00:01
Mike Allen here with Callahan’s
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Mike Allen here with Callahan’s corner where you ask the
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corner where you ask the questions we answer them live
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questions we answer them live right here on Facebook so one
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right here on Facebook so one of the questions that was
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of the questions that was submitted was talking about
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submitted was talking about when is the appropriate time to
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when is the appropriate time to have a conversation about
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have a conversation about payment when payment is due
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payment when payment is due with your new and existing
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with your new and existing clients and repercussions of
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clients and repercussions of not actually paying the
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not actually paying the contractor as well. So got a
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contractor as well. So got a picture here. right off my
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picture here. right off my phone I wanted to grab this
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phone I wanted to grab this came about when I actually
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came about when I actually looked at my phone this morning
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looked at my phone this morning when I woke up on one of the
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when I woke up on one of the Facebook groups gentleman
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Facebook groups gentleman actually had a really. And it
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actually had a really. And it had 70 comments in the last,
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had 70 comments in the last, let’s say 13 or 14 hours, so I
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let’s say 13 or 14 hours, so I knew it was a hot topic and
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knew it was a hot topic and it’s something I think is
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it’s something I think is service business-owners. We
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service business-owners. We struggle with a lot at least in
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struggle with a lot at least in the early years, I did the
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the early years, I did the gentleman’s question is why do
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gentleman’s question is why do customers get so defensive when
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customers get so defensive when you ask them to get paid well,
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you ask them to get paid well, definitely not picking on this
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definitely not picking on this gentleman because I have been
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gentleman because I have been in that predicament more than a
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in that predicament more than a few times but what I’ve learned
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few times but what I’ve learned after 25 years of running a
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after 25 years of running a lawn care and snow removal
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lawn care and snow removal business in the Northeast is
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business in the Northeast is there is. A preferred way in a
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there is. A preferred way in a not so preferred way of going
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not so preferred way of going out and making sure you’re
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out and making sure you’re getting paid. so what we wanna
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getting paid. so what we wanna do is have an upfront clear
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do is have an upfront clear expectations. I’m actually
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expectations. I’m actually gonna open up my screen here to
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gonna open up my screen here to show you an example of one of
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show you an example of one of the ways you can handle this
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the ways you can handle this and some examples right from my
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and some examples right from my lawn care and snow removal
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lawn care and snow removal company how we actually handle
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company how we actually handle this. so this is the back end
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this. so this is the back end of a estimate template in the
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of a estimate template in the software use so this is really
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software use so this is really not software specific by any
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not software specific by any means it doesn’t matter the
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means it doesn’t matter the software you’re using With the
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software you’re using With the idea here, we’ve got a a lawn
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idea here, we’ve got a a lawn mowing and it was based on 7000
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mowing and it was based on 7000 square feet, so we’re charging
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square feet, so we’re charging 45 bucks. We know how long it’s
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45 bucks. We know how long it’s gonna take and it cost and then
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gonna take and it cost and then we’ve added in drive time for
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we’ve added in drive time for this postal code of eight box
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this postal code of eight box the consumer. what you’re gonna
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the consumer. what you’re gonna see is gonna get an estimate
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see is gonna get an estimate for $53 and nine cents, and
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for $53 and nine cents, and that includes our on-site weed,
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that includes our on-site weed, whacking mowing and our
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whacking mowing and our budgeted time the reason I only
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budgeted time the reason I only and the only reason I bring up
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and the only reason I bring up the back end of this is your
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the back end of this is your time is worth money as a
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time is worth money as a business owner, whether you’re
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business owner, whether you’re the owner. As a solopreneur out
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the owner. As a solopreneur out there doing the work And Lawn
02:06
there doing the work And Lawn Care Home Cleaning or you’ve
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Care Home Cleaning or you’ve got a crew of 20 or 30 guys and
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got a crew of 20 or 30 guys and girls out in the field so there
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girls out in the field so there is a cost of doing business and
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is a cost of doing business and we should account for that. And
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we should account for that. And if you’re doing the work you
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if you’re doing the work you should be getting paid because
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should be getting paid because you need to pay your employees
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you need to pay your employees and vendors so we need to have
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and vendors so we need to have some foundational Park here but
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some foundational Park here but once we go out and Email this.
