39
training. Then, we’re also
02:40
going to show you how we
02:41
utilize this service autopilot
02:43
forms not only for training in
02:44
the office but actually going
02:47
into the field. So, this is
02:49
literally right out of
02:49
Callahan’s Lawn Care where I
02:51
made training videos for every
02:53
piece of equipment in every
02:55
service we did. So now, all the
02:56
training and everything was not
02:58
in my head it was now in the
02:59
software and we can run our new
03:01
applicants through the mobile
03:03
app or in the computer through
03:06
the training for the software.
03:07
So, this is all natively built,
03:10
functionality wise inside
03:11
service autopilot, no extra
03:13
cost. You can build this
03:14
yourself but basically, what
03:15
we’ve got is we’ve got a lawn
03:16
mowing video and then my other
03:18
one was literally how to use a
03:20
line trimmer. So, we went
03:21
through the process and
03:22
workflow that I’m going to be
03:24
going in when we dial into this
03:25
map of our test here of where
03:29
do we park the truck. How do
03:30
you determine where you park
03:31
the truck? Where does the weed
03:32
wacking start and end? What’s
03:33
the workflow? Where does the
03:35
mower start ending? And where
03:36
does the blowing start in? So,
03:38
I’m going to go in and show you
03:39
how we can actually create a
03:40
video to teach this and I’m
03:43
going to give you a high-level
03:44
overview of kind of what was in
03:45
that video and how we actually
03:47
did it inside my company. So,
03:49
without any further delay,
03:51
we’re going to kind of dive
03:53
into some different options
03:54
that you can do inside your
03:55
service business, utilizing
03:57
some of the tools and inside
03:57
service autopilot. So, the
03:59
first thing that we went into
04:00
here is under
04:04
the forms here. We tackled the
04:06
office Training first. So, that
04:07
was the biggest pain point when
04:08
we had new admin as we continue
04:10
to grow or if you’re using a
04:11
virtual assistant, this is a
04:13
great way to create a concise
04:15
training videos for your
04:16
virtual assistant so you don’t
04:16
have to be on the hook every
04:18
time you have a new assistant
04:19
come online or a new office
04:20
admin but the idea is they
04:22
would fill it out. first name,
04:24
last name, Email. This is
04:25
automated so we get an Email or
04:26
text message that they need to
04:27
fill out module one and watch
04:29
it and literally inside the
04:31
form click the video. and
04:35
literally go. So, we’re going
04:37
into lead acquisition via the
04:39
website or office. We
04:40
understand what’s going on. The
04:41
next one is lead source
04:43
tracking. We’ve got referral
04:44
tracking. So, how did they hear
04:46
about us? Client acquisition
04:47
commercial or residential
04:48
property levels and billing
04:51
details and the sixth and final
04:52
video in this installment here
04:54
is the gear icon. What’s under
04:55
it and how does it work? You’ll
04:56
notice these videos through
04:58
multiple trial and error in
05:01
this process or between one and
05:03
3 minutes. Ideally, the first
05:04
video is about 30 minutes and
05:05
it goes high level overview.
05:07
So, what we’ve done here is
05:08
built modules with six videos
05:11
each inside service autopilot
05:13
that we will run our new
05:14
administrative staff through
05:15
for consistent training. So, at
05:18
that point, we went to the next
05:20
level and I’m going to jump
05:21
into the Simple Growth Learning
05:22
Hub as a certified adviser of
05:24
service autopilot. So, what
05:25
we’ve done is taking that
05:26
content we made there and now
05:28
updated it and put it into this
05:30
learning hub that we built.
05:31
Now, this learning hub is
05:32
mirroring exactly what we’ve
05:34
built inside service autopilot.
05:36
So, if you’re building this
05:37
yourself, I think the best
05:38
place to start is probably
05:39
right inside service autopilot
05:41
in the forums and this is
05:42
exactly how we did it for many
05:43
years in my business utilizing
05:44
these forms No extra cost
05:47
inside service autopilot but
05:48
we’re taking that knowledge. Si
05:50
in your head and disseminated
05:52
across the organizations. Now,
05:54
every time we have a new
05:55
administrative staff join the
05:56
business owner is not on the
05:58
hook to train them for the next
05:59
two to 3 weeks, we we send them
06:00
to the video training automated
06:03
through the process and side
06:04
service autopilot and then we
06:07
follow up with live one to one
06:09
or virtual training now with
06:10
COVID. So, what we’ve done is
06:12
taken this and now to give you
06:13
a peak under the hood. we’ve
06:14
gone in and a overview video
06:17
probably with complete crazy
06:19
COVID hair locked in my
06:21
basement last year, we have an
06:23
overview video. We show them
06:24
how to actually use the course.
