Video Transcript

00:03
Hey guys do over I call 8
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Hey guys do over I call 8 minutes with the blue screen
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minutes with the blue screen great. Alright so important
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great. Alright so important that I’m gonna do it again. Um
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that I’m gonna do it again. Um we’re on day two of creating
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we’re on day two of creating your chatbot so you can be part
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your chatbot so you can be part of the Omni Chat Marketing
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of the Omni Chat Marketing Revolution and that um that
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Revolution and that um that leave behind people who wanna
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leave behind people who wanna communicate with you in
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communicate with you in messenger and your chatbot So
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messenger and your chatbot So yesterday we talked about the
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yesterday we talked about the general message. I like to
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general message. I like to think of the general messages
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think of the general messages kind of the doorbell um at your
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kind of the doorbell um at your house, you know. They know
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house, you know. They know they’re in the right place.
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they’re in the right place. They come over here and we look
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They come over here and we look at our general message We did
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at our general message We did settings general message they
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settings general message they we told them you know that
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we told them you know that they’re at the right place how
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they’re at the right place how we can help them. Most
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we can help them. Most importantly, we tell them to
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importantly, we tell them to get get started. It’s like
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get get started. It’s like ringing the doorbell Okay
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ringing the doorbell Okay today. We’re gonna talk about
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today. We’re gonna talk about the welcome message so once
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the welcome message so once they’re in the doorbell,
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they’re in the doorbell, they’re in how are we gonna
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they’re in how are we gonna welcome them and we’re gonna
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welcome them and we’re gonna someone when they come in. We
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someone when they come in. We want like imagine they’re
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want like imagine they’re coming into a store. You know
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coming into a store. You know you’re welcome to the store
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you’re welcome to the store friendly and then you kinda
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friendly and then you kinda give me up. Of what can happen
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give me up. Of what can happen so to do our welcome message,
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so to do our welcome message, you’re gonna go to settings
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you’re gonna go to settings you’re gonna click on messenger
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you’re gonna click on messenger and then you’re gonna click on
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and then you’re gonna click on the welcome message So again.
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the welcome message So again. the difference is the general
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the difference is the general message is kind of a doorbell.
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message is kind of a doorbell. a welcome message messages once
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a welcome message messages once they’re in um the key with the
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they’re in um the key with the welcome message is that we kind
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welcome message is that we kind of wanna anticipate the main
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of wanna anticipate the main reasons that they’re coming in.
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reasons that they’re coming in. So let’s say we’re gonna
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So let’s say we’re gonna anticipate that they came in.
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anticipate that they came in. They either have a question
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They either have a question that they wanna get a quote. Or
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that they wanna get a quote. Or maybe they wanna call you um so
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maybe they wanna call you um so how do we set this message up
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how do we set this message up When you first? download your
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When you first? download your money, you’re gonna have a
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money, you’re gonna have a general welcome message and
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general welcome message and then you’re gonna wanna edit
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then you’re gonna wanna edit it. so with this kind of
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it. so with this kind of recreate this to show you how
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recreate this to show you how to do it so this first box will
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to do it so this first box will be the first thing they see
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be the first thing they see here. you wanna add a picture
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here. you wanna add a picture so down here on the bottom is
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so down here on the bottom is like all the things that we can
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like all the things that we can add to our messages and so this
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add to our messages and so this image here you can click on
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image here you can click on this. you’ll get an image now.
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this. you’ll get an image now. What? Don’t want it like I’ll
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What? Don’t want it like I’ll show you so we’re gonna upload
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show you so we’re gonna upload an image.
