Video Transcript

00:00
You’re listening to the Simple Growth Podcast, the show that
00:03
helps business owners get their life back. Here’s your host,
00:07
Mike Callahan. Welcome back to the SA Weekly Talk Show. your
00:11
host Mike Callahan here once again, bringing you knowledge
00:16
from service industry professionals like myself for
00:18
service industry professionals. So, here at the SA Weekly Talk
00:22
Show, I’m going to lift the hood of creating training
00:25
systems for big profits and Predictable Profits. So, it’s
00:29
not only enough to create those bottom line profits. We
00:32
actually want to have Predictable Profits through
00:35
Predictable Sop standard operating procedures. So, how
00:38
do we go out and train our field staff and our office
00:42
staff for proper operating procedures that go are going to
00:46
net result into BIG Profits. So, I’m going to dive in and
00:49
show you what we’ve done in my company specifically inside
00:53
service autopilot and one other platform that is a learning hub
00:56
that we built to do online video training. In addition, as
01:00
a added bonus for anybody in the lawn care industry, I’m
01:03
going to go over a way that you can break that potentially how
01:06
you go in and set up your crew. So, how many people here
01:10
watching if you put a comment in the live or public area is
01:13
when your mowing crew goes out or your fertilization crew or
01:16
pretty much any crew for that matter? I’m going to give you a
01:18
lawn mowing example but do we have a particular place they
01:21
park is a reason why they park in a certain spot and what is
01:24
the procedure for the weed wacking, the stick edging, the
01:27
blowing, and the mowing. where does it start? Where does it
01:29
stop and how do we start eliminating five or 6 minutes a
01:32
job or an hour and start to drive bottom line profits. so
01:37
it’s not enough to set up pricing with budgeted time but
01:40
we also need to have a process and procedure inside the office
01:43
as well as well inside the field to train the process and
01:48
continue the process because the budgeted time and the
01:51
prices are only as good as the teams in the field actually
01:55
follows through a process and procedure to hit those budgeted
01:57
time with a quality constraints. So, we’re going to
01:59
dive in, lift the hood and show you how this all can be done
02:03
inside your service business. So, comment or questions in
02:06
live or recorded version. put them in there. I’ll be watching
02:09
this for the next Twenty-four to 48 hours as we always do but
02:12
SA Weekly Talk Show bringing your knowledge from seven
02:15
figure business experts like myself. So, here we go and
02:19
without any further delay, we are going to pop open and take
02:22
a look at this. So, first thing that we are going to be looking
02:25
at is inside a service autopilot form. What we’ve done
02:29
is created workflow Training. So, this is actually a service
02:34
autopilot form. So, we’ve got Thirty-six videos and six
02:38
modules in SA we were unable to actually have testing in here.
02:42
So, we are going to show you another option that we did to
02:45
evolve into even a higher level training. Then, we’re also
02:48
going to show you how we utilize these service autopilot
02:50
forms not only for training in the office but actually going
02:54
into the field. So, this is literally right out of
02:57
Callahan’s Lawn Care where I made training videos for every
03:01
piece of equipment in every service we did. So, now, all
03:04
the training, everything was not in my head. It was now in
03:07
the software and we could run our new applicants through
03:10
mobile app or in the computer through the training for the
03:14
software. So, this is all natively built functionality
03:18
wise, inside service autopilot. No extra cost. You can build
03:21
these yourself but basically, what we’ve got is we’ve got a
03:24
lawn mowing video and then my other one was literally how to
03:27
use a line trimmer. So, we went through the process and
03:30
workflow that I’m going to be going in when we dial into this
03:33
map of our test client here of where do we park the truck? How
03:38
do you determine where you park the truck? where does the weed
03:40
wacking start and end? What’s the workflow where does the
03:42
mower start and end and and where does the blowing start
03:45
and end? So, I’m going to go in and show you how we can
03:47
actually create a video to teach this and I’m going to
03:51
give you a high-level overview of kind of what was in that
03:53
video and how we actually did it inside my company. So,
03:57
without any further delay, we’re going to kind of dive
04:00
into some different options that you can do inside your
04:03
service business, utilizing some of the tools inside