06:26
So, if you’re building this
06:27
out, this is probably best
06:28
practice and we have the
06:31
overview of the service
06:33
autopilot workflow. So, what is
06:35
it look like? So, if you are
06:36
like me, when I first bought
06:37
the platform, I ran to billing
06:39
and scheduling because I need
06:40
to get paid and I needed to get
06:42
the work done but
06:44
unfortunately, when you do
06:45
that, you are in and missing
06:49
all the foundational pieces.
06:51
So, in the first 30 minute
06:53
video training here in the
06:54
overview area just like it was
06:57
in the service, autopilot forms
07:00
Here we are going in and giving
07:03
them a high-level overview of
07:04
the system from lead
07:06
acquisition through billing,
07:07
scheduling fulfillment in the
07:09
correct order and then once we
07:10
have that order, we’re going to
07:12
dive into the overview and dial
07:14
in to the specific pieces how
07:16
they build on top of each
07:17
other. So, we’re going to build
07:18
a foundational understanding of
07:19
the software and this is how
07:21
we’re getting people off the
07:22
street within seven days. I’ve
07:24
never seen the software and up
07:25
and running. Almost 100%
07:27
efficiently. So, you can do
07:28
this too in your business and
07:29
I’m going to show you. this is
07:31
how we did it in mind but
07:32
basically, we went in to lead
07:34
source track and referral track
07:35
and commercial versus
07:36
residential. So, same exact
07:37
thing. We built an essay. We
07:39
went a little bit deeper here
07:41
but the video plays live here
07:43
and like I said, they’re
07:44
anywhere from three to a minute
07:46
3 minutes to a minute long.
07:47
Same exact thing we built out
07:49
right inside service autopilot.
07:50
This is the ideal first step
07:52
and if you take it to the next
07:53
level, the reason why we took
07:55
it to the next level is we
07:56
weren’t able to automate the
07:57
testing inside Esa. So, We went
07:59
in and use the quizzes feature
08:02
here and we had six questions
08:06
that have to get 100%, right to
08:07
get to the next level. So, do
08:09
you need to select a cellphone
08:10
carrier If you are using
08:12
two-way texting and
08:13
automations, which is false. It
08:16
is a legacy feature. So, the
08:18
idea is we run them through
08:19
some knowledge and if they get
08:21
the question wrong, we did the
08:22
same exact thing here inside
08:24
service autopilot far as
08:26
actually I take that back. We
08:27
do have the skill review
08:28
testing. So, this is a new
08:29
updated version. So, we did
08:31
build the actual testing inside
08:35
SA as well. and a memory series
08:38
will be built built in over in
08:39
the learning hub to have more
08:40
analytics of tracking but
08:42
basically, you can do this
08:43
testing inside essay as well
08:45
and if you don’t get 100% based
08:46
on the logic in the automation,
08:48
you can drive them back to the
08:49
beginning and when they get it
08:51
wrong, we actually provide
08:53
supplemental information. Oh,
08:53
this is what you answered but
08:54
this is why you should answer
08:56
this. So, the idea is we’re not
08:57
going to force them to keep
08:58
going back and guessing we’re
08:59
going to go in and give them
09:00
the data and knowledge of the
09:02
that they should have retained
09:03
the first time around for the
09:04
videos to understand it. So,
09:05
we’re going to give them a
09:07
foundational flow of this. So,
09:08
right inside service autopilot
09:10
in the Vtwo. You can do it in
09:11
Vthree now four We’ve created
09:14
six videos in each of six
09:16
modules complete with testing
09:18
on each video. So, this is what
09:20
I would recommend Office
09:21
Training. First, we want to
09:23
standardize that operating
09:24
procedure, how we enter leads
09:25
in how we collect client lead
09:27
sources, How do we estimate how
09:28
do we follow up all the way
09:29
through building a fulfillment
09:31
and running credit cards. we’re
09:32
going to stand. That is a
09:33
process with an online
09:34
automated video training
09:36
series. So, with the simple
09:38
growth level three automations,
09:39
we include all of this right in
09:41
here but by all Jump right in
09:44
and this will definitely help
09:47
you along your way but we’ve
09:49
invested the time to do it.
