Video Transcript

00:00
hey mike callahan here it is a little
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past 7 a.m
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in monday morning do you know where your
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employees are well a lot of service
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business owners
00:08
right now are waking up to that grim
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reality um it’s something i can’t shake
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as an entrepreneur i would remember
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on monday morning waking up at 5 30
00:17
uh five in the morning and not being
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able to fall back to sleep
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or sometimes in the middle of the night
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because we were waiting for those text
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messages
00:25
or those phone calls coming in that i’m
00:28
not coming to work today
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my favorite is you wake up at three in
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the morning roll over and your phone is
00:34
bleep
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blinking and you’ve got the text message
00:36
on the monday morning not coming in
00:37
today
00:39
can’t make it party too hard this
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weekend well there’s two or three things
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i’m gonna recommend in your service
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business particularly lawn care and home
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cleaning
00:46
uh but this will work for any service
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business but uh if you’re like a lot of
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service business owners uh myself
00:52
included in the past where you wake up
00:54
monday morning
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and you’ve got a handful of no-call
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no-show employees so whether they text
00:58
messaging you can’t get back to them
00:59
they’ve left you a voicemail or called
01:02
you and they had that curtis and just
01:03
said they’re not coming in or
01:05
my favorite the no call no show employee
01:08
um what do you do as a business owner do
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you get back on the truck and
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try to fill that gap i’m going to
01:13
recommend
01:14
yes you’re probably going to have to do
01:16
that at some point but the biggest
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mistake in my
01:18
i made in my career was jumping back on
01:20
that truck
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immediately so there’s two or three
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things proactively we need to be able to
01:24
do
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and one in the moment so if you haven’t
01:27
gone out and created a processing system
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i’m gonna break it down real quick
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in my service business i had literally
01:34
about half of my team
01:35
literally try to start their own
01:37
business over one weekend
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so it was a no-call no-show they
01:40
literally staged a mutiny and tried to
01:42
take some of my accounts
01:44
and the biggest mistake i made when i
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walked into my shop and i had 12 to 15
01:47
employees
01:48
literally gone is i jumped into the
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trenches
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and tried to fill the gap of 13 guys now
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obviously that doesn’t work that’s like
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oh i don’t know about 23 yards of
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crusher runner stone here
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and using your kids toy shovel to move
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it probably not the best use of your
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time and that’s literally what i did in
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my business i jumped in the trenches
02:07
and somehow magically tried to fill the
02:09
gap of 12 to 13 guys and girls missing
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that’s literally like me grabbing the
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shovel here and trying to move
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23 yards of stone this morning it’s not
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gonna happen what you need is
02:18
a machine or a system um probably need a
02:21
skid steer because you’re not going to
02:23
go too far but that’s literally what
02:24
happened
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i ran myself into the ground until i
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realized let’s pump the brakes
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and let’s get a process in place
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so if you’re if it’s monday morning
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right now and you’re missing a couple
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guys and girls on your team
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what i’m gonna recommend is take a deep
02:37
breath grab a cup of coffee or tea
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whatever your choice is
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and spend 10 to 15 minutes before you
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jump back in those trenches because i
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know
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most of us are going to do that to fill
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the gap go out and place a help wanted
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ad
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on facebook and indeed and
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also create a quick referral program on
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your facebook
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profile for friends and family call it
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250 if the person
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gets a job and sticks around for the
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first probationary period of 90 days
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whatever that looks like but
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before you go out and start moving this
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pile of snow with or pile a stone
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with your kid’s shovel which is not
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going to work and it’s going to destroy
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you physically mentally
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go out and post those ads and now that
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we’ve started that first
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cadence of doing that that help wanted
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ad we need to go out
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and recruit for all the positions in
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your company
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every day throughout the whole entire
03:27
season whether we need them or not
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what that’s going to do is create
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accountability within your team and help
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you stack that virtual bench something
03:33
johnny patosnick of the lawn care
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million and i
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have been talking about um at regional
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events and a lot of these videos
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but that was the key to success when
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jonathan preached the virtual bench to
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me in my business
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once i actually listened and started
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building that virtual bench
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i was no longer stuck here moving stone
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with a kid’s shovel
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i had a processing system to go out and
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take care of it
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so you want to go out and it basically
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interview for every position the company
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including your own because if you get