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once we go out and Email this. out the idea is I am the new
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out the idea is I am the new consumer now. I’m getting. I’m
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consumer now. I’m getting. I’m getting this email what I’m
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getting this email what I’m gonna recommend this best
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gonna recommend this best practice when do we talk about?
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practice when do we talk about? And when it’s appropriate is
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And when it’s appropriate is I’m gonna recommend you send
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I’m gonna recommend you send out some kind of automated
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out some kind of automated Email the ability for the
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Email the ability for the consumer to click the estimate
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consumer to click the estimate and I’m gonna open the estimate
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and I’m gonna open the estimate in a minute and show you how we
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in a minute and show you how we deal with the payment situation
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deal with the payment situation upfront when I’m also gonna
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upfront when I’m also gonna recommend is before you get to
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recommend is before you get to the proposal and we start
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the proposal and we start talking about the difficult
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talking about the difficult conversations of payment we
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conversations of payment we offer something similar to this
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offer something similar to this like a lead letter the major
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like a lead letter the major five or six reasons why your
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five or six reasons why your business is different We.
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business is different We. A hundred percent risk-free
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A hundred percent risk-free money-back guarantee our truck
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money-back guarantee our truck in the field checking the work
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in the field checking the work we don’t ensure just the
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we don’t ensure just the equipment and trucks, but we
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equipment and trucks, but we ensure everything on your
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ensure everything on your property with a liability
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property with a liability policy of say
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policy of say two million dollars we built
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two million dollars we built system and systems to not go
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system and systems to not go out and mow and fertilize the
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out and mow and fertilize the same day we communicate. we
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same day we communicate. we advise we’re accessible. these
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advise we’re accessible. these are some of the hitters that I
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are some of the hitters that I would recommend in there and
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would recommend in there and some testimonials and the
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some testimonials and the reason being is we are
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reason being is we are elevating ourselves. We’re
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elevating ourselves. We’re differentiating ourselves from
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differentiating ourselves from our competitor. Literally on an
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our competitor. Literally on an office or Home Depot, carbon
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office or Home Depot, carbon copy handing their estimates
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copy handing their estimates we’ve already elevated
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we’ve already elevated ourselves up and above them and
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ourselves up and above them and we’ve overcome most of the
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we’ve overcome most of the sales and price objections in
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sales and price objections in this lead letter. So we’ve
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this lead letter. So we’ve shortened that sales so we’ve
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shortened that sales so we’ve raised the higher perceived
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raised the higher perceived values now in the consumer goes
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values now in the consumer goes and clicks view my proposal now
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and clicks view my proposal now here is the physical estimate
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here is the physical estimate now, it doesn’t have to look
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now, it doesn’t have to look like this. for saying this test
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like this. for saying this test account, but there’s some key
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account, but there’s some key elements here that I’m gonna
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elements here that I’m gonna recommend after doing this for
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recommend after doing this for 25 years that really should be
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25 years that really should be in there. now you may have a
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in there. now you may have a different. On it, but these are
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different. On it, but these are the things we need to do
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the things we need to do upfront in my opinion So first
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upfront in my opinion So first of all we’ve got the option for
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of all we’ve got the option for them to select their service
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them to select their service and acceptance sign the screens
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and acceptance sign the screens so we can go in and click lawn
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so we can go in and click lawn mowing now. I’m not gonna
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mowing now. I’m not gonna recommend this is best
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recommend this is best practice, but it’s a point of.
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practice, but it’s a point of. proof of concept I would take
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proof of concept I would take the service details and service
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the service details and service terms and put them in the
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terms and put them in the bottom of the Dock and I’ll
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bottom of the Dock and I’ll show you where that is, but.
