SimpleGrowth

Videos

SimpleGrowth Chat FAQ’s Set Up Facebook Page

Video Transcript

02:09
that page.
01:58
page here. we’re gonna go to the inbox. Alright. do I need
02:39
had set up earlier to be on so make sure that’s off. so those
02:28
here. And you wanna make sure it’s off because again we’re
02:42
are the three or four things that you need to do to get your
02:23
Taking a minute. You wanna go on your automated responses
01:54
our messages? So then we’ll go back to the um front of the
02:34
your simple. simple growth is gonna hop in and take care of
01:51
and then the last thing we wanna do is we wanna go into
02:44
Facebook page set up because then what happens is when you
02:15
And you wanna go to your inbox here. And
01:42
you’re gonna come down here. You’ll make sure that many
01:28
then we’re gonna go over to advanced messaging. And you’re
01:44
chats there and then this should automatically um set up
00:57
up then, but then the man the thing that we built in into
02:05
to say make sure you save okay Save And then let’s go back to
02:36
that. so we don’t want some automated responses that you
01:36
and you’re gonna turn this to partially automated and then
01:34
gonna wanna go over and you’re gonna go to general settings
01:24
that’s gonna happen in your chatbot. So don’t do that. and
01:07
click on the words you erase to put a space safe and let’s make
01:20
it you. Set up automated responses off because again
01:04
there So you go settings. turn it on and you come down and you
02:48
go to your page, you tap out to automatically pop up and then
01:00
your girl chat will take effect so that’s what you wanna do
00:45
You wanna turn that on and then what you wanna do is click
00:48
change.
00:51
And you just wanna come down here and you wanna get rid of
00:13
business page and you’re gonna click on settings You can do
00:00
So let’s talk about what your Facebook setting should be so
01:14
sure that happen. Yup. so there it is perfect your link. um if
00:54
all that and put a space. What happens is you tap out will pop
00:41
We want this where it says, start a messaging conversation.
00:06
through a few steps that you should do uh to make sure
00:18
myself.
00:30
And we need to make a few settings and each so first
00:35
click on messaging and
00:12
things like that. Alright. So you’re gonna go to your
00:02
your simple girl chat works the best um and it’s gonna walk you
00:09
everything is gonna run smooth that your butt pops up and
02:51
the automations we have set up will take place for you.

Managing Your Inbox w/ SimpleGrowth Chat

Video Transcript

00:00
hi guys okay another thing that we can
00:01
do in our simple growth chat
00:03
is you can manage your inbox and the
00:05
great thing about managing your inbox we
00:07
have
00:07
multiple places that you can do it but
00:09
you can do it on mobile so well too
00:11
um and so you’re not you know what
00:13
because the importance of communication
00:15
right like time is of the essence when
00:16
somebody’s communicating with you
00:18
and you have a lot higher opportunity to
00:20
either make a customer happy or
00:22
convert a lead if you can respond
00:24
quickly so with our simple growth chat
00:26
you can respond to your inbox in
00:28
multiple places
00:29
so first i’m going to show you how you
00:31
use simple growth chat on your website
00:34
um so like right here on our simple
00:37
growth chat we have over here our live
00:38
chat
00:39
and if you come in here so you’re we’ll
00:41
say you’re working at your desk
00:42
and you get notified that a chat comes
00:44
in you can respond
00:46
like right here like hey jennifer
00:49
however let’s see do you want to add a
00:52
service to
00:58
all right so what we’re doing right here
01:00
is engaging right from simple growth
01:03
chat inbox right to your customer
01:05
they’re going to get notified so pretend
01:06
i’m your customer
01:08
and i go to my inbox
01:12
uh where’s my inbox one sec
01:17
go to my inbox i’m gonna have a message
01:19
from you so that’s the first way
01:21
you know you can communicate right from
01:23
the simple growth chat on your computer
01:27
like here’s my notification and if i
01:29
message back
01:30
uh sure let’s
01:34
add bert
01:38
again you go back to our live chat
01:39
you’re communicating right from your
01:41
inbox on your computer
01:43
now but the great thing that we really
01:44
like about our simple growth chat is
01:46
because it’s about efficiency
01:47
timely communications um and so you can
01:51
do it on your mobile
01:52
so i just wanted to show you what that
01:53
looked like on your mobile
01:55
so let’s say somebody messaged you on
01:57
mobile
01:59
and let me start this
02:04
i’ve got my thing layered up here i
02:05
can’t get in okay
02:07
try this again there we go
02:11
all right let’s try it again so on your
02:13
mobile with a simple growth chat
02:15
somebody comes in see how you got a
02:17
notification right there she’s like oh i
02:18
need to get on that
02:20
so then you go into your um your life
02:23
your um
02:24
simple growth chat and you respond and
02:27
hey jennifer it’s next friday and then
02:30
again i i can your customer can be
02:33
responding from their phone
02:34
their computer but it doesn’t matter
02:36
where they are you can
02:38
engage them right for mobile and just to
02:40
show you these are all going in your
02:42
your facebook inbox too so our simple
02:45
growth chat is tied in so your
02:47
communication is always in one place
02:48
like if you’re using simple growth chat
02:50
it’s not gonna not show up in your
02:52
facebook inbox so it all gets confusing
02:55
so just to summarize how our facebook or
02:58
how our simple growth
02:59
um um you can engage from your computer
03:04
and you just go right into our chat live
03:06
chat right here
03:07
and it goes to wherever that person is
03:10
and you’ll see you’ll get
03:11
i’m getting notified of my computer you
03:14
can also go
03:15
into your mobile and use our simple
03:17
growth chat there
03:18
and engage with people and it shows up
03:20
not only in your
03:21
simple growth chat but it’ll also show
03:23
up in your facebook inbox so
03:25
we really have everything coordinated
03:26
into one place

Service Autopilot V3 Ticket & WorkFlow Training

Video Transcript

00:00
Welcome Mike Kelly and I’m assuming if you’re on this page
00:03
and watching this video well, you’re a service Autopilot user
00:08
and you’re interested in the new ticket functionality, which
00:11
used to be to do so as a long-time user of service
00:14
Autopilot uh almost 9 years now uh my seven-figure business was
00:19
built heavily around the feature and function of to do
00:22
accountability um in creating things and routing things and a
00:25
whole bunch of other stuff. So what I wanna do is propose that
00:30
you click the button below and sign up for the free web. That
00:34
I am doing this Thursday at 3 PM eastern. Now if you can’t
00:39
make it by signing up, I will send you the replay and I may
00:43
do another live version cuz I think this is really one of the
00:46
most important updates that you need to learn about in twenty
00:49
inside service Autopilot, so a lot of people are really
00:53
excited about it. Some people are frustrated and some people
00:56
are kind of in the middle with tickets. so what I’m gonna do
00:59
is demystify the new tickets is we give you a optimized
01:03
workflow so very similar to the other things that we do with
01:05
simple. We don’t just teach you features and functions we’re
01:09
gonna. Teach you how to use the system and streamline and in
01:11
between lead intake and tickets, we’re gonna show you
01:15
how to eliminate seven to eight steps minimal in addition,
01:20
creating calendar vents or basically uh tickets that
01:24
happen on your dispatch boards. They’re dispatch they’re done
01:27
and then they’re closed out. Um you can optimize those uh we’re
01:30
gonna show you how to do that all in one easy step without
01:33
ever going into the ticket system. So this is a big one.
01:37
This is one you don’t wanna miss if you’re a service,
01:39
Autopilot user or looking at service autopilot and wanna
01:43
know uh. What he’s talking around tickets, I’m gonna break
01:47
it down as we always do with simple growth as a certified
01:49
adviser, demystify it at no cost train you how to do it and
01:55
show you how to basically work one screen completely optimize
02:00
and eliminate at least two times a double entry. You may
02:03
be doing right now. So I’m looking forward to seeing you
02:06
on the free webinar this Thursday at 3 PM eastern. If
02:09
you can’t make it register, I’m gonna get you a replays that
02:13
you can replay with your team and train them as well. So
02:15
click the button below. I’m the. Forward to seeing you this
02:18
Thursday at 3 PM eastern on the simple growth optimized
02:21
workflow for tickets in vthree.