04:05
service autopilot. So, the first thing that we went into
04:08
here is under the forms here. We tackled the office Training
04:14
first. So, that was the biggest pain point when we had new
04:16
admin as we continue to grow or if you’re using a virtual
04:19
assistant, this is a great way to create concise training
04:22
videos for your virtual assistant so you don’t have to
04:24
be on the hook every time you have a new assistant come
04:27
online or new office admin but the idea is they would fill it
04:30
out. First name, last name, Email, This is automated. so we
04:33
get, we need Email or text message that they need to fill
04:35
out module one and watch it and literally inside the form, they
04:39
could click the video and literally go in. So, we’re
04:44
going in through lead acquisition via the website or
04:47
office. We understand what’s going on. The next one is lead
04:50
source tracking. We’ve got referral tracking. So, how did
04:53
they hear about us? client acquisition commercial versus
04:56
residential property levels and billing details and the sixth
04:59
and final video in this installment here is the gear
05:02
icon. what’s under it and how does it work? You’ll notice
05:05
these videos through multiple trial and error in this process
05:09
are between one and 3 minutes. Ideally, all The first video is
05:12
about 30 minutes and it goes high level overview. So, what
05:15
we’ve done here is built six modules with six videos each
05:19
inside service autopilot that we will run our new
05:22
administrative staff through for consistent training. So, at
05:25
that point, we went to the next level and I’m going to jump
05:28
into the Simple Growth Learning Hub as a certified advisor of
05:32
service autopilot. So, we’ve done is taken that content we
05:34
made there and now updated it and put it into this learning
05:38
hub that we built. Now, this learning hub is mirroring
05:41
exactly We’ve built inside service autopilot. So, if
05:44
you’re building this yourself, I think the best place to start
05:46
is probably right inside service autopilot in the forms
05:49
and this is exactly how we did it for many years in my
05:52
business. Utilizing these forms at no extra cost inside service
05:55
autopilot but we’re taking that knowledge silo in your head and
05:59
disseminating across the organizations. Now, every time
06:01
we have a new administrative staff join the business owner
06:05
is not on the hook to train them for the next two to 3
06:07
weeks, we we send them to the video training automated
06:10
through the process inside service autopilot and then we
06:15
follow up with live one to one or virtual training now with
06:18
COVID. So, what we’ve done is taken this and now to give you
06:21
a peek under the hood. we’ve gone in and created a overview
06:24
video probably with complete crazy COVID hair locked in my
06:29
basement last year. we have an overview video. We show them
06:32
how to actually use the course. So, if you’re building this
06:35
out, this is probably best practice and we have the
06:38
overview of the service autopilot workflow. So, what is
06:42
it look like? So, if you were like me, when I first bought
06:45
the platform, I ran to billing and scheduling because I need
06:48
to get paid and I needed to get the work done. Unfortunately,
06:52
when you do that, you are going in and missing all the
06:57
foundational pieces. So, in the first 30 Minute video training
07:01
here in the overview area just like it was in the service
07:05
autopilot forms here. we are going in and giving them a
07:11
high-level overview of the system from lead acquisition
07:14
through billing, scheduling fulfillment in the correct
07:17
order and then once we have that order, we’re going to dive
07:20
into the overview and dial in to the specific pieces how they
07:24
build on top of each other. So, we’re going to build a
07:26
foundational understanding of the software and this is how
07:28
we’re getting people off the street within seven to 10 days
07:31
of never seeing the software and up and running almost 100%
07:35
efficiently. So, you could do this too in your business and
07:37
I’m going to show you this is how we did it in mind but
07:40
basically, we went in to lead source tracking referral
07:43
tracking commercial versus residential. So, same exact
07:45
thing we built in SA. We went a little bit deeper here but the
07:50
video plays live here and like I said, they’re anywhere from
07:52
three to a minute 3 minutes to a minute long. Same exact thing
07:56
we built out right inside service autopilot. This is the
07:59
ideal first step and if you take it to the next level, the
08:02
reason why we took it to the next level is we weren’t able
08:04
