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hey callahan here wanted to make a quick
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video on callahan’s corner where you ask
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the questions and we answer them live
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right here on facebook so uh one of the
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questions submitted was around
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waiting list jobs and why or why
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shouldn’t you use waiting list jobs so
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waiting list jobs are
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i think very important in your service
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business so that’s something we’ve used
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in my service business for at least the
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last 9 or 10 years
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and a waiting list job is basically the
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ability to route a one-time
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job or a reoccurring job
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um off a waiting list just as it
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basically talks about so
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a waiting list job an example would be
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say like a one-time
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home cleaning or a one-time
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maybe shrub pruning job now
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those are able to be put on a list or
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even get into the fall season aeration
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over seeding
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or a fall cleanup so these are jobs that
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are going to happen once but they don’t
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need to be done on an exact day so for
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instance our fall cleanup needs to be
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done sometime between
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october 30th and december 1st so it
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gives us the ability to route
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jobs geographically of the same type to
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minimize our non-billable drive time and
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do jobs together
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so once again going in and a waiting
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list job can be done in the lawn care
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industry or home cleaning industry so an
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example of a one-time job
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would be either a post-construction
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clean or maybe a fall cleanup in lawn
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care
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but this is a job that happens only once
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and it doesn’t have to be done on a
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particular day so it needs to be done
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either sometime this week or the next
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month
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whenever that is and it allows you to
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group those jobs geographically
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and optimize your routes for the best
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ability um for route optimization in
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that non-billable drive time
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in addition if you are doing
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fertilization weed control and you have
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call backs
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or even if you’re doing a cleaning
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company and you’re doing post
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construction you have
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a call for a quality issue it allows you
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to route the callback
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in within other uh areas you’re already
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in so if we’re going to the west side of
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town we have a callback out there it
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allows you to route
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that job within that geographic area
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you’re in so you’re not bouncing and
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bebop and all the way across town and
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and wasting that time now the second
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part of a waiting list job is where it
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really becomes beneficial so this is
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going to apply
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predominantly to the lawn care industry
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but there are some interesting home
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cleaning where this may work as well
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i’m going to give you a quick lawn care
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example first so
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uh the main example is going to be a
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fertilization we control
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package so really what happens there is
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that’s a series of one-time jobs
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that need to be done in a certain time
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range so maybe uh the first to thirty
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the first and the thirtieth april is a
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pre-emergent and the uh first of may to
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the end of may
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is a post-emergent weed control so on
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and so forth so what it allows you to do
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is set up parameters of start and stop
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times throughout the year for those
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services
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and route them geographically and tuck
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in any callbacks that may happen so this
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is going to create route optimization
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and flexibility around weather delays
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now the next area that we would
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recommend outside of fertilization we
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control is
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uh packaged jobs such as maybe we’re
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going to improving shrubs two three
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times a year
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we can set start and end times for those
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shrub pruning jobs and go out and once
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again route them geographically and
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optimize that drive time
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and my favorite um is going out and
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doing
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say shrub pruning those are great
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because those are several times a year
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but in addition going into the fall
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season where we’re at
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a package job is going to apply really
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nicely to a fall cleanup if you do
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multiple visits
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so the first visit happens um you know
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maybe between november 1st and november
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30th and then
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december 1st and say january 1st to the
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second round depending on where you’re
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at
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in the country so another great example
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too is if you’re getting the holiday
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season
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for holiday lights a package job is
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perfect for this
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because we set a package job of setup
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uh you know basically from october 1st
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or the end of october up through the
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right before christmas and then say
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january 1st to january 31st
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that is the second part of time that
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those lights need to be taken down so we
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can do is create
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two one-time jobs that are inside that
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package and then optimize for drive time
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and crew utilization so quick recap if
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you’re just
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joining us waiting list jobs and why
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they are instrumental for your
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service business is we can take a
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one-time job
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such as a a spring cleanup
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or an individual shrub trimming job and
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be able to bulk those in if we need to
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get them done
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inside a month period or a week period
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and optimize them pull them off the
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waiting list and
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route them and create that optimized
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route to minimize that non-billable
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drive time
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second thing is if we have multiple
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packages such as fertilization and we
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control
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we can go out and do all five or six
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rounds but set them up as
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waiting list jobs through a package in a
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product such as service autopilot so it
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allows us to route and optimize
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based on the start and end of each
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package and the cool thing with those
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jobs and inside of packages you can put
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minimum days in between so
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in upstate new york a lot our season’s
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very condensed so a lot of times our
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rounds would run right up next to each
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other so one would end in april
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30th and the next one would start may
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1st so it gives us minimum days in
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between so we’re not putting that
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post-immersion
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chemical on the lawn back to back maybe
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say 10 to 15 days in between so if it’s
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within the
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minimum days in between if first round
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ended
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end of april and started the beginning
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of may the software is smart enough to
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tell you say hey
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you shouldn’t route this and it won’t
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even show it to you until those minimum
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days between
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applications happen so another huge
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benefit to save you from burning a lawn
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out
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and then if you get into the fall season
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right now this is huge for multiple
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trips
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especially on your commercial properties
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you can create waiting list jobs
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created from a package of the first
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round of fall cleanups the second round
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of fall cleanups or
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the other example i gave you is holiday
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lights so the first
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waiting list job inside of a package is
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the setup
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and then the second one is the take down
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but the idea is you set
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a start a stop time that’s ideal and if
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it goes past the end desired date
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it shows up red on your dispatch board
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or your waiting list
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so you can see what are the ones that
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have gone past the threshold of ideal
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and that that
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would notify your team to basically um
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x you know basically bring those right
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up the top because they’re red in their
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past due so
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waiting list jobs i think are essential
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in
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um many software platforms i know the
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one that we use to service autopilot
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uh not sure if they’re available on
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other job uh crms customer relationship
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management software’s but
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highly look we recommend looking at
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waiting list jobs and how they fit in
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to your service business to minimize
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non-billable drive time optimize your
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mobilization
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and um if you have any callbacks you can
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work those callbacks in
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when you’re already in that area so
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comments or questions drop below
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callahan’s corner
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you ask the questions we answer them
06:43
live right here on facebook want to say
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what’s up to laura
06:45
and scott furman as well watching on the
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live um
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callahan’s corner here but if you have
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any questions either live or on the
06:52
recorded version
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let me know and we come back at you
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daily pretty much
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answering your questions how to better
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run your service business whether it’s
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lawn care home cleaning or
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as i hate to say the four letter word
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coming up right now snow removal it is
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coming
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um and those are on demand jobs for snow
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removal we’ll be making some videos
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about that
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in the near future um and how to
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actually go out and renew
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your snow removal automatically and how
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to go out and get
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automatic renewals on your lawn care and
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fertilization companies if you have to
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get renewal contracts
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in the fall season here before people go
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out and shop you
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um for the next year coming up so
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comments questions right below
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callahan’s corner
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you ask the questions we bring them here
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with the answers live on facebook