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show you where that is, but. service details for a lawn
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service details for a lawn mowing. If you’re doing a home
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mowing. If you’re doing a home cleaning, it’ll be very
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cleaning, it’ll be very similar. it is $53 and
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similar. it is $53 and nine cents a cut it’. Include
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nine cents a cut it’. Include the weekly trimming the
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the weekly trimming the landscape bed to the sidewalks
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landscape bed to the sidewalks of building a paved services
04:42
of building a paved services the blowing of the services and
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the blowing of the services and the blowing off the hard
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the blowing off the hard surface such as driveway
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surface such as driveway sidewalks when the lawn is
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sidewalks when the lawn is being mowed, we are directing
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being mowed, we are directing the clippings away from the
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the clippings away from the building, a trees and landscape
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building, a trees and landscape beds. This is gonna be for
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beds. This is gonna be for performed once a week. service
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performed once a week. service terms now we’re starting to get
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terms now we’re starting to get in to the contractual
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in to the contractual obligation of getting paid.
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obligation of getting paid. lawn mowing contract auto renew
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lawn mowing contract auto renew each year service can be
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each year service can be cancelled anytime within a two
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cancelled anytime within a two week notice. you’ll see. A far
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week notice. you’ll see. A far part the two week notice can be
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part the two week notice can be done by either the consumer or
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done by either the consumer or the company. So this is where
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the company. So this is where it’s gonna allow us to raise
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it’s gonna allow us to raise our prices mid season if we’re
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our prices mid season if we’re not making our dollar per hour
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not making our dollar per hour goal without being outside of
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goal without being outside of the term of the contract
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the term of the contract customers responsible for all
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customers responsible for all items furniture toys hoses pets
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items furniture toys hoses pets et cetera and all personal
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et cetera and all personal items should be removed from
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items should be removed from the turf and landscape areas
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the turf and landscape areas prior to the regularly
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prior to the regularly scheduled day of service
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scheduled day of service another financial thing before
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another financial thing before we get to the payment that I
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we get to the payment that I highly recommend in there the
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highly recommend in there the contractor is not responsible
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contractor is not responsible for either deciding. Or
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for either deciding. Or anything directly adjacent to
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anything directly adjacent to the grass area that needs to be
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the grass area that needs to be weed whack or trimmed a lot of
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weed whack or trimmed a lot of times customers will have
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times customers will have siding that goes right into the
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siding that goes right into the dirt and the grass and they’ll
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dirt and the grass and they’ll expect us to weed whack up
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expect us to weed whack up against vital siding. Now,
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against vital siding. Now, obviously we’re hopeful we’re
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obviously we’re hopeful we’re not to do that. but if the
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not to do that. but if the consumer is forcing the issue
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consumer is forcing the issue and they want us to weed whack
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and they want us to weed whack up against it and that causes
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up against it and that causes damage we are being clear and
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damage we are being clear and upfront and transparent. What’s
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upfront and transparent. What’s not included what’s included
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not included what’s included and what we’re responsible and
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and what we’re responsible and what we’re not and this is
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what we’re not and this is gonna continue down into the
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gonna continue down into the payment portion. Big issues,
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payment portion. Big issues, especially in parts of
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especially in parts of Northeast right now, is a
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Northeast right now, is a massive drought. The customer
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massive drought. The customer is responsible to call 24 hours
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is responsible to call 24 hours to the prior prior scheduling
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to the prior prior scheduling of the cutting day if they do
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of the cutting day if they do not want their lawn mowed if no
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not want their lawn mowed if no call is made the lawn will be
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call is made the lawn will be cut and the consumer will be
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cut and the consumer will be charged full price of the
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charged full price of the cutting We’re once again
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cutting We’re once again setting expectations of what
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setting expectations of what this bill looks like so we go
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this bill looks like so we go to collect the payment. they
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to collect the payment. they know what’s going on. there
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know what’s going on. there will be a 50 percent charge for
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will be a 50 percent charge for any mowing skip to cover the
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any mowing skip to cover the contractor. fixed cost of
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contractor. fixed cost of insurance and other costs
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insurance and other costs Associated with maintaining the
06:59
Associated with maintaining the lawn on a weekly contract. In
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lawn on a weekly contract. In addition, there is a video here
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addition, there is a video here that actually plays live inside
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that actually plays live inside the estimate, highlighting all
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the estimate, highlighting all of these things. so if they’re
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of these things. so if they’re not reading it, they can
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not reading it, they can visually listen to it and talk
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visually listen to it and talk and basically have a virtual
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and basically have a virtual conversation with the business
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conversation with the business owner, highlighting what’s
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owner, highlighting what’s included what’s not included
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included what’s not included your satisfaction guarantee?