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hit by a bus
04:00
or you blow out a knee um you may need
04:02
somebody to replace you and if you start
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looking for the person you need
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when you need them it’s too late so we
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need to go out
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and proactively start looking for these
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people so if it’s monday morning you’re
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missing a few guys and girls on your
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team
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before you jump into the trenches and
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start fighting fires post those job ads
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and then don’t
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stop whether it’s a free ad or a paid ad
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put in your budget paid ads are going to
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help and convert a lot better and put a
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processing system to interview
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for each and every position at least
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once a week in your business you may say
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mike i have no time to do that because
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i’m still in a truck
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that’s okay block out 15 to 20 minutes a
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week
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or a day during your lunch period and
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go out and literally have a facebook
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conversation over messenger or zoom
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there’s a lot of free apps to do that
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um and that’s how we do it so
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that is the way to do it and uh scott’s
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talking about doing background checks as
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well yes we need to qualify these people
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so it’s not that we’re just interviewing
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we’re qualifying and then ranking the
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top
04:59
a b and c candidate so you have a
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glorified labor pool or hiring checklist
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so when your no-call notion employee
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doesn’t show up at all or text messages
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you at five or six in the morning and it
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kills you you can’t get back to sleep or
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just throws your day into a tizzy
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what you need to do then is be able to
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go into that virtual
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labor pool you’ve created and start
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working it but i have a feeling at least
05:20
in my business that happened
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is once i started talking to my
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employees about
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how we’re going out recruiting every
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every week for all the positions and
05:28
occasionally mentioning like hey i’m
05:29
booked up with interviews today
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people would start looking around and
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going wait a minute we’re fully staffed
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what’s he doing
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so when that no-call notion employee
05:36
shows up and you’ve got the one guy or
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girl that did show up on that crew so
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you’re running a two-man
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show on each crew and it’s down to a
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single person that’s usually when
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as an entrepreneur business owner we get
05:46
blackmailed um and even if it’s a really
05:48
good employee that’s when you’ve put
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that employee in a point of power
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where they can push you into a situation
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say well you know what if i’m
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working by myself today i need a dollar
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two dollar hour raise moving forward or
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i’m not working today
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and as a business owner you’re probably
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going to just
06:04
get into that because you need that body
06:05
right now but when you constantly
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recruit and build that virtual bench
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it’s no longer the case that person may
06:10
get to friday but i’m going back to my
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virtual labor pool that’s qualified
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and i’m going to hire and replace that
06:16
person so
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if you want to gain the power back in
06:19
your business especially in this tight
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labor pool
06:22
craziness with kovid different checks
06:24
going out for compensation for
06:26
basically extending uh unemployment we
06:29
need to go out and start
06:30
recruiting and interviewing each and
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every week in the business for all the
06:33
positions and
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if you are in the position as most of us
06:36
this morning with no caller no show
06:38
employee
06:39
um we need to go out right now pump the
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brakes
06:42
put the ad out and start your weekly
06:44
cadence now because otherwise
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if you just jump back on that truck
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that’s literally like moving 23 yards of
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stone here
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with your kid’s shovel not going to
06:51
happen it’s going to worry out and kill
06:53
you
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so the time you spend this morning to
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put those ads out proactively
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is going to be a big payoff in the
06:58
future and it’s like coming in
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with a skid steer moving this in a few
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hours versus well probably a couple
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months with this thing
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um so any comments questions drop below
07:06
callahan’s corner you ask questions
07:08
we answer them live right here on
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facebook but i thought this was
07:12
very very very applicable um i saw a
07:14
post this morning gentlemen woke up at
07:16
three in the morning and had that text
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message and uh couldn’t fall back to
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sleep and
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we’ve all been there and if you haven’t
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been there if you’re a solar
07:22
entrepreneur you’re gonna be there
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um so put the process in place now um
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and avoid the pain and heartache that a
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lot of us have had through the years
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with these no-call notional employees
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and it’s not getting better it’s only
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getting worse so
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i want to say what’s up to timothy scott
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benjamin and scott fuhrman as well so
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we’ll see you guys and girls later
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callahan’s corner you ask questions we
07:40
answer them live right here on facebook
07:41
see you later