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Let’s say we’re gonna use we’re
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Let’s say we’re gonna use we’re gonna use this line this one
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gonna use this line this one again. Let’s say I just upload
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again. Let’s say I just upload this image. What you see here
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this image. What you see here is this image is not gonna be
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is this image is not gonna be in the right location cuz it’s
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in the right location cuz it’s below like if I preview this
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below like if I preview this right here. I’ll show you where
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right here. I’ll show you where it shows up and this is a good
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it shows up and this is a good way when you’re editing your
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way when you’re editing your message to preview you can
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message to preview you can always look and see how it’s
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always look and see how it’s coming across. so I’m gonna
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coming across. so I’m gonna preview them and let’s see how
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preview them and let’s see how it looks here. No, I can’t I’ll
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it looks here. No, I can’t I’ll lose my blue screen screen. I
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lose my blue screen screen. I anyways what’s gonna happen
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anyways what’s gonna happen when we’re doing this is that
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when we’re doing this is that the image is gonna be below the
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the image is gonna be below the picture. So we’re gonna drag
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picture. So we’re gonna drag this image above so on the side
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this image above so on the side when you on any text box or you
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when you on any text box or you can delete this one you could
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can delete this one you could duplicate it or you can move it
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duplicate it or you can move it and so we just moved our
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and so we just moved our picture up here and that we’re
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picture up here and that we’re gonna welcome so to create this
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gonna welcome so to create this welcome message again. We’re
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welcome message again. We’re gonna cut it in a friendly
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gonna cut it in a friendly charms high, you wanna the buns
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charms high, you wanna the buns here put your first name and
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here put your first name and then you know just you can put
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then you know just you can put your business name you don’t
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your business name you don’t even have to cuz they were so I
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even have to cuz they were so I think right now. I’m not gonna
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think right now. I’m not gonna include our business name
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include our business name again, but what you could you
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again, but what you could you could do kind of emphasize
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could do kind of emphasize again who you are professional
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again who you are professional and cares our passion, your
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and cares our passion, your tagline or whatever um the. You
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tagline or whatever um the. You can you can use up to 595 words
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can you can use up to 595 words here, but you don’t wanna do
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here, but you don’t wanna do that This. you know this is a
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that This. you know this is a chat. It’s a conversation. You
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chat. It’s a conversation. You know, it’s not like your
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know, it’s not like your website where you wanna
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website where you wanna overload people when they’re in
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overload people when they’re in your messenger. It’s not like
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your messenger. It’s not like your email. You wanna be brief
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your email. You wanna be brief to the point in conversation
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to the point in conversation mode. Um you know you don’t
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mode. Um you know you don’t wanna talk in a real um
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wanna talk in a real um excessively business
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excessively business professional way you wanna talk
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professional way you wanna talk like you would like you’re
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like you would like you’re talking to someone um so put
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talking to someone um so put professional lawn care is our
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professional lawn care is our passion um. And then you can
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passion um. And then you can maybe maybe you wanna put like
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maybe maybe you wanna put like how can I help you up? So,
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how can I help you up? So, let’s say you wanna just put
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let’s say you wanna just put that so you would just add on
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that so you would just add on the word here you want.
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Now again um I leave space in
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Now again um I leave space in here because a couple of things
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here because a couple of things it’s conversational, but you
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it’s conversational, but you also want to move their eye
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also want to move their eye through the conversation by
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through the conversation by leaving white space. It helps
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leaving white space. It helps move them through the
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move them through the conversation. um so I’m gonna
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conversation. um so I’m gonna delete these three so I can
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delete these three so I can show you how we create them
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show you how we create them all. so let’s say we’re gonna
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all. so let’s say we’re gonna do these three steps so first
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do these three steps so first we’re gonna add in get a quote
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we’re gonna add in get a quote so you’ll click on add a button
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so you’ll click on add a button over here then you’re gonna
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over here then you’re gonna type in the words under Bretton
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type in the words under Bretton title. So get a quote couple
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title. So get a quote couple things to note. Is this is how
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things to note. Is this is how many letters that you have and
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many letters that you have and also you could add emoji if you
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also you could add emoji if you wanted so, let’s say click in
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wanted so, let’s say click in the front here and you wanna
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the front here and you wanna add an emoji. And sometimes
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add an emoji. And sometimes emojis can help for them to
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emojis can help for them to take the steps that you want
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take the steps that you want them to take more than others
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them to take more than others and then we’re gonna click send
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and then we’re gonna click send message So we’ll click send
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message So we’ll click send message And then, let’s say we
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message And then, let’s say we want to answer questions if you
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want to answer questions if you have any questions and again,
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have any questions and again, we’re gonna do a follow-up
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we’re gonna do a follow-up message and then let’s see we
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message and then let’s see we want to. Allow them just to
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want to. Allow them just to call so call us and then we’re
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call so call us and then we’re gonna click a different button.
