Video Transcript

00:02
Welcome back to the Essay
00:03
Weekly Talk Show. your host
00:04
Mike Callahan here once again,
00:06
bringing you knowledge from
00:08
service industry professionals
00:10
like myself or service industry
00:12
professionals. So, here at the
00:13
SA Weekly Talk Show, I’m going
00:14
to lift the hood of creating
00:17
training systems for big
00:19
profits and Predictable
00:21
Profits. So, it’s not only
00:22
enough to create those bottom
00:23
line profits. We actually want
00:25
to have Predictable Profits
00:26
through Predictable. So,
00:28
standard operating procedures
00:30
So, how do we go out and train
00:32
our field staff and our office
00:34
staff for proper operating
00:36
procedures that are going to
00:38
net result into BIG Profits.
00:40
So, I’m going to dive in and
00:41
show you what we’ve done in my
00:43
company. specifically inside
00:46
service autopilot and one other
00:47
platform that is a learning hub
00:49
that we built to do online
00:51
video training. In addition, as
00:52
a added bonus for anybody in
00:54
the lawn care industry, I’m
00:55
going to go over a way that you
00:57
can break down potentially how
00:58
you go in up your crew. So, how
01:02
many people here watching if
01:03
you put a comment in the live
01:04
or public area is when you’re
01:06
mowing crew goes out, your
01:07
fertilization crew or pretty
01:09
much any crew for that matter.
01:10
I’m going to give you a lawn
01:10
mowing example but do we have a
01:12
particular place they park?
01:13
There is a reason why they park
01:15
at a certain spot and what is
01:17
the procedure for the weed wack
01:18
and the stick edging the
01:19
blowing and the mowing. Where
01:20
does it start? Where does it
01:22
stop it? How do we start
01:22
eliminating five or 6 minutes a
01:25
job or an hour and start to
01:28
drive bottom line profits so
01:28
it’s not enough to set up
01:31
pricing with budgeted time but
01:33
we also need to have a process
01:34
and procedure inside the office
01:36
as well as well inside the
01:38
field to train the process and
01:41
continue the process because
01:43
the budgeted time and the
01:43
prices are only as good as the
01:45
teams in the field actually
01:47
follow a process and procedure
01:49
to hit those budget in time
01:50
with the quality constraints.
01:51
So, we’re going to dive in,
01:52
lift the hood, and show you how
01:54
this all can be done inside
01:56
your service business. So,
01:57
comment or questions live or
01:59
recorded version. Put them in
02:00
there. I’ll be watching this
02:01
for the next Twenty-four to 48
02:03
hours as we always do but essay
02:05
Weekly Talk Show, bringing your
02:07
knowledge from seven figure
02:08
business experts like myself.
02:11
So, here we go and without any
02:12
further delay, we are going to
02:14
pop open and take a look at
02:15
this. So, first thing that we
02:16
are going to be looking at is
02:18
inside service autopilot for
02:20
what we’ve done is created
02:24
Workflow
02:25
Training. So, this is
02:26
actually a service autopilot
02:27
for so we’ve got Thirty-six
02:29
videos in six modules in essay.
02:32
We were unable to actually have
02:34
testing in here. So, we are
02:34
going to show you another
02:36
option that we did to evolve
02:38
into even a higher level
02:39
training. Then, we’re also
02:40
going to show you how we
02:41
utilize this service autopilot
02:43
forms not only for training in
02:44
the office but actually going
02:47
into the field. So, this is
02:49
literally right out of
02:49
Callahan’s Lawn Care where I
02:51
made training videos for every
02:53
piece of equipment in every
02:55
service we did. So now, all the
02:56
training and everything was not
02:58
in my head it was now in the
02:59
software and we can run our new
03:01
applicants through the mobile
03:03
app or in the computer through
03:06
the training for the software.