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your satisfaction guarantee? What’s gonna be in there now.
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What’s gonna be in there now. Invoicing detail once again,
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Invoicing detail once again, we’re gonna be very clear of
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we’re gonna be very clear of what we’re expecting all lawn
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what we’re expecting all lawn mowing fertilizing is built on
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mowing fertilizing is built on a weekly service with a credit
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a weekly service with a credit card on file so once again
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card on file so once again we’re requiring a credit card
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we’re requiring a credit card on file now, what we did in the
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on file now, what we did in the early days, this has been since
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early days, this has been since updated is it’s no choice. You
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updated is it’s no choice. You have to have a credit card on
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have to have a credit card on file but before we went into
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file but before we went into a hundred percent if the
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a hundred percent if the consumer opts to not have a
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consumer opts to not have a credit card on file the work
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credit card on file the work will. And paid the month before
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will. And paid the month before service so as we implemented a
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service so as we implemented a credit card only process and
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credit card only process and evolved into it, we allow them
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evolved into it, we allow them to pay a month in advance. I’m
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to pay a month in advance. I’m recommending at this point. do
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recommending at this point. do not do that because it caused
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not do that because it caused inconsistencies of workflow in
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inconsistencies of workflow in the office but it will work.
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the office but it will work. I’m recommending you don’t go
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I’m recommending you don’t go go a hundred percent and if
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go a hundred percent and if you’re gonna do it any work
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you’re gonna do it any work that’s requested to be skipped.
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that’s requested to be skipped. we’ll either be used as a
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we’ll either be used as a credit for the next month or
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credit for the next month or refunded for the customer’s
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refunded for the customer’s request. So once again we’re
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request. So once again we’re defining if they’re paying a
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defining if they’re paying a month. That we still are
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month. That we still are charging 50 percent off for the
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charging 50 percent off for the skip up above spring cleanups
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skip up above spring cleanups will require a hundred and $20
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will require a hundred and $20 deposit before scheduling and
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deposit before scheduling and fall clean ups will also
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fall clean ups will also require a hundred and 50 –
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require a hundred and 50 – dollar deposit before
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dollar deposit before scheduling and maintenance
08:41
scheduling and maintenance jobs, including but not limited
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jobs, including but not limited to shrub. pruning mulching bed
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to shrub. pruning mulching bed maintenance will require a 50
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maintenance will require a 50 percent deposit before service
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percent deposit before service perform. That’s gonna be on the
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perform. That’s gonna be on the credit card that’s required so
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credit card that’s required so we can build the other 50
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we can build the other 50 percent as soon as the job’s
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percent as soon as the job’s done at the end of the
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done at the end of the day of the. And then aeration
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day of the. And then aeration overseeding and lawn rolling
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overseeding and lawn rolling full payment before the
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full payment before the services rendered, which would
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services rendered, which would be the credit card reason being
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be the credit card reason being is we’ve got burned on one time
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is we’ve got burned on one time service such as aeration
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service such as aeration overseeing if we only require
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overseeing if we only require to have 50 percent deposit
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to have 50 percent deposit chasing that money wasn’t worth
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chasing that money wasn’t worth it. so if you’re gonna commit
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it. so if you’re gonna commit wanna get on that fixed tight
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wanna get on that fixed tight schedule for those fall or
09:15
schedule for those fall or spring season services, you’re
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spring season services, you’re gonna pay us a hundred percent
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gonna pay us a hundred percent upfront and you’re gonna have
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upfront and you’re gonna have this written contract
09:20
this written contract electronically to protect you
09:21
electronically to protect you as the consumer now the
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as the consumer now the general. We’ve labeled out
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general. We’ve labeled out here. are also going the
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here. are also going the customer include agrees to pay
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customer include agrees to pay each monthly amounts specified
09:30
each monthly amounts specified on the monthly invoice honored
09:32
on the monthly invoice honored by the day indicated so that’s
09:33
by the day indicated so that’s gonna be for the prepayment if
09:35
gonna be for the prepayment if the customer understands value
09:39
the customer understands value to do so might result in
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to do so might result in immediate termination of the
09:41
immediate termination of the contract without written
09:43
contract without written notice. So once again we’ve
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notice. So once again we’ve protected ourselves as if they
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protected ourselves as if they do not pay us and their credit
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do not pay us and their credit cards on a weekly billing gets
09:51
cards on a weekly billing gets denied. We have the ability in
09:52
denied. We have the ability in the contract to immediately.