SimpleGrowth Chat Auto Notifications

Video Transcript

00:00
simple growth chat we want you to be
00:02
able to control your notifications
00:04
and get them easily on your mobile too
00:06
because a lot of times you’re not
00:07
working in the office but you want to
00:09
notify if you have a lead or a customer
00:11
concern
00:12
so with our chat you can easily get the
00:15
notifications and get notified of
00:16
conversations you should get picked up
00:18
on
00:19
but you can also control the
00:20
conversations you don’t want to get
00:21
notified
00:22
if somebody’s just in your chat and they
00:24
don’t need a human to hop in
00:26
you won’t get notified secondly or
00:29
thirdly we want to be able to turn off
00:30
your notifications
00:31
even if it’s a conversation you might
00:33
want to get picked up pick up on
00:35
but you’re out dinner with your family
00:36
you’re on vacation you don’t want to be
00:38
notified and
00:39
keep just being disrupted so we allow
00:41
you a lot of control
00:43
uh when your notifications are received
00:45
too let’s check it out
00:48
all right so let’s see an example of how
00:50
this works so let’s say a client is
00:52
sending you a message
00:53
i’m just gonna put notification here
00:56
they’ll send you a message
00:59
and then you see right across the top it
01:00
pops up here now the great thing is you
01:03
can go right into your
01:05
um simple girls chat and then you can
01:08
have a conversation with them
01:12
so here’s the notification or here’s a
01:14
message we got for them
01:16
let’s see awesome
01:23
and then we can send that message right
01:24
back to them and see you’re also even
01:26
getting messages from messenger too so
01:28
you’re
01:29
um i you can turn off the message from
01:31
messenger you can turn off the message
01:33
from simple girls chat they’re really
01:35
the key is like we said like you’re out
01:37
you know on the weekend or at a
01:39
restaurant you want to be able to
01:40
control like
01:41
you know yes i want to be able to answer
01:43
all my messages right now because i want
01:45
to convert you know quickest quiet
01:47
conversation or i want i’m doing these
01:49
automation so i can have a life so you
01:51
can turn it off so how are we going to
01:52
turn
01:53
off our notifications if in our simple
01:56
growth chat at the top you’ll see
01:57
there’s these three dots
01:59
and you go to settings notifications
02:02
and you can turn them off at any time so
02:05
now you’re not going to get notified
02:07
when a message comes in right away
02:12
i’ll show you
02:16
see no no notification came up not this
02:20
one
02:20
no notification came in um regarding
02:23
the message in your messenger but so
02:25
it’s real simple you have all the
02:27
control
02:28
so you can get the messages when you
02:29
want to be notified so you can have
02:31
those quick conversations but
02:32
you also want to enjoy your family time
02:35
enjoy your time off you can turn them
02:37
off
02:38
um and so that’s how the kind of the
02:40
simple growth live chat works
02:43
uh as far as notifications we want you
02:45
to be able to
02:46
not only be able to answer at the time
02:49
you want but also
02:50
then to turn it off when you want it’s a
02:52
really
02:53
um personalized notification system so
02:56
you can
02:57
do it when you want it when you need it
02:59
and but turn it off then too

Chatbot WebChat Training

Video Transcript

00:00
okay simple growth chat another thing
00:02
that you can do with our simple growth
00:03
chat
00:04
is use your web chat for lead gen so
00:07
the way our chat looks when it’s on your
00:09
website it will pop
00:10
up and it’s going to give people two
00:13
important options the first option is if
00:14
they want to
00:15
go into messenger and continue um and
00:18
the value in that is that
00:20
for them is that you know who they are
00:22
already so they don’t give you that
00:23
information
00:24
like their name and their email like
00:26
automatically populates
00:28
the other thing is if they come into
00:29
messenger then we can
00:31
um start up some other new channel
00:34
marketing but a lot of people don’t want
00:36
to give you your information right on
00:38
messenger they want to kind of come as a
00:40
guest
00:40
and so i think this is such a valuable
00:42
feature of our um
00:44
chat is that people can come in as a
00:45
guest because there’s no hindrance
00:48
like and i think a lot of times what
00:49
we’re seeing with people is
00:51
they come into the chat they get an
00:52
estimate and then they’ll give their
00:54
email and their phone number so even if
00:55
they don’t take the quote right then
00:57
they’re in your marketing funnel that
00:59
you can follow up with them
01:00
so let’s see what it looks like let’s
01:02
try it as um
01:03
a messenger first and
01:07
so i’ll pop up and we’re gonna try the
01:10
demos
01:13
okay so it’s in the chat and we’re gonna
01:15
ask these key pieces of information
01:17
email phone number um address zip so we
01:20
can get their quote
01:21
so we’ll put in an address here
01:27
and then we’ll add our zip code again
01:29
now this is showing up in our messenger
01:31
too because this person have opt-in as a
01:32
messenger
01:36
and then we’ll get i might
01:39
like this is where the value for the
01:40
person is if they came in through
01:41
messenger your
01:42
em your um email is gonna
01:46
and your phone number so there’s our
01:48
phone number auto populating
01:52
in our email so think about in messenger
01:55
we know what kind of service they’re
01:56
looking for we have all the key pieces
01:58
of information to put them into our
01:59
system
02:00
but now we’re going to also provide them
02:01
with a quote automatically pulled
02:05
and we give them a quote and then we can
02:07
ask them if they want to sign up or if
02:08
they have questions
02:09
either way you’re going to get notified
02:11
now let’s look at it
02:12
if they came in as a okay so to get a
02:16
club as a guest i have to go to one of
02:17
our sites so you come in as a guest
02:20
and the information is going to pull up
02:22
the same way it’s going to ask you
02:24
um get a quote and
02:27
[Music]
02:30
then it’s going to ask let’s do some
02:32
personalization
02:33
we’re going to ask the same see it’s
02:34
asking the same things they’re just not
02:36
getting
02:37
they’re just not getting to their
02:38
facebook messenger but you’re capturing
02:41
all their information
02:42
in our um in our chat
02:45
also though so the information is not
02:47
lost it’s in your chat
02:49
so you can go back on monday if they
02:50
came in on the weekend and gave you your
02:51
information
02:52
pull it from your chat and then um send
02:55
them an email or zip
02:57
or an email or a phone call and so
03:01
as you can see basically i just want to
03:02
show you capture the same information
03:04
oops i put in the wrong zip so you’re
03:05
going to see an example like if it comes
03:07
and we don’t
03:08
pull it from our database um
03:11
over here we’re getting our email i’m
03:12
still in the email got ahead of myself
03:24
[Music]
03:28
and let’s see oh best friend
03:32
anyways as you can see we’re capturing
03:33
all this information and then it’s also
03:35
going into your
03:36
live chat so you can if they’re on your
03:38
website not in messenger you can still
03:40
you could hop in this conversation as
03:42
long as they’re on their website
03:44
on your website and give them
03:45
information so it’s a really powerful
03:47
tool
03:48
they come into your website you caption
03:50
with your chat you can give them
03:51
estimates you can get them questions
03:53
you can capture them in messenger or you
03:55
can capture them as a guest
03:56
which is there’s like barriers to
03:58
hindrance removed for them so it’s a
03:59
really powerful tool