09:50
These are most of the videos
09:52
from my my company that ended
09:54
up selling. Harold wants to
09:56
Know, Will there be a replay
09:57
recording of this? If so, where
09:59
are we posting that? It’s going
10:00
to be on the Service Autopilot
10:01
Facebook page as well as the
10:02
Simple Growth page on Harold.
10:04
If you’re looking for it, I can
10:05
tag and put it in the SA
10:07
Facebook group as well but good
10:09
to see you brother on on the
10:11
I’d say Weekly talk show. So,
10:12
first thing is we’re building
10:13
out our office video training
10:15
and essay forms complete with
10:17
training and this is what we do
10:19
in our sales level. Three
10:20
automations by Simple Growth is
10:21
a certified adviser. Now, next
10:24
step is once we automated that
10:26
in my business, we realize it
10:27
works so good for the office.
10:29
Why not take this out and
10:30
automate it in the field. So,
10:32
what we did is did the same
10:34
exact thing with testing. Now,
10:36
this is just a kind of example
10:38
but you can see where the
10:40
questions would start to go in
10:40
here again but literally, if
10:42
you look at this here, we go in
10:47
and the video is going to show
10:49
you the video target. So, what
10:52
parts of the equipment, the
10:54
equipment techniques, and what
10:57
is your Pp, your personal
10:59
protective equipment. So, these
11:00
are the things that we are
11:00
going to require for our
11:02
handbook in here. So, we’re
11:03
going to go in and review that
11:05
and then, we actually demo all
11:07
the Deadman switches, all the
11:09
different things that are in
11:10
there and as you go in, I
11:13
actually eventually jump on
11:15
this mower. So, we’re actually
11:16
going in and then eventually,
11:19
Training the skill set how to
11:22
actually go out and do the
11:23
mowing. You’ll notice we’re
11:25
going in. We’re doing three
11:26
point turns. We’re not turning
11:27
the grass up and we’re turning
11:29
away from the landscape beds.
11:30
We’re teaching them all the
11:30
different ways and things they
11:32
need to know to be able to use
11:34
this mower. So, this is the
11:37
methodology that I would
11:38
recommend. Now, if you’re
11:39
wondering like how did you go
11:41
out and do this? Believe it or
11:43
not, first of all, I recommend,
11:45
don’t do this. Don’t do this at
11:46
your own home. Find some do it
11:49
because your neighbors will
11:50
think you’re crazy but
11:50
customers will let you do this
11:52
at their house but what you
11:53
really need is a smartphone, a
11:55
wireless mic that ties in your
11:57
smartphone and a quick thirty
11:58
or $40 tripod from Amazon. You
12:00
don’t need anything special and
12:01
you can record it, believe it
12:03
or not, that wireless mic. if
12:04
the the audio is on works
12:05
great. What we’re doing is
12:06
we’re going in for every
12:07
service and every piece of
12:08
equipment we’re building these
12:10
over, you know, a three to 4
12:11
month period. It doesn’t all
12:13
have to happen but literally, I
12:14
blocked out 2 days and made
12:15
most of the videos in my
12:16
company. So, here’s a lawn
12:17
mowing And we have the line
12:22
trimming example as well. So,
12:24
proper use of weed wacker and
12:26
training system and I’m going
12:26
to talk about here a little bit
12:28
later in the video once I go
12:30
through this methodology how do
12:32
we go in and park and set up
12:34
for success but I’m literally
12:35
going over the the protective
12:36
equipment and the things that
12:38
are needed going to show in the
12:40
proper technique how to hold
12:41
the line trimmer especially up
12:43
north. We don’t stick edge. We
12:44
still want to hit those hard
12:46
surfaces. A 90° angle and and
12:49
here that uses a weed wacker
12:51
with line trim would probably
12:52
relate to this new employees if
12:54
they don’t have any experience
12:55
will struggle, how to actually
12:58
set up the line trimmer spool
13:02
as well as the spring and some
13:03
of the attachments. So, I went
13:05
through in the video and
13:06
actually demoed how to actually
13:08
not only trim but how to
13:11
actually get the line in the
13:13
trimmer spool and get it in
13:15
there for success. That’s
13:17
always a big big problem when
13:18
you’re bringing to somebody
13:19
that doesn’t have experience
13:20
and if you look at it here,
13:21
I’ve got that little wireless
13:23
mic in there and now, we’re
13:26
going in and I’m modeling it
13:27
and then I’m moving it as I
13:29
pause the video, I’m moving the
13:31
tripod around. So, I actually
13:33
go, I believe in this video all
13:35
the way around the whole entire
13:37
property and you can actually
13:40
see it here. This is one of the
13:42
older Callahan trucks here.