to automate the testing inside SA. So, we went in and use the
08:09
quizzes feature here and we had six questions that have to get
08:15
100% right to you get to the next level. So, do you need to
08:17
select a cellphone carrier if you are using two-way texting
08:20
and automations which is false. It is a legacy feature. So the
08:26
idea is we run them through some knowledge and if they get
08:28
the question wrong, we did the same. Exact thing here inside
08:31
service autopilot far as actually take that back. We do
08:35
have the skill review testing. So, this is a new updated
08:37
version. So, we did build the actual testing inside SA as
08:42
well and if members series, we built it over in the learning
08:47
hub to have more analytics of tracking but basically, you can
08:50
do this testing inside Esa as well and if you don’t get 100%
08:53
based on the logic and the automation, you can drive them
08:57
back to the beginning and when they get it wrong, we actually
08:59
provide supplemental information of this is what you
09:02
answered but this is why you should answer this. So, the
09:04
idea is we’re not going to force them to keep going back
09:06
and guessing we are going to go in and give them the data and
09:09
knowledge of they should have retained the first time around
09:11
from the videos to understand it. So, we’re going to give
09:13
them a foundational on flow of this. So, right inside service
09:17
autopilot in the Vt two. you can do it in V three now forms.
09:21
We’ve created six videos in each of six modules complete
09:25
with testing on each video. So, this is what I would recommend
09:29
Office Training. First, we want to standardize that operating
09:31
procedure how we enter leads in how we collect client lead
09:34
sources. How do we estimate how do we follow up all the way
09:37
through building a fulfillment and running credit cards. We’re
09:39
going to standardize that process with an online
09:42
automated video training series. So, with the simple
09:45
growth level three automations, we include all of this right in
09:48
here but by all means, jump right in and this will
09:54
definitely help you along your way but we’ve invested the time
09:58
to do it. These are most of the videos from my my company that
10:02
ended up selling Harold wants to Know. Will there be a replay
10:05
recording of this? If so, where are we post? It’s going to be
10:07
on the Service Autopilot Facebook page as well as the
10:10
Simple Growth page on Harold. If you’re looking for it, I can
10:13
tag you and put it in the SA Facebook group as well but good
10:17
to see you brother on on the I say Weekly Talk Show. So, first
10:20
thing is we’re building out our office video training in Essa
10:23
forms complete with training and this is what we do in our
10:27
sales level. Three automations by simple growth as a certified
10:30
adviser. Now, next step is once we automated that in my
10:34
business, we realized it works so good for the office. Why not
10:37
take this out and automate it in the field? So, what we did
10:40
is did the same exact thing with testing. Now, this is just
10:44
a kind of example but you can see where the questions would
10:47
start to go in here again but literally, if you look at this
10:51
here, we go in and the the video is going to show you the
10:58
video target. So, what what parts of the equipment, how
11:01
properties equipment techniques and what is your Pp, your
11:06
personal protective equipment. So, these are the things that
11:08
we are going to require per our handbook in here. So, we’re
11:11
going to go in and review that and then we actually demo all
11:15
the dead man switches, all the different things that are in
11:17
there and as you go in, I actually eventually jump on
11:22
this mower. So, we’re actually going in and then eventually
11:27
Training the skill set how to actually go out and do the
11:31
mowing. You’ll notice we’re going in. we’re doing three
11:34
point turns. We’re not turning the grass up and we’re turning
11:36
away from the landscape beds. We’re teaching them all the
11:38
different ways and things they need to know to be able to use
11:41
this mower. So, this is the methodology that I would
11:46
recommend. Now, if you’re wondering, Mike, how did you go
11:49
out and do this? Believe it or not, first of all, I recommend,
11:52
don’t do this. Don’t do this at your own home by somewhere else
11:57
to do it because your neighbors will think you’re crazy but a
11:59
customers will let you do this at their house but what you
12:01
really need is a smartphone, a wireless mic that ties in your
12:04
smartphone and a quick thirty or $40 tripod from Amazon. You
12:07
don’t need anything special and you can record it. Believe it
12:10
or not, that wireless mic if the audio is on works great.