Focus On The Right Things For Business Success & Growth

Video Transcript

00:00
mike calling here again with uh
00:01
callahan’s corner on the road i want to
00:03
talk about
00:04
things that you should be focusing on
00:06
for business
00:07
success uh one of the things i just saw
00:10
on a
00:11
facebook group industry somewhat
00:12
specific to lawn care and home cleaning
00:16
was how many people are able to leave
00:19
their business and go on vacation for a
00:21
few days or up to a week
00:23
and the responses really got me thinking
00:27
um and the resounding response was that
00:32
people were not comfortable leaving
00:34
their business
00:35
and their weekends were their vacation
00:37
if they were even taking the weekends
00:39
off because they’re working seven days a
00:40
week
00:41
um and i would be at fault to say that
00:44
in my business experience
00:45
last 25 years running a lawn care
00:47
company in upstate new york that i had
00:50
not
00:50
run into the same problems but where the
00:54
significant
00:54
change in my business and my life
00:57
happened
00:58
is when i started to focus on the right
01:00
things in business
01:01
and i have a feeling um after reading
01:04
that post that a lot of people in our
01:05
industry
01:07
whether it’s lawn care or home cleaning
01:08
are focusing on the wrong
01:10
things to be on facebook and
01:14
complaining about your lowball
01:15
competition or
01:17
government restrictions around covid we
01:20
should be focusing in my opinion on the
01:22
things that can
01:23
move the needle for 2021 with the most
01:27
impact in my opinion what the things
01:29
that we should be focusing on
01:31
is not bitching and complaining on
01:33
facebook about things we can’t control
01:36
but the things that we can control and
01:38
those are going out and creating a
01:40
budget
01:41
for 2021 and creating
01:45
a financial cadence of knowing how much
01:47
you need to charge per man hour
01:50
and what your cost per hour break even
01:52
is and that way we can go in and
01:53
work backwards and set these goals for
01:55
2021
01:57
and set quarterly goals so we know where
01:59
we’re going and we can track those
02:01
those are things that we can control we
02:03
can’t control what our
02:04
competition is charging um and i would
02:07
tell you 98
02:08
of your competitors don’t have a budget
02:10
and they don’t know what they’re doing
02:12
um but you can control and be different
02:14
and
02:15
set yourself up for success and once you
02:17
have that budget for 2021
02:19
the next thing i’m going to suggest is
02:21
you do is you create a marketing
02:22
plan and right along that budgeting
02:25
cadence we want to go in and set a
02:27
cash flow projection for each month
02:31
and that’s just not enough of how much
02:32
money are we going to spend for each
02:34
marketing source we want to dial in how
02:36
many
02:37
pieces of advertisement or how many
02:39
impressions we’re going out on like
02:40
facebook or google ads
02:43
and how many of those on average will
02:45
request an estimate and based on your
02:47
closing percentage based on that
02:49
ad source how many will close now
02:52
what we’ve done is kind of set ourselves
02:53
up for success we’ve said how many
02:55
people
02:56
are going to get a request an estimate
02:58
how many are going to convert into a
02:59
client
03:00
and what’s that cost per client so we’ve
03:02
set up a budget
03:03
for not only the business by our
03:05
marketing and growth and now
03:07
we got to look at the uh the unfortunate
03:09
thing of business we are going to have
03:11
cancellations now whether it is customer
03:14
dissatisfaction or somebody’s moving
03:17
or maybe someone is cutting back with
03:19
covid because maybe they lost their job
03:21
or lost some hours
03:23
those are other things we can’t control
03:25
but what we can control
03:27
to be back in power is projecting out
03:30
as a percentage or number of each client
03:33
how many are actually going to cancel
03:34
due to those reasons
03:36
and we need to back those numbers back
03:38
into that marketing uh
03:39
budget and plan to let’s say if we want
03:42
to net
03:43
50 new clients in february
03:47
um and we’re on average we’re going to
03:51
lose 10 clients we need to actually have
03:52
a total net gain
03:54
of 60 clients to offset the churn or
03:57
cancellation
03:58
and hit our regular growth so these are
04:01
the things that i’m looking at
04:03
right now as a business owner i’m
04:04
looking at the things i can control and
04:06
i’m having a mind shift
04:07
change um don’t focus on the negative
04:10
things right now in 2020 that you can’t
04:12
control but you can control your budget
04:15
and figure out what your hourly goal
04:16
needs to be per man hour what your break
04:18
even is you can set up a marketing plan
04:20
and figure out what your growth goals
04:22
are and how many clients you need to hit
04:24
that growth goal and how many additional
04:25
clients you need to
04:27
cover your cancellation or churn and i
04:29
would suggest adding a few percent on
04:31
top of your average
04:32
because you have covid and you have some
04:35
unpredictables right now
04:36
in your business and in the ecosystem so
04:38
we’ve got budget we’ve got
04:39
marketing and then the third thing that
04:41
i’m going to control in my business
04:43
is people people are is what is going to
04:46
make your business
04:47
successful this year next year and 10
04:49
years from now
04:50
and with that facebook post where people
04:52
said that they wouldn’t be able to leave
04:53
their business for vacation
04:55
or walk away in my business if you
04:57
hadn’t heard the story i had originally
04:59
built
05:00
my seven figure business around me and i
05:02
was the single point of failure because
05:04
nobody in college or none of the other
05:05
business owners around my area
05:07
told me that there was a different way
05:10
but when you start
05:11
focusing on the things that are going to
05:13
make massive
05:14
changes in your business it’s people and
05:16
systems
05:17
and that’s the third thing i’d suggest
05:19
focusing on because you can control that
05:21
so what you need to do is go out and
05:22
start building that virtual bench and
05:25
looking at the positions that we’re
05:26
going to need in q1 and q2
05:29
of 2021 because if we start looking when
05:32
2021 comes it’s going to be too late
05:34
especially those key management
05:35
positions
05:37
and those integral parts that you need
05:39
to be able to leave your business and go
05:40
on vacation
05:41
and still have four walls around your
05:43
business and roof
05:44
um and have it running properly so you
05:47
don’t want to be on your cell phone 24 7
05:49
if you are laying on the beaches of
05:51
cancun hanging out at martha woodward’s
05:53
qds conference in february
05:55
you want to be able to have that
05:56
business to be able to sustain itself
05:58
for seven to ten days at a minimum
06:00
um if you’re looking at mike michalowicz
06:02
clockwork he suggests being i believe
06:04
your business for
06:04
four weeks um and that’s something i’ve
06:06
had the pleasure to be able to do
06:08
now it’s a process but we want to focus
06:11
on
06:12
positive things that we can control
06:13
don’t get sucked in
06:15
to bitching on facebook or instagram or
06:17
private message boards about the things
06:19
in business right now you can’t
06:20
control because there’s a lot of things
06:22
right now you can’t control but the
06:24
things that you can control
06:25
are going to be your budget and
06:27
financial planning for next year
06:28
your marketing spend and projected new
06:31
sales
06:32
and net new clients you need to overcome
06:35
your projected
06:35
churn or cancellation and that’s gonna
06:37
go um up a little bit so let’s let’s
06:39
forecast that up so now we’ve got a
06:41
financial and marketing plan
06:43
and then the third piece is let’s work
06:45
on your people let’s work on your team
06:47
let’s work on your standard optimizing
06:49
procedures and set it up for success
06:53
and whether those are your three things
06:55
that you focus on
06:56
or they’re a little bit different i’m
06:57
gonna recommend you definitely need to
06:59
focus on the first two
07:00
the budget and the marketing plan for
07:03
growth
07:04
um even if you’re not looking to grow
07:05
you still need to get some net new
07:07
customers to cover the people that are
07:08
going to cancel
07:09
due to things you can’t control so let’s
07:10
not about them let’s go out and
07:12
proactively
07:13
market to replace those people because
07:14
we know they’re going to cancel with
07:16
some covert related issues
07:17
um the thing’s not going away anytime
07:19
soon and a lot of states are starting to
07:21
lock back down again
07:23
and if you’re in the cleaning industry
07:25
there may be some pivoting into
07:27
commercial cleaning or disinfecting
07:29
to offset the loss of maybe some of your
07:31
residential people that are tightening
07:32
up
07:33
in the near future so comments questions
07:35
drop below
07:36
callahan’s corner you ask questions we
07:38
answer live right here on facebook
07:40
focus on the positive things that you
07:41
can do in your business to change
07:44
2021 in the years beyond for positive
07:46
growth
07:47
don’t get wrapped up in the negativity
07:48
and the things that do not matter
07:51
in the long and or the long game we want
07:54
to focus on things that are going to
07:55
have a net result or direct result
07:57
to bottom line profits and growth and a
07:59
better lifestyle with your service
08:01
business so
08:01
we’ll see you again callahan’s corner
08:03
tomorrow submit your questions and i’m
08:05
happy to answer them live
08:07
callahan’s corner you ask questions we
08:08
answer them live or right here on
08:09
facebook
English (auto-generated)

Team Communication w/ SimpleGrowth Chat

Video Transcript

00:03
okay so when we’re in our simple growth
00:05
chat
00:06
so i’m in our simple growth chat and i
00:08
have the message from me
00:10
and there’s a couple things that you can
00:11
do to help your team
00:13
manage these conversations better so the
00:16
first thing you want to do
00:17
is assign the conversation to the right
00:18
person right
00:20
so we’re gonna if you’re in your simple
00:22
growth chat and you click on these three
00:23
buttons
00:25
you click on this button who you want to
00:28
assign it to so it could be unassigned
00:30
so that means we don’t know if it’s a
00:31
customer a client employee
00:33
but if you want to assign it then you’ll
00:35
click on the three buttons below
00:37
assigned to pops up and then you can
00:39
click who you want to sign that
00:41
conversation
00:41
to so then for example if you’re using
00:44
it for
00:45
customers like your customer service
00:47
team can
00:48
uh deal can engage with them if you want
00:51
to do it for your potential leads
00:53
your sales team can engage with them if
00:56
it’s
00:56
for your employees your hr team can
00:59
engage with them
01:00
so you can do all of those different um
01:03
chant you know all those different
01:04
people to collaborate with your team
01:07
the other thing you can do in your
01:08
simple growth chatbot is
01:10
do tags so for example let’s say i
01:13
wanted to add a tag
01:15
that was um let’s say
01:19
let’s say lawnmower client or something
01:21
like that you know because maybe you
01:22
want to know what kind of client they
01:24
were
01:24
on milk client and then we could create
01:27
a new tag and we could just add that tag
01:28
so you can use these tags
01:30
so let’s say a message came in and
01:32
someone on your team was like okay i
01:34
want to answer jennifer what do i know
01:35
about her so you could click on here
01:37
check out the tags okay she’s tagged
01:39
zalanmo client
01:41
and you know let’s say
01:44
let’s say she’s giving us a review and
01:46
she’s giving us a four star review great
01:47
good to know
01:48
and then i can hop in on the
01:49
conversation so
01:51
that really the great thing about the
01:53
simple growth chat is you can
01:55
collaborate with your team and you can
01:57
do it right from your phone
01:58
so you don’t have to be at your computer
01:59
so let’s say you’re
02:02
you know out on the field or you’re at a
02:05
meeting off site and you want to
02:06
collaborate with your team or you want
02:08
someone on your team
02:10
um like an employee to chat check in you
02:12
can go right into your manychat and you
02:14
can engage specifically with people for
02:16
example
02:18
say i want to engage with me i can pull
02:19
it right up and be like hey jennifer
02:22
well actually the nice thing is to like
02:24
if you look between sms
02:26
and facebook so let’s say as you’re like
02:28
people on your team
02:30
that you’re going to mostly engage um
02:32
with sms
02:33
to be like hey jennifer can you
02:38
check out whatever and then i’m going to
02:42
get a text
02:42
and i’ll probably get the thing to pop
02:45
up here right now
02:47
so the nice thing is not only are you
02:50
collaborating with your team
02:51
but you can also do it through facebook
02:54
sms all you know make it so it makes you