03:07
So, this is all natively built,
03:10
functionality wise inside
03:11
service autopilot, no extra
03:13
cost. You can build this
03:14
yourself but basically, what
03:15
we’ve got is we’ve got a lawn
03:16
mowing video and then my other
03:18
one was literally how to use a
03:20
line trimmer. So, we went
03:21
through the process and
03:22
workflow that I’m going to be
03:24
going in when we dial into this
03:25
map of our test here of where
03:29
do we park the truck. How do
03:30
you determine where you park
03:31
the truck? Where does the weed
03:32
wacking start and end? What’s
03:33
the workflow? Where does the
03:35
mower start ending? And where
03:36
does the blowing start in? So,
03:38
I’m going to go in and show you
03:39
how we can actually create a
03:40
video to teach this and I’m
03:43
going to give you a high-level
03:44
overview of kind of what was in
03:45
that video and how we actually
03:47
did it inside my company. So,
03:49
without any further delay,
03:51
we’re going to kind of dive
03:53
into some different options
03:54
that you can do inside your
03:55
service business, utilizing
03:57
some of the tools and inside
03:57
service autopilot. So, the
03:59
first thing that we went into
04:00
here is under
04:04
the forms here. We tackled the
04:06
office Training first. So, that
04:07
was the biggest pain point when
04:08
we had new admin as we continue
04:10
to grow or if you’re using a
04:11
virtual assistant, this is a
04:13
great way to create a concise
04:15
training videos for your
04:16
virtual assistant so you don’t
04:16
have to be on the hook every
04:18
time you have a new assistant
04:19
come online or a new office
04:20
admin but the idea is they
04:22
would fill it out. first name,
04:24
last name, Email. This is
04:25
automated so we get an Email or
04:26
text message that they need to
04:27
fill out module one and watch
04:29
it and literally inside the
04:31
form click the video. and
04:35
literally go. So, we’re going
04:37
into lead acquisition via the
04:39
website or office. We
04:40
understand what’s going on. The
04:41
next one is lead source
04:43
tracking. We’ve got referral
04:44
tracking. So, how did they hear
04:46
about us? Client acquisition
04:47
commercial or residential
04:48
property levels and billing
04:51
details and the sixth and final
04:52
video in this installment here
04:54
is the gear icon. What’s under
04:55
it and how does it work? You’ll
04:56
notice these videos through
04:58
multiple trial and error in
05:01
this process or between one and
05:03
3 minutes. Ideally, the first
05:04
video is about 30 minutes and
05:05
it goes high level overview.
05:07
So, what we’ve done here is
05:08
built modules with six videos
05:11
each inside service autopilot
05:13
that we will run our new
05:14
administrative staff through
05:15
for consistent training. So, at
05:18
that point, we went to the next
05:20
level and I’m going to jump
05:21
into the Simple Growth Learning
05:22
Hub as a certified adviser of
05:24
service autopilot. So, what
05:25
we’ve done is taking that
05:26
content we made there and now
05:28
updated it and put it into this
05:30
learning hub that we built.
05:31
Now, this learning hub is
05:32
mirroring exactly what we’ve
05:34
built inside service autopilot.
05:36
So, if you’re building this
05:37
yourself, I think the best
05:38
place to start is probably
05:39
right inside service autopilot
05:41
in the forums and this is
05:42
exactly how we did it for many
05:43
years in my business utilizing
05:44
these forms No extra cost
05:47
inside service autopilot but
05:48
we’re taking that knowledge. Si
05:50
in your head and disseminated
05:52
across the organizations. Now,
05:54
every time we have a new
05:55
administrative staff join the
05:56
business owner is not on the
05:58
hook to train them for the next
05:59
two to 3 weeks, we we send them
06:00
to the video training automated
06:03
through the process and side
06:04
service autopilot and then we
06:07
follow up with live one to one
06:09
or virtual training now with
06:10
COVID. So, what we’ve done is
06:12
taken this and now to give you
06:13
a peak under the hood. we’ve
06:14
gone in and a overview video
06:17
probably with complete crazy
06:19
COVID hair locked in my
06:21
basement last year, we have an
06:23
overview video. We show them
06:24
how to actually use the course.
06:26
So, if you’re building this
06:27
out, this is probably best
06:28
practice and we have the
06:31
overview of the service
06:33
autopilot workflow. So, what is
06:35
it look like? So, if you are
06:36
like me, when I first bought
06:37
the platform, I ran to billing
06:39
and scheduling because I need
06:40
to get paid and I needed to get
06:42
the work done but
06:44
unfortunately, when you do
06:45
that, you are in and missing
06:49
all the foundational pieces.