09:55
the contract to immediately. Their service, so hopefully
09:56
Their service, so hopefully they will never get past more
09:57
they will never get past more than one service because we’re
10:00
than one service because we’re running a credit card every
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running a credit card every Tuesday from the previous week,
10:04
Tuesday from the previous week, any account that is not paid in
10:05
any account that is not paid in full right here within 10 days,
10:06
full right here within 10 days, maybe may not be service until
10:08
maybe may not be service until payment is made and once the
10:10
payment is made and once the payment is made if it is more
10:12
payment is made if it is more than seven days past the
10:13
than seven days past the regular scheduled mowing, there
10:15
regular scheduled mowing, there will be an additional charge in
10:16
will be an additional charge in the next cutting in order to
10:17
the next cutting in order to return the land to the proper
10:19
return the land to the proper condition that is manageable so
10:20
condition that is manageable so once again through transparent,
10:22
once again through transparent, we set the expectation that
10:23
we set the expectation that this. We’re collecting this is
10:25
this. We’re collecting this is when we’re collecting if the
10:26
when we’re collecting if the payment is not made, we will
10:28
payment is not made, we will terminate your service and if
10:29
terminate your service and if we haven’t terminated the
10:31
we haven’t terminated the service for a special exception
10:32
service for a special exception and it’s past seven days,
10:33
and it’s past seven days, there’s going to be an
10:35
there’s going to be an additional charge to get the
10:36
additional charge to get the lawn back into a regularly
10:38
lawn back into a regularly maintaining situation in
10:40
maintaining situation in addition, if we were doing
10:43
addition, if we were doing checked communicate or check
10:44
checked communicate or check payment for the pre-payment,
10:46
payment for the pre-payment, which I don’t recommend you do
10:48
which I don’t recommend you do anymore. I recommend a hundred
10:49
anymore. I recommend a hundred percent credit card only I’ll
10:51
percent credit card only I’ll checks that are returned to do
10:52
checks that are returned to do non efficient funds. The $35
10:55
non efficient funds. The $35 per occurrence fees, so we’ve
10:57
per occurrence fees, so we’ve upfront what they’re gonna pay
10:58
upfront what they’re gonna pay that that check balances and
11:00
that that check balances and customers also subject to
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customers also subject to reasonable and collection
11:04
reasonable and collection attorney fees very huge care
11:06
attorney fees very huge care most States if this is included
11:08
most States if this is included when we send them to
11:10
when we send them to collections, it’s covering the
11:11
collections, it’s covering the court fees and a collection
11:12
court fees and a collection fees. so we’re gonna get our
11:13
fees. so we’re gonna get our money and the additional money
11:15
money and the additional money that it costs us to get our
11:17
that it costs us to get our money. They’re also be a one
11:19
money. They’re also be a one point five percent fee and 18
11:20
point five percent fee and 18 percent late fee year. Double
11:23
percent late fee year. Double check with your state laws
11:25
check with your state laws based on those late fees, but
11:27
based on those late fees, but I’d recommend get them up to
11:28
I’d recommend get them up to the maximum because that’s
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the maximum because that’s money you need in your business
11:31
money you need in your business to operate make your payroll so
11:35
to operate make your payroll so question is is when you have
11:35
question is is when you have this conversation regarding
11:37
this conversation regarding payment It is immediate. it’s
11:39
payment It is immediate. it’s transparent and we’re telling
11:41
transparent and we’re telling them that require a credit card
11:42
them that require a credit card on file if we’re making some
11:43
on file if we’re making some exceptions. This is what it
11:45
exceptions. This is what it looks like if you’re past due,
11:47
looks like if you’re past due, here’s the implications before
11:49
here’s the implications before we get you back on the schedule
11:51
we get you back on the schedule and by non payment it is
11:53
and by non payment it is reasonable and. That you will
11:55
reasonable and. That you will be possibly terminated with no
11:58
be possibly terminated with no notice and based on the
12:01
notice and based on the services we set certain
12:02
services we set certain expectations of either 50
12:04
expectations of either 50 percent deposit or full payment
12:06
percent deposit or full payment to avoid historical issues.