Callahan’s Corner: Building Value In Your Business

Video Transcript

00:00
Welcome back to Callahan’s
00:02
Welcome back to Callahan’s corner, where you ask the
00:03
corner, where you ask the questions we answer them live
00:04
questions we answer them live right here on Facebook. So what
00:05
right here on Facebook. So what are the questions submitted
00:07
are the questions submitted this week? Mike I’m going out
00:08
this week? Mike I’m going out and building a business and um
00:11
and building a business and um it was actually young gentleman
00:13
it was actually young gentleman or lady uh we giving away who
00:14
or lady uh we giving away who it was. They wanna know how do
00:16
it was. They wanna know how do I build value in my service
00:18
I build value in my service business so whether it’s lawn
00:19
business so whether it’s lawn care home cleaning pest
00:20
care home cleaning pest control, there’s certain things
00:21
control, there’s certain things in my opinion that we could do
00:23
in my opinion that we could do to vet um drive the value of
00:25
to vet um drive the value of your business up. There’s
00:26
your business up. There’s certain things that can
00:27
certain things that can actually start pulling down the
00:30
actually start pulling down the value of your business so a lot
00:31
value of your business so a lot of times when most service.
00:34
of times when most service. Especially in lawn care go to
00:36
Especially in lawn care go to sell their business or retire
00:37
sell their business or retire All they have left is a book of
00:39
All they have left is a book of business and a lot of beat-up
00:42
business and a lot of beat-up old used equipment and
00:44
old used equipment and basically they’re just selling
00:45
basically they’re just selling their contracts that face value
00:47
their contracts that face value and um their equipment for
00:49
and um their equipment for whatever that market value is
00:50
whatever that market value is and let’s face it lawn care
00:52
and let’s face it lawn care equipment uh even though no
00:53
equipment uh even though no matter how well, it’s taking
00:54
matter how well, it’s taking care of it, the value of that
00:55
care of it, the value of that when you go to sell it um is
00:56
when you go to sell it um is not gonna be that high if you
00:58
not gonna be that high if you have a lot of equipment. so
01:00
have a lot of equipment. so what I’m gonna do is basically
01:01
what I’m gonna do is basically kinda go in and take a look at
01:02
kinda go in and take a look at it outside of the equipment
01:03
it outside of the equipment aspect or maybe the financial
01:05
aspect or maybe the financial investment of maybe property.
01:07
investment of maybe property. You’re running your shop out of
01:08
You’re running your shop out of what can you do in your service
01:09
what can you do in your service business to raise that value?
01:12
business to raise that value? uh when you go to retire or
01:15
uh when you go to retire or sell your business so first
01:16
sell your business so first thing I wanna look at is the
01:17
thing I wanna look at is the difference between one jobs and
01:20
difference between one jobs and reoccurring jobs so that annual
01:22
reoccurring jobs so that annual recurring revenues that’s
01:24
recurring revenues that’s basically uh when we look at
01:26
basically uh when we look at its annual recurring revenue or
01:28
its annual recurring revenue or Mr Monthly recurring revenue.
01:31
Mr Monthly recurring revenue. so that’s where if I’m going to
01:32
so that’s where if I’m going to rebuild a business from day one
01:34
rebuild a business from day one is I’m going to go in and
01:35
is I’m going to go in and create a select amount of.
01:37
create a select amount of. Services it can be sold over
01:39
Services it can be sold over the phone. Those are gonna be
01:40
the phone. Those are gonna be your lawn mowing fertilization
01:43
your lawn mowing fertilization um something that quickly can
01:44
um something that quickly can be measured off a satellite
01:45
be measured off a satellite imagery and and sold over the
01:47
imagery and and sold over the and they are reoccurring
01:48
and they are reoccurring services. They’re not one time
01:50
services. They’re not one time spring cleanups or fall
01:52
spring cleanups or fall cleanups. These are reoccurring
01:54
cleanups. These are reoccurring services in a basically a
01:56
services in a basically a maintenance package that
01:57
maintenance package that contracts gonna run forever to
01:58
contracts gonna run forever to the cancer the customer cancel
01:59
the cancer the customer cancel so what you can do is go in and
02:01
so what you can do is go in and show the value of the
02:03
show the value of the reoccurring revenue. You don’t
02:04
reoccurring revenue. You don’t have to go and resell that
02:05
have to go and resell that every time now the. Thing that
02:07
every time now the. Thing that I’m looking at is how can I
02:08
I’m looking at is how can I take that reoccurring revenue
02:11
take that reoccurring revenue from my gateway services? the
02:12
from my gateway services? the original services? How can I go
02:13
original services? How can I go out systematically up-sell and
02:16
out systematically up-sell and some of the customers that work
02:17
some of the customers that work with simple growth have been
02:20
with simple growth have been extremely um diligent and uh
02:22
extremely um diligent and uh well versed in this is what
02:24
well versed in this is what they’ve gone in is that if they
02:25
they’ve gone in is that if they own a fertilization we control
02:27
own a fertilization we control uh company that they’re going
02:29
uh company that they’re going out not only doing the
02:29
out not only doing the fertilization we we control,
02:31
fertilization we we control, but they’re getting additional
02:32
but they’re getting additional to do perimeter pass our fire
02:34
to do perimeter pass our fire ant control. so what they’re
02:36
ant control. so what they’re doing is taking a one stop for
02:37
doing is taking a one stop for the property. Continuing two or
02:40
the property. Continuing two or three different services they
02:41
three different services they can do while they’re there
02:42
can do while they’re there already so they minimize that
02:45
already so they minimize that non billable um drive time and
02:47
non billable um drive time and literally ratchet up the client
02:49
literally ratchet up the client lifetime value or that annual
02:51
lifetime value or that annual recurring revenue. three four
02:54
recurring revenue. three four times X and they’ve you know
02:56
times X and they’ve you know isn’t lowered their overhead as
02:58
isn’t lowered their overhead as well. So that is the first
02:59
well. So that is the first approach that I’m taking when
03:01
approach that I’m taking when I’m going out to drive value in
03:02
I’m going out to drive value in building a business, whether
03:03
building a business, whether whether it’s existing or
03:05
whether it’s existing or consolidate the services create
03:06
consolidate the services create services it can be sold over
03:07
services it can be sold over the phone easy. Then a process
03:10
the phone easy. Then a process to up sell to double or triple
03:12
to up sell to double or triple um that annual recurring
03:14
um that annual recurring revenue now we’ve got a process
03:17
revenue now we’ve got a process in place now to go in and
03:18
in place now to go in and create a uh a
03:21
create a uh a subscription-based model
03:22
subscription-based model basically because we’re going
03:22
basically because we’re going out and selling that service in
03:25
out and selling that service in basically, there’s no contract
03:26
basically, there’s no contract in place. It’s gonna run
03:27
in place. It’s gonna run forever till they cancel now
03:28
forever till they cancel now some states like New York may
03:30
some states like New York may require a signed contract on
03:31
require a signed contract on file for d or pesticide laws uh
03:34
file for d or pesticide laws uh but the idea is that’s gonna
03:35
but the idea is that’s gonna auto renew um every two or 3
03:38
auto renew um every two or 3 years um you may have to get a
03:39
years um you may have to get a new sign contract based on the
03:41
new sign contract based on the new laws, but with the ideas
03:42
new laws, but with the ideas it’s it’s set up as an auto
03:42
it’s it’s set up as an auto recurring. So when you go out
03:45
recurring. So when you go out to value that business, we’ve
03:46
to value that business, we’ve created a book of business that
03:48
created a book of business that is significantly more appealing
03:50
is significantly more appealing because the new business owner
03:52
because the new business owner isn’t risking um that sure or
03:55
isn’t risking um that sure or cancellation because they need
03:56
cancellation because they need an annual contract renewal and
03:58
an annual contract renewal and we’ve we’re basing around
04:00
we’ve we’re basing around mostly around in recurring
04:01
mostly around in recurring revenue. Now you may have a
04:02
revenue. Now you may have a one-time aeration overseeing
04:03
one-time aeration overseeing spring and fall cleanup of the
04:04
spring and fall cleanup of the ideas We wanna focus on the
04:05
ideas We wanna focus on the recurring services first to
04:07
recurring services first to drive uh basically a
04:09
drive uh basically a subscription model. so the next
04:11
subscription model. so the next thing I’m looking at then is
04:12
thing I’m looking at then is what. Is the values are you
04:15
what. Is the values are you building and buying a list or
04:17
building and buying a list or right now you’re going in
04:19
right now you’re going in creating value through uh the
04:22
creating value through uh the client base. That’s a
04:23
client base. That’s a reoccurring revenue model now,
04:24
reoccurring revenue model now, in addition to that as we grow
04:25
in addition to that as we grow and scale the business uh a
04:27
and scale the business uh a valuation point that I would
04:28
valuation point that I would look at if I was going out to
04:29
look at if I was going out to acquire businesses do they own
04:31
acquire businesses do they own their own marketing list So
04:33
their own marketing list So whether it’s top of the funnel
04:34
whether it’s top of the funnel the bottom of the funnel we got
04:36
the bottom of the funnel we got cold, warm and hot leads are we
04:38
cold, warm and hot leads are we going out as a business owner
04:39
going out as a business owner and owning those leads so if
04:41
and owning those leads so if you’re going out through.
04:43
you’re going out through. Facebook or Google or YouTube
04:46
Facebook or Google or YouTube and trying to get these
04:47
and trying to get these subscribers you don’t own that
04:49
subscribers you don’t own that list. you’re you’re borrowing
04:50
list. you’re you’re borrowing that list so when the algorithm
04:51
that list so when the algorithm of Google ads um change or they
04:55
of Google ads um change or they have the certified service
04:57
have the certified service providers now or Facebook
04:58
providers now or Facebook changes their algorithm, you
04:59
changes their algorithm, you are at the mercy of that
05:02
are at the mercy of that platform. So let’s say you’re
05:03
platform. So let’s say you’re not into digital marketing yet
05:05
not into digital marketing yet but uh you’re relying strictly
05:07
but uh you’re relying strictly on referral um word of mouth
05:10
on referral um word of mouth referral once again, that
05:11
referral once again, that isn’t. You own you’re relying
05:15
isn’t. You own you’re relying on people to refer you out so
05:18
on people to refer you out so when you go to value a business
05:19
