00:04
Facebook so had a question submitted
00:06
about quality control and how to ensure
00:09
quality after the job is completed for
00:11
your landscape maintenance crews or even
00:14
home cleaning for that matter so one of
00:16
the things that I highly recommend is if
00:17
you’re using a serum a customer
00:20
relationship management software that
00:21
gives you the ability to tie a form
00:24
based on job completion so what I’m
00:26
talking about is a form pops up in the
00:29
mobile application and requires the crew
00:32
or the solo person to actually fill out
00:35
a form based on a quality control
00:38
checklist what we did my company here is
00:42
at Callahan flankers what we did is
00:45
required a form submission at the end of
00:47
each job plus on some jobs a actual
00:50
picture that was required to complete
00:53
the job so got me thinking I was walking
00:55
out of the office here today for simple
00:58
growth and notice this monstrosity
01:00
behind me that is a tree well weed but
01:04
looks more like a tree growing outside
01:06
of this Bush right here so I’m guessing
01:09
the landscape maintenance contractor has
01:11
no quality control it’s a younger
01:14
gentleman that cuts the grass here he
01:15
was just here yesterday but I’m willing
01:19
to bet if he had a quality-control form
01:21
that was required each and every time
01:23
that he completed his lawn mowing in
01:25
landscape maintenance duties this would
01:27
not happen because he would actually
01:30
have to check off all the things that
01:32
required for that job that were
01:33
completed so it would create
01:35
accountability for each part of the job
01:37
that should be done in a picture or a
01:40
series of pictures to document the job
01:42
that was done the specification so as
01:44
you’re walking out of your commercial
01:46
office if you hired a landscape
01:47
professional do this and you saw a weed
01:50
that resembled a tree coming out of a
01:51
shrub taller than me and I’m not too
01:54
tall in stature but at least five six
01:55
here this would not be happening so what
01:59
I’m recommending in your service
02:00
business if you’re looking to control
02:02
quality whether it’s lawn care or home
02:03
cleaning we’re gonna choir a form
02:05
completion so when you’re on your mobile
02:07
the form is required to be filled out
02:09
and everything’s checked off so we’ve
02:11
got personal accountability for the job
02:12
and depending on the job we want to
02:15
require a picture con
02:17
so if you’re using a product like
02:19
service autopilot that picture now is
02:21
going to be associated that form on the
02:23
clients record a place that we had great
02:26
success with this is in our snow removal
02:28
division our manager or our scouts would
02:32
go out and have to have required
02:33
pictures and forms to document the
02:36
weather across all of our service areas
02:38
so we had an audit trail of what the
02:41
snow depth was and the ice was before we
02:44
triggered the crews to go out and
02:46
service those areas but in the landscape
02:47
maintenance division we required
02:48
pictures so things like this didn’t
02:50
happen especially in a high-end
02:51
commercial property like this or an HOA
02:53
so quality control forms are going to be
02:57
required on the mobile application in
02:59
your software upon job completion so in
03:01
order to complete the job the form had
03:03
to be checked and a picture needed to be
03:06
taken or a series of pictures so a lot
03:08
of times the home cleaning companies
03:10
that we work with require a picture as
03:12
they exit the house or building of the
03:15
locked and closed door and that can be a
03:18
safeguard of what has happened
03:21
additional lawn care and landscaping a
03:23
required picture if the customer has a
03:25
fence gate we take a picture of the
03:27
closed gate as we leave so when they get
03:30
home we can’t be accused of leaving the
03:32
gate open and having a kid or a pet run
03:34
out of that backyard so couch questions
03:36
down below callaghan’s corner you ask
03:38
questions we answer live here on
03:39
Facebook I’m recommending the
03:42
requirement of a form completion after
03:44
each job by the crew leader and
03:46
potentially some pictures to avoid
03:48
something like this behind me we’ll see
03:50
you tomorrow callaghan’s corner you
03:51
asked the questions we handsome live
03:52
here on Facebook