06:51
So, in the first 30 minute
06:53
video training here in the
06:54
overview area just like it was
06:57
in the service, autopilot forms
07:00
Here we are going in and giving
07:03
them a high-level overview of
07:04
the system from lead
07:06
acquisition through billing,
07:07
scheduling fulfillment in the
07:09
correct order and then once we
07:10
have that order, we’re going to
07:12
dive into the overview and dial
07:14
in to the specific pieces how
07:16
they build on top of each
07:17
other. So, we’re going to build
07:18
a foundational understanding of
07:19
the software and this is how
07:21
we’re getting people off the
07:22
street within seven days. I’ve
07:24
never seen the software and up
07:25
and running. Almost 100%
07:27
efficiently. So, you can do
07:28
this too in your business and
07:29
I’m going to show you. this is
07:31
how we did it in mind but
07:32
basically, we went in to lead
07:34
source track and referral track
07:35
and commercial versus
07:36
residential. So, same exact
07:37
thing. We built an essay. We
07:39
went a little bit deeper here
07:41
but the video plays live here
07:43
and like I said, they’re
07:44
anywhere from three to a minute
07:46
3 minutes to a minute long.
07:47
Same exact thing we built out
07:49
right inside service autopilot.
07:50
This is the ideal first step
07:52
and if you take it to the next
07:53
level, the reason why we took
07:55
it to the next level is we
07:56
weren’t able to automate the
07:57
testing inside Esa. So, We went
07:59
in and use the quizzes feature
08:02
here and we had six questions
08:06
that have to get 100%, right to
08:07
get to the next level. So, do
08:09
you need to select a cellphone
08:10
carrier If you are using
08:12
two-way texting and
08:13
automations, which is false. It
08:16
is a legacy feature. So, the
08:18
idea is we run them through
08:19
some knowledge and if they get
08:21
the question wrong, we did the
08:22
same exact thing here inside
08:24
service autopilot far as
08:26
actually I take that back. We
08:27
do have the skill review
08:28
testing. So, this is a new
08:29
updated version. So, we did
08:31
build the actual testing inside
08:35
SA as well. and a memory series
08:38
will be built built in over in
08:39
the learning hub to have more
08:40
analytics of tracking but
08:42
basically, you can do this
08:43
testing inside essay as well
08:45
and if you don’t get 100% based
08:46
on the logic in the automation,
08:48
you can drive them back to the
08:49
beginning and when they get it
08:51
wrong, we actually provide
08:53
supplemental information. Oh,
08:53
this is what you answered but
08:54
this is why you should answer
08:56
this. So, the idea is we’re not
08:57
going to force them to keep
08:58
going back and guessing we’re
08:59
going to go in and give them
09:00
the data and knowledge of the
09:02
that they should have retained
09:03
the first time around for the
09:04
videos to understand it. So,
09:05
we’re going to give them a
09:07
foundational flow of this. So,
09:08
right inside service autopilot
09:10
in the Vtwo. You can do it in
09:11
Vthree now four We’ve created
09:14
six videos in each of six
09:16
modules complete with testing
09:18
on each video. So, this is what
09:20
I would recommend Office
09:21
Training. First, we want to
09:23
standardize that operating
09:24
procedure, how we enter leads
09:25
in how we collect client lead
09:27
sources, How do we estimate how
09:28
do we follow up all the way
09:29
through building a fulfillment
09:31
and running credit cards. we’re
09:32
going to stand. That is a
09:33
process with an online
09:34
automated video training
09:36
series. So, with the simple
09:38
growth level three automations,
09:39
we include all of this right in
09:41
here but by all Jump right in
09:44
and this will definitely help
09:47
you along your way but we’ve
09:49
invested the time to do it.
09:50
These are most of the videos
09:52
from my my company that ended
09:54
up selling. Harold wants to
09:56
Know, Will there be a replay
09:57
recording of this? If so, where
09:59
are we posting that? It’s going
10:00
to be on the Service Autopilot
10:01
Facebook page as well as the
10:02
Simple Growth page on Harold.
10:04
If you’re looking for it, I can
10:05
tag and put it in the SA
10:07
Facebook group as well but good
10:09
to see you brother on on the
10:11
I’d say Weekly talk show. So,
10:12
first thing is we’re building
10:13
out our office video training
10:15
and essay forms complete with
10:17
training and this is what we do
10:19
in our sales level. Three
10:20
automations by Simple Growth is
10:21
a certified adviser. Now, next
10:24
step is once we automated that
10:26
in my business, we realize it
10:27
works so good for the office.