when you go to value a business and add more uh value to it as
05:22
and add more uh value to it as the business owner, I don’t
05:23
the business owner, I don’t wanna be reliant on third
05:25
wanna be reliant on third parties to go out and grow and
05:26
parties to go out and grow and scale a business cuz that’s not
05:28
scale a business cuz that’s not a book of um business or equity
05:30
a book of um business or equity that I can literally say here
05:31
that I can literally say here is this an asset. This comes
05:33
is this an asset. This comes with the business so what you
05:34
with the business so what you wanna do is create your own
05:35
wanna do is create your own databases and there’s several
05:37
databases and there’s several ways of doing this so
05:38
ways of doing this so Callahan’s lawn care we went
05:39
Callahan’s lawn care we went around literally with a notepad
05:41
around literally with a notepad uh near the end of the. And
05:43
uh near the end of the. And during the winter, we wrote
05:44
during the winter, we wrote down the address of every lawn
05:46
down the address of every lawn being commercially mowed you
05:47
being commercially mowed you can tell in our market, which
05:49
can tell in our market, which was being commercially modern,
05:49
was being commercially modern, which wasn’t and in the winter
05:52
which wasn’t and in the winter residential snow plow if they
05:53
residential snow plow if they have piles of snow at the end
05:54
have piles of snow at the end of the driveway, that was a
05:55
of the driveway, that was a good indicator that was a
05:57
good indicator that was a commercially plowed or
05:59
commercially plowed or basically a professionally
06:00
basically a professionally plowed driveway. So we went and
06:02
plowed driveway. So we went and created a database of people
06:04
created a database of people already using our services went
06:06
already using our services went and measured online and create
06:08
and measured online and create a property specific pricing and
06:09
a property specific pricing and built a database of over 10000
06:11
built a database of over 10000 people use. The services we
06:13
people use. The services we sell in our local markets and
06:15
sell in our local markets and now I’m not reliant on the
06:17
now I’m not reliant on the algorithms of Google or
06:18
algorithms of Google or Facebook. I have a database of
06:20
Facebook. I have a database of customers that I can rely back
06:23
customers that I can rely back on to grow and scale that
06:25
on to grow and scale that business now if as we’re going
06:27
business now if as we’re going in and we’re grabbing things
06:29
in and we’re grabbing things off um your website or social
06:31
off um your website or social media bots or lead magnet off
06:33
media bots or lead magnet off your website. We’re also
06:35
your website. We’re also capturing first name last name
06:36
capturing first name last name email at a bare minimum, but
06:37
email at a bare minimum, but usually the service address as
06:39
usually the service address as well and we’re creating a
06:40
well and we’re creating a database of people that can be
06:41
database of people that can be marketed to. When Google
06:44
marketed to. When Google changes or Facebook changes, we
06:46
changes or Facebook changes, we still own that list, we’re not
06:48
still own that list, we’re not borrowing it um through a
06:49
borrowing it um through a pixel, they’re targeted
06:50
pixel, they’re targeted audience cuz that Pixel the
06:51
audience cuz that Pixel the target audience is only gonna
06:52
target audience is only gonna be there for a certain amount
06:53
be there for a certain amount of time now. if it’s on
06:54
of time now. if it’s on Facebook, that’s probably gonna
06:55
Facebook, that’s probably gonna be 180 days. you’re borrowing
06:57
be 180 days. you’re borrowing that list of people have
06:58
that list of people have interacted with your website or
06:59
interacted with your website or social media. now what you need
07:00
social media. now what you need to do is in those 180 days in
07:02
to do is in those 180 days in my opinion is drive them to a
07:04
my opinion is drive them to a landing page and get them to
07:06
landing page and get them to give you their information so
07:07
give you their information so we can build our own list and
07:09
we can build our own list and on that list and then continue
07:10
on that list and then continue to nurture and then up-sell.
07:12
to nurture and then up-sell. But the value is in the list
07:14
But the value is in the list that you own. it’s not in the
07:16
that you own. it’s not in the value of the list that you’re
07:17
value of the list that you’re borrowing from Facebook or
07:18
borrowing from Facebook or Google. So the idea here is we
07:20
Google. So the idea here is we wanna go in and create a
07:21
wanna go in and create a process that we can sell
07:23
process that we can sell quickly for reoccurring service
07:24
quickly for reoccurring service and we wanna go up sell
07:26
and we wanna go up sell additional reoccurring service
07:27
additional reoccurring service to break up or add to that uh
07:30
to break up or add to that uh and your recurring revenue or
07:31
and your recurring revenue or um if you’re looking at monthly
07:33
um if you’re looking at monthly Mr monthly recurring revenue
07:35
Mr monthly recurring revenue and then we wanna build a list
07:36
and then we wanna build a list have a list that we’re
07:37
have a list that we’re borrowing for Facebook or
07:39
borrowing for Facebook or YouTube or Google, but a list
07:41
YouTube or Google, but a list that we own that can be part of
07:43
that we own that can be part of the. Asset and that is um in my
07:47
the. Asset and that is um in my opinion, one of the secrets to
07:49
opinion, one of the secrets to building a true value in a
07:51
building a true value in a service business. so when you
07:52
service business. so when you go to sell your business or
07:53
go to sell your business or you’re going to retire, you
07:55
you’re going to retire, you have an asset, they’ve actually
07:56
have an asset, they’ve actually sold and valued up and above
07:57
sold and valued up and above just your broken down equipment
07:59
just your broken down equipment uh Robert says. uh were those
08:01
uh Robert says. uh were those lines um just an area where. Or
08:07
lines um just an area where. Or those your lawns, or just the
08:08
those your lawns, or just the lawns in area who are getting
08:10
lawns in area who are getting lawn service by professionals.
08:12
lawn service by professionals. so Robert what we did is these
08:13
so Robert what we did is these were loans that we weren’t
08:14
were loans that we weren’t servicing these were loans that
08:16
servicing these were loans that are competitors were servicing,
08:18
are competitors were servicing, so we drove through every
08:19
so we drove through every neighborhood that we were in
08:20
neighborhood that we were in and wrote down the addresses of
08:21
and wrote down the addresses of every address that appeared to
08:23
every address that appeared to be having commercial lawn
08:24
be having commercial lawn mowing and then we went into
08:25
mowing and then we went into the neighbors or the
08:26
the neighbors or the neighborhoods around and in
08:28
neighborhoods around and in between the areas that we’re
08:28
between the areas that we’re already servicing and wrote
08:30
already servicing and wrote down every law that look like
08:31
down every law that look like with being commercially mowed
08:32
with being commercially mowed and then we went back in the
08:34
and then we went back in the winter. uh when it wasn’t
08:35
winter. uh when it wasn’t snowing we. Wrote down the
08:37
snowing we. Wrote down the address of every driveway that
08:38
address of every driveway that had a pile of snow on it and we
08:40
had a pile of snow on it and we sent out uh basically envelopes
08:42
sent out uh basically envelopes and audited literally, said
08:44
and audited literally, said Lawn mowing customer or snow
08:46
Lawn mowing customer or snow plowing customer and those
08:48
plowing customer and those things opened um we had huge
08:51
things opened um we had huge response the first few years
08:52
response the first few years before he started to deplete
08:53
before he started to deplete that list um but that gave us a
08:55
that list um but that gave us a database of people actually
08:56
database of people actually using our service in our area.
08:57
using our service in our area. We didn’t have to go out and
08:59
We didn’t have to go out and cast that digital net and hope
09:00
cast that digital net and hope they used our service or wanted
09:01
they used our service or wanted to. we knew that these people
09:03
to. we knew that these people are already engaging with the
09:04
are already engaging with the professional. For that service,
09:06
professional. For that service, so it allowed us to have
09:07
so it allowed us to have significantly better uh return
09:09
significantly better uh return on investment and uh far as an
09:11
on investment and uh far as an acquisition, plan or retirement
09:13
acquisition, plan or retirement plan. Now, we have a book of
09:15
plan. Now, we have a book of business and a database of
09:17
business and a database of people using the services there
09:19
people using the services there and even if maybe the person
09:19
and even if maybe the person going to buy your business
09:21
going to buy your business doesn’t want that you can go
09:23
doesn’t want that you can go out and resell that to another
09:25
out and resell that to another competitor or business in the
09:27
competitor or business in the area because that book of
09:29
area because that book of database has significant value
09:31
database has significant value and it doesn’t um it takes a
09:33
and it doesn’t um it takes a while to get it. I mean it’s
09:34
while to get it. I mean it’s not forever, but this was a
09:35
not forever, but this was a process of survivorship series.
09:37
process of survivorship series. We kept building in updating
09:39
We kept building in updating that database and that allowed
09:40
that database and that allowed us to go out and. And make our
09:42
us to go out and. And make our marketing significantly more
09:44
marketing significantly more efficient, um any other
09:45
efficient, um any other questions while I’m here at
09:46
questions while I’m here at Callahan’s corner, ask some
09:47
Callahan’s corner, ask some questions We have some live
09:48
questions We have some live right here on Facebook um uh
09:51
right here on Facebook um uh business owner basically wrote
09:53
business owner basically wrote and said. Hey, how do I go in
09:54
and said. Hey, how do I go in and create more value to my
09:55
and create more value to my business? if I wanna use that
09:56
business? if I wanna use that as a retirement tool, if I ever
09:58
as a retirement tool, if I ever wanna sell that business um and
09:59
wanna sell that business um and that’s that reoccurring revenue
10:01
that’s that reoccurring revenue and building a database in a
10:03
and building a database in a list that you own and be able
10:04
list that you own and be able to work at systematically and
10:06
to work at systematically and selling that with your
10:07
selling that with your acquisition or to somebody else
10:08
acquisition or to somebody else afterwards. So Robert Great
10:09
afterwards. So Robert Great question I appreciate hanging
10:11
question I appreciate hanging in here um drop your questions
10:12
in here um drop your questions any other questions. Around the
10:14
any other questions. Around the service business, Callahan’s
10:16
service business, Callahan’s corner, you ask the questions
10:17
corner, you ask the questions when it’s live right here on
10:18
when it’s live right here on Facebook. We’ll see you again