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gonna click a different button. We’re gonna click the call
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We’re gonna click the call phone number and what happens
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phone number and what happens is when they click this it’ll
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is when they click this it’ll directly call your business so
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directly call your business so it’s really nice so you put
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it’s really nice so you put your business number in here
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your business number in here done.
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Okay, now, this is what I
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Okay, now, this is what I already created, but we’re
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already created, but we’re gonna recreate it. So how do we
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gonna recreate it. So how do we create this message right here?
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create this message right here? so we’re gonna click on the
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so we’re gonna click on the next text box and make sure
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next text box and make sure that you’re going to the right
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that you’re going to the right one. So we’re doing get a quote
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one. So we’re doing get a quote now. this is where you’re gonna
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now. this is where you’re gonna wanna use if you did text in
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wanna use if you did text in this text box, it won’t you
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this text box, it won’t you won’t have the ability to do a
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won’t have the ability to do a follow-up message so we wanna
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follow-up message so we wanna use user input I’m gonna delete
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use user input I’m gonna delete this box again, so we’re gonna
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this box again, so we’re gonna come over to the side here
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come over to the side here there’s three options delete
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there’s three options delete that and now we’re just gonna
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that and now we’re just gonna say great cuz this. On a So
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say great cuz this. On a So please.
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So let us know what services
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So let us know what services you would like your address. In
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you would like your address. In your email, you could save on
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your email, you could save on over here too so when they text
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over here too so when they text this message in then you um
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this message in then you um wanna get notified that they
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wanna get notified that they wrote in their right to them.
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wrote in their right to them. You’re gonna under well you
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You’re gonna under well you clicked in this box to see you
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clicked in this box to see you right here on the right.
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right here on the right. there’s these options. So then
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there’s these options. So then you’re gonna click
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you’re gonna click notifications. And her actions
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notifications. And her actions I mean, and then we’ll show you
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I mean, and then we’ll show you how to follow up with that in a
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how to follow up with that in a minute and then once they leave
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minute and then once they leave that message you want to follow
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that message you want to follow up. So then you’re gonna click
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up. So then you’re gonna click the text box here and be like
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the text box here and be like awesome.
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And touch.
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Okay. So what do we have here
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Okay. So what do we have here you use the user input box up
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you use the user input box up here and you ask the
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here and you ask the information you want to capture
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information you want to capture we when we were clicked on this
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we when we were clicked on this box, we added the action, which
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box, we added the action, which we’re gonna do in a minute and
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we’re gonna do in a minute and then we followed up. When they
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then we followed up. When they tell us what they wanted, then
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tell us what they wanted, then we confirmed that we got them
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we confirmed that we got them like we don’t have a follow-up
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like we don’t have a follow-up message. What’s gonna happen?
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message. What’s gonna happen? is they’re gonna tell you what
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is they’re gonna tell you what they want and then if you’re
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they want and then if you’re not by your phone, you don’t
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not by your phone, you don’t get the notification nothing’s
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get the notification nothing’s gonna happen so that’s really
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gonna happen so that’s really gonna feel um like like you’re
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gonna feel um like like you’re not really there right like
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not really there right like they’re talking to nobody and
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they’re talking to nobody and so if you imagine they’re in
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so if you imagine they’re in the store and somebody, says
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the store and somebody, says something and there’s no
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something and there’s no response that would that would
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response that would that would be. Okay. So I’m just so you
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be. Okay. So I’m just so you know you can like move this
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know you can like move this around drag em for easy
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around drag em for easy visuals. And then so we have
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visuals. And then so we have this action box still so we we
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this action box still so we we wanna make our notified when
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wanna make our notified when somebody wants to quote so
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somebody wants to quote so you’re gonna click on the
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you’re gonna click on the action box and you’re gonna do
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action box and you’re gonna do two things I would mark the
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two things I would mark the conversation is open You take
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conversation is open You take another action to notify the
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another action to notify the admin so you get notified that
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admin so you get notified that they wanna get a quote right
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they wanna get a quote right now we need our questions so
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now we need our questions so they said they wanted to get a
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they said they wanted to get a question. so you click on this
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question. so you click on this box here again. We need a user
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box here again. We need a user input so you can get notified
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input so you can get notified in the follow-up message you on
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in the follow-up message you on the bottom down here you click
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the bottom down here you click user input drag that up to the
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user input drag that up to the top and I’m like um.