13:44
Probably took a little snow
13:45
plow beating but this is the
13:46
video that I literally made
13:48
from my actual company here.
13:50
Callahan’s Lawn Care and I had
13:51
one of the backup trailers and
13:52
some backup equipment there.
13:54
So, the other things are in the
13:55
field during the day obviously.
13:56
So this can be done. It doesn’t
13:59
take a lot of time but it will
14:01
return
14:04
You know the the value to Xs
14:08
Harold says his his signals
14:10
choppy. Can I get access?
14:13
through from simple Growth.com?
14:16
Yeah, Harold, hit us up. We can
14:17
definitely hit you up. This is
14:18
more about content and how to
14:19
build it yourself but if you
14:20
need some help as a certified
14:22
adviser, we can definitely help
14:23
you as well but the idea is
14:24
we’re going in. We’re going to
14:25
build this out. I recommend
14:26
getting a pad of paper, Write
14:28
down all the services and the
14:28
things you need to talk about
14:29
doing it on the fly is probably
14:32
not the best bet but just some
14:33
great example here of how we
14:36
could we could do this. We’re
14:37
talking about around the
14:38
trimming around this this pole
14:41
here. I actually scalp it down
14:43
and looked at it and said,
14:44
okay, this is what you should
14:46
do and this is what you
14:46
shouldn’t do. So, this is some
14:48
of the training that I learned
14:49
when we had a staff at H two B
14:51
workers from Guatemala, Mexico,
14:53
My my my my Spanish was no
14:55
bueno. So, it was helpful for
14:58
me to be able to visually show
15:00
the guys that this is what you
15:01
should do and this is what you
15:02
shouldn’t do No matter the
15:05
language barrier or HBA, normal
15:08
worker like that resonated with
15:09
everybody. So, it was modeling
15:12
what you should do but also
15:13
modeling what you shouldn’t do
15:14
and saying this is what not to
15:16
do as well. So, some tips on
15:17
those videos as well how you
15:19
want to do this but you know,
15:21
not not get on here and just
15:22
making this up. I’ve got the
15:23
Callahan’s Lawn Care shirt
15:24
right on here and and this is
15:26
this is what we did. This is
15:27
how we built a turnkey training
15:29
system. took the videos and
15:31
then drove them into those
15:31
service autopilot form the
15:33
office as well with training
15:36
and then with simple growth, we
15:37
wanted some more analytics of
15:39
who had been through and be
15:40
able to do online certificates
15:42
and kind of reward people. So,
15:43
that’s why we built an
15:45
additional mirroring package
15:47
right here in the Simple Growth
15:49
Learning Hub but by all means,
15:50
I mean, this is, this is it and
15:52
this video is probably five or
15:54
6 years old. So, this is not
15:55
something new that you just
15:57
knew an essay. you can do this
15:58
and have been able to do this.
15:59
Most people just are unaware of
16:01
it. So, based on that, I would
16:05
start with the office or in the
16:06
field either way but we want to
16:07
go in and just like we did in
16:09
the beginning of the video,
16:11
video targets. So, learning
16:12
objectives and then, if there’s
16:15
any PPE, or personal protective
16:16
equipment, we probably want to
16:17
have that scroll down in there.