Uber is Contacting Contractors — The 1st Sign of a MAJOR Disruption in the Service Industry!

Video Transcript

00:00
hey mike callahan here had some major
00:02
major news just got done talking with
00:04
another industry professional
00:05
out of the dc virginia area uber reached
00:08
out to them we just got a bunch of snow
00:10
they wanted to know if they want to
00:11
become a contractor for uber yeah that’s
00:13
right you heard me
00:13
uber is potentially getting into the
00:16
service industry of what i’ve heard from
00:17
this gentleman
00:18
we’ve been talking about for the last 12
00:20
to 15 months about a major technology
00:22
shift a disruption to the service
00:23
industry amazon
00:25
is offering home services companies like
00:28
canopy are going out and trying to
00:29
dominate
00:30
the residential lawn care and snow
00:31
removal market
00:33
my question to you is what are you going
00:34
to do to stay ahead of this shift
00:36
and not let this disruption become an
00:39
issue where you become the next out of
00:40
business
00:41
taxicab driver in our industry my
00:44
suggestion is
00:45
look into automations figure out how you
00:47
can replicate yourself through
00:48
technology
00:49
and automate the process and systems to
00:51
work 24 hours a day
00:52
seven days a week lower your overhead
00:54
and provide a personable
00:57
meaningful conversation with your
00:58
consumers 24 7 automated
English (auto-generated)