10:29
Why not take this out and
10:30
automate it in the field. So,
10:32
what we did is did the same
10:34
exact thing with testing. Now,
10:36
this is just a kind of example
10:38
but you can see where the
10:40
questions would start to go in
10:40
here again but literally, if
10:42
you look at this here, we go in
10:47
and the video is going to show
10:49
you the video target. So, what
10:52
parts of the equipment, the
10:54
equipment techniques, and what
10:57
is your Pp, your personal
10:59
protective equipment. So, these
11:00
are the things that we are
11:00
going to require for our
11:02
handbook in here. So, we’re
11:03
going to go in and review that
11:05
and then, we actually demo all
11:07
the Deadman switches, all the
11:09
different things that are in
11:10
there and as you go in, I
11:13
actually eventually jump on
11:15
this mower. So, we’re actually
11:16
going in and then eventually,
11:19
Training the skill set how to
11:22
actually go out and do the
11:23
mowing. You’ll notice we’re
11:25
going in. We’re doing three
11:26
point turns. We’re not turning
11:27
the grass up and we’re turning
11:29
away from the landscape beds.
11:30
We’re teaching them all the
11:30
different ways and things they
11:32
need to know to be able to use
11:34
this mower. So, this is the
11:37
methodology that I would
11:38
recommend. Now, if you’re
11:39
wondering like how did you go
11:41
out and do this? Believe it or
11:43
not, first of all, I recommend,
11:45
don’t do this. Don’t do this at
11:46
your own home. Find some do it
11:49
because your neighbors will
11:50
think you’re crazy but
11:50
customers will let you do this
11:52
at their house but what you
11:53
really need is a smartphone, a
11:55
wireless mic that ties in your
11:57
smartphone and a quick thirty
11:58
or $40 tripod from Amazon. You
12:00
don’t need anything special and
12:01
you can record it, believe it
12:03
or not, that wireless mic. if
12:04
the the audio is on works
12:05
great. What we’re doing is
12:06
we’re going in for every
12:07
service and every piece of
12:08
equipment we’re building these
12:10
over, you know, a three to 4
12:11
month period. It doesn’t all
12:13
have to happen but literally, I
12:14
blocked out 2 days and made
12:15
most of the videos in my
12:16
company. So, here’s a lawn
12:17
mowing And we have the line
12:22
trimming example as well. So,
12:24
proper use of weed wacker and
12:26
training system and I’m going
12:26
to talk about here a little bit
12:28
later in the video once I go
12:30
through this methodology how do
12:32
we go in and park and set up
12:34
for success but I’m literally
12:35
going over the the protective
12:36
equipment and the things that
12:38
are needed going to show in the
12:40
proper technique how to hold
12:41
the line trimmer especially up
12:43
north. We don’t stick edge. We
12:44
still want to hit those hard
12:46
surfaces. A 90° angle and and
12:49
here that uses a weed wacker
12:51
with line trim would probably
12:52
relate to this new employees if
12:54
they don’t have any experience
12:55
will struggle, how to actually
12:58
set up the line trimmer spool
13:02
as well as the spring and some
13:03
of the attachments. So, I went
13:05
through in the video and
13:06
actually demoed how to actually
13:08
not only trim but how to
13:11
actually get the line in the
13:13
trimmer spool and get it in
13:15
there for success. That’s
13:17
always a big big problem when
13:18
you’re bringing to somebody
13:19
that doesn’t have experience
13:20
and if you look at it here,
13:21
I’ve got that little wireless
13:23
mic in there and now, we’re
13:26
going in and I’m modeling it
13:27
and then I’m moving it as I
13:29
pause the video, I’m moving the
13:31
tripod around. So, I actually
13:33
go, I believe in this video all
13:35
the way around the whole entire
13:37
property and you can actually
13:40
see it here. This is one of the
13:42
older Callahan trucks here.
13:44
Probably took a little snow
13:45
plow beating but this is the
13:46
video that I literally made
13:48
from my actual company here.
13:50
Callahan’s Lawn Care and I had
13:51
one of the backup trailers and
13:52
some backup equipment there.