16:19
So, we’re reinforcing what’s in
16:21
your handbook. So, as an added
16:23
bonus, something that a lot of
16:25
people find helpful when we get
16:29
into something that we call a
16:31
deep dive where people used to
16:32
fly to New York but now, we
16:34
virtually do them where we
16:35
basically sit virtually need a
16:36
need for 2 days and we help you
16:37
build out based estimating
16:40
system. A lot of times like 20%
16:42
of those calls or those and
16:45
those service autopilot deep
16:47
dives by simple growth is that
16:51
we set up the estimate process
16:52
but the employee per say or
16:55
even the business owner are not
16:57
setting a standardized
16:58
operating procedure to create
16:59
Predictable results to follow
17:00
through on the estimating
17:01
process. So, it’s not enough
17:02
just to create an estimate
17:04
process and budget time but you
17:05
need to have a process that
17:06
creates predictable outcomes to
17:07
hit those Time to beat him with
17:10
a quality constraints. So, what
17:11
I’m going to go here is kind of
17:12
dive into this but if you’re
17:15
looking at this house here and
17:16
you were to pull up, let’s say
17:18
you’re not stick edging just
17:19
to, there’s a way to approach
17:20
this but let’s just say no
17:21
stick edging at all. So, this
17:22
is a very basic example but if
17:25
you’re pulling up to this house
17:26
here, would you be parking with
17:29
these two cars are here or here
17:31
Now, don’t worry about the
17:32
neighbors parking in front of
17:34
their house or anything like
17:35
that but How would you train
17:38
your crew per se? where to park
17:41
each and every time. So, if
17:43
you’re watching live, feel free
17:45
to put your your comments or
17:47
questions in there. but the way
17:49
we approach it and this may not
17:50
be for everybody is what we did
17:53
is that if you’re looking at it
17:54
and I’m standing up here and I
17:55
had this this, you know, maybe
17:56
the pen and the this was my
17:58
weed wacker handle here. So, if
18:00
it’s going to the left or if
18:02
it’s going to the right, how do
18:04
we
18:07
How
18:07
do we account for that? So,
18:09
to the right or to the left and
18:11
when we’re looking at that,
18:12
that is the key. So, is
18:14
traditionally, there’s only one
18:15
person on the crew holding the
18:16
weed wacker or at least in our
18:18
scenario, traditionally, the
18:19
crew leader and the mower and
18:21
the technician ran the weed
18:23
whacker. Now, you may switch
18:25
back and forth and that’s fine.
18:26
No worries but what we’re
18:27
looking is how do we
18:29
standardize the workflow and
18:32
optimize it based on the weed
18:33
wacker holding it left or
18:35
right? So, whatever time where
18:37
the head is handed the head of
18:40
the weed wacker is pointing.
18:41
So, if you’re holding it this
18:42
way, the weed wacker head to
18:43
the left. If you’re holding it
18:44
this way, it’s to the right.
18:46
So, let’s just say we’re going
18:48
to the left where the weed
18:49
wacker holding it and the
18:50
head’s to the left as you’re as
18:52
you’re looking at this. So, how
18:53
do you go out and use that
18:56
information to standardize
18:57
where you park each and every
18:58
time for the job? Well, this is
19:00
how I’d recommend doing it. So,
19:01
I’m not going to park out front
19:03
but I’m going to park right
19:04
here. I’m going to park to the
19:05
left hand side So, if the weed
19:07
wacker heads to left, we park
19:08
on the left of the property. If
19:09
it’s on the right, we park on
19:10
the right right of the
19:11
property. So, we’re going to
19:12
play on this one. It’s to the
19:14
left. We’re going to go in and
19:15
park right here. Reason being
19:18
is when we’re going to tackle
19:19
the weed wacker and blowing
19:20
first and then we’ll tackle the
19:21
mowing and are going to
19:22
correspond for streamline
19:24
process and this is how we
19:25
shave five to 10% off every
19:26
time to build bottom line
19:29
profits with Predictable
19:30
quality control. So, we’re
19:32
going to park right here and
19:33
now, what’s going to happen is
19:35
the weed wacker is going to get
19:36
off and literally flip that
19:38
weed wacker just like we showed
19:40
in the video here. and we went
19:44
through and showed them that we
19:46
would flip it on a 90° angle.
19:48
okay? So, that’s going to be a
19:50
basically the equivalent of a
19:51
stick edge and when we do that,
19:53
we’re going to go ninety here.
19:55
So, across up the driveway,
19:57
down the sidewalk across the
19:58
sidewalk, down the other side
19:59
of the sidewalk and up the
20:00
driveway. Now, we’re going to
20:03
flip that head and go all the
20:06
way around the house and the
20:07
beds flip it back on a ninety
20:10
down the driveway down the
20:11
sidewalk cross it the sidewalk
20:14
down here and all the way
20:16
across. Now, what we’ve done is
20:18
covered all of our basically
20:21
ninety 90° angling and we’ve
20:23
gone all the way around the
20:23
house. So, Carlos on my team
20:26
would say, you can’t break
20:26
break the snake or you can’t
20:27
break the hose. Whatever it is,
20:29
it’s streamlined. You can’t
20:30
bounce all over the place even
20:32
if there’s a tree right here in
20:34
the middle, we’re not going to
20:35
grab it especially in the
20:36
beginning of trainees, we’ve
20:38
systematized it Now, we’re
20:40
we’ve ended here so we’ve come
20:42
up and around up and around the
20:45
Down the sidewalk down the
20:46
sidewalk. Down and back. Now,
20:48
at this point, we’re going to
20:49
go in, grab anything in the
20:52
middle up and around this fence
20:54
line. If there’s a play set or
20:55
something back down, I’m going
20:56
to grab that pole and then
20:58
boom, I’m back at the truck.