SA Weekly Talk Show: Getting SA Set Up To Crush Your 2021 Goals

Video Transcript

SA Weekly Talk Show: Get Your Service Autopilot Set Up To Crush Your 2021 Goals

Video Transcript

Callahan’s Corner: How To Schedule Multiple Trip Fall Clean Ups

Video Transcript

00:02
Welcome back to Callahan’s
00:03
Welcome back to Callahan’s corner, where you ask the
00:05
corner, where you ask the questions we answer them live
00:06
questions we answer them live right here on Facebook so
00:08
right here on Facebook so today’s installment of
00:09
today’s installment of Callahan’s corner is actually
00:10
Callahan’s corner is actually be talking about fall cleanups
00:12
be talking about fall cleanups um this could be applied to
00:14
um this could be applied to several other services so if
00:14
several other services so if you don’t provide fall cleanups
00:16
you don’t provide fall cleanups it maybe worth hanging in
00:17
it maybe worth hanging in there, but the idea of the
00:19
there, but the idea of the question is how do we go out
00:20
question is how do we go out and schedule multi trip fall
00:23
and schedule multi trip fall cleanups or multi trip jobs, so
00:26
cleanups or multi trip jobs, so this could be a very similar to
00:28
this could be a very similar to a bush and bed package in some
00:30
a bush and bed package in some parts of the United States or
00:31
parts of the United States or Canada as well, We have two or
00:32
Canada as well, We have two or three or maybe. Five um
00:35
three or maybe. Five um different visits out to trim
00:36
different visits out to trim the bushes now fall cleanup is
00:38
the bushes now fall cleanup is a little bit trickier because
00:39
a little bit trickier because uh it is going to be uh
00:43
uh it is going to be uh condensed and uh time is of the
00:45
condensed and uh time is of the essence, especially if you’re
00:46
essence, especially if you’re in northern market with the
00:47
in northern market with the snowfall. So what I’m gonna be
00:49
snowfall. So what I’m gonna be doing here is diving in and
00:51
doing here is diving in and showing you how to set this up
00:52
showing you how to set this up inside service Autopilot um to
00:54
inside service Autopilot um to get the best result in your
00:56
get the best result in your scheduling. So what we’re gonna
00:57
scheduling. So what we’re gonna be doing here is I’m gonna flip
00:58
be doing here is I’m gonna flip the screen open um and minimize
01:01
the screen open um and minimize it down so the first the first.
01:03
it down so the first the first. We wanna do out of out of
01:05
We wanna do out of out of several steps um um I’m
01:06
several steps um um I’m assuming you an estimate
01:07
assuming you an estimate template built out um but what
01:09
template built out um but what we’re gonna do is we wanna
01:10
we’re gonna do is we wanna create three different services
01:13
create three different services so fall cleanup trip one two
01:15
so fall cleanup trip one two and three, and we’re also going
01:17
and three, and we’re also going to wanna have a pricing matrix
01:20
to wanna have a pricing matrix behind this um and it’s based
01:22
behind this um and it’s based on lot square footage so from
01:24
on lot square footage so from one to 5000 square feet is $500
01:27
one to 5000 square feet is $500 and then every thousand over
01:28
and then every thousand over 5000 is an additional $100 now
01:30
5000 is an additional $100 now uh this isn’t something you
01:31
uh this isn’t something you wanna base your pricing on you
01:33
wanna base your pricing on you wanna base on your production
01:34
wanna base on your production rates and um your equipment but
01:36
rates and um your equipment but Idea Here is we wanna set up
01:38
Idea Here is we wanna set up three separate services or
01:40
three separate services or maybe four if you have multiple
01:42
maybe four if you have multiple trips um in addition, inside
01:44
trips um in addition, inside this you also if you have a uh
01:46
this you also if you have a uh a leaf loader that runs
01:48
a leaf loader that runs separately behind these crews,
01:49
separately behind these crews, we also wanna create a leaf
01:51
we also wanna create a leaf loader trip, one two and three
01:52
loader trip, one two and three so we can go out and track um
01:56
so we can go out and track um the disposal removal as well.
01:57
the disposal removal as well. Um this is gonna keep basic
01:59
Um this is gonna keep basic just the actual crew and
02:00
just the actual crew and assuming that you have the
02:01
assuming that you have the truck loader to load the leaves
02:03
truck loader to load the leaves in the back of the unit um in
02:04
in the back of the unit um in the scene. So what we’ve also
02:08
the scene. So what we’ve also done here is I’ve created um
02:10
done here is I’ve created um some different ways of doing
02:11
some different ways of doing this, but I’m gonna go in and
02:13
this, but I’m gonna go in and show a high low price
02:15
show a high low price opportunity where you can go
02:17
opportunity where you can go out and price it like a
02:18
out and price it like a residential home based on a
02:21
residential home based on a difficulty level of one two and
02:22
difficulty level of one two and three based on tree coverage or
02:24
three based on tree coverage or fence lines, things like that,
02:25
fence lines, things like that, what we’ve done is broken out a
02:26
what we’ve done is broken out a minimum price for level one.
02:31
minimum price for level one. And created a matrix around
02:34
And created a matrix around that so the base price to show
02:35
that so the base price to show up is 250, and that covers a
02:37
up is 250, and that covers a thousand square feet for the
02:38
thousand square feet for the minimum and on the maximum for
02:41
minimum and on the maximum for level one we’ve gone in and
02:43
level one we’ve gone in and created a secondary pricing
02:45
created a secondary pricing matrix uh for 350 is the high
02:48
matrix uh for 350 is the high price so between 250 and 350 is
02:50
price so between 250 and 350 is the range for up to 10000
02:53
the range for up to 10000 square feet, and it’s
02:54
square feet, and it’s additional $35 more on the high
02:57
additional $35 more on the high level um per thousand square.
03:00
level um per thousand square. Feet, so this will make more
03:01
Feet, so this will make more sense in a minute, but the key
03:01
sense in a minute, but the key thing is whether you’re doing
03:03
thing is whether you’re doing exact pricing or high low
03:04
exact pricing or high low pricing You want to create
03:06
pricing You want to create those out and you wanna create
03:09
those out and you wanna create fall trip one two and three now
03:12
fall trip one two and three now we’re gonna go in then and
03:14
we’re gonna go in then and create a master package. Now.
03:16
create a master package. Now. this is where the scheduling
03:18
this is where the scheduling goes in now we can also go in
03:20
goes in now we can also go in and do a um three separate jobs
03:25
and do a um three separate jobs um for the clean up itself, but
03:28
um for the clean up itself, but I’m gonna recommend a package
03:29
I’m gonna recommend a package because this is gonna help us
03:30
because this is gonna help us keep. Of where everyone is at
03:32
keep. Of where everyone is at and if we go past the desired
03:34
and if we go past the desired and it start of each round,
03:36
and it start of each round, then we know we’re in trouble.
03:37
then we know we’re in trouble. so I’m gonna go in and just
03:39
so I’m gonna go in and just label this.oh uh fall clean up.
03:45
label this.oh uh fall clean up. Three visits and this is
03:47
Three visits and this is exactly what we did um in my
03:51
exactly what we did um in my business so in the northeast up
03:52
business so in the northeast up here we would traditionally go
03:53
here we would traditionally go out the first week of November
03:56
out the first week of November would be the first round uh
03:57
would be the first round uh about a week and a half to 2
03:58
about a week and a half to 2 weeks later the second round
03:59
weeks later the second round and then the end of November uh
04:01
and then the end of November uh beginning December 10, the
04:02
beginning December 10, the weather would be the third
04:03
weather would be the third round, but definitely our
04:04
round, but definitely our commercial Hoa had a minimum of
04:06
commercial Hoa had a minimum of two visits uh first week of
04:08
two visits uh first week of November and then usually the
04:09
November and then usually the third or fourth week of
04:11
third or fourth week of November. so what we’re gonna
04:11
November. so what we’re gonna do is just go in and pull up
04:14
do is just go in and pull up our fall. Trip number one. All
04:19
our fall. Trip number one. All clean up drip number two and
04:21
clean up drip number two and fall clean up number three.
04:23
fall clean up number three. I’ll put the zeros in front of
04:24
I’ll put the zeros in front of it just to find it live on
04:25
it just to find it live on Facebook here um but we’re
04:26
Facebook here um but we’re gonna wanna put some start end
04:27
gonna wanna put some start end dates in here. so let’s say the
04:28
dates in here. so let’s say the first round just like we did at
04:30
first round just like we did at Callahan is the first week of
04:32
Callahan is the first week of November and it should be done
04:33
November and it should be done uh no later than let’s say that
04:39
uh no later than let’s say that Wednesday now that next one is
04:40
Wednesday now that next one is gonna be from eleven all the
04:44
gonna be from eleven all the way through. Let’s say that.
04:48
way through. Let’s say that. Day And then the twenty-second
04:53
Day And then the twenty-second obviously we’re not working on
04:53
obviously we’re not working on Sunday, but that’s the earliest
04:54
Sunday, but that’s the earliest it could be uh build out or
04:57
it could be uh build out or actually overlap to the
04:58
actually overlap to the twenty-first and then that last
05:02
twenty-first and then that last one would be say December 5th.
05:06
one would be say December 5th. so there is no minimum days in
05:08
so there is no minimum days in between or or maybe there maybe
05:09
between or or maybe there maybe you wanna make sure there’s at
05:10
you wanna make sure there’s at least 5 days between cleanups,
05:12
least 5 days between cleanups, so the leaves that are in the
05:13
so the leaves that are in the trees can continue to fall and
05:14
trees can continue to fall and you’re not backing it up. So
05:15
you’re not backing it up. So let’s say this have to be at
05:16
let’s say this have to be at least 5 days in between for
05:18
least 5 days in between for consistency and we’re. Doing is
05:21
consistency and we’re. Doing is naming the service here fall
05:24
naming the service here fall cleanup trick Number one.
05:27
cleanup trick Number one. Number two and number three, so
05:30
Number two and number three, so now what we’ve done is really
05:31
now what we’ve done is really define a scheduling uh rhythm
05:34
define a scheduling uh rhythm cadence based on desired time
05:35
cadence based on desired time slots now if it rains all week
05:37
slots now if it rains all week or we get freak snowstorm.
05:39
or we get freak snowstorm. that’s okay. but what’s gonna
05:41
that’s okay. but what’s gonna happen now is on the waiting
05:42
happen now is on the waiting list. We do this particular
05:43
list. We do this particular package jobs, It will turn red,
05:46
package jobs, It will turn red, so that’s gonna give our
05:47
so that’s gonna give our dispatcher whoever is managing
05:49
dispatcher whoever is managing this um a heads up that hey,
05:51
this um a heads up that hey, we’re past the desired time.
05:56
we’re past the desired time. And we’re gonna make the
05:57
And we’re gonna make the renewal on this uh next year 21
06:00
renewal on this uh next year 21 and we’re gonna make it
06:01
and we’re gonna make it probably September 1st because
06:04
probably September 1st because we’re probably if you’re using
06:05
we’re probably if you’re using simple growth. automations.
06:06
simple growth. automations. we’re gonna go out and start up
06:07
we’re gonna go out and start up selling that uh probably the
06:08
selling that uh probably the beginning of the middle of
06:09
beginning of the middle of September to go out and fill
06:10
September to go out and fill that schedule before the lease
06:12
that schedule before the lease even start to turn. So if you
06:15
even start to turn. So if you have any comments or questions
06:16
have any comments or questions drop em drop em in, but now
06:17
drop em drop em in, but now what we’ve done uh just as a
06:19
what we’ve done uh just as a quick reviews. we’ve created
06:20
quick reviews. we’ve created high low price ranges uh so we
06:23
high low price ranges uh so we can go out and quote um high
06:24
can go out and quote um high low price range for the
06:25
low price range for the cleanups or if we’re doing
06:26
cleanups or if we’re doing commercial, we’re gonna have
06:27
commercial, we’re gonna have exact price range or fall
06:28
exact price range or fall cleanups, then we’re going out
06:30
cleanups, then we’re going out and creating three services for
06:31
and creating three services for visit one two and three for
06:33
visit one two and three for scheduling purposes. Now, it’s
06:35
scheduling purposes. Now, it’s actually time to go out and
06:36
actually time to go out and estimate these jobs and I’ll
06:37
estimate these jobs and I’ll show you how this all plays
06:39
show you how this all plays together. So what we’re gonna
06:42
together. So what we’re gonna do is go in and go to.
06:45
do is go in and go to. Measurements and we’re gonna
06:46
Measurements and we’re gonna drive this off satellite
06:48
drive this off satellite imagery so whether you’re using
06:49
imagery so whether you’re using smart maps or maps pro
06:50
smart maps or maps pro basically the one that same
06:52
basically the one that same thing it just depends where
06:54
thing it just depends where they’re at um. And you’re
06:57
they’re at um. And you’re whether you’re you’re using
06:57
whether you’re you’re using btwo bthree, we’re gonna go in
06:58
btwo bthree, we’re gonna go in the satellite and we’re gonna
07:00
the satellite and we’re gonna zoom in and we’re gonna use our
07:01
zoom in and we’re gonna use our test account here but we’re
07:02
test account here but we’re gonna go in and make some
07:04
gonna go in and make some property measurements and I’m
07:05
property measurements and I’m gonna label this here a lot
07:11
gonna label this here a lot square footage and that’s where
07:13
square footage and that’s where we’re going in measuring a lot