13:54
So, the other things are in the
13:55
field during the day obviously.
13:56
So this can be done. It doesn’t
13:59
take a lot of time but it will
14:01
return
14:04
You know the the value to Xs
14:08
Harold says his his signals
14:10
choppy. Can I get access?
14:13
through from simple Growth.com?
14:16
Yeah, Harold, hit us up. We can
14:17
definitely hit you up. This is
14:18
more about content and how to
14:19
build it yourself but if you
14:20
need some help as a certified
14:22
adviser, we can definitely help
14:23
you as well but the idea is
14:24
we’re going in. We’re going to
14:25
build this out. I recommend
14:26
getting a pad of paper, Write
14:28
down all the services and the
14:28
things you need to talk about
14:29
doing it on the fly is probably
14:32
not the best bet but just some
14:33
great example here of how we
14:36
could we could do this. We’re
14:37
talking about around the
14:38
trimming around this this pole
14:41
here. I actually scalp it down
14:43
and looked at it and said,
14:44
okay, this is what you should
14:46
do and this is what you
14:46
shouldn’t do. So, this is some
14:48
of the training that I learned
14:49
when we had a staff at H two B
14:51
workers from Guatemala, Mexico,
14:53
My my my my Spanish was no
14:55
bueno. So, it was helpful for
14:58
me to be able to visually show
15:00
the guys that this is what you
15:01
should do and this is what you
15:02
shouldn’t do No matter the
15:05
language barrier or HBA, normal
15:08
worker like that resonated with
15:09
everybody. So, it was modeling
15:12
what you should do but also
15:13
modeling what you shouldn’t do
15:14
and saying this is what not to
15:16
do as well. So, some tips on
15:17
those videos as well how you
15:19
want to do this but you know,
15:21
not not get on here and just
15:22
making this up. I’ve got the
15:23
Callahan’s Lawn Care shirt
15:24
right on here and and this is
15:26
this is what we did. This is
15:27
how we built a turnkey training
15:29
system. took the videos and
15:31
then drove them into those
15:31
service autopilot form the
15:33
office as well with training
15:36
and then with simple growth, we
15:37
wanted some more analytics of
15:39
who had been through and be
15:40
able to do online certificates
15:42
and kind of reward people. So,
15:43
that’s why we built an
15:45
additional mirroring package
15:47
right here in the Simple Growth
15:49
Learning Hub but by all means,
15:50
I mean, this is, this is it and
15:52
this video is probably five or
15:54
6 years old. So, this is not
15:55
something new that you just
15:57
knew an essay. you can do this
15:58
and have been able to do this.
15:59
Most people just are unaware of
16:01
it. So, based on that, I would
16:05
start with the office or in the
16:06
field either way but we want to
16:07
go in and just like we did in
16:09
the beginning of the video,
16:11
video targets. So, learning
16:12
objectives and then, if there’s
16:15
any PPE, or personal protective
16:16
equipment, we probably want to
16:17
have that scroll down in there.
16:19
So, we’re reinforcing what’s in
16:21
your handbook. So, as an added
16:23
bonus, something that a lot of
16:25
people find helpful when we get
16:29
into something that we call a
16:31
deep dive where people used to
16:32
fly to New York but now, we
16:34
virtually do them where we
16:35
basically sit virtually need a
16:36
need for 2 days and we help you
16:37
build out based estimating
16:40
system. A lot of times like 20%
16:42
of those calls or those and
16:45
those service autopilot deep
16:47
dives by simple growth is that
16:51
we set up the estimate process
16:52
but the employee per say or
16:55
even the business owner are not
16:57
setting a standardized
16:58
operating procedure to create
16:59
Predictable results to follow
17:00
through on the estimating
17:01
process. So, it’s not enough
17:02
just to create an estimate
17:04
process and budget time but you
17:05
need to have a process that
17:06
creates predictable outcomes to
17:07
hit those Time to beat him with
17:10
a quality constraints. So, what
17:11
I’m going to go here is kind of
17:12
dive into this but if you’re
17:15
looking at this house here and
17:16
you were to pull up, let’s say
17:18
you’re not stick edging just
17:19
to, there’s a way to approach
17:20
this but let’s just say no
17:21
stick edging at all. So, this
17:22
is a very basic example but if
17:25
you’re pulling up to this house
17:26
here, would you be parking with
17:29
these two cars are here or here
17:31
Now, don’t worry about the
17:32
neighbors parking in front of
17:34
their house or anything like
17:35
that but How would you train
17:38
your crew per se? where to park
17:41
each and every time. So, if
17:43
you’re watching live, feel free
17:45
to put your your comments or
17:47
questions in there. but the way
17:49
we approach it and this may not
17:50
be for everybody is what we did
17:53
is that if you’re looking at it
17:54
and I’m standing up here and I
17:55
had this this, you know, maybe
17:56
the pen and the this was my
17:58
weed wacker handle here. So, if
18:00
it’s going to the left or if
18:02
it’s going to the right, how do
18:04
we
18:07
How
18:07
do we account for that? So,
18:09
to the right or to the left and
18:11
when we’re looking at that,
18:12
that is the key. So, is
18:14
traditionally, there’s only one
18:15
person on the crew holding the
18:16
weed wacker or at least in our
18:18
scenario, traditionally, the
18:19
crew leader and the mower and
18:21
the technician ran the weed
18:23
whacker. Now, you may switch
18:25
back and forth and that’s fine.