12:13
What we’re doing is we’re going in for every service and every
12:15
piece of equipment. we’re building these over, you know,
12:18
a three to 4 month period. It doesn’t all happen to happen
12:21
but literally, I blocked out 2 days and made most of the
12:23
videos in my company. Here’s a lawn mowing example and we have
12:27
the line trimming example as well. So, proper use of weed
12:32
wacker and training system and I’m going to talk about here a
12:35
little bit later in the video. Once I go through this
12:37
methodology, how do we go in and park and set up for success
12:42
but I’m literally going over the protective equipment and
12:45
the things that are needed going to show in the proper
12:48
technique how to hold the line trimmer especially up north. We
12:51
don’t stick edge. We still want to hit those hard surfaces at a
12:54
ninety-degree angle and anybody here that uses a weed whacker
12:58
with line trimmer probably relate to this new employees if
13:01
they don’t have any experience will struggle, how to actually
13:05
re set up the line trimmer spool as well as the spring and
13:11
some of the attachments. So, I went through in the video and
13:14
actually demoed how to actually not only trim but how to
13:18
actually get the line in the trimmer spool and get it in
13:23
there for success. That’s always a big big problem when
13:26
you’re bringing new somebody on that doesn’t have experience
13:28
and if you look at it here, I got that little wireless mic in
13:32
there and now we’re going in and I’m modeling it and then
13:36
I’m moving it. as I pause the video, I’m moving the tripod
13:40
around. So, I actually go, I believe in this video all the
13:43
way around the whole entire property and you can actually
13:48
see it here. This is one of the older Callahan trucks here.
13:51
Probably took a little snowplow beating but this is the video
13:54
that I literally made from my actual company here, Callahan’s
13:58
Lawn Care and I had one of the backup trailers and some backup
14:01
equipment there. So, the other things are in the field during
14:04
the day obviously. so this can be done. It doesn’t take a lot
14:07
of time but it will return
14:11
you know, the the value ten X Harold says his signal is
14:18
choppy. Can I get access through Si from simple
14:22
Growth.com? Yeah, Harold hit us up. We can definitely hit you
14:25
up. This is more about content and how to build yourself but
14:27
if you need some help as a certified adviser, we can
14:30
definitely help you as well but the idea is we’re going in.
14:32
We’re going to build these out. I recommend getting a pad of
14:35
paper. Write down all the services and the things you
14:36
need to talk about. doing it on the fly is probably not the
14:40
best bet but just some great examples here of how we can we
14:44
can do this. We’re talking about around the trimming
14:47
around this this pole here. I actually sculpt it down and
14:51
looked at it and said, okay, this is what you should do and
14:53
this is what you shouldn’t do. So, this was some of the
14:56
training that I learned when we had a staff H two B workers
14:59
from Guatemala, Mexico, My my my my Spanish was no bueno. So
15:04
it was helpful for me to be able to visually show the guys
15:07
that this is what you should do and this is what you shouldn’t
15:11
do and that no matter the language barrier or H two B or
15:15
normal worker like that resonated with everybody. So it
15:18
was I modeling what you should do but also modeling what you
15:21
shouldn’t do and saying this is what not to do as well. So,
15:24
some tips on those videos as well how you want to do this
15:27
but you know, not not getting on here just making this up.
15:30
I’ve got the Callahan’s Lawn Care shirt right on here and
15:33
this is this is what we did. This is how we built a turnkey
15:36
training system, took the videos and then drove them into
15:39
those service autopilot forms the office as well with
15:43
training and then with simple growth. we wanted some more
15:45
analytics of who had been through and be able to do
15:48
online certificates and kind of reward people. So, that’s why
15:51
we built an additional mirroring package right here in
15:55
the Simple Growth Learning Hub but by all means, I mean, this
15:58
is, this is it and this video is probably five or 6 years
16:02
old. So, this is not something new that you just knew in Esa.