12:07
to avoid historical issues. We’ve had now the consumers are
12:09
We’ve had now the consumers are gonna scroll down. We’ve got
12:10
gonna scroll down. We’ve got additional videos that are
12:11
additional videos that are gonna upsell and educate them
12:13
gonna upsell and educate them on our core services play they
12:14
on our core services play they play live in the video if your
12:17
play live in the video if your state requires a different
12:19
state requires a different contract renewal verbiage pre
12:22
contract renewal verbiage pre notification or MSD labels.
12:23
notification or MSD labels. We’ve connected those in the
12:25
We’ve connected those in the actual assets. so once again
12:26
actual assets. so once again we’re being upfront and
12:27
we’re being upfront and transparent and aligning with
12:28
transparent and aligning with the different law. In that
12:31
the different law. In that state, but the final part is
12:31
state, but the final part is they’re gonna go in and click
12:33
they’re gonna go in and click this. save it. print their name
12:36
this. save it. print their name out and hit accept now an
12:39
out and hit accept now an automated Email would go out to
12:40
automated Email would go out to them to let them know that
12:41
them to let them know that we’ve acknowledged their
12:43
we’ve acknowledged their acceptance of it and to do a
12:44
acceptance of it and to do a task pops up in my office to
12:47
task pops up in my office to within 12 hours, basically or
12:49
within 12 hours, basically or 20 – four hours one business
12:51
20 – four hours one business day for someone in the office
12:52
day for someone in the office to schedule that now, here’s
12:53
to schedule that now, here’s the key part. I’m gonna hop out
12:55
the key part. I’m gonna hop out of this here and the product
12:56
of this here and the product that we’re using to Service
12:58
that we’re using to Service Autopilot The browser here
13:01
Autopilot The browser here you’re gonna have a estimate
13:03
you’re gonna have a estimate now. that is one it’s triggered
13:04
now. that is one it’s triggered all those things, but here’s
13:06
all those things, but here’s the kicker a lot of times in
13:09
the kicker a lot of times in most States, especially in New
13:10
most States, especially in New York. I believe it’s up to
13:11
York. I believe it’s up to about $2000 a verbal contract
13:14
about $2000 a verbal contract is enforceable, but here’s the
13:18
is enforceable, but here’s the thing most collection agencies
13:20
thing most collection agencies and most consumers that I’m
13:23
and most consumers that I’m gonna call our Deadbeats are
13:24
gonna call our Deadbeats are not going to pay you because
13:25
not going to pay you because they say they never agreed to
13:27
they say they never agreed to it even if you had a GPS
13:27
it even if you had a GPS records that you were there
13:29
records that you were there every week what you wanna do
13:30
every week what you wanna do is. Signature information time
13:32
is. Signature information time date stamped with IP address
13:35
date stamped with IP address and then on the audit Trail,
13:36
and then on the audit Trail, I’m sorry the attachment I’ve
13:39
I’m sorry the attachment I’ve got a printable PDF of just the
13:41
got a printable PDF of just the services I selected with all
13:43
services I selected with all the verbiage and the electronic
13:46
the verbiage and the electronic signature that I just stuck on
13:48
signature that I just stuck on there That is folks. I will
13:50
there That is folks. I will tell you a slam dunk for any
13:52
tell you a slam dunk for any collection agency. We’re going
13:53
collection agency. We’re going to court any person we took the
13:54
to court any person we took the court for collections in my
13:56
court for collections in my business. We won a hundred
13:57
business. We won a hundred percent of the cases because we
14:00
percent of the cases because we have electronic signature time
14:01
have electronic signature time and date stamped. Address some
14:04
and date stamped. Address some people may think that the
14:05
people may think that the verbiage in for the skipping of
14:06
verbiage in for the skipping of the mowing are especially the
14:08
the mowing are especially the damage clause is kind of
14:10
damage clause is kind of ludicrous. It’s not we all know
14:12
ludicrous. It’s not we all know consumers ask us things up and
14:14