07:15
we’re going in measuring a lot square footage for the cleanup.
07:16
square footage for the cleanup. so I’m actually gonna go in and
07:17
so I’m actually gonna go in and try to get right next to the
07:18
try to get right next to the house cuz we’re gonna be
07:19
house cuz we’re gonna be covering those beds as well. Uh
07:21
covering those beds as well. Uh so your square footage maybe a
07:24
so your square footage maybe a little bit different uh versus
07:26
little bit different uh versus your lot square footage. We’ve
07:28
your lot square footage. We’ve got beds in this yard doesn’t
07:29
got beds in this yard doesn’t have that big beds, but you may
07:31
have that big beds, but you may have some large beds uh that
07:32
have some large beds uh that need to be blown out or
07:33
need to be blown out or vacuumed up or cleaned up. so
07:35
vacuumed up or cleaned up. so we’ve covered our square
07:36
we’ve covered our square footage here or a lot of square
07:38
footage here or a lot of square footage. I’m sorry, we’re gonna
07:39
footage. I’m sorry, we’re gonna assign that to a custom field
07:41
assign that to a custom field and the one we did is zero uh
07:45
and the one we did is zero uh lot square footage um so we’ll
07:46
lot square footage um so we’ll find that here in a second
07:49
find that here in a second hopefully um you would probably
07:51
hopefully um you would probably never have this many custom
07:52
never have this many custom fields but in this test as we
07:54
fields but in this test as we do this, Facebook lives, we
07:55
do this, Facebook lives, we continue to pump them in so it.
07:58
continue to pump them in so it. Time to clean this account up
07:59
Time to clean this account up just a little
08:02
just a little see if I can do a control here
08:06
see if I can do a control here uh.
08:15
Alright, so we’re looking for
08:16
Alright, so we’re looking for lots of square footage if
08:16
lots of square footage if anybody sees it while they’re
08:18
anybody sees it while they’re watching live, Let me know um,
08:19
watching live, Let me know um, but I did grab the turf so I’m
08:22
but I did grab the turf so I’m guessing zero turf Square
08:24
guessing zero turf Square footage is a lot square foot is
08:26
footage is a lot square foot is gotta be around here somewhere.
08:29
gotta be around here somewhere. Uh but obviously you would
08:30
Uh but obviously you would never have this money, but I
08:31
never have this money, but I wanna show you as it loads the
08:33
wanna show you as it loads the um there. It is lot square
08:34
um there. It is lot square footage and we’re gonna hit
08:35
footage and we’re gonna hit save now. We’ve saved this. We
08:38
save now. We’ve saved this. We probably wanna go really light
08:40
probably wanna go really light color choose and say every time
08:43
color choose and say every time we pull this up. We know the
08:43
we pull this up. We know the area that we’re covering for
08:45
area that we’re covering for the lot square or the square
08:48
the lot square or the square footage for the cleanup versus
08:49
footage for the cleanup versus square mowing or fertilizing
08:51
square mowing or fertilizing now we’re gonna scroll down and
08:53
now we’re gonna scroll down and we’re gonna add an estimate now
08:54
we’re gonna add an estimate now you can tell if using service
08:55
you can tell if using service autopilot these three distinct
08:57
autopilot these three distinct boxes across the vtwo screen
08:58
boxes across the vtwo screen are gonna signify. It’s a
08:59
are gonna signify. It’s a client that will lead with a
09:00
client that will lead with a long great bar. To go into
09:03
long great bar. To go into templates and I’ve built out a
09:05
templates and I’ve built out a template already and it is our
09:07
template already and it is our high low fall cleanup price.
09:10
high low fall cleanup price. I’m gonna pull that in and uh I
09:12
I’m gonna pull that in and uh I must have grabbed the wrong
09:13
must have grabbed the wrong square foot or the wrong custom
09:14
square foot or the wrong custom field. So let me just pump in
09:17
field. So let me just pump in some uh I called 8000 square
09:18
some uh I called 8000 square feet so you can see what
09:20
feet so you can see what happened here uh this would
09:23
happened here uh this would automatically pop in and I
09:25
automatically pop in and I grabbed the wrong custom field
09:26
grabbed the wrong custom field on the fly with a little
09:27
on the fly with a little pressure. Facebook print here
09:29
pressure. Facebook print here so what we have here is a high
09:32
so what we have here is a high low. Scenario so our level one
09:36
low. Scenario so our level one is covering it’s 250 to 300.
09:41
is covering it’s 250 to 300. Then we have a level two. so um
09:43
Then we have a level two. so um I should probably check before
09:44
I should probably check before the video, but you kinda get
09:45
the video, but you kinda get the idea We have a high low
09:47
the idea We have a high low price range. so what we’re
09:48
price range. so what we’re gonna do is just quote level
09:49
gonna do is just quote level one here. so it’s between 250
09:50
one here. so it’s between 250 and 350 square feet based on
09:53
and 350 square feet based on the lot size now obviously
09:54
the lot size now obviously level two would have different
09:55
level two would have different pricing um so I must not have
09:57
pricing um so I must not have updated this or obviously I
09:58
updated this or obviously I didn’t update it before the
09:59
didn’t update it before the Facebook live should have
10:00
Facebook live should have checked that, but you get the
10:00
checked that, but you get the idea level one level two. Three
10:03
idea level one level two. Three would basically be the same
10:04
would basically be the same base price of 2000 or 250
10:06
base price of 2000 or 250 square feet, but would cover
10:08
square feet, but would cover less square footage so let’s
10:11
less square footage so let’s put in uh. 5000 here just to
10:14
put in uh. 5000 here just to see if that changes it.
10:20
It does so actually it was uh
10:22
It does so actually it was uh hitting it, but based on the
10:24
hitting it, but based on the level it didn’t hit the
10:25
level it didn’t hit the threshold so this was actually
10:27
threshold so this was actually the way it should have been
10:28
the way it should have been this calculation field would
10:29
this calculation field would load based on the square
10:30
load based on the square footage quoted so level one is
10:32
footage quoted so level one is between 250 and 350 level two,
10:33
between 250 and 350 level two, which is more difficult. It’s
10:35
which is more difficult. It’s between 312 and 437, but we’re
10:38
between 312 and 437, but we’re gonna quote level one because
10:39
gonna quote level one because this is a wide-open yard if
10:41
this is a wide-open yard if we’re using an example there
10:41
we’re using an example there and we’re gonna go in and hit
10:43
and we’re gonna go in and hit save and I’m gonna email it to
10:44
save and I’m gonna email it to myself, so you can see the high
10:45
myself, so you can see the high low price range. It looks like
10:48
low price range. It looks like and then I’m gonna go out and
10:48
and then I’m gonna go out and show you how to schedule this
10:49
show you how to schedule this uh service whether it’s fixed
10:51
uh service whether it’s fixed price or high low price range
10:52
price or high low price range with the different um ranges
10:54
with the different um ranges we’ve just built. Out so I’m
10:56
we’ve just built. Out so I’m gonna email this out here.
11:03
And there should be a document
11:04
And there should be a document here that’s gonna go in. so I’m
11:06
here that’s gonna go in. so I’m gonna insert uh one of our
11:09
gonna insert uh one of our documents.
11:14
And we’ll just use the first
11:16
And we’ll just use the first one.
11:27
So I’m actually I’m gonna skip
11:28
So I’m actually I’m gonna skip the email just cuz it looks
11:29
the email just cuz it looks like nothing is connected here.
11:30
like nothing is connected here. so I probably should’ve checked
11:31
so I probably should’ve checked that ahead of time but uh
11:33
that ahead of time but uh either way the estimate
11:35
either way the estimate document here is gonna show up
11:37
document here is gonna show up as fall cleanup level uh one
11:39
as fall cleanup level uh one and you don’t actually change
11:40
and you don’t actually change the verbiage, but you’ve got
11:42
the verbiage, but you’ve got the amount of 250 to 350 to be
11:44
the amount of 250 to 350 to be one checkbox to accept it so
11:46
one checkbox to accept it so they wouldn’t be able to set
11:47
they wouldn’t be able to set the higher level, but that is
11:48
the higher level, but that is gonna reflect reflect that
11:49
gonna reflect reflect that there um that’s how that would
11:51
there um that’s how that would work. I’m gonna actually see if
11:54
work. I’m gonna actually see if I can change the document here.
11:55
I can change the document here. so this all links together for.
11:58
so this all links together for. US
12:07
And let’s go with this one. see
12:10
And let’s go with this one. see if this works.
12:15
So things not to do live on
12:17
So things not to do live on Facebook uh should double check
12:19
Facebook uh should double check before you go live but um these
12:21
before you go live but um these these things will happen in
12:22
these things will happen in your as well and we aren’t
12:23
your as well and we aren’t perfect as well. so um here we
12:25
perfect as well. so um here we go so this is what it would
12:26
go so this is what it would look like if we had the right
12:27
look like if we had the right document connected and that
12:29
document connected and that email have a clickable link
12:30
email have a clickable link They could check the check box
12:31
They could check the check box here and we have a minimum
12:33
here and we have a minimum price for the fall cleanup so
12:35
price for the fall cleanup so once that’s accepted, we wanna
12:37
once that’s accepted, we wanna go back to the client.
12:43
And add a package job.
12:50
And what we’re gonna do is
12:53
And what we’re gonna do is select the package of fall
12:55
select the package of fall cleaner three visits and we
12:58
cleaner three visits and we have this loaded in here now if
12:59
have this loaded in here now if we had accepted that estimate
13:00
we had accepted that estimate and scheduled off, we would
13:01
and scheduled off, we would have all three ranges um but if
13:03
have all three ranges um but if we’re at that 350 rate per
13:05
we’re at that 350 rate per visit on the high side, I’d
13:06
visit on the high side, I’d recommend scheduling on the
13:08
recommend scheduling on the high and then double check your
13:11
high and then double check your hourly times on the closeout
13:14
hourly times on the closeout day and adjust as needed. Um,
13:16
day and adjust as needed. Um, but we’ve got our 350 here and
13:19
but we’ve got our 350 here and I believe that was let’s take a
13:19
I believe that was let’s take a look at that.
13:23
Uh two-fifty three-fifty so
13:25
Uh two-fifty three-fifty so we’ve got our $350 that was the
13:28
we’ve got our $350 that was the max price and we’d have our
13:29
max price and we’d have our budgeted hours in there as well
13:32
budgeted hours in there as well so um probably if that’s about
13:35
so um probably if that’s about a nine-hour job, we would have
13:37
a nine-hour job, we would have our 9 hours budgeted in there
13:40
our 9 hours budgeted in there and we’d have our team
13:42
and we’d have our team associated so you’d go in and
13:43
associated so you’d go in and this is how you tackle that up
13:44
this is how you tackle that up so package renewal would
13:45
so package renewal would probably be called to renew
13:47
probably be called to renew most of these do not auto
13:49
most of these do not auto renew. We assign it to clean up
13:51
renew. We assign it to clean up crude. One two or three uh if
13:54
crude. One two or three uh if there is conflict days if
13:56
there is conflict days if you’re still mowing or
13:57
you’re still mowing or fertilizing, we’d wanna select
13:59
fertilizing, we’d wanna select the conflict days there and
14:00
the conflict days there and there’s no package discounts.
14:01
there’s no package discounts. So once you put that in there
14:02
So once you put that in there the first round of between
14:04
the first round of between eleven 111 next one between
14:06
eleven 111 next one between eleven 1121 and then 1121 and
14:09
eleven 1121 and then 1121 and twelve five. so we’ve hit save
14:11
twelve five. so we’ve hit save and and now that is gonna into
14:13
and and now that is gonna into your scheduling dispatch jobs
14:15
your scheduling dispatch jobs and your waiting list will
14:17
and your waiting list will populate with those jobs in
14:19
populate with those jobs in there. so you’re gonna go out
14:20
there. so you’re gonna go out and dive in. To your closeout
14:23
and dive in. To your closeout day screen here once it loads
14:25
day screen here once it loads and select the appropriate date
14:27
and select the appropriate date range. so you’d go into today’s
14:31
range. so you’d go into today’s date.
14:34
uh this week.
14:45
And we go to the waiting list.
14:52
And you can see some of the
14:53
And you can see some of the older ones here are all in red,
14:55
older ones here are all in red, but we would go in and there is
14:57
but we would go in and there is that first test job for cleanup
14:59
that first test job for cleanup number one so we can go in and
15:01
number one so we can go in and click that and actions
15:03
click that and actions dispatch, I take that to your
15:05
dispatch, I take that to your dispatch board and this would
15:06
dispatch board and this would be what it would look like if
15:08
be what it would look like if we were past the desired high
15:10
we were past the desired high low price range. So what I’m
15:11
low price range. So what I’m recommending is creating a
15:12
recommending is creating a master package and dispatch off
15:14
master package and dispatch off that package with projected
15:16
that package with projected start stop time to your fall
15:17
start stop time to your fall cleanups so that is the process
15:20
cleanups so that is the process and if you wanna use a high low
15:21
and if you wanna use a high low price range to protect you and
15:22
price range to protect you and your customer, that’s also the
15:24
your customer, that’s also the process there. So comments
15:25
process there. So comments questions drop below Callahan’s
15:26
questions drop below Callahan’s corner. Ask the question. We
15:28
corner. Ask the question. We answer live right here on