16:05
you can do this and have been able to do this. Most people
16:07
just are unaware of it. So, based on that, I would start
16:12
with the office or the field either way but we want to go in
16:16
and just like we did in the beginning of the video video
16:19
targets so learning objectives and then If there’s any PPE, or
16:23
personal protective equipment, we probably want to have that
16:25
scroll down in there. So, we’re reinforcing what’s in your
16:29
handbook. So, as an added bonus, something that a lot of
16:32
people find helpful when we get into something that we call a
16:38
deep dive where people used to fly to New York but now, we
16:41
virtually do them where we basically sit virtually, meet a
16:44
need for 2 days and we help you build out a production rate
16:47
based estimating system. A lot of times like 20% of those
16:51
calls or those interactions in those service autopilot, deep
16:54
dives by simple growth is that We set up the estimate process
17:00
but the employees per se or even the business owner are not
17:04
setting a standardized operating procedure to create
17:07
Predictable results to follow through on the estimating
17:09
process. So, it’s not enough just to create an estimate
17:11
process of budget time but you need to have a process that
17:13
creates predictable outcomes to hit those budgeted times or
17:16
meet them with a quality constraints. So, what I’m going
17:19
to do here is kind of dive into this but if you’re looking at
17:23
this house here and you were to pull up, let’s say you’re not
17:26
stick edging just to take, there’s a way to approach this
17:28
but let’s just say no stick edging involved. So, this is a
17:30
very basic example. If you’re pulling up to this house here,
17:35
would you be parking where these two cars are here or here
17:39
Now, don’t worry about the neighbors parking in front of
17:42
their house or anything like that but how would you train
17:46
your crew per se where to park each and every time. So, if
17:51
you’re watching live, feel free to put your your comments or
17:54
questions in there but the way we approached it and this may
17:58
not be for everybody is what we did is if you’re looking at it,
18:01
I’m standing up here and I had this this, you know, maybe the
18:05
the this was my weed whack handle here. So, if it’s going
18:08
to the left or if it’s going to the right, how do we, how do we
18:15
account for that? So, to the right or to the left and when
18:18
we’re looking at that, that is the key. so is traditionally
18:22
there’s only one person on the crew holding the weed whacker
18:25
at least in our scenario. Traditionally, the crew leader
18:27
Ra the mower and the technician ran the weed whacker. Now, you
18:32
may switch back and forth and that’s fine. No worries but
18:35
what we’re looking is how do we standardize the work flow and
18:39
optimize it based on the weed whacker holding it left or
18:43
right. So, whatever time where the head is handed, the head of
18:47
the weed whacker is pointing. So, if you’re holding it this
18:49
way, the weed whacker heads to the left. if you’re holding it
18:52
this way, it’s to the right. So, let’s just say we’re going
18:55
to the left where the weed wacker is holding it and the
18:58
heads to the left as you’re as you’re looking at this. So, how
19:01
do you go out and use that information to standardize
19:04
where you park each and every time for the job? Well, this is
19:07
how I recommend doing it. So, I’m not going to park out front
19:10
but I’m going to park right here. I’m going to park to the
19:13
left hand side. So, if the weed whacker heads to left, we park
19:16
on the left of the property. If it’s on the right, we park on
19:18
the right of the property. So, we’re going to play on this
19:21
one. It’s to the left. We’re going to go and park right
19:24
here. Reason being is and we’re going to tackle the weed wacker
19:27
and blowing first and then we’ll tackle the mowing and
19:29
they are going to correspond for streamline process and this
19:32
is how we shave five to 10% off every time to build bottom line
19:36
profits with Predictable quality control. So, we’re
19:39
going to park right here and now, what’s going to happen is
19:42
the weed wacker is going to get off and literally flip that
19:46
weed wacker just like we showed in the video here.