18:26
No worries but what we’re
18:27
looking is how do we
18:29
standardize the workflow and
18:32
optimize it based on the weed
18:33
wacker holding it left or
18:35
right? So, whatever time where
18:37
the head is handed the head of
18:40
the weed wacker is pointing.
18:41
So, if you’re holding it this
18:42
way, the weed wacker head to
18:43
the left. If you’re holding it
18:44
this way, it’s to the right.
18:46
So, let’s just say we’re going
18:48
to the left where the weed
18:49
wacker holding it and the
18:50
head’s to the left as you’re as
18:52
you’re looking at this. So, how
18:53
do you go out and use that
18:56
information to standardize
18:57
where you park each and every
18:58
time for the job? Well, this is
19:00
how I’d recommend doing it. So,
19:01
I’m not going to park out front
19:03
but I’m going to park right
19:04
here. I’m going to park to the
19:05
left hand side So, if the weed
19:07
wacker heads to left, we park
19:08
on the left of the property. If
19:09
it’s on the right, we park on
19:10
the right right of the
19:11
property. So, we’re going to
19:12
play on this one. It’s to the
19:14
left. We’re going to go in and
19:15
park right here. Reason being
19:18
is when we’re going to tackle
19:19
the weed wacker and blowing
19:20
first and then we’ll tackle the
19:21
mowing and are going to
19:22
correspond for streamline
19:24
process and this is how we
19:25
shave five to 10% off every
19:26
time to build bottom line
19:29
profits with Predictable
19:30
quality control. So, we’re
19:32
going to park right here and
19:33
now, what’s going to happen is
19:35
the weed wacker is going to get
19:36
off and literally flip that
19:38
weed wacker just like we showed
19:40
in the video here. and we went
19:44
through and showed them that we
19:46
would flip it on a 90° angle.
19:48
okay? So, that’s going to be a
19:50
basically the equivalent of a
19:51
stick edge and when we do that,
19:53
we’re going to go ninety here.
19:55
So, across up the driveway,
19:57
down the sidewalk across the
19:58
sidewalk, down the other side
19:59
of the sidewalk and up the
20:00
driveway. Now, we’re going to
20:03
flip that head and go all the
20:06
way around the house and the
20:07
beds flip it back on a ninety
20:10
down the driveway down the
20:11
sidewalk cross it the sidewalk
20:14
down here and all the way
20:16
across. Now, what we’ve done is
20:18
covered all of our basically
20:21
ninety 90° angling and we’ve
20:23
gone all the way around the
20:23
house. So, Carlos on my team
20:26
would say, you can’t break
20:26
break the snake or you can’t
20:27
break the hose. Whatever it is,
20:29
it’s streamlined. You can’t
20:30
bounce all over the place even
20:32
if there’s a tree right here in
20:34
the middle, we’re not going to
20:35
grab it especially in the
20:36
beginning of trainees, we’ve
20:38
systematized it Now, we’re
20:40
we’ve ended here so we’ve come
20:42
up and around up and around the
20:45
Down the sidewalk down the
20:46
sidewalk. Down and back. Now,
20:48
at this point, we’re going to
20:49
go in, grab anything in the
20:52
middle up and around this fence
20:54
line. If there’s a play set or
20:55
something back down, I’m going
20:56
to grab that pole and then
20:58
boom, I’m back at the truck.