consumers ask us things up and above what we probably would
14:15
above what we probably would wanna do in our service
14:17
wanna do in our service offering and if that’s a deal
14:18
offering and if that’s a deal breaker and they’re okay with
14:19
breaker and they’re okay with us weed wacking very carefully
14:21
us weed wacking very carefully up against vinyl siding We have
14:24
up against vinyl siding We have told them that we are not
14:26
told them that we are not responsible for it So when two
14:27
responsible for it So when two years later, we’re three years
14:29
years later, we’re three years later, someone comes back and
14:29
later, someone comes back and sue you for damaged Sid. You
14:33
sue you for damaged Sid. You have this on file in your
14:34
have this on file in your system, you can pull it up and
14:35
system, you can pull it up and send it to them. it’s happened
14:37
send it to them. it’s happened once or twice in this literally
14:41
once or twice in this literally within hours stops the
14:43
within hours stops the litigation dead in its tracks
14:44
litigation dead in its tracks because they have signed a hold
14:46
because they have signed a hold harmless agreement for either
14:48
harmless agreement for either this or in snow removal and the
14:49
this or in snow removal and the same thing that we’re held
14:50
same thing that we’re held harmless for any landscape beds
14:53
harmless for any landscape beds right next to the pavement area
14:54
right next to the pavement area or any turf damage. you can
14:56
or any turf damage. you can elect to have us do it as part
14:57
elect to have us do it as part of the contract just repair.
14:59
of the contract just repair. but if you want for a base
15:00
but if you want for a base contract that didn’t cover turf
15:02
contract that didn’t cover turf or fixing, we had a whole harm.
15:05
or fixing, we had a whole harm. For damage to those areas
15:06
For damage to those areas adjacent to the pavement and we
15:08
adjacent to the pavement and we also have a hold harmless in
15:10
also have a hold harmless in there for slip and fall
15:11
there for slip and fall litigation folks, people aren’t
15:12
litigation folks, people aren’t gonna stop suing people aren’t
15:14
gonna stop suing people aren’t going to stop coming after you
15:15
going to stop coming after you for things the potentially are
15:19
for things the potentially are gray area. I recommend far as
15:21
gray area. I recommend far as your payment and hold harmless.
15:22
your payment and hold harmless. they’re clear and stated in
15:24
they’re clear and stated in your estimate and we have an
15:26
your estimate and we have an electronic signature on file
15:27
electronic signature on file and we’ve got the time and date
15:29
and we’ve got the time and date stamped IP address as well,
15:30
stamped IP address as well, those two of the combinations
15:32
those two of the combinations are a deadly factor in small
15:33
are a deadly factor in small claims court. Your insurance
15:35
claims court. Your insurance company will go to bat for you
15:36
company will go to bat for you each and every time that you
15:37
each and every time that you can provide that So comments
15:39
can provide that So comments and questions drop em below
15:40
and questions drop em below Callahan’s corner. You ask the
15:41
Callahan’s corner. You ask the questions we answered live
15:42
questions we answered live right here on Facebook. We
15:44
right here on Facebook. We wanna give a big shout out to
15:45
wanna give a big shout out to Matthew Snyder there in the
15:47
Matthew Snyder there in the upstate New York area or mid
15:49
upstate New York area or mid state area as well and if you
15:51
state area as well and if you need a hand with that, let me
15:52
need a hand with that, let me know, but hopefully this was
15:54
know, but hopefully this was helpful regarding payment and
15:55
helpful regarding payment and some of the other things I
15:56
some of the other things I recommend putting in your
15:58
recommend putting in your estimate and contractual
15:59
estimate and contractual documents, especially before
16:00
documents, especially before going into the fall and snow
16:01
going into the fall and snow removal season as Matthew’s
16:02
removal season as Matthew’s probably doing here. Near
16:04
probably doing here. Near future, so we’ll talk to you
16:05
future, so we’ll talk to you guys later, we’ll see you
16:06
guys later, we’ll see you again. Callahan’s USA Questions