19:51
And we went through and showed him that we would flip it on a
19:55
90° angle. Okay? so that’s going to be basically the
19:58
equivalent of a stick edge and when we do that, we’re going to
20:01
go ninety here. So, across up the driveway down the sidewalk
20:05
across the sidewalk down the other side of the sidewalk and
20:08
up the driveway. Now, we’re going to flip that head and go
20:12
all the way around the house and the beds flip it back on a
20:17
ninety down the driveway down the sidewalk, cross it up down
20:22
the sidewalk down here and all the way across. Now, what we’ve
20:25
done is covered all of our basically 90° angling and we’ve
20:30
gone all the way around the house. So, Carlos and my team
20:33
would say you can’t break break the snake or you can’t break
20:36
the hose. Whatever it is, it’s streamlined. You can’t bounce
20:38
all over the place. So, even if there’s a tree right here in
20:41
the middle, we’re not going to grab it especially in the
20:43
beginning of training. So, we’ve systematized it Now,
20:47
we’re we’ve ended here so we come up and around up and
20:51
around the house, down the sidewalk, down the sidewalk
20:55
down and back. Now, at this point, we are going to go in,
20:58
grab anything in the middle up and around this fence line. If
21:02
there’s a play set or something back down, I’m going to grab
21:04
that pole and then boom, I’m back at the truck. So, what
21:08
I’ve done is I’ve eliminated any waste and potentially
21:12
somebody jumping back and forth traditionally if there was a
21:15
shed in the back corner of the yard or a play set or
21:17
something. those are the things that are going to be missed but
21:19
we’ve created a predictable system. So the guy now on the
21:22
mower pet The crew leader overall responsible for the
21:26
quality is while he’s on the mower, he’s going to be able to
21:29
see where they potentially maybe missing some of these
21:32
spots. Okay, now, we’re back at this fictitious truck. We’re
21:35
going to grab the blower and we’re going to go back and blow
21:39
just like this here. We’re probably going to blow off the
21:42
whole driveway, pushing everything this way. Then,
21:44
we’re going to go back up and around the house sidewalk. Oh,
21:51
I’m sorry. So, yes here and then we’re going to walk up and
21:54
around and grab anything else like a place or anything like
21:58
that. Any clumps, Boom and we’re back at the truck. so
22:02
we’ve done a streamline that as well. Now, if it’s a larger
22:05
home and you got two 60s, maybe that guy’s jumping on a mower
22:08
but traditionally, most of your poster size stamps you up to
22:11
about eight to 1012 thousand square feet bumper. you got one
22:14
mower and one weed whacker traditionally. So by the time
22:17
the guy’s done blowing, that mower is probably coming on.
22:20
He’s picking the trailer gate up or the back of the truck and
22:22
dropping it on. Now, the cool thing is even if he gets done
22:27
blowing a little bit before the guy mowing. the guy mowing is
22:30
going to be turning away from the part of the house and
22:35
blowing the clippings in. So there shouldn’t be any
22:37
clippings on the side side of the house or the beds if the
22:40
mower is doing his job. So, getting into the mowing, how do
22:43
we standardize that for Predictable results? So, the
22:46
way we did it is we went in and if the guy weed whacking was
22:50
starting here and he’s going around up and around here We
22:56
don’t want him both starting out here. So, the mower would
22:58
traditionally come over here. He’s going to hit the bottom,
23:01
the top, and the side of the house and he’s also going to be
23:04
hitting the side of the house here. So the sides and the
23:07
front of the house are mowed first and then we go to the
23:11
back and we’re going to be going in and going in and
23:16
turning this way here and we’re pointing the grass out So he’s
23:20
ending here and coming back down and as he’s coming back
23:23
down, the guy blowing his purchase traditionally going to
23:25
be ending just about the same time and he can blow off any
23:28
grass that got on here from maybe wet tires in the spring.