21:00
So, what I’ve done is I’ve
21:01
eliminated any waste and
21:03
potentially somebody jumping
21:05
back and forth traditionally,
21:07
if there was a shed in the back
21:08
corner of the yard or a play
21:09
set or something, those are the
21:10
things that are going to be
21:11
missed but we’ve created a
21:12
predictable system. So the guy
21:13
now on the mower, potentially
21:16
the crew leader overall
21:17
responsible for the quality is
21:19
He’s on the mower. He’s going
21:21
to be able to see where they
21:22
potentially may be missing some
21:24
of these spots, Okay, now,
21:26
we’re back at this fictitious
21:27
truck. We’re going to grab the
21:29
blower and we’re going to go
21:30
back and blow just like this
21:33
here. We’re probably going to
21:34
blow off the whole driveway,
21:35
pushing everything this way and
21:36
then, we’re going to go back up
21:37
and around the house sidewalk.
21:43
I’m sorry. Sylvia here and then
21:45
we’re going to walk up and
21:47
around and grab anything else
21:50
like a place or anything like
21:51
that. Any clumps. Boom and
21:52
we’re back at the truck. So,
21:54
we’ve done a streamline that as
21:56
well. Now, if it’s a larger
21:58
home and you got two 60s, maybe
21:59
that guy’s jumping on a mower
22:00
but traditionally, most of your
22:02
posts, size stamps, you’re up
22:04
to about eight to 1012 thousand
22:06
square feet ballpark. you got
22:06
one mower and one weed wacker
22:08
traditionally. So, by the time
22:10
the guy’s done blowing, that’s
22:12
mower probably coming on. He’s
22:13
picking the trailer gate up.
22:14
We’re in the back of the truck
22:15
and dropping it on. Now, the
22:16
cool thing is even if he gets
22:19
done blowing a little bit
22:19
before the guy mowing The guy
22:22
mowing is going to be turning
22:23
away from the heart of the
22:26
house and blowing the clippings
22:29
in. So, there shouldn’t be any
22:30
clippings on the side of the
22:31
side of the house or the beds
22:32
if the mower is doing his job.
22:34
So, getting into the mowing,
22:35
how do we standardize that for
22:37
Predictable results? So, the
22:38
way we did it is we went in and
22:41
if the guy weed whacking was
22:42
starting here and he’s going
22:44
around up and around here We
22:48
don’t want them both starting
22:50
out here. So, the mower would
22:51
traditionally come over here.
22:52
He’s going to hit the bottom,
22:53
the top, and the side of the
22:55
house and he’s also going to be
22:56
hitting the side of the house
22:57
here. So, the sides and the
23:00
front of the house are mowed
23:01
first and then we go to the
23:03
back and we’re going to be
23:04
going in and going in and
23:08
turning this way here and we’re
23:10
pointing the grass out. So,
23:12
he’s ending here and coming
23:13
back down and then he’s coming
23:15
back down. The guy blowing his
23:16
traditionally going to be
23:17
ending just about the same time
23:19
and he can blow off any grass
23:20
that got on here from maybe wet
23:21
tires in the spring. So, the
23:24
idea is we’re setting a
23:24
standardized operating
23:26
procedure for the weed wacker
23:27
to streamline so things aren’t
23:28
missed and we’re hitting the
23:30
front and sides of the house
23:31
first with the mower because
23:33
we’re assuming the guy weed
23:35
wacking is going to get done
23:36
first and now all the debris on
23:38
the driveways, sidewalks and
23:39
gutters are is already taking
23:40
care of like that’s there and
23:42
we can blow off. We’re not
23:44
going to have to do double the
23:45
work. We’re creating a
23:46
standardized operating
23:47
procedure that we can train to
23:48
and our production rate based.