21:00
So, what I’ve done is I’ve
21:01
eliminated any waste and
21:03
potentially somebody jumping
21:05
back and forth traditionally,
21:07
if there was a shed in the back
21:08
corner of the yard or a play
21:09
set or something, those are the
21:10
things that are going to be
21:11
missed but we’ve created a
21:12
predictable system. So the guy
21:13
now on the mower, potentially
21:16
the crew leader overall
21:17
responsible for the quality is
21:19
He’s on the mower. He’s going
21:21
to be able to see where they
21:22
potentially may be missing some
21:24
of these spots, Okay, now,
21:26
we’re back at this fictitious
21:27
truck. We’re going to grab the
21:29
blower and we’re going to go
21:30
back and blow just like this
21:33
here. We’re probably going to
21:34
blow off the whole driveway,
21:35
pushing everything this way and
21:36
then, we’re going to go back up
21:37
and around the house sidewalk.
21:43
I’m sorry. Sylvia here and then
21:45
we’re going to walk up and
21:47
around and grab anything else
21:50
like a place or anything like
21:51
that. Any clumps. Boom and
21:52
we’re back at the truck. So,
21:54
we’ve done a streamline that as
21:56
well. Now, if it’s a larger
21:58
home and you got two 60s, maybe
21:59
that guy’s jumping on a mower
22:00
but traditionally, most of your
22:02
posts, size stamps, you’re up
22:04
to about eight to 1012 thousand
22:06
square feet ballpark. you got
22:06
one mower and one weed wacker
22:08
traditionally. So, by the time
22:10
the guy’s done blowing, that’s
22:12
mower probably coming on. He’s
22:13
picking the trailer gate up.
22:14
We’re in the back of the truck
22:15
and dropping it on. Now, the
22:16
cool thing is even if he gets
22:19
done blowing a little bit
22:19
before the guy mowing The guy
22:22
mowing is going to be turning
22:23
away from the heart of the
22:26
house and blowing the clippings
22:29
in. So, there shouldn’t be any
22:30
clippings on the side of the
22:31
side of the house or the beds
22:32
if the mower is doing his job.
22:34
So, getting into the mowing,
22:35
how do we standardize that for
22:37
Predictable results? So, the
22:38
way we did it is we went in and
22:41
if the guy weed whacking was
22:42
starting here and he’s going
22:44
around up and around here We
22:48
don’t want them both starting
22:50
out here. So, the mower would
22:51
traditionally come over here.
22:52
He’s going to hit the bottom,
22:53
the top, and the side of the
22:55
house and he’s also going to be
22:56
hitting the side of the house
22:57
here. So, the sides and the
23:00
front of the house are mowed
23:01
first and then we go to the
23:03
back and we’re going to be
23:04
going in and going in and
23:08
turning this way here and we’re
23:10
pointing the grass out. So,
23:12
he’s ending here and coming
23:13
back down and then he’s coming
23:15
back down. The guy blowing his
23:16
traditionally going to be
23:17
ending just about the same time
23:19
and he can blow off any grass
23:20
that got on here from maybe wet
23:21
tires in the spring. So, the
23:24
idea is we’re setting a
23:24
standardized operating
23:26
procedure for the weed wacker
23:27
to streamline so things aren’t
23:28
missed and we’re hitting the
23:30
front and sides of the house
23:31
first with the mower because
23:33
we’re assuming the guy weed
23:35
wacking is going to get done
23:36
first and now all the debris on
23:38
the driveways, sidewalks and
23:39
gutters are is already taking
23:40
care of like that’s there and
23:42
we can blow off. We’re not
23:44
going to have to do double the
23:45
work. We’re creating a
23:46
standardized operating
23:47
procedure that we can train to
23:48
and our production rate based.