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Okay, So we’re just gonna ask
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Okay, So we’re just gonna ask them. What can we answer for
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them. What can we answer for you and then again we’re gonna
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you and then again we’re gonna click perform action cuz we
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click perform action cuz we want you to get notified but
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want you to get notified but first we’re gonna say thanks.
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Get I say, thanks, we’ll get
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Get I say, thanks, we’ll get back to you Asap so they said
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back to you Asap so they said they have. they told you what
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they have. they told you what their questions were and then
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their questions were and then we’re gonna get you heavy get
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we’re gonna get you heavy get notified and then we’re gonna
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notified and then we’re gonna respond back in the bot. Thanks
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respond back in the bot. Thanks we’ll get back to you. Asap
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we’ll get back to you. Asap then come up here again. We’re
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then come up here again. We’re gonna mix it up because you
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gonna mix it up because you look up here. They’re getting
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look up here. They’re getting notified if you do get a quote,
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notified if you do get a quote, but we also know if they click
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but we also know if they click questions. We wanna make sure
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questions. We wanna make sure you get notified and it’s not
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you get notified and it’s not in that flow. so we have to add
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in that flow. so we have to add that in here so click on
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that in here so click on actions. We’re gonna mark the
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actions. We’re gonna mark the conversations open and we’re
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conversations open and we’re going to notify admins now next
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going to notify admins now next up here is to make sure you
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up here is to make sure you publish if it’s not published,
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publish if it’s not published, they’re not gonna be able to
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they’re not gonna be able to see that message. The other
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see that message. The other thing to do is click preview
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thing to do is click preview and that will show up in your
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and that will show up in your messenger and then you can edit
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messenger and then you can edit it um I can’t do it while I’m
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it um I can’t do it while I’m on live here but you can kinda
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on live here but you can kinda see that I’m previewing the
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see that I’m previewing the message right there. Alright.
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message right there. Alright. And so that’s kinda that’s how
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And so that’s kinda that’s how you get yours. So we just
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you get yours. So we just worked on the second piece.
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worked on the second piece. That’s how. That’s how you up
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That’s how. That’s how you up there you go. That’s how you
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there you go. That’s how you set up your welcome message um
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set up your welcome message um if you have any questions or if
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if you have any questions or if you’d like to talk to somebody
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you’d like to talk to somebody on if you really wanna get into
10:53
on if you really wanna get into um, you know the omni-channel
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um, you know the omni-channel marketing and you don’t wanna
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marketing and you don’t wanna really wanna do it yourself. We
10:58
really wanna do it yourself. We have some great options to help
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have some great options to help you and get a quote. We can
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you and get a quote. We can help you set that up. so it’s
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help you set that up. so it’s all automated. so all the
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all automated. so all the information is captured and it
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information is captured and it goes directly to give them a
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goes directly to give them a quote and you can. And how
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quote and you can. And how great um you know if they come
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great um you know if they come in to get a quote and you
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in to get a quote and you actually give them a number
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actually give them a number right there immediately without
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right there immediately without you having to do anything.
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you having to do anything. there’s some oil. that’s like
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there’s some oil. that’s like like they’re gonna go to else
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like they’re gonna go to else uh anyways. That’s how you do
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uh anyways. That’s how you do it. Let us know if you have any
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it. Let us know if you have any questions and feel free to
11:25
questions and feel free to reach out our team if you’d