23:49
That’s the main system is going
23:50
to be consistent enough to feel
23:52
that bottom line savings effect
23:55
but if you’re looking, if
23:57
you’re, if you’re wasting five
23:58
to 7 minutes an hour with a
24:01
two-man crew, that’s a huge,
24:02
huge thing. So, if you’re
24:04
looking at it, Let me just pop
24:06
a calculator real quick. So,
24:07
let’s just say we’re losing 6
24:09
minutes. So, six divided by
24:12
sixty is .1 Times Two guys on
24:15
the crew and we work 8 hour a
24:19
day. So, it’s 1.6 hours a day
24:22
times 5 days a week. That’s 8
24:24
hours a week that we’re losing
24:25
inefficiency just by saving 6
24:27
minutes a day in inefficiency
24:29
and just this process right
24:31
here will eliminate five to 6
24:32
minutes in an hour Easy. It’s
24:35
actually eliminated more in my
24:36
business and then if we
24:37
multiply that by let’s just say
24:39
a 32 week season it’s hours of
24:43
saved inefficiency just by
24:45
saving those five or 6 minutes
24:46
a day. So, let’s just say we’re
24:47
breaking even at Thirty-six
24:49
bucks an hour. That’s 9002 9216
24:52
$9216 of bottom line profit by
24:55
just standard this system but
24:57
it’s not enough to just show
24:58
it. We need to train it through
24:59
the videos.
25:04
and then reinforce it with
25:06
testing and that was the secret
25:08
to success to standardize
25:10
something just as simple as the
25:12
lawn mowing. Now, there’s other
25:13
tips and tricks for pruning,
25:15
mulching, and other things like
25:16
that. I’m not going to get in
25:17
today but we literally went
25:18
through and standardized that
25:19
operating procedure and created
25:21
a system even when you’re
25:22
mulching around little bushes.
25:24
if you weren’t blowing it in,
25:25
we weren’t dumping the
25:27
wheelbarrow and moving it
25:28
around there. We had a process
25:29
for bulk mulch to get around
25:32
those bushes without making a
25:33
mess. Now, bag mulch is a
25:34
little bit different when we
25:35
use that but the idea is create
25:38
a time in motion. Study on it,
25:41
standardize it, create a video,
25:42
create testing, and then have
25:43
your quality control manager or
25:45
your business owner go through
25:47
and double check and reinforce
25:49
with some positivity. So,
25:50
you’re stopping at the job with
25:51
a box full of Gatorades or
25:52
cooler Gatorades some
25:55
popsicles, whatever that is,
25:56
make it a positive interaction.
25:58
and use it as a retraining and
26:01
reinforcement tool but the main
26:03
thing we gotta take what’s in
26:04
your head and we gotta build it
26:05
into these forms video training
26:07
for the in the office with
26:12
testing. Comment your
26:14
questions. Leave them below
26:15
essay, Weekly Talk show coming
26:17
back at you with training
26:19
systems for profits and
26:22
Predictable Profits through
26:23
video training systems and
26:25
testing all built out inside
26:27
service autopilot forms with
26:30
testing comments. Questions
26:32
drop below. Appreciate you
26:33
Harold checking it out and I
26:34
will repost this video a little
26:36
bit later today. The girl team
26:37
will actually inside the Essay
26:38
user group as well as through
26:41
the simple growth outlets. So,
26:43
we’ll see you again SA Weekly
26:43
Talk Show one M Eastern 12. PM
26:46
Central. Mike Callahan, your
26:47
host helping you create
26:50
Predictable business systems
26:52
inside your business. by seven
26:54
figure business owners that
26:56
have used service autopilot in
26:57
their business and have figured
26:58
out the way to streamline your
27:00
workflow and not just have
27:01
features and functions but
27:02
create a predictable workflow
27:04
for standardized operating
27:05
procedures. BIG Bottom Line
27:07
profits and if you’ve been
27:08
watching Callahan’s Corner or
27:10
work on it, Wednesdays where we
27:12
go in as Michael Gerber says,
27:14
you how to work on it and not
27:16
in it. The big theme lately is
27:18
going in organizing, and
27:22
dominating and that’s going to
27:23
be a reoccurring theme here.
27:24
The Essay Weekly Talk show and
27:26
some of the videos I do as well
27:27
as our guests, we’re going to
27:28
help you organize, automate,
27:30
and dominate your market. We’ll
27:32
see you again next week. 1 PM
27:33
Eastern 12 PM Central, Mike
27:34
Callahan with the SA Weekly