23:49
That’s the main system is going
23:50
to be consistent enough to feel
23:52
that bottom line savings effect
23:55
but if you’re looking, if
23:57
you’re, if you’re wasting five
23:58
to 7 minutes an hour with a
24:01
two-man crew, that’s a huge,
24:02
huge thing. So, if you’re
24:04
looking at it, Let me just pop
24:06
a calculator real quick. So,
24:07
let’s just say we’re losing 6
24:09
minutes. So, six divided by
24:12
sixty is .1 Times Two guys on
24:15
the crew and we work 8 hour a
24:19
day. So, it’s 1.6 hours a day
24:22
times 5 days a week. That’s 8
24:24
hours a week that we’re losing
24:25
inefficiency just by saving 6
24:27
minutes a day in inefficiency
24:29
and just this process right
24:31
here will eliminate five to 6
24:32
minutes in an hour Easy. It’s
24:35
actually eliminated more in my
24:36
business and then if we
24:37
multiply that by let’s just say
24:39
a 32 week season it’s hours of
24:43
saved inefficiency just by
24:45
saving those five or 6 minutes
24:46
a day. So, let’s just say we’re
24:47
breaking even at Thirty-six
24:49
bucks an hour. That’s 9002 9216
24:52
$9216 of bottom line profit by
24:55
just standard this system but
24:57
it’s not enough to just show
24:58
it. We need to train it through
24:59
the videos.
25:04
and then reinforce it with
25:06
testing and that was the secret
25:08
to success to standardize
25:10
something just as simple as the
25:12
lawn mowing. Now, there’s other
25:13
tips and tricks for pruning,
25:15
mulching, and other things like
25:16
that. I’m not going to get in
25:17
today but we literally went
25:18
through and standardized that
25:19
operating procedure and created
25:21
a system even when you’re
25:22
mulching around little bushes.
25:24
if you weren’t blowing it in,
25:25
we weren’t dumping the
25:27
wheelbarrow and moving it
25:28
around there. We had a process
25:29
for bulk mulch to get around
25:32
those bushes without making a
25:33
mess. Now, bag mulch is a
25:34
little bit different when we
25:35
use that but the idea is create
25:38
a time in motion. Study on it,
25:41
standardize it, create a video,
25:42
create testing, and then have
25:43
your quality control manager or
25:45
your business owner go through
25:47
and double check and reinforce
25:49
with some positivity. So,
25:50
you’re stopping at the job with
25:51
a box full of Gatorades or
25:52
cooler Gatorades some
25:55
popsicles, whatever that is,
25:56
make it a positive interaction.
25:58
and use it as a retraining and
26:01
reinforcement tool but the main
26:03
thing we gotta take what’s in
26:04
your head and we gotta build it
26:05
into these forms video training
26:07
for the in the office with
26:12
testing. Comment your
26:14
questions. Leave them below
26:15
essay, Weekly Talk show coming
26:17
back at you with training
26:19
systems for profits and
26:22
Predictable Profits through
26:23
video training systems and
26:25
testing all built out inside
26:27
service autopilot forms with
26:30
testing comments. Questions
26:32
drop below. Appreciate you
26:33
Harold checking it out and I
26:34
will repost this video a little
26:36
bit later today. The girl team
26:37
will actually inside the Essay
26:38
user group as well as through
26:41
the simple growth outlets. So,
26:43
we’ll see you again SA Weekly
26:43
Talk Show one M Eastern 12. PM
26:46
Central. Mike Callahan, your
26:47
host helping you create
26:50
Predictable business systems
26:52
inside your business. by seven
26:54
figure business owners that
26:56
have used service autopilot in
26:57
their business and have figured
26:58
out the way to streamline your
27:00
workflow and not just have
27:01
features and functions but
27:02
create a predictable workflow
27:04
for standardized operating
27:05
procedures. BIG Bottom Line
27:07
profits and if you’ve been
27:08
watching Callahan’s Corner or
27:10
work on it, Wednesdays where we
27:12
go in as Michael Gerber says,
27:14
you how to work on it and not
27:16
in it. The big theme lately is
27:18
going in organizing, and
27:22
dominating and that’s going to
27:23
be a reoccurring theme here.
27:24
The Essay Weekly Talk show and
27:26
some of the videos I do as well
27:27
as our guests, we’re going to
27:28
help you organize, automate,
27:30
and dominate your market. We’ll
27:32
see you again next week. 1 PM
27:33
Eastern 12 PM Central, Mike
27:34
Callahan with the SA Weekly