23:31
So, the idea is we’re setting a standardized operating
23:33
procedure for the weed wacker to streamline so things aren’t
23:36
missed and we’re hitting the front and sides of the house
23:39
first with the mower because we’re assuming the guy weed
23:42
wacking is going to get done first and now all the Des on
23:46
the driveway, sidewalks and gutters are is already taken
23:48
care of like that’s there and we can blow it off. We’re not
23:51
going to have to do double the work. So, creating a
23:53
standardized operating procedure that we can train to
23:56
and our production rate based estimating system is going to
23:58
be consistent enough to feel that bottom line savings effect
24:02
but if you’re looking, if you’re if you’re wasting five
24:05
to 7 minutes an hour with a two-man crew, that’s a huge
24:10
huge thing. So, if you’re looking at it, let me just pull
24:14
up a calculator real quick. So, let’s just say we’re losing 6
24:17
minutes. So, six divided by sixty is .1 Times two guys on
24:23
the crew and we work 8 hour a day. So it’s 1.6 hours a day
24:30
times 5 days a week. That’s 8 hours a week that we’re losing
24:33
an inefficiency just by saving 6 minutes a day and
24:36
inefficiency and just this process right here will
24:39
eliminate five to 6 minutes an hour easy. It’s actually
24:42
eliminated more in my business and then if we multiply that by
24:46
let’s just say a 32 week season. that’s 256 hours of
24:51
saved inefficiency just by saving those five or 6 minutes
24:54
a day. So, let’s just say we’re breaking even at Thirty-six
24:56
bucks an hour. That’s $9216 of bottom line profit by just
25:03
standardization this system but it’s not enough to just show
25:06
it. We need to train it through the videos
25:11
and then reinforce it with testing and that was the secret
25:15
to success to standardization. Something just as simple as the
25:20
lawn mowing. Now, there’s other tips and tricks for pruning
25:22
mulching, and other things like that. I’m not going to get into
25:24
today but we literally went through and standardized that
25:27
operating procedure and created a system even when we’re
25:30
mulching around little bushes. If you weren’t blowing it in,
25:33
we weren’t dumping the wheelbarrow and moving it
25:35
around there. We had a process for bulk mulch to get around
25:40
those bushes without making a mess. Now, bagged mulch is a
25:42
little bit different. We use that but the idea is create a
25:45
time in motion study on it, standardize it, create a video,
25:50
create testing, and then have your quality control manager or
25:53
your business owner go through and double check and reinforce
25:56
with some positivity. So, you’re stopping at the job with
25:58
a box full of Gatorades or cooler full of Gatorades, some
26:02
popsicles, whatever that is, make it a positive interaction
26:06
and use it as a retraining and reinforcement tool but the main
26:10
thing is we gotta take what’s in your head and we gotta build
26:13
it into these forms. video training for the field in the
26:18
office with testing comments or questions. leave below SA
26:23
Weekly Talk Show coming back at you with training systems for
26:27
big profits and Predictable Profits through video training
26:32
systems and testing. all built out inside service autopilot
26:37
forms with testing comments. Questions dropped below.
26:40
Appreciate you Harold checking that out and I will repost this
26:42
video little bit later today or the simple growth team will
26:45
actually inside the SA User group as well as through the
26:49
simple growth outlet. So, we’ll see you again. SA Weekly Talk
26:52
show 1 PM Easter, 12 PM Central, Mike Callahan, your
26:55
host helping you create Predictable business systems
26:59
inside your business by seven figure business owners that
27:03
have used service autopilot in their business and have figured
27:06
out the way to streamline your workflow and not just have
27:09
features and functions but create a predictable workflow
27:11
for standardized operating procedures. BIG Bottom Line
27:15
profits and if you’ve been watching Callahan’s Corner or
27:18
work on it Wednesdays where we go in as Michael Gerber says
27:22
and show you how to work on it and not in it. The big theme
27:25
lately is going in organizing, automating, and dominating and
27:30
that’s going to be a reoccurring theme here on the
27:32
SA Weekly Talk Show. As some of the videos I do as well as our
27:35
guests. We’re going to help you organize, automate, and
27:37
dominate your market. We’ll see you again next week. 1 PM
27:40
Eastern 12 PM Central, Mike Callahan with the SA Weekly
27:43
Talk Show. If you like this show, you might want to check
27:47
out our resources at WWW dot start simple Growth.com While
27:52
you’re there, enter to win an estimator. Chatbot Mike
27:56
Callahan is available for private coaching.